1. Tonys Autowerks

    1. Tonys Autowerks

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    Kailua, HI

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    Tonys Autowerks

    4.7 (78 reviews)
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    Services - Tonys Autowerks

    Auto brake repair

    Auto engine repair

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    Lower control arm mounting bolt. Major fail.
    Patrick H.

    Unsafe and mechanically not competent. I try to never give a bad review. They performed work on my 2000 Toyota RAV4, straightforward maintenance, timing belt, valve cover gasket and engine mounts. Car drove fine when I brought it in and now vibrates like crazy, misfires and they broke parts of the engine that were fine beforehand. They left MAJOR suspension bolts hanging loose, engine mount nut missing, intake hoses disconnected and not secured properly, throttle cable bolts were finger tight, wires misrouted, oil leaking from a $4 gasket that should have been changed while replacing the timing belt, broke both upper and lower timing cover mounting points, reinstalled the alternator incorrectly, failed to tell me there was oil in the spark plug cylinder (in order to save me money!) now I have to remove the valve cover again that they just replaced so I can reseal the valve tubes and it even appeared like they tried to cover up the alternator wires with plastic conduit to hide the alternator mounting issue when they had installed it incorrectly. I gave them a second chance to "make it right" after the oil leak showed up right after changing the timing belt but that led to them breaking the timing covers and not installing the bolt there, cus it's fine, as well as reinstalling the alternator wrong. My bad for expecting the mechanic to look at a Toyota manual, read the instructions and torque specs for bolts and mounting hardware and to make it right. $1700 later I need to replace the cheap motor mounts they installed so that the car will not vibrate like crazy, I reinstalled the alternator tension mount properly, secured the loose bolts, hoses and suspension components, will have to remove the valve cover myself or pay someone else to reseal the leaky spark plug tubes and replace the timing cover which is basically almost the same as changing the timing belt in hours. Tony bought me the replacement timing covers but couldn't spring for the cost of a valve cover gasket because he's "tapped out on the job". I liked Tony and wanted to give him the benefit of the doubt as a small local business owner but his priority of making money seemed to overshadow actually fixing the car properly and competently the first (and second) time so he wouldn't be tapped out during a job. I am afraid that only time will tell how the timing belt will hold up and I'm sure that I will find a few more surprises when I get in there to repair the repairs. This RAV is new to me but had a very extensive single owner maintenance history except for the timing belt and now I feel as if it has been molested by a mechanic that really didn't care about my car. The first time my daughter drove the car after the repairs she called me after starting it and asked, "Dad what's wrong with the car? It's making all kinds of noises." So unfortunate. I sincerely hope that Tony is able to rectify his employee problems for his sake and reputation. He has a nice shop and all the tools anyone could ask for but the lack of execution and attention to detail was disturbing and unsafe. Please use your own judgement if considering this "mechanic" shop for your maintenance or repairs. Mahalo for your time in reading this.

    RECEIPT FOR AN OIL/FILTER CHANGE!

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    3 years ago

    Definitely the best in the island! Tony is super knowledgeable, nice and prives are very fair

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    4 years ago

    Tony and his whole crew are Allstars. They gave me great service and took care of all my needs.

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    4 years ago

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    5 years ago

    Great fast friendly reasonable service with a family feel. Glad to have found this place. Replaced my battery in no time.

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    6 years ago

    This place is great. They are honest and did great work, I will use Tony's for any car repairs I need.

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    Page 1 of 2

    Ask the Community - Tonys Autowerks

    Where is this shop actually located? The address shown is at the old Kailua Drive-In Theater according to Google Maps. No can be right?

    Its more in the middle of Kapa'a Quarry road closer to the Comfort station where you dump your trash. There is a slight hill you turn up and you will see the industrial areas pass the first big open area and turn into the next right area and you… 

    Don’t See Your Question? Ask Away!

    Review Highlights - Tonys Autowerks

    No one had time to work on it before Thanksgiving, But Tony answered his phone late and I made an appointment.

    Mentioned in 69 reviews

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    Pearl City Auto Works

    Pearl City Auto Works

    4.7
    (136 reviews)

    Brake fluid change Transmission drain and fill…read moreFront and rear differential change oil $730 Yessa cheaper than dealer So far so good cross fingers

    First of all, I would like to say the ONLY reason I decided to go with Pearl City Auto Works was…read morebecause they had 5 star reviews. After my experience with them, they deserve a 1 star. If I could I would give them a 0. 2 and a half years ago, I took my car to Pearl City Auto Works for a brake job. It cost me almost $5k to do it. Now they told me I gotta spend another $2400 to fix the same problem. My other half and I talked business with the owner's daughter Shay Nakamura about the situation and asked certain questions and she couldn't give any feedback to the situation at hand. She tried to give me a discount, but I don't think it was enough, considering I know for a fact they are charging me 3-4x the actual cost for the parts and then will eventually get more money back because of the cores. I text the number they text me with explaining my situation and there were no response. 2 phone numbers they text me from I left a text message, no response. That right there shows me that that they have poor communication skills. Communication was done with text. To be honest, I prefer real conversation with a person/company. I believe that they either did a poor job 2 and a half years ago or the quality of parts they used suck!! I got ripped off the first time and they tried to do that again the second time around. NEVER again will I do business with them!!

    Auto Papa

    Auto Papa

    4.4
    (51 reviews)

    I had such a great experience with this AC shop. The first shop I went to turned me away twice, so…read moreI was really grateful when I called here and was told I could come right over. Thankfully, they weren't too far away. When I arrived, the gentleman immediately welcomed me, pulled my van into the shop, and started diagnosing the issue. The customer service I received was exceptional, and I truly appreciate how helpful and accommodating they were. I'm looking forward to having them service my vehicle and would definitely recommend them to anyone looking for honest and great customer service. I also want to add that while my van was being diagnosed, the gentleman noticed my coolant was low and took the time to add more coolant for me. I truly appreciate that extra step. It showed me that they genuinely care about their customers and are willing to help beyond just the service they're providing. Small acts like that really stand out and mean a lot. Thank you for your kindness and for going above and beyond. I wanted to come back and update my review now that everything has been completed. I picked up my van, and the AC is working great! The repair was completed, and I'm very happy with the results. The final price was reasonable for the amount of labor involved, and I appreciate the work that was done. Overall, I'm satisfied with the service and look forward to bringing my van here again for future repairs and maintenance. Thank you, Auto Papa, for getting my AC back up and running!

    I called in advance to make an appointment for an estimate and they said no need, just come and…read moreit'll be 10 mins. I did as they said and showed up. ALL 3 of the employees on the premises avoided me. No one even bothered to look at me. I tried to approach nicely saying excuse me, and all of them don't talk back. They just gesture their hands at me to go away. Like I am seriously shocked... Horrible service. To note, I did go to the office first because I read the sign. But no one was there and I waited with no one coming in to help me. So that is when I tried to ask the employees. I've never been here before so I wasn't sure if someone knew I was waiting since I had no appointment, per the phone call. Well, now I know to never come here.

    Tonys Autowerks - autorepair - Updated July 2026

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