First off, their office has moved to 1409 Luisa, in the building across from the cat hospital…read more I came in this morning since my glasses had broken overnight and I'm in town visiting mom. Lynn was very helpful and fixed them in a short time. I offered to pay, but she demurred. I was very impressed with the office staff, their helpful attitude, and the office overall looked very professional and gave excellent customer service. If I ever have another eyeglass emergency, I will definitely come here. I recommend them highly.

The office is very professional and friendly. There's nothing worse than going to a place where…read morethere is rude staff. Dr. Tauchau has been my eye doctor for a long time and I totally trust and love him.

3 visits in 2 months and they failed to diagnose a serious eye disease. 2* YELP reviews from…read morehundreds of patients. How they have a high rating here is suspect. A feckless factory; go elsewhere. You will get charged above and beyond insurance coverage even for a full exam that was just a follow up. Rediculous. I found Timothy Johnson to be dismissive and condescending. He scoffed at my questions and was pejorative in his replies. Fuck them. Don't waste your time / money with Dr. Johnson and eye associates.

This place sucks. I have no idea why they make appointments. It's worst than a nail shop! Waited 40…read morepast my appointment time to be seen. PLUS THE ADDITIONAL 20 min they asked us to arrive before the actually appointment! And wait for a lady to read the letter things. Wait again for the lab. Waiting AGAIN in the THIRD PATIENT LOBBY, to see the doctor. Is all the in the same 10 feet apart i practically have toured the whole bottom floor by now. Still waiting .. Waited for nothing, the doctor of course talked to us for less than 5 min didn't ask if we had questions. WHILE HE WAS TALKING the nurse or assistant walked in which was very distracting she sat down and started typing on the computer Takes us to check out THERES A WAIT TO CHECK OUT Left at 5 pm on the dot you do the math for 5 min for a doctor

The very best place I had a very high end glasses that I dropped and a car ran over destroyed my…read morebest sun glasses They checked me in took my temperature and UNBELIEVABLY HAD THE EXACT FRAME.... and in under 10 minutes brought me my new glasses UNBELIEVABLE- there is no one else to deal with in the USA

This location is absolutely stunning! It's a beautiful space! Right in the heart of downtown! Staff…read moreis amazing, so knowledgeable and professional. Great selection of frames! Best quality lenses I've ever had! If you're visiting you should definitely check them out! So many European brands that I've only seen sold here!! Plus they sell Chrome Hearts in SANTA FE NEW MEXICO!!! Whaaaaaat!!!!

Husband and I have been having regular exams for many years. We have always felt that the exams…read morewere thorough and follow-up was very good. Lenses/frames are quite pricey, but of very good quality. Would like to mention Julie specifically. She has assisted me several times over the years. Last year she caught an omission in my prescription (from university) as there were not prisms noted on the prescription. She made me aware of it, I got a new Rx and then proceeded to have the glasses made correctly. That saved me a lot of money, as I did not have to have the lenses made twice. She is always so cordial, efficient and knowledgeable. I just ordered another set of lenses put into frames and the whole process was smooth as silk. Hope to work with her again.

Very helpful and efficient staff. High prices somewhat offset by my iinsurance. Very thorough exams.read more

Not impressed - first off the big lady at the front desk was rude and unfriendly from the get go…read morewhen I went into the office. Secondly the doctor seemed rushed during my appointment. Thirdly they do not answer their phone using the excuse that they are short staffed (this has been several months already and I don't understand running a business such as a doctors office like that) and when you do leave a message they either don't call you back at all or they take days and days to call back. Definitely needs improvement.

Having see lots of eye docs in Santa Fe over the years, Dr. Rasmussen is by far the best one yet…read more He's thorough, has well trained staff to run the preliminary tests and he takes his time to explain what's going on with your eyes.

The day I went for my appointment (Oct 30), their internet was down. Since then, Ive had to call…read morefor all things, including my prescription, and when ordering glasses, I had to remind them that I needed multi-focal lenses . Had I not reminded them, the prescription was only for distance. I've called multiple times to ask about a referral that apparently never happened, and I was recently informed by two different people in the office that 1) the referral was definitely sent, and 2) the referral was never sent, and 3) they have no record of my multiple calls requesting the referral be revisited. As of June 5, I still had not had contact with the referral doctor, so I called her directly. Her office said they'd never received a referral. As for billing, I charged for things my insurance would cover, but were never billed for. After many phone calls, I managed to get that straightened out. My insurance paid, but I had to make sure they billed my insurance company. In addition, I was charged an additional $50 for my prescription, on top of the eye exam. Who does that?! My sense is that this office is inept and dishonest. I advise anyone reading this to find another eye doctor.

I have been in hospitality sales and service for many years. It still amazes me when businesses…read moreoverlook the fact that your potential client/customers first impression is the person answering the phone. If you spend any money at all in advertising, building websites, and business development, you should ensure that your front desk appreciates how valuable that first time caller is to your business. Train them to make a potential client feel good about your business, that you want them as a new client. I just experienced someone at this office that did everything possible to discourage me and make me feel unwelcome. He told me he was told to tell people, ........ So, someone is actually training him, whoever that is misses the point of customer service. There are plenty of other offices that have trained the desk staff to impart warmth and caring while still maintaining client expectations and adhering to policy. If you train them to lead with policy, that's what they will do. But you miss the fact that they represent what the whole experience is going to be like. No thank you, why wait for an appointment if that is the way they treat me from the beginning. I want to feel like a doctor I am trusting with something as important as my eyesight cares about me. The first impression at this office spoke loudly about their culture. I'll go somewhere else, thank you.

I saw Dr. Herrera for an exam and refraction. He didn't dilate my eyes and the prescription for…read moremy glasses was no good, I could see better with my old glasses. He also made photographs of my retina that were no good because my eyes weren't dilated. I looked up whether it was necessary to dilate the eyes before a refraction, and Dr. Google said generally not unless you were far sighted. I am farsighted. I had to return my new glasses to Sam's Club and go in for another exam with my eyes dilated. I also insisted on new photos of my retina, which he did but the office tried to charge me for them. The new prescription was good, but this involved extra trips to his office and Sam's Club (total 4 visits) and was a big hassle. The only reason I didn't rate him one star was that the second prescription was good.

I loved that place! Just walked in and was able to get an appointment within 2 hours. The…read morereceptionist was very welcoming and very nice. The doctor was very thorough and explained with details the pictures of my eyes that were taken. The receptionist used a computer to find my prescription, the doctor did it manually to verify the computer numbers and afterwards he compared my glasses to his machine. I went next door and after selecting some frame, I got my reading glasses ready in 25 minutes. All on a Saturday morning. Very impressive !

3 visits in 2 months and they failed to diagnose a serious eye disease. 2* YELP reviews from…read morehundreds of patients. A feckless factory; go elsewhere. You will get charged above and beyond insurance coverage even for a full exam that was just a follow up. Rediculous. I found Timothy Johnson to be dismissive and condescending. He scoffed at my questions and was pejorative in his replies. Fuck them. Don't waste your time / money with Dr. Johnson and eye associates.

Treating me like shit because I have Medicaid at the optica in Santa Fe, I will be calling…read morecorporate! I am discussed by being treated like shit for being poor and black. It shouldn't of taken an hour for them to verify coverage. This stuff happens to me all the time!

I went in to have my glasses adjusted not really knowing wether they can do it because I got my…read moreframe elsewhere. To my surprise Katherine assisted me made the necessary adjustments & surprisingly it was free of charge. Katherine was very helpful, knowledgeable & most importantly provided friendly customer service. I highly recommend going here for your eye needs.

They were very helpful on the several phone calls I made prior to visiting them while in Santa Fe…read more There, nobody seemed to know much, a crucial part of the procedure could not be done because of broken equipment, the glasses I requested turned out not to have been ordered at all, and nobody knew why I would have been told otherwise.

If there were zero stars, I would give them to Los Alamos Family Eye Care…read more 1. I had my annual eye exam there and paid extra to make my lenses thinner. When I received the glasses, I was shocked to find they were much thicker than a pair I bought elsewhere with the same diopters--without paying any extra fees. 2. After my first exam, I needed a second one due to medical reasons, this time with Dr. Lisa Shin. She noted my prescription had changed but failed to update my CYL and Axis measurements. As a result, she prescribed glasses with the wrong parameters. When I received them, rectangular screens appeared trapezoid-shaped. I returned to her, but instead of checking her own mistake, she blamed it on my eyes "changing a lot." I asked her to check the glasses I was wearing to see what was wrong. Only the next day did she send me a new prescription with corrected values based on my old glasses. When I asked her to remake the glasses based on her own correction, she demanded that I pay again. I refused, since it was clearly her oversight. 3. I disputed the charge with my credit card company. Later, her office asked me to pay again for the first exam and return the incorrect glasses so they could refund the full transaction. I paid another $35, trusting they would resolve it. But the credit card company eventually told me the vendor had rejected my dispute, meaning I paid twice and ended up with nothing--not even the wrong pair of glasses. When I pressed the office, they finally sent me a partial refund check, deducting $16 as an "arbitration fee," which they claimed was charged by their bank. In reality, they passed their own cost onto me and again blamed me for disputing the charge. This is not just about money--I can afford the loss. IT'S ABOUT HOW THEY TREAT THEIR CUSTOMERS . Dr. Lisa Shin refuses to acknowledge her mistakes, shifts blame onto patients, and looks for ways to charge for even the smallest things. Instead of resolving issues professionally, she makes customers pay for her errors. I would NEVER go back, and I strongly caution others before choosing this place!

Thank you Dr Lisa Shin for a very thorough and efficient experience!…read more I've recently begun seeing Dr Shin as one of my goals this year was to get updated contact lenses. She was friendly, very professional, and got me in and out of there with a new prescription in record time. Perfect, as I have a work trip in a month. The front office staff is also very kind and checked me out quickly. What a NICE find right here in Los Alamos !