Husband and I have been having regular exams for many years. We have always felt that the exams were thorough and follow-up was very good. Lenses/frames are quite pricey, but of very good quality. Would like to mention Julie specifically. She has assisted me several times over the years. Last year she caught an omission in my prescription (from university) as there were not prisms noted on the prescription. She made me aware of it, I got a new Rx and then proceeded to have the glasses made correctly. That saved me a lot of money, as I did not have to have the lenses made twice. She is always so cordial, efficient and knowledgeable. I just ordered another set of lenses put into frames and the whole process was smooth as silk. Hope to work with her again. read more

Very helpful and efficient staff. High prices somewhat offset by my iinsurance. Very thorough exams.

Once again Ray has pulled out his treasure chest of spare parts and given my fragile specs a new life -- third time! I'm so grateful for good support! read more

The eye exam was passable. The doctor acted bored and as if I were a dime a dozen. Not like the excellent exam I had at the downtown Botwin location a year earlier. -- as for the optical, I spent $1000 on glasses and was rushed through the process. Needless to say, I don't like the glasses, and when I went back to buy a new pair, it was the same treatment. All the frames are locked, so you have to have the saleswoman unlock each pair. She acted bothered, and again, rushed me through the process. I demurred and will go somewhere else, or I will try the Botwin location downtown. (I've had better service at Warby Parker.) You cannot make appointments for glasses, and they give their patients who've just had exams, preference. However, whatever preference I got after my exam when I bought my glasses, was negligible. Be prepared to wait and then be rushed. OR maybe if you act entitled and demand good service you might get it. read more

excellent eye care. Dr Van Lin Chan is just the best! Highly recomment. I followed her from my previous provider. read more

I have been going to Dr. Jeremy for the past 5 years. He and the entire staff of the clinic are friendly, thorough and on-time. I cannot recommend them highly enough! Dr. Jeremy always gives me an up-to-date prescription, which I then fill through zenni.com. Much cheaper! read more

Dr Van Lin Chan Botwin is awesome. Total pro and very cool. Super office, in old Santa Fe. Great staff. The best. Thanks much for being there. read more

Nice fancy offices and all that sort of stuff but all I need is care and to make an appointment less than six months out for an eye exam, which is pretty ridiculous and every time I need help you guys are unable to offer any sort of assistance I get it at Santa Fe as there's a lot of incompetent offices and people but hire more people if you can't help the client sell why being business read more

Truly the BEST eye care in New Mexico! Botwin Family provides quality eye health services. Thank you too all the staff you all were very patience with my daughter who has a learning difference and you all took your time with her. Very impressed . read more

My vision is extremely important to me and I am very grateful to have found Dr. Jeremy. He is extremely thorough and dedicated to providing the best care possible. The office is very comfortable and the staff are friendly and helpful. They also have a very extensive gallery of frames to choose from. read more

I have been seen by the provider at Botwin Eye Group with no complaints . I had an emergency this morning making it unsafe to travel 60 miles to the appointment when I called to reschedule I was charged $60, I am not happy about this being that I am an established patient! read more

Look elsewhere. The doctor at the midtown location was apathetic, depressing, negative and bored sh*tless -- and I was the first appointment of the day. Not helpful at all -- kind of combative. Very strange for a doctor. Even the woman at the front desk when I checked in was sour. I have insurance, so when I went to pick out glasses -- no bells and whistles, just inexpensive frames and the basics -- the price made me choke (but at lease that person was nice and positive). Apparently, they jack up the price, but then brag about the "discount" I got from my insurance. I went elsewhere with my insurance in hand and was able to get the same thing for half the price. What a rip-off and a very negative vibe at this place. Did I get a decent eye exam? Probably. But I don't know. No confidence -- I'll pay out of pocket for another exam just to be sure. Avoid this darkness, go elsewhere. read more

They closed at 5 pm and I arrived at 4:25 pm and I wanted to just look at their frames to see if I liked their selection - I didnt want to purchase until the weekend - wouldn't even let me LOOK at their wall. Will not be back. Would not recommend. read more

This is an efficient, well-organized office with a beautiful selection of frames. But I've been displeased with the efforts to "upsell" products (e.g., vitamins, eye wipes) and very disappointed with the poor quality of lenses. I had an expensive pair of glasses made up here, and the quality of the lenses and the precision of the prescription are clearly inferior. read more

the Botwin group is professional from start to finish. I have never had a better vision appointment anywhere else. The best part, is how clearly I see the world when I walk out their doors! read more

They charge $60 for a missed appointment. I arrived five minutes early to be mindful of their time but my exam did not start until twenty minutes later and then there were more delays at every step. An exam that could have been completed in 30-45 minutes ended up taking two hours (and costing $340). read more

Everyone at Botwin is very professional and courteous. Their products and service are great. A special shout out to Ray, the chief technician on the optical department, whose work is impeccable and prompt. read more

Botwin provides excellent eye care. I recommend them highly. Very professional operation.

Always great service. Never running late, Dr Johnathan is always super sweet. Thank you front office and assistants as well. Everyone is superb. Never have I had any issues with this office. Been going here for years. read more

Very poor experience, I won't be back. I was told several untruths which were actually easy to investigate. BOTWIN kept telling me that my vision insurance, Davis (who has covered my medically necessary contacts for OVER 20 years) , kept denying my claim. Davis RECORDS and DOCUMENTS every interaction with provider offices and with clients, it was not at all difficult to get the truth of what actually had happened. BOTWIN'S statement untrue, BOTWIN did not send the necessary documents as requested. BOTWIN said they did not have an authorization number (not true, I personally gave it to them 3 THREE different times). When BOTWIN refused to give me an appointment until I paid the bill I asked for all of their documentation and the denials they had received from Davis (of course they NEVER supplied me with anything) and said I would call them and Davis every day until this was settled, miraculously BOTWIN provided the information to Davis and the claim was immediately paid by Davis. The bottom line, they really just wanted me to pay out of pocket (obviously they would make more than the insurance would pay--insurance fraud, when they state they work with your insurance company, but won't do what is needed to file), treated me like I was a criminal since I wouldn't PAY the bill and told me directly when I asked about the future, "I don't know if Davis will ever pay your claims, they don't really like us." read more

A thorough exam in a very pleasant atmosphere with helpful knowledgeable staff I think I've found my new optometrist read more

It took three months to get an appointment and all was fine. However, three days before the appontment they sent a text telling us that we would be charged $60 if we cancelled. I've had many medical appointments and had never been bullied about keeping an appointment before. We wouldn't have minded a friendly reminder. But, frankly this stuck in my craw as an example of a business who doesn't really care about anything but making money. Bully tactics and very unprofessional. If this is how they show regard for new patients--messaging them that they'd better show up or else--or if their business is that bad that they need revenue regardless of how they insult potential customers, I feel sorry for Botwin. Either way their messaging raises legitimate concerns about the type of service we would have gotten and whether we would have been bullied during the appointment. We're not having it and will look elsewhere for eye care that isn't built on harrassing potential patients. read more

I asked for my records from my last visit; they didn't send them as promised, I called again and was told I could just come by. I have been a customer of this business, mostly with the patriarch of the practice, for years. When I came by, they said my supplemental declined the charge for my last visit. . I asked them to send me the bill so I can inquire about the reason. In turn , the doc told the front desk not to give me my records until I pay the brand new bill. I informed the secretary that's not legal, and that they belong to me. "Office Policy" she said. I paid the bill and they released my records. Not only illegal to hold records as collateral, the son doc is arrogant and unprofessional. Will never go back. I'm with Eye Associates now, a great business. read more

Please do business elsewhere, after a scheduling fiasco I didn't go for 2 years only to be told I had a no show when I showed up to the rescheduled appointment, I was told by Dulce she would be yelled and written up by the doctors if she waived it. Seems like a very hostile place then. read more

I've been a patient at the Botwin Eye Group for more than 4 years and I wouldn't dream of going anywhere else. The staff is professional, kind and always respectful. I usually see Dr. Jeramy who in my opinion has the best bed side manner I've seen in forever. He's very easy to talk to. I never feel like just a number. Dr. Jeramy will often show me on a diagram what going on, so I have a better idea of what he's explaining to me. I would highly recommend Botwin Eye Group to anyone looking for a quality place to go. read more

The optometrist said I had cataracts in both eyes but I should wait 10 years to have them removed. After I almost crashed on a foggy morning because of my cataracts (a few months later) I was scheduled to have them removed. I went back for reading glasses after my surgery and they cost me almost $400. Plus what they charged my insurance!! The lenses are so warped that I can't see out of them. I asked for a refund because drugstore readers are so much better and they refused... Not a place I would recommend. They only care about money, not you! read more

I have no idea of the quality of optometrists here, but the office is pretty poor. I made an appointment 3 months ago, but was told upon checking in that they had no record of an appointment and the best they could do is another 3 months out. read more

Dr. Johnathon is very thorough, answers question and does not rush the exam. He has been helpful when writing an eye prescription for me for many years. The prescription has sometimes involved lengthy letters of justification from him. Thanks to Botwin for going the extra mile. read more

I will give this office a 3 and only because the Dr himself is awesome. A year later and customer service still sub par. One receptionist with feet on chair on the way and I was discouraged and shamed for being there early. Mind you I drive over an hour to be here for appointments. As a mother with two small children how you speak to my kids means everything to me. A+ to the Dr and a D to the optical staffer today. I will ask for my Rx to be transferred and I will be cancelling my sons future appointment and my father. To have an elitist, condescending attitude with customers is not for me. Dr Jonathan Botwin your service will be missed, your staff not so much. I'm sorry moms who care for their kids cannot be accommodated. Over the years my money was always welcome for every pair of Chanel's I've purchased. read more

Botwin Eye Group / Oculus Optical Midtown - Optometrists Near Me - Santa Fe, New Mexico

This office is great! It feels as though you have entered a high end art gallery, and the waiting area is beautiful and comfortable. The doctors are great, the desk staff kind and they were able to get me in same day for an emergency. read more

the doctor was good and glasses ok in terms of the prescription. but the optical service is horrible they did not show me all of the glasses they had and some designer brands were not even displayed. they chose the most expensive glasses which are way too big for my face and told me they looked perfect. I paid almost 4000 dollars and six weeks later the only pair of glasses I ordered for work is still not here and they blame the holidays they don't take Medicare. they take your money then wait for payment before they even order. I paid nearly full price and yet they have my money for weeks.I hate the glasses they told me looked good. they never showed me Chanel or any other brands. I asked them about petite glasses and the person said they have none she only showed me a limited number including Cartier. these expensive glasses look horrible on me in the light I also paid cash for a contact exam and because that day I was tired and couldn't get the contact in they wouldn't let me order any til I could put in in my eye in front of some girl I am shy and get nervous under pressure so I paid 70 bucks for nothing read more

Dr. Jonathan Botwin was very professional, knowledgeable and efficient. The office is immaculate and their system of moving patients around, conferring with each other, and in general, putting the patient first is incredible. I would definitely recommend this office to others. read more

Look at all the negative reviews before choosing this place. They take their clients for granted and treat them like annoyances. They also charge your medical insurance for a bunch of tests my current optometrist does not. Good luck trying to get an appointment. read more

Very pleased with the professionalism, courtesy, and care provided. Medical care was first-rate, and having an optical shop downstairs was a great convenience. Highly recommend. read more

We have used Botwin for years. Our annual exam yesterday confirmed why we go there. Everyone we encountered was great - smart, helpful, interested. They also have a huge selection of eyeglass frames and the people who fit the glasses are very good at what they do. We STRONGLY recommend Botwin. read more

I have been using Botwin Eye Group for quite a few years. The staff is wonderful and efficient. the equipment is state of the art. i see Dr. Jon and he is very thorough, professional and friendly. He takes time to explain and ensure my prescription is correct. I would high recommend Botwin Eye Group. read more

Everyone at the Botwin office are professionals, helpful and attentive. Thank you for all you guys do for your clients.

Very helpful, courteous and mindful Staff. The service is excellent and reliable as always but I found that their safety measures were very carefully planned and that everyone greeted me graciously! read more

Visited their office three years back to get glasses. After having a total of three visits, their RX was several diopters off what other doctors have prescribed before and since. I argued the case with my insurance and was reimbursed as the glasses were returned. Today I receive an automated reminder call. I never signed up for this. On request, they tell me my phone number cannot be deleted from their systems (plural) as it is part of the medical file. That file they cannot change. Then 'Lucia from the downtown office' won't confirm which office it is their automated system forwarded me to. Beware of contact if you're into proper correction or data privacy. read more

Best eye exam I've ever been through! Thanks to the entire staff for making my experience the best! read more

Botwin Eye Group / Oculus Optical Midtown - Optometrists Near Me - Santa Fe, New Mexico