The very best place I had a very high end glasses that I dropped and a car ran over destroyed my best sun glasses They checked me in took my temperature and UNBELIEVABLY HAD THE EXACT FRAME.... and in under 10 minutes brought me my new glasses UNBELIEVABLE- there is no one else to deal with in the USA read more

This location is absolutely stunning! It's a beautiful space! Right in the heart of downtown! Staff is amazing, so knowledgeable and professional. Great selection of frames! Best quality lenses I've ever had! If you're visiting you should definitely check them out! So many European brands that I've only seen sold here!! Plus they sell Chrome Hearts in SANTA FE NEW MEXICO!!! Whaaaaaat!!!! read more

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Not recommended. I had to pay $130 for simple eye exam that should have been completely covered by my vision insurance, because Botwin decided that they had done something "medical" rather than simple eye exam, so submitted claim to my medical insurance (which charges me deductible) instead of my vision insurance. The "medical" thing they did? Noticed I have mild cataracts, and said I don't need to do anything about them. This is the exact same thing I've been told for years by other optometrists who always submitted claim to my vision insurance, which covered the entire cost of the eye exam. Thus I had to pay $130 for them to tell me something I already knew, and that didn't need to be treated. I took this up with person at my medical insurance company, who told me that the insurance company had to go by the doctor's "code" for the claim, but that this "coding" sounded unreasonable to her, since the cataracts had already been diagnosed by another doctor, and aren't causing any problem yet. That person --- who works at the insurance company -- wondered if this was a way for an optometry practice to make more money. I don't know, but I'm not returning to Botwin again. read more

reception doesn't answer the phone and when they do they don't give you a chance to talk. I was on hold for over 20 minutes, hung up and called again and they say May I please put you on hold and don't give you a second to even respond. called back three times and same thing happened over and over again read more

Had to buy a new pair of glasses from Warby Parker for $500 because the manager at Downtown Botwin refused to even listen to the problems I was having with the $860 frames they sold me. I had bought the frames two months prior, had them adjusted seven times at Midtown Botwin, but they referred me back to the overbearing, rude manager at the Downtown store. Almost all the employees at both stores are really great. This manager, though, should be restrained or let go. read more

The Botwins have been our eye doctors for years and they are still the best in town. They make me feel like family from the moment I walk in the door. The staff is welcoming and their expertise is unmatched. Dr. Jeremy and Dr. Jon both clearly love their work and it shows in the way they make their patients feel comfortable while performing the upmost professional and thorough eye exams. They also have a stellar selection of glasses and Dr. Jeremy always looks really cool. read more

They are always very thorough and personable. Dr Kayla always makes sure I understand everything about my eye health from vision to pressure to protection. read more

I'm a new patient, I really like the look of this location and selection of glasses but I am not sure if I'll be back. The manager Miranda is not nice and she doesn't know how to speak to her staff or customers. read more

Forgot my contacts and glasses whilst visiting family and the Botwin Eye Group came to the rescue! They let me come in and assisted to all my needs. Thanks to them, I now can enjoy spending time with family and be able to see them clearly! read more

From out of town lost a pair of glasses. This place is recommended to me. I went in the people were really super nice, and I had to glasses with prescriptions made in two weeks in a way I was! Highly recommend this place read more

I've been a patient of Dr. Micayla Fisher-Ives for a few years now. She is a fantastic optometrist and spends the extra time to educate her patients on their ocular health. Oculus (the store downstairs that sells glasses) is wonderful as well. The staff is incredibly helpful and the selection is second to none. Very Highly Recommended. read more

Went for an exam and later for the ordering of glasses. The sales guy was rude, seemed to have judged me off of my appearance by stating that all the glasses I was looking at were out of my insurance allowance. Not friendly at all. read more

Had to update my review as they want you to make an apt after waiting two weeks to pick up glasses for you to be able to pick them up, what a joke!! very lackluster customer service "after you have paid your bill" from an optometrist trying to be all high end etc. your customers make your business and the services you provide to them not Tom Ford or gaudy chrome hearts bedazzled glasses. With that being said yes it's a nice optometrist office And yes After a hiccup after the first apt I really liked the doctor she was very helpful and professional. But seriously work on the customer service. read more

One word: Racist. I wish I would have gotten her name but to be the only customer (customer no more) of color and be the sole individual who did not receive a greeting, just snarky glares and unhelpful remarks I couldn't help but feel profiled. Sad as they have a very nice collection of non luxotica brands. It's the 21st century people! Maybe your HR department should employ some diversity and inclusion training to eliminate bias in your business. read more

Not only does Botwin eye group provide excellent care for their patients they also care for the community in which they serve. I went in to pick up some glasses and mentioned that I volunteered at St Elizabeth shelter for the homeless. I didn't ask for a donation but a staff member immediately gathered up reading glasses that were no longer being used and made a donation of several pair for our homeless population. What a wonderful gift of vision and improvement of lifestyle for those who have less. Thank you for giving back read more

I've been to the optical shop a few times to have glasses repaired that I bought before moving to Santa Fe. I was impressed with their competence and customer service so when it was time for an eye exam and new glasses I chose Oculus. I saw Dr Mikeala and was impressed with her calm manner and competence. She explained everything she was doing to me which I always appreciate. The optical shop staff were very helpful in choosing my new frames and lens. I'm very happy with the glasses. The prescription is perfect. Highly recommended. read more

I got a new pair of glasses which Alonzo the optician helped me select. I'm very pleased with the quality of service and expertise. I've never had so many compliments from a pair of glasses. The glasses were adjusted carefully too with attention to detail. Top-notch care. Thank you ! read more

A very upsetting experience. The exam went very well as we thought the ordering of glasses was. BUT, we had to call to find out where the glasses were and was told they were in the office for a week and that we had been sent a text. Problem being we don't have a cell phone and they were told at the time of ordering to mail them to us as we live 2.5 hours away. Finally get the glasses and they are not progressive lenses as they were supposed to be; called a gentleman said yes I see they were supposed to be progressive you'll have to send them back so we can verify they aren't progressive and get them corrected. Not happy at all, another delay of 2-3 weeks. Now today get a call and am told I have to pay an additional 175.00 for the progressive lenses and that bifocals were originally ordered. Talk about a serious screw up on their end as both of us at the time made it VERY clear they had to be progressive. After wearing glasses for 70 yrs. I know what I can or can't use and this was made very clear. I cannot give their customer service a decent rating due to not paying attention and doing what is asked of them. The exam was good such a shame. read more

Is mercury retrograde or something today? Everything that could go wrong has, and the piece de resistance was the arm of my only remaining pair of glasses breaking. I went to Ojo Optical first and the young man tried to be helpful, but ultimately I left with a still-broken pair of glasses. When I walked into Oculus a few minutes later, I was warmly greeted by Marinda, the cheerful, friendly young woman at the front desk. I explained my problem to her, she listened patiently and then she offered a variety of solutions. She told me a temporary fix would be to try and glue it and then she said, "why don't I see if I can pop your lenses into a set of frames here...". She found a pair of low cost readers and my lenses fit perfectly. The kicker is, these frames look even better than my old, beloved frames looked on my hard to fit face. Marinda, thank you -- you were the huge bright star in my otherwise rough day today! Thank you for your can-do enthusiasm. I hope your employer recognizes you for the asset you are. read more

This was the best optometry experience of my life. After several dreadful experiences at Eye Associates of the Southwest, I decided to try somewhere new. The offices are beautiful - well designed and chic. The staff is friendly and efficient. And they use lots of neat modern technology in their exams. The doctor was incredibly thorough with me and I felt like my eyes were well taken care of. I'm a bit of a glasses snob. The section at Oculus was fantastic. Though I didn't get glasses here (already have a few sweet pairs from Ojo Optique) I will definitely consider it for my next pair. read more

Fabulous opticians! I went to the St Michaels drive location and it was like walking into a palace for the eyes. Service was top notch, friendly, great attention to every detail. The technology is up to the moment, I have never had a more thorough eye exam. They moved me along from one test to the next at a smooth pace. But I never felt rushed, and they answered all my questions thoroughly. The prices were also extremely reasonable. Now I want to go in and treat myself to a new pair of glasses every month, just to have an excuse to go back and hang out with people who love their work and enjoy their customers. This was a boutique experience, worth every penny. read more

I had an appointment for an eye exam on February 24, 2022. I showed up for the appointment and was told the doctor was out since she had come in contact with someone with covid and they had tried to call me. I had no message, no missed calls and no texts. I said that at the time. I rescheduled with Dr. Botwin for April 11. I called in the morning to confirm and was told Dr. Botwin was out and they had tried to call me but it went to voicemail. I had no voice messages no missed calls and no texts. I asked them to check my number to make sure it was correct but she didn't know what my number was. I am totally unimpressed And will find a different eye doctor. read more

Kudos to the Botwin eye group! The attention to patient safety in this Covid-19 pandemic was remarkable. Patients wearing masks as required, call from their car on arrival, are met at the locked door by staff wearing hospital grade masks. They check your temperature and ask questions about symptoms and travel. Then they allow you to enter and check in. Equipment is cleaned again before patient use and rooms are assigned to individual doctors and their patients. Thank you to the Botwin doctors for creating such a safe environment, so our regular eye care needs can be met. read more

This was by far the best, most thorough eye exam I have ever had in my 20+ years of wearing glasses. I made my appointment for the exam and completed the COVID check prior to entering the building. Staff was awesome and very helpful when choosing glasses within my plan. It did take 2 weeks for the glasses to be ready for pick up but we made our appointment for picking them up and were greeted with the same helpful and friendly staff. They assisted with correct fitting for comfort and made sure the glasses were correct before I left. THANK you BOTWIN for excellent customer service in the WACKY world we live. Customer for EVER..... read more

On August 3, 2016 I arrived for an eye exam at Botwin Eye Group-Santa Fe-Downtown. I was scheduled to see Dr. Mark Botwin. His receptionist/nurse handled most of the examination... when the doctor finally arrived, he checked her work, looked at my eyes and told me my eyelashes were dirty. He then proceeded into a sales pitch for his eye care products while also trying to talk me into an "upgrade" to my eye test which included pupil dilation for which I refused because I was driving. I told him that I would live with the shame of dirty eyelashes for now... and with a look, I remind him that I was here for the eye exam...that was all. After this his tone became noticeably more condescending. I left the exam room to use the restroom while the doctor was working on his computer. When I returned he was wearing a rubber glove on his right hand which was a little odd because he had been examining me before barehanded. I sat back in the chair and he placed the exam lenses over my face and then immediately reached up... grabbed the back of my neck with his gloved hand and pressed very firmly several times... then he began rubbing my ear lobe and behind my left ear with some type of gel substance... I'm thinking... is this sexual or something? I'm totally confused. This all took place in a span of time under 5 seconds... I glanced through the lens and saw a sinister smile on his face... I knew then something was very wrong... he tried to do the same to my right ear but I jerked away. Then I heard the rubber glove snap and go into the trash. I just wanted to get out of there fast. He gave me my vision prescription and I had to ask him... "so, how are my eyes?" He replied, "oh, YOUR EYES are healthy... very creepy. As I was waiting at the counter to pay my bill... he kept hovering... watching me from across the room... just really creepy. A few hours later, at home, a rash begins to appear on my neck and around my ear...exactly where his gloved fingers had touched me. This "rash" turned into swollen, painful nodules that were accompanied by severe flu like symptoms that still persist as I write this. In my mind I kept feeling that rubber glove on my neck. I don't get sick. I've been ill three times since January 2014. I was in excellent health before my visit to Dr. Mark Botwin's office. I have been left wondering what toxin he rubbed into my skin and if I'll have some type of nerve damage since it persist and is affecting my central nervous system as well as my liver, kidneys, glands in my throat...and in a painful way, my neck and head. I contend that this unlawful and unethical behavior perpetrated by Dr. Mark Botwin was motivated purely by malice and revenge due to what amounts as nothing less than a personality conflict. I realized, at the time, that there was an air of contention in the exam room... but I had no idea he was angry enough to poison me. I am still in disbelief about the whole situation. He has no right to do this to anyone! Never have I received such poor treatment by a licensed physician. I am left now to visit other doctors and try to discover what toxin Dr. Mark Botwin has put onto my body. I still feel it in my skin. I have made an appointment to see another physician at a local clinic in hopes of discovering what toxin would damage my skin and nervous system this way... but I have to wait a week for my appointment. I can not afford the Emergency Room or Urgent Care... and I have no medical insurance. Dr. Botwin knew this. Dr. Mark Botwin has been reported to the Santa Fe Police Department as well as the appropriate Medical Authorities of the State of New Mexico. My main concern now is trying to discover what toxic substance was applied to my skin and ear.... and if there is treatment available. UPDATE:August 14, 2016 After doing research on the web, I have concluded that the substance intentionally rubbed into my neck and head by Dr. Mark Botwin was the neuro-toxin, BOTOX. It is used by Optometrist to treat conditions of focal dystonia and other neurologic disorders. The effects described pertaining to this toxin on muscle tissue and the body match precisely the side effects I am suffering from at this time. In the end, I want it known that I have no reason or motivation to lie about any of my experience with Dr. Mark Botwin. He breached my trust and poisoned me intentionally in his own medical examination room. I can only speculate, but his actions are apparently due to some bizarre personal grudge or dislike he had toward me. I keep running it all through my mind and wondering what could have made him this angry. This man seemingly has no regard for the Hippocratic Oath or the Optometry Oath he pledged to uphold..... nor state and federal laws governing medical providers. read more

Botwin Eye Group & Oculus Optical - Downtown - After my visit to Oculus/Botwin Eye Group - Downtown Santa Fe - Eyewear & Opticians Near Me - Santa Fe, New Mexico

Well, I was advised to go to Botwin Eye Group by my new physician in Santa Fe...and it did not turn out well. I walked into the store to make an appointment, with no other customers around, and heard a voice say, ' I'll be right with you '. I listened for the next ten minutes as she asked friends about holiday parties, what they were giving as gifts...while occasionally calling out that she would be right with me. I left after almost 15 minutes of no visible person in site, just the conversations between friends. No thank you ! read more

This was my first time coming to this clinic. I was very impressed. The clinic is upstairs and a very nice optical boutique is on the bottom floor. Staff was very friendly and helpful. Dr. Botwin went out of his way to help me with my eyes. The technology in this clinic is amazing. Very high tech instruments that Dr. Botwin explained get much more accurate results than older style equipment. He is very patient and took his time with my semi-complicated vision correction. The clinic has a calm vibe, but I was seen quickly and efficiently. Highly recommend. read more

Botwin Eye Group & Oculus Optical - Downtown - Very cool artwork in their lobby - Eyewear & Opticians Near Me - Santa Fe, New Mexico

It was my first time here, just moved to Santa Fe and I hadn't found an eye doctor in town that looked professional or appealing. This place has exactly what I was looking for, professional and friendly staff. Dr. Botwin knew exactly what I needed and I can honestly say I have never seen this clear in my life. They have a variety of frames, including unique artful eyewear. My husband really liked it as well. They take insurance and its conveniently located downtown! read more

Botwin Eye Group & Oculus Optical - Downtown - State-of-the-art eye care - Eyewear & Opticians Near Me - Santa Fe, New Mexico

Online site shows open Saturday 10 Am. Make a special trip, spend 20 min. to find a parking spot. Put money in the meter, walk 6 blocks. Guess what not open. These guys suck. read more

This is my second pair of glasses from Oculus and, just like last time, they delivered! I saw Dr. Micayla Fisher-Ives and she did a remarkable job with my exam. Everything was explained to me and she was everything you hope for in an ophthalmologist. I would be remiss if I didn't mention the staff at Oculus as well. Especially Marinda and Dennis. They guided me through the frame selection and made sure everything was perfect with my new glasses. These folks have always done right by me. They have my business for life. I hope you give them the chance to have you business as well. read more

I'm new to NM and living near ABQ. I opted go to Oculus for my eye exam on the recommendation of a trusted friend. I'm glad I did! First, a big shout out to Dr. Jeremy Botwin for giving me a super thorough eye exam and patiently answering my questions. Second, Marinda was the tech who not only checked me in but made sure all my needs were met (thank you, Marinda!). The technology that the Botwin Group uses to administer the eye exam is amazing. I've never had an eye exam like it! I'm not one to be "wowed" by technology...I deal with amazing tech every day in my day job. However, in this case, I'm pretty floored by the Botwins' capacities. They are truly on the cutting edge of optical care and I'm happy to be their patient. read more

I absolutely love this place. This is our family optometrist and location. Marinda is always so helpful, knowledgeable and professional. My son loves Micayla Fisher-Ives. She is so patient and kid friendly. You cant beat the family feel and customer service you get from the Downtown location. We will be coming back for decades to come. read more

The best Optometrists in Santa Fe. Everyone in the entire office is extremely friendly, helpful and knowledgeable. I've been going to Occulus for years and would never hesitate to reccomend them for any optometry needs. read more

Very impressed with the service and facility! Dr. mikaela (I hope I am spelling that right!) put me at ease and was incredible helpful-as was the whole staff! I am a little squeamish/uncomfortable when it comes to getting my eyes checked and dilated but they were so calming and reassuring! Made it so easy to pick out glasses and answered all my questions! Happy to have found such a knowledgeable place for eye care! read more

Professional, courteous, friendly group. Always a pleasure to chat with Dr. Jonathan.

Uh oh, my glasses broke just as I drove into Santa Fe. I dropped in Oculus, offering to pay for the stem repair. Miranda graciously repaired my specs w/o charge. And guess what?! While looking around, I found the perfect frames for my next pair of glasses! Kirby read more

The downtown location is convenient and very modern. I came because I was having an unusual vision problem, thinking I had an eye infection. Dr. Micayla was one of the best eye doctors I've ever experienced; extremely careful and thorough. She found that I had a stye in my eye, but the real cause of my problem was an eyelash gone rogue. She got that out of my eye without my even noticing what she did. And voila - my eye went back to normal. And they took my insurance! I was very impressed. read more

I stopped into Oculus today for a quick repair. Lucia was very helpful and quickly fixed them- she cleaned them too. They have a great selection of frames to choose from. read more

After much struggle with the fact that I needed to wear glasses. I found myself and several shops looking for what I might wear. I have to say they going to the shop was the highlight of my experience and they turned my meeting to wear glasses into a positive. They fit frames to my face talk to me about color and by the end I was very happy to be treating myself to such a kind gift as the gift of sight and taking a different approach and enjoying the process. I found the whole group very helpful and very committed to making sure that my eye where was exactly what I needed. Thank you all, it was a pleasure working with you and I hope to see you again soon. It's almost sunglass time now. Again thank you for your professionalism and kindness. read more

Dr. Micayla performed such a thorough exam, and she was so caring and professional. I have some challenging vision issues, and feel I was in the best of hands. They also gave me such personal attention when choosing my frames. They really got me :) Highly recommend !! read more