Had the pleasure of staying here for 5 days. Very nice converted motel type hotel. Rooms are very…read moreclean, decor is updated and bedding is very comfortable. If you get a chance, stay here just once and see for yourself, you'll be pleasantly surprised. It doesn't hurt that their room rates are very affordable. Cheers

Great place! Rooms are updated and clean. Rates are reasonable. Rinal is accommodating and makes…read morethe experience pleasurable.

We stayed at this newer RI north of New Haven for one night. Unfortunately given the busy holiday…read moreweekend there were no rooms available for elite member upgrade. Patricia at the front desk was an excellent ambassador for this hotel with her wonderful customer service. The room while newer and in great shape seemed smaller than the older style RI suites with two separate rooms. Otherwise it was very a nice room. The breakfast had real plates and glassware but was lacking in food choices - a bit surprising for a RI property. The price was typical and not as expensive as other properties on a holiday weekend.

Skip visiting as top tiered status benefits isn't always honored…read more As soon as I walked in the guy behind the counter seemed annoyed. In fact he acted like he was going to walk away from the front desk when I was trying to check in. Apparently he was annoyed because I didn't respond to a text message in the Marriott app which doesn't always trigger a notification on my phone. I really didn't care for this reaction as long as I got a clean room and got a later checkout time. Needless to say this was the first time I was given a flat no when requesting a later checkout. Usually if there is high volume or conflict there is some negotiation and that is fine but this time it seemed like a continuation of the bad attitude. Strangely enough it seemed approved in the app later which is most likely to make it look like I received my benefit to corporate but in reality not. The next day my key didn't work to get into my room earlier than usual. Skip visiting if you have status.

After living in New Haven for 5 years and seeing the transformation of this building into the…read morebeautiful space it is now, it was fun to come back as a tourist to stay at the Hotel Marcel. For years, this was just the big brutalist building in the IKEA parking lot, but they've put so much work into making this a gorgeous hotel with comfortable amenities and retro design. The switches to manipulate the blinds were cool and I liked that there were different settings for different times of day. I appreciated the abundant free parking as well. This seemed to be a pretty busy conference / corporate hotel which is not surprising but we definitely didn't feel like an afterthought. The staff were friendly and checked in throughout our stay. I also loved the commitment to sustainability throughout the hotel (e.g., reusable bottles, wooden reusable key cards, energy efficient lighting).

Stayed here for our one night in New Haven. Only about 1.5 miles from Wooster Street. This place…read morewas "funky" in a good way! The actual building is an architectural sight to see. I heard it was an old Ikea office building, and then Hilton turned it into a hotel. Staff was really friendly at check in and every time we saw them. Beds were low to the ground and comfy. Very modern hotel. Switches to lower the blinds and curtains etc. They even give you a wooden room key which was neat! Free parking, too! Can't beat that! Would definitely stay here again if in New Haven. I loved this hotel!

Great customer service!! Super convenient for the hospital. Always said good morning and was…read moreavailable if ever needed anytime

If you're a family member with someone in hospital, great & less expensive spot to rest and…read morerefresh. Helpful staff, parking, hospital transportation. Excellent find!

Rolled up about midnight after a LONG travel day. Gal at the desk could not have been more helpful…read more She checked me in super fast, relieved me of my car even though I left it in the wrong place and didn't blink when I grabbed both coffee and wine from the cooler next to the desk. She recognized I was a hot mess and took care of everything quickly and effortlessly. My room was modern, clean and very comfortable. What more could a weary traveler want?

We spent Saturday night over Thanksgiving weekend here…read more The hotel is fine and in a good location. We were disappointed by the lack of service / desire for guests to have a good experience. Upon checking in at around 8:30pm we were looking forward to having a drink and maybe dessert. The website says that restaurant & bar are open until 9 weekdays and 10pm on Saturday. We were told that the bar & restaurant in lobby looked like it wanted to close and in fact we're closing. We were given the option to leave our bags at desk and go over. Not have bags brought to room, not to get settled & come back down. When we got to the floor we were staying on there was a cool enclosed rooftop bar. My daughter asked how late they would be open and was told "we just closed". When she asked what the hours were they just said well it is slow so we closed. A city hotel, holiday weekend one would expect an option to settle in a nice space and relax without heading out. I think we would be more likely to try the graduate hotel during our next trip to New Haven. A little customer service goes a long way.

The Graduate is a gorgeously restored hotel in downtown New Haven. The location can't be beat and…read moreis walkable to many different things. Ubers are easily accessible as well. The property is beautifully decorated. The rooms were a decent size as were the bathrooms. They include a mini fridge in the room as well as bathroom amenities such as a hair dryer. There is one elevator for use. The lobby has many places to sit and unwind and is pretty laidback. The front desk staff were kind and let me leave my items there until it was time to check in. The rooms were quiet in the fact that you could not hear anything from other rooms. Our room faced Chapel Street, which could get pretty loud at times especially at night. Plenty of light came in through during the day however. There is housekeeping each day though we declined as we were only there two nights. The one thing about this hotel that stinks is the restaurants or lack thereof. The Old Heidelberg bar downstairs is closed two days of the week and doesn't have good food options or beer options for that matter. It also attracts a young, rowdy college crowd which can be expected i guess... The Poindexter cafe in the lobby was out of all the breakfast foods we wanted which rendered them useless for a pre train ride meal. The staff was also pretty surly. The front desk sells some junk food if you want any but there's no where else on the property to purchase food or drink, even water. Down the street there is Est Est Est Pizza Shop which is not the best pizza you'll have but is open until 1am for food and drink if you need it. Overall, a nice hotel at an affordable place.

I loved our room. The decorations and layout were great…read more The housekeeping was a little odd. I hung up all my towels the first day and then the second day a bunch of my towels were gone with no replacements. We only had one body-size towel for two adults. Other than that it was great. I would stay again. Parking wasn't horrible on Thanksgiving weekend.

New Haven needs more hotels. I stayed here while visiting friend and the hotel was mid at best. The…read moreroom and location was great but the hotel itself was a bit old and needs a rehab. The staff was very friendly and helpful but the building itself needs a rehab.

Cute hotel, convenient and very close to Yale. Easy walking…read morearound town, I'm a 30 year old female and felt safe. Staff is very friendly, My room was clean, The pillows are SO soft, My room was a great temp when I got inside. With my view I saw a man on his balcony in a speedo. Haha. Would stay again.

First off, there's no free breakfast. We have never been to a Marriott where a free breakfast was…read morenot offered. so that was a disappointment and an inconvenience. All staff were incredibly nice and did try to solve all of the issues that we had. First room they sent us to reeked of smoke. We literally opened the door and then walked right back out to the front desk. It was terrible. In our 2nd room the tv was broken, maintenance could not fix it so they offered to move us to another room. At this point, we had already unpacked and we were staying for a week so we decided just to stay in the room with no TV. They offered us one free breakfast for the inconvenience. Since the breakfast there is not free. I went to use our free coupon for the breakfast and we were limited with the choices if we had a coupon. If we were just out right paying for breakfast, there were more options but not for the free breakfast with the ticket that we got for the inconvenience. There is no microwave in the room. The bathroom and coffee bar area are very small. Our last night there the AC kept switching itself over to heat. The maintenance guy came and tried to fix it, but he could not. So at that point we had to pack everything up and move to another room at like 1 o'clock in the morning.

I really enjoyed my stay at this hotel. The front desk staff when I checked in were exceptionally…read morekind, telling me how long it would take me to walk to my interview and pre interview dinner as well as telling me that it was safe to walk. The room was clean, comfortable, and well appointed. It was quite despite being in a busy road and had a white noise machine at the bedside. The gym was very nice, with a peloton bike you could log into. The location was great for anyone needing to be around Yale or Yale Hospital. Only reason for docking a star is because some of the bathroom hardware (toilet paper holder and handle to enter the shower) were broken or loose.

I always have a great time at this place. I have been going there for the last 7 years. Food is…read moregood, Plenty of dancing. The pool is clean.

My kids want to camp here and I'm going to have to say that they said that the food was not what…read morewas shown to us during the open house. The drop off and pick up was not what I expected. We will not be returning here and I would not recommend for the money.

I am very disappointed with my stay at La Quinta Hotel in Connecticut. Upon check-in, we were…read moreassigned to room 621, where the hallway had no lights. When we contacted the front desk, the receptionist incorrectly told us that all rooms were the same. After discovering the light switch ourselves, we were moved to room 722, only to find that none of the wall outlets were working. Since it was already 9:23 PM, we were too exhausted to move again. Poor service and lack of proper maintenance--I would not recommend this hotel.

The website lied. There is no pool. It was filled in 2 years ago. There is also shuttle so don't…read moreexpect that. There is construction on the hotel and the breakfast area is a nightmare. Nowhere near enough seating. Nothing to drink but hot coffee. One waffle maker that makes people line up and get immediately congested. Nowhere to wash your hands except back in your room. I had my room key randomly quit working twice. Hallways are hot and stuffy. The room I had 604 was okay. The floors are linoleum and gather dirt. My room was also only cleaned once in the 3 nights I was there.