We stayed at this newer RI north of New Haven for one night. Unfortunately given the busy holiday…read moreweekend there were no rooms available for elite member upgrade. Patricia at the front desk was an excellent ambassador for this hotel with her wonderful customer service. The room while newer and in great shape seemed smaller than the older style RI suites with two separate rooms. Otherwise it was very a nice room. The breakfast had real plates and glassware but was lacking in food choices - a bit surprising for a RI property. The price was typical and not as expensive as other properties on a holiday weekend.

Nice-looking hotel on the outside, but once inside, your experience depends entirely on whether you…read moreare on the right floor. Housekeeping does a good job of preparing the room for check-in, but service during the stay is hit or miss. When we visited, nearby apartments were being remodeled, so many residents from those apartments had been moved into this hotel temporarily. This seems to be a common situation at many Residence Inns across the US. Anyway, some of the long-term residents seemed grateful and happy with the arrangements; others clearly resented them. I can understand. Being trapped inside a studio when you may have lived in a one- or two-bedroom apartment can be hard. However, some guests were extremely noisy. The top two floors are generally supposed to be quieter, but there were loud noises, verbal fights, and arguments, some of which woke us in the middle of the night. One elderly lady paced the hallway crying. When asked what was wrong, she said she was being ignored and mistreated by her family. This is not really a hotel for Bonvoy Elite members (BEMs). All of this may be tolerable for a day or two, but it is not a great place for a long stay, especially when you are working. The Wi-Fi constantly goes down, and there is no special Wi-Fi option for BEMs. The front-desk staff was nice and accommodating, but they are employees and likely work within Marriott's administrative limitations. One day, the hotel ran out of eggs, and one employee ran out to get more. We were never told that the breakfast hours had been adjusted. Sadly, at almost all Residence Inns these days, breakfast is wrapped up by 9 a.m. Not so at high-end hotels, where breakfast continues until 10:30 or 11 a.m. Who the heck is up and ready by 9 a.m.? This is absolutely disingenuous to say that breakfast is offered but then to wrap it up at a time when most guests are ready to eat. Profiteering through cuts to service staff seems to be the direction Marriott and Residence Inns have taken. There was a time when they offered luggage assistance, nice breakfasts with variety, and clean facilities. Now, the quality of facilities and service is really shoddy. This problem is not unique to this facility; it applies to Residence Inns more broadly. Overall, Residence Inns have been mismanaged the last few years. There is certainly demand for Marriott to create apartment-like facilities for BEMs, with better-equipped kitchens, better beds, and clean, allergy-free furniture.

After living in New Haven for 5 years and seeing the transformation of this building into the…read morebeautiful space it is now, it was fun to come back as a tourist to stay at the Hotel Marcel. For years, this was just the big brutalist building in the IKEA parking lot, but they've put so much work into making this a gorgeous hotel with comfortable amenities and retro design. The switches to manipulate the blinds were cool and I liked that there were different settings for different times of day. I appreciated the abundant free parking as well. This seemed to be a pretty busy conference / corporate hotel which is not surprising but we definitely didn't feel like an afterthought. The staff were friendly and checked in throughout our stay. I also loved the commitment to sustainability throughout the hotel (e.g., reusable bottles, wooden reusable key cards, energy efficient lighting).

Came here and had high expectations based on the reviews but walked away disappointed. We booked…read morethis hotel specifically due to them having a shuttle service. I called the day of booking to confirm the shuttle and they told me it ran until 10:30 PM. That was perfect because I had 8:30 dinner reservations. Upon check-in, I was told that the shuttle actually only ran till 8:30 and I'd have to uber back. The A/C unit was also not functioning properly and the room stayed warm all night. Just an all around bad experience

Great customer service!! Super convenient for the hospital. Always said good morning and was…read moreavailable if ever needed anytime

If you're a family member with someone in hospital, great & less expensive spot to rest and…read morerefresh. Helpful staff, parking, hospital transportation. Excellent find!

Preliminary review! The hotel I checked into (a different one from the Blake) was much smaller and…read moreolder than I expected even though it is well located. I walked over here to the Blake to check things out... and it is so beautiful and modern! The rooms look amazing and spacious, and they have a stylish bar open for dinner. It's not open for breakfast, but Lori (the wonderful employee at the front desk) explained that they offer free coffee and tea and pastries in the morning and that each room also has an espresso machine. Sign me up! They are booked up for tonight, but I made a reservation to switch for the rest of my visit. I'm super excited to move over here and will update later.

Rolled up about midnight after a LONG travel day. Gal at the desk could not have been more helpful…read more She checked me in super fast, relieved me of my car even though I left it in the wrong place and didn't blink when I grabbed both coffee and wine from the cooler next to the desk. She recognized I was a hot mess and took care of everything quickly and effortlessly. My room was modern, clean and very comfortable. What more could a weary traveler want?

Stayed here to celebrate an anniversary and we adored it. There are A LOT of patterns but somehow…read morethey all work. The staff were friendly and helpful. The only downsides were that all the seating areas around the lobby and the coffee shop were consistently full of college students studying making it hard to find a place to sit outside our room, and the pizza phone was not actually a thing it was just a photo op. You can still get door-dash pizza delivered but it isn't hot and fresh. We will stay again!

It is very hard to rate it here. If I were staying for 1 night and got a great rate, I'd probably…read moregive it 4 stars. And I more or less enjoyed staying here for a few days. But I have to warn folks off if they're planning to stay longer or expect more space. Plusses: --employees are super nice. Jaimie was very kind when I arrived carsick and a little dizzy! --cafe in the lobby is great for breakfast --rooms are QUIET (at least in the summer) and clean --the bed was extremely comfortable. So I slept well. Hooray! --location: very convenient for Yale --Bathroom was nicely sized and stylish. Now the Minuses: --OMG, other than the bathroom, my room was TINY. The Hilton name & the website makes the rooms look very fancy - but it's an old small hotel renovated to look cute & instagrammable. So there was barely room in the room for me let alone my suitcase. No room for a dresser. No room on the floor to stretch or do exercises. I was supposed to be here for work for 2 weeks - I got a fabulous rate and it was going to be about the same as an AirBnB (but as "a Hilton", it sounded nicer). But I could not unpack in this room - and I had no breathing room. So I arranged to check out after 5 nights and move to a more spacious hotel. --Also: coffee in the room? Instant. But there was no room really for a coffee pot, so I suppose I shouldn't be surprised. I would still give 4 stars with those caveats - except that sometimes the rate here is $400. I want to make sure people know what they would be getting for that! I slept really well and it was easy to get to meetings - but if I'd known, I would have stayed elsewhere for that amount. I was grateful to get to switch to the Blake later in the week, which was a lot roomier and modern. Hope that's helpful to anyone deciding where to stay!!

The Omni Hotel in New Haven has a world-class staff and restaurant (John Davenport's on the 19th…read morefloor), and our room was immaculate and tasteful (with amazing views!). Kevin M., at the front desk, could not have been more accommodating, not to mention professional, competent, and courteous --- he's a gem! I have to say, every staff member my husband and I encountered was so helpful and so well-mannered. We have stayed at many hotels internationally and domestically, and we have never felt better appreciated or well-taken care of as we did at the Omni in New Haven. We've stayed there twice this summer and we're looking forward to our third visit. Thank you to staff and management --- you made our stay especially wonderful!

New Haven needs more hotels. I stayed here while visiting friend and the hotel was mid at best. The…read moreroom and location was great but the hotel itself was a bit old and needs a rehab. The staff was very friendly and helpful but the building itself needs a rehab.

I really enjoyed my stay at this hotel. The front desk staff when I checked in were exceptionally…read morekind, telling me how long it would take me to walk to my interview and pre interview dinner as well as telling me that it was safe to walk. The room was clean, comfortable, and well appointed. It was quite despite being in a busy road and had a white noise machine at the bedside. The gym was very nice, with a peloton bike you could log into. The location was great for anyone needing to be around Yale or Yale Hospital. Only reason for docking a star is because some of the bathroom hardware (toilet paper holder and handle to enter the shower) were broken or loose.

First off, there's no free breakfast. We have never been to a Marriott where a free breakfast was…read morenot offered. so that was a disappointment and an inconvenience. All staff were incredibly nice and did try to solve all of the issues that we had. First room they sent us to reeked of smoke. We literally opened the door and then walked right back out to the front desk. It was terrible. In our 2nd room the tv was broken, maintenance could not fix it so they offered to move us to another room. At this point, we had already unpacked and we were staying for a week so we decided just to stay in the room with no TV. They offered us one free breakfast for the inconvenience. Since the breakfast there is not free. I went to use our free coupon for the breakfast and we were limited with the choices if we had a coupon. If we were just out right paying for breakfast, there were more options but not for the free breakfast with the ticket that we got for the inconvenience. There is no microwave in the room. The bathroom and coffee bar area are very small. Our last night there the AC kept switching itself over to heat. The maintenance guy came and tried to fix it, but he could not. So at that point we had to pack everything up and move to another room at like 1 o'clock in the morning.

there was limited food options and the side machine was always packed and no drinks left. but the…read morepool was great though. even i slipped on my way to a game and started bleeding. it was the rocks.

I absolutely loved this place growing up I went for three years in middle school and my senior…read moreouting I went again years later for my company picnic. This time it was for a smaller group event so the package wasn't as big. They did have some new things this year like a warrior course and extra bounce houses but it used to have horses I'm sad that those are gone. The bathrooms are in desperate need of updates the toilets are really crooked in all of the stalls there are notices to use paper towels on the walls yet they don't have paper towel holders. The donuts and muffins for breakfast we're not very good. The taco bar was delicious we got burgers hot dogs and a small buffet of chicken corn and coleslaw and potato salad they still have the ice cream truck where you can get unlimited ice cream and cotton candy and popcorn which are my favorite parts of Holiday Hill they have paddle boats and kayaks two pools those changing rooms need to be updated as well. There's a bunch of abandoned buildings on property that I believe used to have something to do with a camp. They have a lot of sport activities like ping Pong volleyball basketball tennis and mini golf. One of the mini golf holes is clogged and doesn't let the ball go through into the other spot like it's supposed to. It's nice for an outing but it definitely needs a lot of updates.