I've been dealing with Mike and Jay for years and have never been disappointed with their…read morediagnosis, repair and price. Jay now took over the shop and I get the same treatment that I always did. I recently had a 4x4 issue and a blown transmission!! They diagnosed the 4x4 issue in no time and replaced my transmission with a rebuilt unit that came with a 3 year guarantee. The work was done in a timely fashion and the price was right! I'd recommend them for sure...Personable, Knowledgeable and professional!

I have a 2007 Ford Freestar that had stopped shifting properly so I brought it to RPM…read moretransmissions.mike,the owner was friendly and told me that the car needed a transmission rebuild and that it would cost $2200 dollars.Four days later I received the car back and all was fine.The car worked well for about a month and then suddenly stopped moving.I had the car towed(at mt exspense back to RPM transmission.It sat there for two weeks and I was told that it was an engine computer and not the transmission.Four hundred dollars and a new computer later the car was no better.Another two weeks and I get a call saying that they couldn't find the issue with the transmission.Now even though I have a full warranty they install a used transmission and want to charge an additional nine hundred dollars.Then they bargained it down to two hundred so that they could pay their mechanic that came in on the weekend to do the work.Then Mike(the owner)proceeded to scream and yell at me for almost ten minutes.When I finally got in the van to drive it away there was a heavy smell of marijuania.They must have smoked in the van while they were test driving it.I am(was) a repeat customer and will never reccommend any one to RPM.

I want to be fair and objective: the first time I came here, the service was fine and…read morewell-documented. That's why I returned. But the second visit told a very different story. I'm a woman, and I believe the shop assumed I had no knowledge of car repair pricing. I have the full digital estimate saved as screenshots, so here are the facts: TRUNK WEATHER STRIPPING Quoted: $433.08 Labor: $132.78 | Part (trunk seal): $274.44 Reality: A trunk weather seal costs $20-$60 in parts. Labor is a straightforward 30-45 min job. Fair total in CT: $100-$130 MAX. They were charging 3x the reasonable price inflating the part alone by over $200. SPARK PLUG REPLACEMENT (6 cylinders) Quoted: $961.78 Labor alone: $691.03 | Parts (6 plugs + gasket kit): $213.32 Reality: According to AAA, RepairPal, and industry standards, a V6 spark plug replacement runs $150-$350 total, or up to $500 at a dealership for hard-to-access engines. Labor nationally ranges from $55-$437 they quoted $691 IN LABOR ALONE. That is simply not defensible. POWER STEERING FLUID RESERVOIR Quoted: $454.78 Labor: $182.10 | Part: $245.53 Reality: This reservoir typically costs $30-$80 in parts. The job takes under an hour. Fair total: $130-$170. They marked up the part by over $170. MOUNT & BALANCE 2 TIRES (215/60/16) Quoted: $373.74 They also added $23.79 for "Road Hazard Coverage" without asking me. Reality: Those tires run $80-$110 each at Costco or Walmart. Mount & balance is $20-$25 per tire. Fair total: ~$230-$270. I declined all four jobs. The overcharge on just these items totals approximately $1,000-$1,300 above fair market value in New Haven, CT. What I did approve (Fluid Film Treatment $199.99 and Transmission Drain & Fill $193.66) seemed within a reasonable range and I have no complaint there. If you are a woman, speak limited English, or appear unfamiliar with car repair get a second opinion before approving ANYTHING here. Bring someone with you, or check RepairPal.com for fair price ranges in your zip code before you walk in.

My father just got his car from this place and paid 800.00 and the car is still not fixed. I will…read morebe filing a complaint on this company ASAP with Consumer protection.

An excellent and Honest car repair shop that reminds me of the good old days-…read moreGreat work with very reasonable prices

I've been getting my car fixed at Robert's for over 20 years. They are great. It's also a DMV…read moreapproved Emissions Testing Staion. Steve is very friendly and I am very pleased with their service.

Went to them to get a part of my car fixed. My dad had originally went to see the price and what…read moreexactly needed to be fixed. When I arrived with my mother and explained what we needed to get done, they raised the price by $30. When brought up how we got a different price previously they informed us that it didn't matter and the price he gives us is what we have to pay. I'm not saying it's only because we seemed to be "clueless women," but it was a weird coincidence. Very disappointing since I saw other people with positive reviews from here.

This place is the best. I had a muffler problem that other…read morepeople were giving me the "gloom and doom" estimates of over $1300 to fix. Luckily, my mechanic knew about American break and muffler, and I got everything repaired for $60, better than it would've been from that other big-chain muffler Shop.

I recently had my truck fixed at Autocraft and had a fantastic experience. Steve and his Team were…read moreknowledgeable, fair, and had my truck done ahead of schedule. I would definitely recommend them to anyone in need of autobody repair and utilize there services in the future.

I had damage on my Subaru and brought it to Autocraft. The people working there were kind,…read moreknowledgable, and professional. They fixed my damage in record time and did a superb job. I appreciate their use of high-quality materials and I am thankful for their level of expertise. If you need any work done, or even if you need to ask questions about your car, the staff here will answer in detail (and with patience). I highly recommend Autocraft.

This is the best mechanic in Hamden, and they are worth paying extra in tow costs from other towns…read more Bob is the most honest mechanic I know, and I happened to stumble into him being my mechanic. I feel incredibly fortunate to have someone that does great work at a great price. I drive by the shop at all hours because I live nearby and Bob works incredibly hard and really long hours. I ended up coaching his sons basketball team as luck with have it (he's a great player) and it was an honor for me to let his son know how hard he works to provide a great life for his family. Take your vehicle here for service, buy a used car from him, or sell him a vehicle. 10 out 10

Bobby is fair and thorough. He recommends what needs to be done. My car is 16 years old and I don't…read morewant to pour a lot of money. He understands this and works with me without taking shortcuts!

Just had my Dodge Grand caravan transmission done. They were quick & prompt. Several friends…read morerecommended going there because they stand by their work with warranties. They explained everything that was done which was awesome. highly recommended.

Whole experience was very good! They were friendly and professional. I believe they were honest of…read morewhat was needed to fix my car. He was able to do the repairs that same day.

Excellent service with honest pricing. Mechanics are superb and diagnosed vehicle with expert…read moreprecision

My mom went there because her car has a clogged catalytic converter her quoted her $3,000 place…read moreuse to be good now these fools wanna scam women who come in thinking they know nothing wouldn't recommend