I just want to add this final review of this place...to provide closure to my little epic. These…read morejerks finally called me after 3 1/2 years. the guy on the phone told me that my parts came in but "it's been so long, you probably already found a replacement turntable by now". Yes, you bunch of incompetent ding dongs. I did. They took my deposit, now they have my turntable, and I can't get it unless I pay for the parts and repair. A ripoff spot. What a group of ding dongs. Do NOT bring your business to this place. Three and a half years just to get a part in for a well-known and popular turntable. And in this time, NO calls, responses, emails, texts, no information whatsoever only to have them call with this complete and utter garbage. I am in the audio feild and make sure to go out of my way to steer people clear of this place.

I took my turntable to these people in 2022- at the time it was working but had been in storage for…read moreover 30 years. I asked them to go through it, and replace any needed parts. Gordon told me they couldn't get to it right away, and I was fine with that. However, I never heard from them so I called after a few months and was told they were working on it but waiting on a part. Called back again a few months later, same story. After a year and a half of no communication or progress I went to pick it up, planning on sending it somewhere else. Gordon assured me they would get to it in the next couple of weeks, so I decided to take his word for it and left the turntable with him. Several months went by, I called again.....was told they really were working on it and just give them a couple more weeks. Finally, after 3 years I had enough and went to pick my turntable up. Gordon was exceptionally rude, as if this was somehow my fault. I had left a $50 deposit when I first brought them the turntable....he initially refused to return that, telling me it was for teardown and inspection which I did not accept. He finally refunded that, but never apologized and rolled his eyes throughout our entire conversation. I wish I would've looked closer at my turntable while I was there....once I got home I realized the spindle was missing and all of the switches were junk (they were good when I left it with them, so I believe they swapped my good ones out with bad ones). These are terrible people, their shop is a dump and as you can see from other reviews they couldn't care less about their customers. Apparently Jerry the owner and his employee Gordon think people are idiots. Never, ever, ever again.

These folks are the real deal! Knowledgeable, friendly, kind. They have serviced my iPhone and my…read moreiPad fast and at a reasonable price. Lucky to have them nearby.

Excellent help by a very nice guy. Highly recommend this business for professionalism and great…read moreservice.

Fast and friendly, knowledgeable and reasonable cost. Computer tech, Aman, was terrific!read more

I had my first and worst experience with this store on 4/22/25 at the Lawrenceville Hwy location in…read moreGA. I brought in my fully functioning iPhone SE 2nd Gen with just a cracked screen. I was quoted about $110 for the repair and told everything would be fine unless I did high-quality photography. Their website even promises peace of mind and says devices are returned "back to normal." When I picked up my phone, I saw the speaker plug at the top was missing--something that was 100% there when I dropped it off. I mentioned it, and the girl at the help desk claimed it wasn't there. Being lied to like that was infuriating. The new screen also had a strong orange tint. I was told this was likely due to a low-quality screen--not Apple-certified. I was never told there were different screen types or options to choose from. I asked for the manager, Eddie. He claimed the missing plug wasn't important. That's false--it helps with waterproofing. I regularly shower with my phone, and without that plug, water and soap could ruin it. If I hadn't noticed, my phone could've been destroyed. The store claims to catch issues other places miss, but they didn't even acknowledge losing a part. Eddie offered to replace the plug and swap in another aftermarket screen, but not a real Apple one. If the orange tint remained, I'd have to pay another $100 for a genuine screen. I would've just bought a new phone if I knew that. I contacted corporate, but the owner refused to do anything. An employee even submitted a photo of my phone (after they lost the plug) claiming it was already missing! The entire experience felt shady. The cashier repeatedly asked for my passcode, which I refused to give. I even saw them ask for other customers' iCloud passwords out loud--total security risk. They gave me a screen protector that didn't fit my model and acted like that made up for everything. This was hands down the most unprofessional, frustrating service I've ever had. Do yourself a favor and go to a genuine Apple or Samsung store to get a device fixed and you will pay a little more, but you will have assurance and peace of mind that you will not be cheated and it will be fixed properly.

I came here last week to get my keyboard fixed as I had a few notes that keep sticking and don't…read morecome back up after I hit them on my weighted keyboard. I've been here about 4 times now and had very mixed experiences. The good: They are kind people who are more price competitive than Wizard or other competitors. There aren't too many people that do this sort of thing. While this type of repair work in general seems to be expensive anywhere, the $50 deposit for my keyboard and hourly work rate was less than Wizard. While their week day operating hours (close at 6, Friday at 5) might be tough for most professionals, including me, they did stay open an extra 15 minutes yesterday for me to pick up my repaired keyboard. Additionally, while the last time I went here the same note they fixed broke again, they did offer to repair it at no cost. I clarified about this policy on this visit and they old me their repairs have a 3 month warranty. The not so good: The place lacks basic professionalism. You may not get someone to answer the phone, the front office is a mess with very little room to even enter with all of the electronics around and tight space. There's not also not a whole lot of info. listed on Google or their website. Last week I called to confirm they were open before driving the 40 minutes each way to get there and when I arrived they were closed due to a power outage. I understand this isn't their fault and while this is frustrating because I called in advance, they have caller ID and could have maybe called me back to give me a heads up. This is also the second time this has happened.

Thank goodness places like this exist!…read more I have an old Roland JV 1000 with a ton of harpsichord samples not available anymore. A few keys were non-functional. Logical sound restored my synth to playable condition. I don't know what I would have done without them. No 3rd party harpsichord sound samples span a 76 note keyboard. The place is cluttered with old parts everywhere, but the techs know what they are doing. In this age of throw-it-away-and-buy-new, these folks can fix your old gear at reasonable prices.

I ordered a iphone 14 pro and I was broken and then they charge a hella amount of dollars on my…read moreaccount it was like $300 $400

Was looking for a place to repair a typewriter I bought on eBay. Brought to them in the morning and…read moreby the afternoon they called me to let me know specifically what was wrong with it, and more importantly, that fixing it would likely be costly. They didn't charge me for checking it out. When I came back to the store to pick up the typewriter I had dropped off, my wife and I looked at the models they had on sale, and found a Smith-Corona that we loved at a very reasonable price. The folks here could not have been friendlier or more knowledgeable. I'm going to be more than happy to tell friends about this business and to be a repeat customer.

I gave them my iPad 11/26/23 They had my iPad for a month…read moreand couldn't fix it . It was a simple issue that could have been fixed in hours. Everytime I asked for my iPad they said they didn't put it back together yet. When I finally recived my iPad today . Which is over a month later they couldn't fix it . And my iPad is in worst condition. I do not recommend this business.

I had spilled water on my laptop, took it in for repair. Shehzad promptly diagnosed the issue on my…read moreMacBook Pro, replaced the battery with a high quality OEM Apple replacement battery and had my laptop up and running like new in no time. When you want the best, come to the best! 5 Star service and best cell phone repair shop in the area.

Fast, efficient service. My laptop screen appeared to be going out, so I bought it in. It was…read morediagnosed, and a price was given after inspection before I left the store. I picked it up later the same afternoon. I recommend this business.

Fast service and helpful with questions. Henry gave me all the time I need to review my PC and…read moreexplain things I need to do to keep it working good. Loved his quit manor and style to work with.

My subwoofer was taken to this shop as they're a certified repair shop for JBL. Let's just say Doc…read moreand his assistant called me back in a couple days after testing and finding the issues. They ordered the parts and had my dual subwoofer back up and running. However, I live 5 hours away and they said I had 30 days to pick up since the item was still under warranty. That worked out perfectly for me because I was going through Atlanta to fly out of country and upon returning was able to grab my sub and bring it back home. I was so excited to hear my sub bang out the bottom end that I knew it was capable of. I would definitely recommend them for any hifi/ professional equipment repairs

Impressed with Wizard Electronics. They seem like experts at what they do. Got my 1980 Marantz back…read morein operation! They are wizards!

They did it again for me! Had an issue with my iPad and they fixed me right up! I can't see ever…read moregoing anywhere else!

From the owner: At Professional Phone Repair Service, we specialize in fast, reliable, and affordable phone repair…read moreservices in Duluth, Lawrenceville, and throughout Gwinnett County, GA. Whether you’ve got a cracked screen, battery issues, water damage, or software glitches, our certified technicians can restore your device quickly and professionally. In addition to expert mobile phone repairs, we offer a wide range of accessories and the latest smartphones at competitive prices. As your trusted mobile phone repair shop and accessory store, we’re committed to exceptional service and high-quality parts to ensure your device works like new. Visit our shop today for top-notch service or call us for quick repairs you can count on.