TJ was fantastic. He helped me select parts for my husband's bike. He not only communicated…read moreclearly, but he made the whole selection and ordering process easy for someone who has no idea what they're talking about! He provided great service and reliable parts!

I order a Thunderheader X Series for my 2001 Ultra Glide April 28, 2025 . Here we are July 15, 2026…read moreand I still have not received what I paid for. I talked to TJ April 30, 2026 and was told Tamara at Thunderheader was sending 5 to the chrome shop and one has my name on it . 3 to 4 weeks go by and I reach out to see whats up. His response , it takes 3 to 4 weeks and he currently waiting for Thunderheader to send him one. Well as some know , I gave up on waiting when TJ quit responding. Its now Aug 10 2026 and Im still without a Thunderheader or my money

I came in looking for a racing suit for my husband. I brought in one of his jackets for sizing but…read moresince it was from a different brand it wasn't very helpful. They asked me for his height and weight and they came up with a size. I chose a color and took the suit home hoping it would fit. It fit like a glove! These guys know their stuff.

SLOWEST DEMON: Be prepared to wait at least 40mins to be…read morehelped. Management, you must help your people get a proper system to run transactions. I have been a customer for this store for over 3 years, and there has always been a delay in service because of lack of staff and poor system performance for handling transactions. Living evidence to the Italian stigma.

Short story long , my crossbar came off while I was driving one day and made the craziest banging…read moresound. I thought something happened to my rear suspension, but when I got home and was walking up our stairs, I looked back and realized the crossbar was completely detached. Sorry to whoever was driving behind me that might have caught a stray screw. Fast-forward to today. I had some of the parts, but definitely not everything. I walked into The Rack Spot with the crossbar in hand, and Joe came out from whatever he was working on in the back of the shop , I think it was some Tesla garbage , and completely stopped what he was doing to help me out. He found the part I needed and had the crossbar installed within minutes. He also recommended getting some locks for towers, installed those too, and I was in and out in about 20 minutes. Thanks so much, Joe! Sounds like everyone at The Rack Spot has been killing it for years, and I can see why. Shops like this are slowly disappearing, so when you find one that actually takes care of people, they deserve to be spotlighted. Thanks, Joe..

I don't have enough words to describe the level of expertise and customer service I received from…read moreThe Rack Spot. With a family of five and now traveling with extra sports equipment, cramming everything into our SUV just isn't realistic anymore. We already had crossbars and tower attachments, but weren't sure they were the right fit. We were considering a Thule storage box but didn't know which size would work best, so I brought to them a mix of borrowed parts from friends to test things out before buying. Mike was incredibly helpful from the moment we arrived. He walked us through Yakima vs. Thule components, explained the differences and similarities, priced out multiple options, and made sure we understood exactly what would fit our vehicle. He also let me know that they price match if that was a concern for me. He was patient, thorough, and genuinely invested in helping us get the right setup. After realizing Thule was the better direction, I returned for updated estimates -- and again, Mike delivered exceptional service. The day before our trip, I went back to purchase the Thule towers, and JP provided the same top‑tier experience. He showed me how to assemble everything, made sure the locks were installed correctly, and ensured I felt confident using the equipment. I'm truly grateful for the expertise, honesty, and customer care The Rack Spot provided. If you're considering bike racks, storage boxes, or any vehicle rack system, I highly recommend this shop. Their knowledge and service are unmatched.

Long Day but end up coming home with a New Triumph. Xander…read moreand Staff were a joy to work with. Knowledgeable on the Motorcycle Model. They never hesitated to ask a coworker for help if they didn't know the answers.. Went for a Test Ride. Xander was able to meet my OTD offer with trade in.. Cut a Check and gone ..

Ah, yes -- as a Yelp review, I'd tighten it considerably while keeping the details that make the…read moreexperience so unusual and credible. I came in prepared to make multiple purchases and, frankly, left confused by the entire experience. My time is limited. I run a business and manage private investments, so when I shop for vehicles, I generally know what I want, have a budget established, and am prepared to buy. I was looking for three machines: 1. A Can-Am Canyon Redrock -- budgeted around $36,000. 2. Either a 125th Anniversary Indian Chief or a black Chief Bobber -- around $24,000. 3. A Challenger Dark Horse with the PowerPlus 112, preferably blue, that I can eventually set up with a sidecar for my service dog -- around $35,000. I had made sure I had approximately $100,000 available so that if the right machines and numbers were there, I could simply pay cash and get it done. I arrived shortly before closing, and the salesperson was friendly, but surprisingly unfamiliar with the Can-Am Canyon. I actually had to point the Canyon out on a poster because he initially didn't think they carried it. When I asked about the Redrock trim, there was additional confusion because he thought I was asking for something other than a Canyon. I was looking for a Canyon Redrock. They didn't have the motorcycles I wanted, which isn't anyone's fault. We did, however, work numbers on the Canyon. They came back at roughly $38,000. I countered at $35,500. Instead of countering or trying to find a number that worked, I was essentially told to "come back when you're ready to buy." That was the part I couldn't understand. I was ready to buy. In fact, I kept trying to close the deal. It was one of the strangest sales experiences I've had because I felt like I was the salesperson trying to overcome the dealership's objections. I didn't expect them to accept every number I offered. Negotiating is part of buying a vehicle. I expected a counteroffer, a conversation with a manager, or some effort to find common ground -- particularly when I was potentially looking at purchasing three machines. Instead, I left. The salesperson was nice, and I don't have anything personally negative to say about him. But being willing and financially prepared to spend close to $100,000 and leaving because I couldn't get the dealership to actually sell me something was a very strange experience. At this point, I'll most likely bought the Canyon from another dealer over the phone when I was still in their parking lot and will probably get the Indians through another dealer.

Great service! Great people! My bike needed to be serviced…read moreand also needed a tire repair. Brought the bike in at 10:00 and it was ready by 1:00 same day. Worked with Frank. He was patient and got everything done correctly and quickly.

saw a bike of theirs for sale on craigslist. called to discuss it and was told the bike was sold. 2…read moredays later it was still listed on CL. i called and asked if , by chance, the sale had fallen through and they still had it? no, it was sold. I asked why it was still posted on CL if it was sold ( now for several days) and no apology was offered, just "oh, I'll tell so-and-so to take it down" this game has continued for another 10 days! very annoying and sketchy. I assume this is a deceitful ploy to get people to call to be subjected to hi-pressure sales efforts on other bikes. I wont be calling them ever again

purchased my first brand new bike here from Dalton…read more he was patient enough to answer my questions and had my bike PDI same day so I can enjoy it that same afternoon! Jose was also helpful and accommodated me when I walked in.

I came in here to get emissions stickers put on my motorcycle. This can only be done at Husqvarna…read moredealers. There are not that many husky dealers in the bay area so I'm fortunate they are near me in the south bay. I worked with TJ and it was super smooth to get this all done. he took photos of my bike and proceeed to create a ticket with husqvarna USA. exactly one week later I got a phone call to come in. He was kind to put the stickers on my bike in the proper locations. The thing to note here is that this is a service where they don't make money from, but simply to help out motorcyclists. I appreciate their efforts!

Placed several orders over last 3 months for '78 CB750FourK…read more All worked great. Fast shipping. 1 return was easy.

or a 1981 Honda and when it came it was the wrong part they were not helpful in replaceing it with…read morethe right part as I requested. all they cared about was me changing my bnegitive reiew that I gave them. They did refund me my money back however I had to reorder the part over agin and then they stopped accepting my offers for buying the part over again. Now I ask how can this be the rith thing to do when they are the ones that sent me the wonrg part in the first place, it was totaly their mistake. This is not the right way to do business no matter what their size is. I requested that all I wanted was the right part that I rdered and paid for. Now I ask is that so wrong? Plus then they stopped me from making the purchase overagain fo make their mistake right.

So after years & years & years oh did I say years of wanting to get a bike, I finally bit the…read morebullet. In my search, I looked at the (beginner bikes) Honda Rebel, Yamaha Ninja, and Kawasaki's. All GREAT, PRETTY (sue me I'm a girl) bikes. But, I'm 58, and I need a sexy, grown woman bike. Enter Harley Davidson. I started researching best beginners' bikes. The Nightsters came up. They were sooooooooo friggin nice. So, last week, for giggles, I thought "What the hell," let's finance it. Got great financing. Today, I received a text to come in and look around. So I did. I was greeted by Tone (yeah like Tone Loc) & I told him what I wanted. He walked me over to some bikes. Then he walked one outside . But I knew the one that spoke to me, and there it was on the showroom. I was in love. Dennis comes over (and he's GREAT) to discuss the financing. Not bossy or pushy. Ladies, who are not that familiar, you WILL appreciate the mansplaining. Trust me. Well, I will be back next Tuesday to get Giovanni. All in all, if you are thinking of purchasing, please check out this place.

I recently pulled the factory rear turn signals off my 2015 Dyna and installed an aftermarket LED…read moreintegrated license plate holder that works as my turn signals, running light, and brake lights. Long story short, the bike originally had two designated brake lights, and the aftermarket setup has three. After I finished the install, the new light wasn't functioning properly. Turns out the bike needed a BCM flash to recognize and accommodate that third brake light. I called Oakland Harley and they were able to squeeze me in the following day. They actually offered to get me in the same day, but I was tied up. Jaden helped me out through the whole process and everything went smoothly. I was in and out in no time.