Ephraim at the pqrts counter has helped me numerous times and always found the parts I need. Very friendly.

I recently pulled the factory rear turn signals off my 2015 Dyna and installed an aftermarket LED integrated license plate holder that works as my turn signals, running light, and brake lights. Long story short, the bike originally had two designated brake lights, and the aftermarket setup has three. After I finished the install, the new light wasn't functioning properly. Turns out the bike needed a BCM flash to recognize and accommodate that third brake light. I called Oakland Harley and they were able to squeeze me in the following day. They actually offered to get me in the same day, but I was tied up. Jaden helped me out through the whole process and everything went smoothly. I was in and out in no time. read more

This location has fast service, friendly staff, and they're a bit better on the pricing with some maintenance issues being very competitively priced. My husband and I trust this location the most. read more

Oh I had a wonderful experience at Oakland Harley. My husband was shopping for a bike and while I was waiting I went over to the clothes department and was immediately greeted by Lizzy. She was so attentive, kind and helpful. My husband has shopped here before and the customer service was dicey but Lizzy was a gem and super knowledgeable and answered all my questions. I will definitely be back and look forward to seeing Lizzy and the merchandise again. read more

I ran into Auggie while I was browsing the sales floor, and he was incredibly helpful. He took the time to guide me in the right direction and answered all my repair-related questions thoroughly. You can tell he really knows his stuff. I understand he is a technician and not a sales associate, but he definitely knew what he was talking about. He didn't try to sell something that I didn't want or need, he actually made sure I understood my options and found what I needed. Great experience overall! Great visit and even better conversations! My visit Oakland HD made my trip to California worth it itself! Thanks Auggie!!! read more

Big shoutout to the service department at Oakland Harley-Davidson -- especially Ryan, Jayden, Dennis and the tech team. Every time I bring my bike in, they treat it (and me) with real care and attention. Ryan and Jayden are always on top of communication, super knowledgeable, and genuinely want to make sure everything's done right. The techs? Straight-up magicians. My bike always leaves feeling tighter, smoother, and somehow better than when it rolled in. Whether it's routine service or dialing something in just right, they get it done with precision. Reliable, honest, and clearly passionate about what they do -- this crew has earned my trust and my repeat business. Appreciate you all. read more

My 800th Yelp review goes to the Oakland Harley-Davidson branch! They're conveniently located right by the Oakland airport, and they're very easy to spot on the road. I came here to explore my options when shopping for my first motorcycle. I was eyeing an Iron 883, and they were so kind to also let me test-ride the demo Iron 883 bike that they have in front of the store. The staff was all very attentive and kind with me, from the sales people, the parts people, the mechanics, and the gals working the retail clothing store section of the store. While I ultimately did not choose a Harley for my first motorcycle due to the fact that it feels too overwhelming for my current skill level, should I choose to own a Harley in the future, I would definitely want to come back to the Oakland branch! read more

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Danny at Oakland HD is awesome! Super friendly made me feel welcome as a sharp dressed man in my work uniform this dealership is awesome! Hundred percent recommend read more

Oakland Harley-Davidson - Motorcycle Dealers Near Me - Oakland, California

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I live close by OHD, all the parts guys are very helpful, and knowledgeable, Garret especially!, looking forward to doing my 1st oil change service there on my 2013 CVO Road King, $218.00 total, part & labor...a good deal! ;o)---* CHEERS! read more

Oakland Harley-Davidson - 2013 CVO Road King, full Rinehart system... - Motorcycle Dealers Near Me - Oakland, California

Purchased cruise control for my 2018 Breakout and they installed. I was waiting for three hours and received text message. Bike is tested and all is good. I went back to shop to pick it up and then: 1) When I picked up, even though they stated they tested, light was not working and tank was damaged. Store manager apologized however, no loaner, they will do their best could fix by memorial weekend as I was planning for long trip. 2) Yes, they sent me note next day can't fix it by memorial weekend and no loaner. 3) Week after Memorial weekend, receiving text that repair is not done. Memorial Day delayed the shipping of the trim. Just adding cruise control not just ruined Memorial weekend, but two weeks+. Never again dealer shop to install/repair anything. read more

I've had mixed experiences with Oakland HD's servicing of my 2020 HD Road Glide Ltd. On multiple occasions they have provided stellar service with great customer service during take-in, great communication while the bike was on the shop, and on pickup they had done a great job with the repairs and following my directions on how to handle my custom baby. However, on my latest visit I was not as pleased with the service. In an attempt to get to the coolant reservoir sitting behind my lower fairing speakers the tech used a flat head screw driver to try to pry the speaker adapter off and scratched my speaker housing and lower fairing. Then I noticed several speakers not working and when they checked the bike out they determined one of my amps had gone into protection mode. Now, I do not allow my bike to be washed for fear of damaging my audio system, and this was made clear to the tech, but when I questioned the tech he informed me that they had washed the bike including spraying it down with a hose. However, as you might expect they insisted the barely wet the bike and they refused to accept that this was unlikely a coincidence and mostl likely they wet the amp and caused a short. The long and short of it is, I have my baby back with new scratches, a $1000 amp that I now have to replace, and I now have to find a new service center I can trust. By the way, I was told by the manager that they've had a lot of turnover of techs...that was his excuse for them not knowing how to remove speaker grills to access the screws to remove the speaker pod to access the coolant reservoir. read more

Best experience I ever had. Great service and attention to the details of what I was looking for. Danny was awesome during the entire process, answering all my questions promptly. If you are looking for an honest shop with great people, than this is the place to shop. they even took care of me after the sale and addressed my concerns after getting the bike home. read more

Oakland Harley-Davidson - Motorcycle Dealers Near Me - Oakland, California

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Worse experience in my life!!! DON'T COME to this shop if you don't want to get your motorcycle ruined. Manager RYAN is the worse manager I ever met. Tell me how is it possible for a manager to scream at a customer and even hit the table because of how defensive and mad he is while the customer is calmly trying to explain to him an issue he had with the motorcycle and the service they gave the motorcycle which was bad. read more

I want to the thank Kenneth, Seth and Gina for being super cool. I'm happy to have purchased my first bike at OAKLAND HARLEY DAVIDSON. Kenneth was really helpful and dealt with all my paperwork. He took me on a tour and showed me around the entire dealership. He made this first time experience feel like I was a kid again at Disneyland (no kidding). I hope to see y'all in less than a year for my new Road Glide! Thank you! read more

Oakland Harley-Davidson - Motorcycle Dealers Near Me - Oakland, California

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My fiance and I came to buy a battery for a bike, I pushed him to look at bikes to maybe get a new one. A young man named Tank and Garen helped us right away with the BEST customer service, they went above and beyond for us, made us also feel comfortable and made sure everything was clear for us. One of our best experiences we've ever had buying anything at a dealership. Also made us feel welcomed to come back or call them if we have any questions and concerns. Loved it here. read more

My partner and I LOVE coming to this Harley store! Every time we've been here, we received the best customer service! Today we came to shop for a couple presents. One of the ladies (I think her name was Lisel) greeted us and was so welcoming. After a while she even checked in with us to make sure we were doing okay. When checking out, she went out of her way and basically packaged my presents in their own little gift bags (with tissues and even a ribbon!). She even went as far as whiting out the prices on the tags for me. There was also another lady (I didn't catch her name sorry!) who was so friendly and was chatting with us during our check out. All the employees here are so kind and helpful! We've been here couple times and always had a great experience! read more

Oakland Harley-Davidson - Motorcycle Dealers Near Me - Oakland, California

Ruben in the parts department is always very helpful. He is very responsive and makes it easy to order parts, Thank you!

Needed some new tires so I bought my wheels in and Ryan talked to me about different tires for different riding conditions, gave me a little advice on keeping up on tire pressure and other little stuff like that. I know where I'm going the next time I need something for my bike.. I also experienced the same great service inside the parts department!! Good job Oakland HD. read more

Great customer service and great care,this place is very useful and inspiring for motorcyclists individual Jason was helpful and the motor clothes lady's was great I will definitely come back when I'm ready for the dyna. read more

Bought my new Harley bike love it so happy with it The overall paperwork was not bad had all documentation I was prepared to leave with a bike Hard work pays off Thank you Garen Kissoyan for communicating with me about the sale and staying longer then usual to complete my purchase Thank you read more

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My husband loves Harley-Davidson motorcycle and was checking them out with my father in law and my younger daughter and I went to clothing section saw cute baby cloth and saw some cute boots Also my daughter like the toys motorcycles So she grab one to come show to daddy Then we had to used the bathroom when we get out of the bathroom this lady name jill comes and literally ask where is the motorcycle that she had do you still have it I said mm yes I had told my husband to hold it while we go to bathroom felt so descrimated the way she just came to ask for that like if we wore not gonna pay a motorcycle toy when we were to buy a $10,000 motorcycle are you serious what kind of customers service is this ??? horrible experience I think any mom or dad will feel like this I really got so mad and told my husband let's go because it was horrible how this woman made me and my daughter feel Only because am Latina and was not wearing formal clothing I have been to hire class places, especially when we just took out our brand new truck from the dealership and we have that one 0 miles and we had a wonderful experience. This has completely took me by surprise to get treated like this. read more

Sales service here SUCKS! I guess you have to LOOK like you have money to spend, in order to get offered any help!! UPDATE: Mike immediately replied to my review and asked me to call him. When I did, he was very courteous over the phone and apologetic for my experience in his location today. He assured me that this behavior was NOT the norm for Oakland Harley and said that this issue would be addressed, so that it will not happen to any other customers. After speaking with Mike, I believed him to be sincere, and I trust that he will make the necessary improvements. Because of this, I WILL be returning in the future! Thanks Mike! PS: I must say, I was very impressed with how well your restrooms were kept up!! Very clean and neat. read more

If you're like me and have a distrust for dealerships and often expect the worst from people (and maybe even get yourself stuck in doom loops reading dealership horror stories) then please take my word for it and don't worry about this place. When they sell you a bike and have you ring the bell and welcome you to the family and all of that, there is an authenticity to it. Even when I was waiting I've seen people come and go to get parts or whatever, you can tell that they really do value and respect their customers. read more

This place is all about trying to get you for anything they can, took my motorcycle over there for a check up and found that apparently my 2012 motorcycle need more than 1000$ worth of work, me being naive i thought that Harley Davidson dealer wouldn't try to get me for stuff i don't actually need so i gave them the OK to do the necessary repairs. later a found that not only none of the work that was done was actually necessary as a matter of fact i found NEW DAMAGES on my bike that DIDNT EXIST BEFORE even the battery that was sold to me wasn't holding a charge after only a few months (they refuse to replace it even though its been only a few month) i hate to leave negative review but this business is ABSOLUTE RIP-OFF i would take my bike to the San Jose location next time as they were night and day difference read more

Oakland Harley-Davidson - oil leak started shortly after getting the motorcycle back - Motorcycle Dealers Near Me - Oakland, California

Let me start off by saying, and I can probably speak on behalf of most, how much anxiety I get from going to the stealership. I can turn a wrench and while HDs arnt too far off, I come from a sportbike background and all the tech and bells and whistles on these newer gens can be a little intimidating. On 1/29/24 I had an appt sched for a recall on my 22 RG, my service advisor was Allan, who greeted and acknowledged me promptly, among pretty much every team member I encountered. But I still maintained my guard ready to deliver my one liner that I rehearsed the night before "No thank you, just looking." Anyway, Allan was very informative on the process for my recall. Upon inspection prior to service, he notified me that my control housing was loose, my front brake light wasnt working. Coincidentally it was related to the recall. Well, he wrote me up for a 1hr labor diagnostic which I wasnt exactly prepared for, nor did I recite for. To be honest I was a bit skeptical but being that if there was no fault in the controls and it was indeed just the recall he asserted that the labor would be reduced/waived based on time spent. The bike rolled into the shop while we were finalizing preservice paperwork. During this time the mechanic Dave/David was able to diagnosis the issue. The previous owner had bars installed, the work was a little questionable. But Dave was able to sort it out quickly. Allan advised me and walked me to my bike where I met Dave, the cable was spliced from poor install, he seemed like a seasoned mechanic and was confident in his ability to timely yet precisely fix the issue. I strolled through the showroom floor, briskly walking through the parts and merchandise trying not to add to my tab. I decided to treat Allan and Dave to a sale since they were so nice. So i purchased some grips and got them installed. All the team members greeted me and were kind but not intrusive. Danny who I believe was in sales approached me and we had a cool chat. Yeah maybe he was trying to sell me a new HD but i had a little more discipline, or just no money. He shared his thoughts on the new 2024 line up and it just felt like a "bro" chat, more informative than sales pitch. Well 2hrs later, i think i did pretty well, still had a couple bucks in my pocket and my bike was ready to go. I did my once over and rode off into the pothole riddled streets. When i got home, i was going to attend to the clutch cable that was routed in such a manner that it wouldnt allow me to turn the switch to lock the forks. Shout out to Dave for being thorough and rerouting it, what a pleasant surprise. This gave me about 45mins before sunset to enjoy my new grips that Dave also did a great job on. Overall great experience, probably one of the best things the city of Oakland has, aside from taco trucks. Once again, thanks Dave, Allan, Danny, and the rest of the HD team and HD OAK. We often leave reviews based off our negative experiences, however, establishments like this are well deserving of positive reviews. Thank you! read more

We were on our way to pick up family from the Oakland airport and the flight was delayed so we had an extra hour before they landed so we stopped in while we waited. As soon as we entered we were greeted by most of the staff. They were all super friendly. Justin especially stood out to us. We had our 4 year old with us and he took the time to talk to him and make him feel special. We frequent Harley stores often and this one was one of the friendliest, they have all been great but the employees here were fantastic. We bought a few things then went to the airport. In the way home we stopped back in as our our of state family is also big into Harley. As soon as we walked in we were greeted again but Justin welcomed our son by his name. The fact that he remembered his name and then made sure to greet him by it was a great feeling for a 4 year old. So not only is the selection of motorcycles and retail items great the staff is even better. We will definitely be coming back to Oakland Harley again. read more

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My first Harley purchase, Went in just to look around, Never rode a 850lb bike before. Took out a 2021 Street Glide Special and rode it around the area and was super pleased with the power of the 114cu in motor and the comfort of the seating position. The 850lbs melted away and did not feel the weight once riding. The price was the price, no negotiation, no deals, I guessing Harleys sell themselves and the inventory was not abundant. I am glad I purchased my first Harley. Went back for some parts, surprised how high genuine Harley parts are, but still got some mirrors, grips and flush gas cap, bluetooth helmet and a trickle charger. The first 1000mi service was done here also , expensive but seamless and pleasant. Dropped off the bike in the morning and got a call around 1pm , service done. I'm sure I will go back to get more stuff in the future. read more

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I just came from Dudley Perkins Harley Davidson in San Francisco where no one in the building said hi or even acknowledged me for even a moment, not a smile or a head nod at all. I come into Harley Davidson Of Oakland and Am I mediately acknowledge with a good morning and a smile within minutes. I'm walking around checking out bikes checking out prices and I am approached by a very sweet very friendly woman who filled me with lots of information and who took time to talk to me about various promotions and specials. Not once did I get a high-pressure sales pitch just acknowledgment that someone who may be spending about 30,000 or more would expect to receive. Wasn't ready to buy anything today, just kicking tires but I know where I'm coming back to when I am ready to buy. read more

Oakland Harley-Davidson - Front lot - Motorcycle Dealers Near Me - Oakland, California

Ring that bell for Service!! Oakland Harley-Davidson continues to make me glad I do business with a quality motorcycle dealership. Their overall approach to customer service and support is to continue to support their products AFTER you ring the bell. Today, I stopped by and purchased some accessories. I discovered that I had a problem with my battery, after discussing the possibilities with parts and sales, it was determined the dealership​ was in error​ and I was offered​ a gift card for the purchase price. No guilt trip, no hassle, just a straight up settlement of the problem. I used the card to get a new battery. Easy as that. As a female rider, I am picky about my bike's parts. The beauty of the dealership parts​ counter personnel​ and the sales department is that they stood behind their product. Now I can ride my bike this summer, more confident in my ability to get home. I have been​ slowly working through the setup of my bike for the summer. The team works together​ to solve your issues, as long as you are also straight up with them. Oakland Harley-Davidson is the kind of dealership I feel like I can trust. They saved me a future mechanical that could have stranded me out on the road. Now is the perfect time to get in there and get everything for the summer riding season. I learned they are fully​ stocked for Summer!! Oakland Harley-Davidson stands behind their products. read more

Oakland Harley-Davidson - That moment when you ring that bell, and the bike is yours. - Motorcycle Dealers Near Me - Oakland, California

Thank you Oakland Harley Davidson, the service department did an exceptional job. The modifications they made to my bike exceeded my expectations. I also appreciate management reaching out to me on this platform to ensure I was on my bike enjoying this beautiful weather. read more

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I tried to express my appreciation on the Google Review, but it kept referring to my Ex husband's account‍. So, here it goes: I have always been a lover of motorcycles since my uncle took me for rides in the Oakland Hills as a young child. When I went to nursing school, my little 250 Nighthawk saved me from parking headaches. Long story short, I recently divorced my husband after 28 years of marriage, changed careers from 30 years as a Registered Nurse , moved to the East Bay...all in the same year as Covid. I felt alone and isolated. When my roommate was interested in purchasing a Harley (2021 Fat Boy), I was excited and accompanied him to the dealerships. I found my girl just waiting for me. A HD 750 beauty that I had no previous intention on purchasing. I love that I now feel I belong to a Family, connected to a group who share my love for travel and experience, and have the support I so needed throughout my personal transition. Thank you so much, from the bottom of my heart to everyone who helped facilitate me coming back to myself!!! Thank you Carina, Seth, Jess and Marvell! Steph Pucci read more

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What a great friendly shop! I stopped in Faultline Harley-Davidson yesterday to look around and dream about my future motorcycle and was helped by a younger guy named Daryn. He was so nice and knowledgable, I had fun while he showed me the bikes that I was interested in and the new 883 I'd heard about. He suggested some custom works I could do to make each bike I tried on fit me better (I'm a short rider). Also, he told me about these awesome sounding Garage Parties that are for women riders! I'm going to check out the one coming in August. :) I'm in LOVE with the Night Rod and one of the blacked out Sportsters... I'll post pics of them. The store also has great clothing, gear and accessories as well as an interesting display of bikes in the back... which I guess belong to the owner. I especially like the retro bikes... I'll definitely be back. Maybe when I'm ready for my 3rd bike, Daryn will still be there. I'm only on my 1st now, a 650cc and since my 2nd should probably not be over 1000cc, my Harley will have to wait. I have to only give 4 stars cause Harley doesn't offer anything for the beginning rider. :( See ya there! read more

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Had a great experience with Robert and Dennis down at Oakland Harley-Davidson from purchasing a 2022 Street Glide ST. Parts department assisted me in getting the new ride fitted out. I appreciated the pricing transparency and respect shown through the purchase process. If you are looking for an HD shop, this is the one to go to. read more

Oakland Harley-Davidson - Motorcycle Dealers Near Me - Oakland, California

This place certainly deserves an updated review. The people here are really helpful and are extremely nice. My S/O and I rented out an Electra Glide Unlimited and the process was easy peasy. We walked in and was helped by Raul, who thoroughly went through the process. Not sure if it we were just anxious to get out on the bike, but he really went through full detail into explaining what additional coverage we added. My S/O took off in the bike in less than an hour (more likely 45 minutes.) It was my first time riding on a Harley, and even so, a real comfortable one. It was nice to have a back rest for once. It felt like sitting on a "mobile lazy boy" lol. While we only rented the bike for one day, we certainly had a blast. Upon returning, I showed up before my S/O did and asked the staff if he showed up yet. The lady the helped me was really sweet and offered water and to hang out while I waited. Although I passed up on that offer, I couldn't help but think that literally... people in there are just super nice! Thanks guys for being a part of my first Harley ride experience! read more

Oakland Harley-Davidson - Rented out the Electra Glide Unlimited for a day! It was a smooth and easy process renting one out with them! - Motorcycle Dealers Near Me - Oakland, California

My son & his wife bought me my very first HD for Father's Day & we ran into Terrence T-Bills Billups. He was such a great associate, very knowledgeable about the whole line of HD so he made it really easy to choose the right bike for me. W/ his sales manager Dennis assisting as well made the whole process super easy & painless. They did us great & offered such great service that we are going back next week to pick up my son's bike as well. Well recommend & pls make sure to ask for Terrence Billups to get a great deal & great customer service. read more

This is a late review but since I'm stuck home quarantined I thought I'd do this review from my time at this dealership a year ago. A gent by the name of Gabe R. helped me with the kickstand on my bike. Even coming outside and getting on his knees to check my kickstand on my 1999 Sportster. He could have easily oversold or lied to make a unnecessary sale. Instead he told me the bare items needed for my situation...sold me those and got my on my merry way. I've gone back to Oakland HD a few times since this and think they are a fantastic HD dealer/merchant. I would highly recommend them. read more

Great store to get everything you need for your ride. Nice appearl, great bikes. Great customer service! Planning shopping there again. read more

From my husband Joe - After originally purchasing a Saddlemen LS Roadsofa seat, I felt like it was not an ideal fit for me (a little too high for my short legs haha). So I went back in & had the pleasure of Ruben providing me with excellent service. He offered me options such as testing out another seat on a similar bike as mine or taking home a seat to try it out on my bike. His communication was very thoughtful instead of just trying to sell me something. I walked away real happy with my new purchase of the Saddlemen SDC seat. My bike is happy too! I also want to add that Justin has been helpful since day one with customizing my bike. If you have any Harley needs, please drop them a visit. read more

Just pick up my bike from the service department. I have to give my sincere thanks to Grey, Ruben, Jayden and their crew. First of all, the quality of their work and the professionalism is outstanding. Secondly, it's really awesome that they are not afraid of customizing bikes, where many factory dealers are afraid to change "factory settings" on their bikes. They are straight up and super professional about everything. I've had several lengthy phone/in person conversation with them when I was on the fence about parts options and they described how "riding experience" is what really matters and not to choose based on cost or how cool I might look and those things. Statement like that can only come from true motorcycle riders. Some may say that dealers are NOT the cheap option but, to be honest, I don't know if it makes sense to let "cheap" shop work on your two wheels. When it comes to your motorcycle, You want the best and the brightest working on it. No one else. Highly recommended! read more

Oakland Harley-Davidson - She is fresh with full maintenance- New tires, new set up for handle bars. - Motorcycle Dealers Near Me - Oakland, California

Superior customer service and skilled service department. Ive bought several motorcycles from Oakland Harley and have exclusively used Oakland Harley to service all my motorcycles. Sales department are great, as well with service department. Very trustworthy, knowledgeable, and fair. Labor rates are a little high, but you get quality for what you pay for. Well worth it. read more