Long Day but end up coming home with a New Triumph. Xander and Staff were a joy to work with. Knowledgeable on the Motorcycle Model. They never hesitated to ask a coworker for help if they didn't know the answers.. Went for a Test Ride. Xander was able to meet my OTD offer with trade in.. Cut a Check and gone .. read more

Greetings to all, this was my first time to this dealership, let's see how it went: Parking is very plentiful with an ok amount of disabled spaces as well. Inside the dealership was an modestly lit atmosphere which worked well for what they were trying to achieve;sell more motorcycles.( Selection's are plentiful) The sales staff were very friendly , helpful and knowledgeable, Ray was very helpful in trying to get me a good deal on some used bikes; hats off to him. I couldn't get a deal completed this time, but the future is very bright and this dealership shines brightly. Thanks Ray - Martin and the sales manager. read more

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Avoid this shop if you value your time, your money, and your safety. Would rate Zero stars is possible. I brought my motorcycle in to have three oil leaks repaired: the oil pan, the shift linkage O-ring, and a leak near the front sprocket. They kept my motorcycle for about a month, and when I picked it up on April 16, the exact leaks were still there. Instead of fixing the problem I paid them to fix, they claimed the leaks were caused by an overly tight chain. All they had apparently done was clean and properly tension the chain. I returned the very next day, April 17, and showed them the motorcycle was still leaking. They kept it again and didn't return it until July 8--nearly three months later. During those three months, their communication was nonexistent. I was never proactively updated. Every update came because I had to call or stop by myself. For a shop to hold a customer's motorcycle for months without keeping them informed is completely unacceptable. To make matters worse, I authorized approximately $560 in repairs. When I finally went to pick up my motorcycle, they attempted to charge me $1,062.33--almost double what I had approved--without ever calling to ask for authorization before performing additional work. That's not how professional businesses operate. The condition they returned my motorcycle in was equally unacceptable. The seat wasn't even bolted down. The bike was covered in grease and oil stains, making it obvious that little care was taken before returning it to me. The final straw came the very next morning on my commute to work. My rear tire suddenly slipped, and I discovered coolant pouring from the left side of the motorcycle. Experiencing a fluid leak immediately after getting a motorcycle back from a repair shop is deeply concerning because it creates a serious safety risk. After months of delays, poor communication, an attempt to bill me for unauthorized work, careless reassembly, and receiving my motorcycle back with a dangerous coolant leak, I have absolutely no confidence in this shop's workmanship or professionalism. This has been one of the worst customer service experiences I've ever had, and I cannot recommend this business to anyone. read more

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It's taken me over a year to write this, I was just too angry to express myself rationally. Sales dept is really great, notice the reviews largely mention Greg, but he no longer works there, so heads-up. The Service Dept, words defy how bad it was. Service Writers mansplaining and feeling free to speak with condescension. (nope, I don't know shit about fixing a bike, but I am not stupid) Repeated visits to address wheel wobble/VSS fault issue on my Can-Am, each time I was assured it was fixed but no explanation of what was fixed nor showing me the parts that were replaced. I took it to Modesto Powersports, who have been lovely. Eventually a recall was issued, so definitely a mfg problem, but the assurances that it was fixed had me on a vehicle that was unsafe to ride. (see the NHTSA complaints) Foolishly bought a service and extended warranty package. D'oh! I couldn't use that anywhere else, just Spirit. Martin is a charming, intelligent man who deftly tries to smooth things over yet fails to address the bigger issue - a really bad service dept. Staff turn-over alone should raise eyebrows. Recently cautioned a coworker against going there "eh, it's something simple" she said - ultimately was so enraged at the treatment she received she made a point to go back in just to speak to Martin. So, before going to Spirit Service Dept, ask around, it's reputation speaks for itself. read more

Brody at Spirit Motorcycles hooked me up with an awesome motorcycle. It's a hard model to find & he made the whole process quick & easy. This is the most modern bike I've owned, so his knowledge of all the new features was very helpful. read more

Spirit Motorcycles - Triumph Speed Twin 1200 RS Cafe Racer Edition. - Motorcycle Dealers Near Me - San Jose, California

Pricey but very helpful service department! They accommodated me for a last-minute oil change in the middle of a cross-state trip on an Indian Pursuit. $350+ for an oil change and couple of checks. It's steep but they did everything I needed without an appointment. Helpful, efficient staff. Very good communication and planning. read more

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Great experience overall from start to finish. The entire team, from sales to the parts department was knowledgeable, professional, and easy to work with. Greg made the process smooth and straightforward, and Michael in the parts department were so helpful and on point. Everyone was friendly, efficient, and clearly knew what they were doing. Definitely a 5-star experience. Highly recommend. read more

Spirit Motorcycles - 2025 Indian sport scout - Motorcycle Dealers Near Me - San Jose, California

Racist and horrible service/staff! I don't use the racist word lightly but fits here perfectly. They had a demo day Saturday and looked like only one person managing. Didn't look like any sequence to helping waiting customers wanting to test drive and I saw folks before and after me being served. When I tried to ask a question, it was like I was annoying him. It's ironic that in the 'Indian motorcycle' store I'd get such experience being an Indian myself :). Still one of my favorite brands but will never visiting this place again. read more

Great experience. I knew what I wanted and Spirit facilitated smoothly. I had first and last touch with Greg. From deposit and wait, to first bike off the truck, come get it! :) Best part! Greg was very knowledgable and helpful through the whole process. At pickup I was introduced to the service and parts leaders, individuals I'll be working with in the future. The whole staff carried the "service" attitude. Before riding off, I received a full run down, future service expectations and bike specs and I had a forum to ask all my questions. Greg was there to run me through it all. I'll be pushing this bike and certainly look forward working with Spirit over time. read more

Spirit Motorcycles - Trident 800, FUN!!! - Motorcycle Dealers Near Me - San Jose, California

Met with Greg and have gave me a detailed rundown and review of the whole dealership. Which side is what and made me feel welcomed. Told him how I was debating between a Yamaha R7, Aprillia RS660, and Triumph Daytona 660. Greg went well into detail about the Aprillia and Daytona. The strengths and weaknesses of each. To wrap this up as I do not like writing too much, Greg did a great job with communication and explanation; worked with me even when I was lowkey clueless and Now I own a Beautiful White Daytona 660. And To meet my quota as promised to sir Greg himself Greg. :) read more

Spirit Motorcycles - Triumph Daytona 660 - Motorcycle Dealers Near Me - San Jose, California

Didn't buy a bike but they were very friendly and let us look around at all the bikes

I must say the customer service from my first contact with Jennifer to Xander my sales guy was amazing. Communication was spot on and quick. The day of picking up my bike was simply flawless. I was greeted by Xander and immediately helped. He went through all the info with me and let me check the bike out and then ran me through the process. I then spoke to Felix the parts guy and Nancy the service lady and both were super informative and helpful. Then the finance guy Mike took care of me and found me the best rates possible and informed me of every minute detail of the contract. Very fun to speak to and work with. Overall, my experience at Spirit Motorcycles was simply amazing. I would 100% recommend this dealership to anyone looking for a bike. read more

Spirit Motorcycles - 2019 GSXR750 - Motorcycle Dealers Near Me - San Jose, California

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I took my bike back to this shop for routine maintenance, expecting it to be returned in better condition. Unfortunately, the opposite happened. After I got it back, I noticed it had more problems than before I brought it in. Instead of fixing the issues, it seems like new ones were created, leaving me frustrated and disappointed. When you trust a shop with your bike, you expect quality work and attention to detail. That wasn't my experience. I ended up with additional issues that now need to be addressed, costing me more time and potentially more money. Based on my experience, I can't recommend this shop and hope they improve their workmanship and quality control so other customers don't go through the same situation. read more

I bought a new Triumph Street Triple RS from Spirit Motorcycles in 2018. Unfortunately, my experience with their service department has been very disappointing. At 7k miles the radiator started leaking and had to be replaced. At 15k miles it leaked again and I had to pay $874 for another radiator. About a year later the bike began losing coolant and overheating again. I left the bike with them for nearly two months in 2025. They replaced the cooling fan and told me the problem was fixed. The technician only test-rode it 5 miles. Within 360 miles, the coolant level dropped again. The next update I received was that the head gasket might need replacement for over $7,000. What's frustrating is not just the cost -- motorcycles require maintenance -- but the lack of a clear root-cause diagnosis after multiple visits and thousands spent. When I raised these concerns with management, the response was dismissive. Based on my experience, I cannot recommend their service department. read more

I've always had excellent experiences with these guys. I've bought two motorcycles from them now, and the service and attention has always been top notch. Everyone, from the sales to service and parts, has always been super friendly and helpful. Their service department can get pretty busy, so it can be hard to get them on the phone, but they're usually pretty good about getting back to you with any question or concern you have. Gotta give props to Brody during my last visit. Super friendly and very attentive. Managed to turn a random question into a sale by taking the extra time to look into a specific bike I was curious about, and helping me secure it as soon as we knew it was going to be available in the future. It's very unlikely I would have bought anything at all, if he hadn't taken the extra time to do that. Good looking out man, super happy with the new bike. read more

If you have another dealership that you can go please do not go on this location specifically the service departmentI I got a terrible experience today on service department. they scheduled me at 2pm and I went there before my schedule time. two people on the front desk talk to me the first came to his mouth I already told him that its not gonna fit. cause I was modif my tire from stocks to 180 wide and I already check on different dealership and also I check on a forum. Anyways it seem they don't wanna accept my service bit i insisted and still told them to try it. I've waited dor more than 2 hours just to replace my rear tire I follow every now and then and said will be shortly. ( shortly it end up 2 hours without doing anything) and I decided to walk away and called their store to talk to manager guess what the manager is trying to depend them on their mistake and told me that according to service department they told me that it wil be finish later in the evening or tomorrow which they did not clarify that to me instead they let me wait and it will attend my bike shortly what a poor service not professional you should train your people how to threat your customers nicely or communicate. This is very very bad experience and another thing the bike that got it was bought to them. Sorry never doing business here anymore it's sucks sorry for my word and my comment is to long. train your people the correct dealing with your customers read more

Spirit Motorcycles - Waisted my time nothing happen - Motorcycle Dealers Near Me - San Jose, California

Brody and Greg were amazing! Not only did I leave with my dream bike, I left with a positive experience that I will share with all of my friends. Thank you! read more

Spirit Motorcycles - Motorcycle Dealers Near Me - San Jose, California

Two large showrooms with a large selection of new motorcycles available, plus a good variety of used bikes. The staff was friendly, knowledgeable, and very helpful in answering my questions and walking me the purchase process. A big shoutout to Zander in particular for the time and effort he put into getting me back on two wheels. If you're looking for a new motorcycle in the South Bay, you owe it to yourself to stop by. read more

Stopped by Spirit Motorcycles in San Jose with my son Micah--first time looking at bikes in a long time. Greg was super f*in dope helpful--no pressure, just chill vibes, good info, and straight up made the experience fun. You can tell when someone genuinely loves what they do, and that energy was real. Definitely coming back after vacation to buy from Greg. Appreciate the way he showed up. Respect. Side note: In age where customer service is at an all time low, Greg stands out because he's honest and real. - Shomar E read more

They have terrible customer service. I took my motorcycle there for a general inspection, and they scratched it. They refused to take responsibility. I would never go back to this place. There are much better options. read more

I purchased a 2023 Aprilia RSV4 1100 motorcycle last year, while I did run into a few unexpected issues early on, I want to commend both Aprilia and Spirit Motorcycles San Jose for how everything was handled. Aprilia honored the warranty without hesitation, and Spirit Motorcycles made the entire process as smooth as possible. From the moment I called in, their service department was professional, responsive, and genuinely helpful. They were quick to schedule the necessary work and kept me updated throughout. Spirit please let me know when the new 2025 Aprilia RSV4 is in. I'd definitely buy another bike from you guys. read more

Spirit Motorcycles - Motorcycle Dealers Near Me - San Jose, California

Glad to have worked with Greg and Dave on my Scout Bobber purchase as well as my Hypermotard trade in. After the terms were agreed, on the day of purchase, I met with KC from the parts department who showed me all of the add-on parts, helmets, and the deals they had on Cardos. And then Mike from service ran down all of the recommended services and answered additional questions I had. Then lastly I talked with Mike from finance to get the paperwork and payment taken care of. Overall it was a pleasant experience working and talking with the team. I am happy with the deal I got with the Spirit team. If you're thinking about buying a bike, don't hesitate to check this establishment out. read more

Xander got me a very fair deal and Mike gives very solid and honest advice. Can't ask for more than that. After we closed the deal, Xander showed up an hour early to open the store the next day to help me get my bike. Thanks bro! read more

Just a heads up: Martin is lying on all of his responses to people. This is what he does. And, PLEASE, learn from my mistake and don't trust this guy--or any of them, really. They are all great at talking you into something, and then hanging you out to dry. They don't care about you; they just want your money, and that's it. Do yourself a favor and go elsewhere, or at least be very careful when working with them and get everything above board. Okay, here's my review: This is a seedy place under the surface. Very smooth talkers, and will do anything to get you in the door. But then will also do anything to NOT honor their word. I bought a brand new bike 1 month ago. That bike is now not even starting. I've contacted Spirit, and Martin the president on multiple occasions pleading for help because this is my only form of transportation. Do I get any help? Of course not. Once they've squeezed you for what you are worth, then you don't matter. On to the next sucker. Also, please don't be like me and take their word for the FINAL SALE price. Martin hid the final price from me in a spectacularly deceitful way, that resulted in me paying $5k over the budged he and I agreed to. It's funny though; he got $5k extra out of me, but won't pay for my bike to get fixed. What is that, $100? Maybe? Also, maybe "funny" isn't the right word. read more

Spirit Motorcycles - Broken down bike. No help from Martin, or anyone at Spirit Motorcycles. Probably the worst dealer you could imagine. - Motorcycle Dealers Near Me - San Jose, California

I called into Spirit motorcycle today to see about getting some parts for my boyfriend's motorcycle. I spoke to Andrew. He was extremely helpful and pleasant, especially for me. Who doesn't know a whole lot about motorcycles I would definitely go to Spirit motorcycle based on my experience with him. read more

Best experience ever, purchased a Triumph Bobber Brody and David made my purchase an ease start to finish. I was purchasing remotely, they helped me get financed, were flexible price, and delivery, fresh set of amazing tires, they accommodated all my needs, and kept me updated on every step. Got my bike before Christmas Day. Straight forward, honest, no games, I will do business in the future with Spirit read more

Spirit Motorcycles - Triumph bobber - Motorcycle Dealers Near Me - San Jose, California

Worst dealership I have ever dealt with. Was trying to decide on a model to buy. Owner David said I was wasting his time, make a decision or move on. Sales manager David a total BUFFOON. Does not return phone calls or emails as promised. He isn't fit to be a greeter at Walmart. Central Valley buyers go to Fresno or Elk Grove, these clowns in San Jose are inept. Or did what I did, Buy a Harley-Davidson. David, I read your pitiful reply to my original post. Be a man and own it, your dealership customer service sucks! read more

Jose Lorenzo was very helpful when it came time to get me the best deal I could get at Spirit Motorcycle on 460 Meridian ave. Michael Davis was the Sales and Finance professional who even called me after hours to tell me that I had even a better deal because of my credit score . I hope to buy another motorcycle in the future and be takin care from these two Gentlemen. read more

The guys really improved the operation of their service, a compete turnaround from what it was a couple of years ago. Now it's easy to get an appointment within 2-3 days, they get approvals for warranty work from Indian/Polaris very fast, do the job quickly, communicate the progress and even check next day after you take the bike home from service - whether everything is fine. Kudos to Michael (the service manager), Maggie and Martin - good job guys! P.S. Their sales team has always been good (George, Jacob - thanks), and now the service level improvement was a pleasant surprise read more

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Nancy and Josh in service are top knortch. Nancy took care of me from the time I arrived till the can am was finished. Josh the service manager was also top notch and on it. I have purchased from here before and had bikes and can am service and they are the absolute BEST!!!!! read more

Definitely an awesome place to buy accessories. They are very helpful and cool. Damien helped me with accessories. Awesome guy!!!

Review for Spirit Motorcycles San Jose - Poor Communication and Ongoing Frustrations I bought an Indian Scout Bobber Sixty from Spirit Motorcycles San Jose on June 7. While the delivery was delayed -- something I can understand may not have been entirely in their control -- everything after that has been an incredibly frustrating experience. First, they messed up the order for my pillion backrest by only ordering the pad, but not the actual backrest. That's just plain stupid -- how is a pillion supposed to ride with just a pad and nothing to attach it to? It's a basic oversight that shows a lack of attention to detail. They also told me the reduced reach handlebar couldn't be installed because the clutch cable wasn't available -- and won't be until September. Sure, I can live without that for a while. But what's worse is that when it came to the RideCommand system, they again failed to order all the necessary parts. Without those parts, the system can't even be installed -- and now the bike is practically useless for me. I rely on maps and RideCommand for navigation, so without it, I literally can't use the bike the way I intended. And all this while, I'm still paying insurance on a bike that I can't comfortably or confidently ride. I dropped the bike off on July 21 to get some parts installed. They promised it would be done the same day, but by the end of the day I still hadn't received any update. I had to call them myself, only to be told that the technician couldn't do it that day. I followed up the next day, and they once again promised it would be done and they would call me back -- but once again, no one called. I had to call at 4:30 PM, right before their final pickup window, and still got no real update. Just silence and confusion. Honestly, I don't think this review will make much of a difference (which I'm risking writing it here as they still got my bike with them) -- because Spirit Motorcycles pretty much acts like a monopoly in the South Bay when it comes to brands like Triumph, Royal Enfield, and Benelli. If you're buying one of these bikes, chances are this is the dealership you'll end up with. So no, this probably won't dissuade anyone from buying here -- but do yourself a favor and seriously baseline your expectations. Expect delays, miscommunication, missing parts, and zero proactive follow-up. That way, you might be a little less disappointed than I was! read more

Epic dealership. Clean, well-staffed. We came for a service, Wyatt helped us out and sent us over to the Breakfast club which was a great recommendation. I had the crab cake Benny. Service was timely and the guy was really thorough. Thanks guys read more

Spirit Motorcycles - Some Triumphs - Motorcycle Dealers Near Me - San Jose, California

Went in today for my Speed Twin 1200RS first service. Waited there for the service to be completed. The team there was amazing both in the service side of things and in the waiting area. We were served coffee while we waited, and at the service section "Wyatt" was super helpful go over what was done, scheduling recall parts. Highly recommend Spirit Motorcycles. Much better customer service/support vs some of other Motorcycle dealers ( Motor Cafe and SJ BMW- both were subpar) in the bay. read more

I heard from Dave after this. He asked what he could do to make it right, and I suggested making the deal I was looking for earlier directly with him could do it. To his credit he offered a fair deal up front, and he was decent and reasonable in his communications, but I ended up getting the bike from another dealer. read more

Always a decent experience here. Nice collection of motorcycles for sale both know and used, knowledgeable staff in sales and service department. I've purchased two motorcycles through them at T 100 and a T1 20 and both times the experience has been five star. read more

Hats off to Spirit Cycles Mike Avila is an exceptional contact and if you need anything, he's the Go To I met Mike through the GM / Martin, and when I spoke with him of my concerns with my 2015 Victory Vision Tour, Mike didn't hesitate with the minimal concerns I had. I'm sure he's just as effective with the others bikes they service under this particular Umbrella. Sincerely Robert Thanks again Sprit Cycles read more

Nate, Dylan, Nancy, and the rest of the people who helped me choose and service my first bike were incredibly sweet. They all have likeable personalities and have been helping me with all my difficulties. Been having a blast since then. I very much recommend if you're looking for sales or service from people who actually feel like people trying to help. read more

Spirit Motorcycles - RS457 - Motorcycle Dealers Near Me - San Jose, California

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I purchased my dream bike this weekend here at Spirit Motorcycle. I had a great experience. I was first greeted by Jeff and he was friendly and down to earth and assisted with the road test and negotiations I was very happy with that experience. I did my research from other dealerships and they worked with me to which I believe is a fair price and they agreed and accepted my offer. David was great and closed out the paperwork efficiently and explained everything very thoroughly. Greg explained the basics and features of the bike and was very cool and friendly. I requested to maybe have the service guys make an adjustment to the handle bar for I thought it could be adjusted alittle for which they were more than willing to do. I realized sitting on it alittle longer the adjustment was ok. They suggested to ride it for a while and if an adjustment is needed just let them know and they can take care of it. Which I appreciate very much. The only two things which would have been nice if the bike had a full tank of gas, it had about half a tank when I left the dealership I was on 280 on the ride home and the low fuel light came on. No big deal I got some gas. Also myself prior working at an automotive dealership for over 20 years usually when we deliver a new unit it's usually detailed and filled up with gas. The bike was not dirty but could have used a wipe down also there was numerous QR codes stickers throughout the bike which I had to scrape off and one big one on the windshield which I understand only the customer can remove that one. That sticker was tough to remove the residual adhesive. After hours of trying to remove it with soap and water. I didn't want to scratch the windshield. I ended up finding a product at cycle gear to quickly remove the adhesive without scratching the windshield. Not a big deal. I look forward to working with Spirt Motorcycles in the future with the services of my bike They have good people there to assist you for your motorcycle needs. read more

Spirit Motorcycles - Sport Chief - Motorcycle Dealers Near Me - San Jose, California

Wyatt in service is top notch! He was very personable, professional and knowledgeable! Way to be a pro!! Thank you! read more

Spirit Motorcycles - Bitchen Ride!! - Motorcycle Dealers Near Me - San Jose, California