I have been using Hammond for years and they are consistently prompt and knowledgeable. Tyler was great on the last visit and explained everything he did. They take before and after pictures and explain what the problem is as well as the solution. read more

Bryan, thank you for arriving on time, being so polite & friendly, and being efficient & communicative during the fixing of the AC. FL buildings get so HOT so quickly, & you came to our rescue!!!! We will definitely will be keeping Hammond in our contacts list for future use! read more

Our AC went out and called 1:45pm. Brian showed up around 3:00 and by 4:10 we were back up and cooled off. He even handled went out of his way to help up with billing questions. I would highly recommend using Hammond Heating & Air!!! read more

We have been using Hammond for 4+ years and they always go above and beyond to solve any issues. Kyle was amazing and walked us through the latest hiccup (which are few and far between). HIGHLY RECOMMEND! read more

DO NOT DO BUSINESS with Hammond Air!!! I had a new inside and outside unit installed a little over a year ago. Luckily I bought the 3 year extended warranty, otherwise they give you a year. About a month ago, possibly longer at this point, I called Hammond because my unit would not reach the desired temperature I set on the thermostat. I called 3 different days. Each day I called, the lady on the phone said she would call me back. I never received any calls from them. Finally they scheduled an appointment for me. The technician that came out looked extensively for the leak but despite his best efforts, nothing. So, he charged up my system and added a UV die to find the leak a few weeks later. The next technician to show up finds the leak within minutes. He informs me that there is a leak on the coil, they will order the parts and let me know when they get and can install them. I ain't no HVAC professional, but how the coil itself, inside the unit, has a leak is beyond me. Several weeks go by, no calls. I decided it's probably a good idea at this point for me to go ahead and call them. The lady that answers the phone tells me she's not sure about anything to do with my unit or the service they had planned to do but she would call me back when she figures it out. Surprisingly, they actually called me back. Gentleman on the phone tells me they would have the part by next week and they could be there anytime during the week. I work everyday until 3:30. So we schedule it for Tuesday at 2, telling me they can't come any later than that. This is possibly the best part. I leave work early to meet a tech and when I call to make sure someone will be there as I've had to do this before I'm told they never got the part and won't be able to do the service until they do. Hopefully you didn't have to read all that to get the message. Find someone else, these guys are terrible. read more

Rhett is a trooper. My AC went our. He came to the rescue in the rain. He was on time. I figured it was going to be a ridiculous charge to repair it. He was able to fix it within an hour. It was affordable too. read more

my family and I have been lucky enough to have been serviced by Hammond for several years now. they are the best in the business! They came out same day during a historic heat wave and not only fixed the issue but the tech Rhet gave me some great advice of how to prevent it. integrity Is clearly a core value of Hammond and that's exactly how a heating and ac company should operate. Big thank you to Hammond and all your staff! read more

We contacted Hammond Heating and A/C to inform them that our system was running loudly. A technician came to our home on Saturday, 7/30/22, and stated that the blower motor is going bad. We paid a $145 service call fee. He indicated that the system needed to be shut down to prevent further damage. On 8/4/22, the technician arrived with a new motor that did not fit. When I called Hammond's office, I was told that they would attempt to have one delivered by 8/8/22 and installed that day. I have not heard back from them. It is 8/9/22 and we STILL don't have working A/C. Our system was installed by Hammond & it has a 10 year warranty that is now in year 8. Trane is the OEM for the system and Hammond procures this part from the OEM. I fail to understand how it is so difficult for Hammond to obtain the correct motor from the OEM. Both my husband and I have preexisting medical conditions and I've already gone to the ER due to complications from dehydration. Hammond USED TO BE excellent. Now, I would just warn others to be cautious when doing business Hammond, lest they wind up in a mess like ours. read more

My husband and I came home from running errands to find that out thermostat had quit on us. The previous owners of our home had used Hammond to install our Carrier system, so, we decided they would know what to do. The dispatcher was so friendly and got someone out to us right away. Bryan Nichols called me and was at my home within 30 minutes of us calling Hammond. He was able to install a new thermostat for us quickly. He was professional, courteous, and efficient. He also gave us some tips on what we needed to do to make out HVAC last and lower our electric bill. From my call to Hammond to when Bryan finished was about 90 minutes! Very impressive. Would recommend them to anyone who needs air conditioning service! read more

We had someone come out today to replace a capacitor. They charged $495, much more than we have ever paid for a capacitor. We have never paid more than $150 for this service. The young man who came out was very nice and professional. I believe he did a good job. Just beware, service may be expensive. read more

Joe from Hammond air came out today and I was completely impressed with the quality of service and the expedite time frame this gentleman did his work. I am a GC, manager of multi million dollar projects an I will state this company is awesome. Could not be more impressed. read more

We've used Hammond Heating & Air Conditioning for service multiple times for unrelated issues with our system. Great work, very professional and patient. I really should have reviewed them sooner, they've gone above and beyond before and it was greatly appreciated. Our last two service calls have been with Bryan and he's always quick and polite! read more

I have used Hammond exclusively for air conditioner repairs for the past several years. I originally brought them in for a second opinion on repairing a unit that another company told me needed to be replaced. That same unit is still running three years later. Bryan is amazing at diagnosing and repairing problems very quickly, but I have had other techs from this firm who were also well trained and highly skilled. The company's pricing is excellent and they are highly responsive at scheduling service. Definitely recommend. read more

Very disappointed in our ac unit. Hammond has been out many times to attempt to repair our "new" unit. I say attempt because we are still having issues. We still have a high electric bill and a unit that doesn't cool properly. read more

I am writing this review day of service because I am beyond impressed with this company. I found them originally on Angie's list and we all know sometimes that is not very trustworthy. After getting a personal recommendation from a coworker, we decided to call. The woman who answers is friendly and very accommodating. I explained that our unit was older than I was and our electric bill was higher than a luxury car payment and she suggested to send someone out to look at it. We scheduled our free estimate and Brandon came out and gave us a quote. He was knowledgable and friendly and gave us information no other company had provided us. There was no pressure and he allowed us the time to do our research on products he recommended. After receiving several other quotes, some cheaper, we decided that we would go with Hammonds. I should mention our air conditioner was not broken or on its way out. We purchased our home knowing that our AC was ancient and it would cost us a fortune so to be energy efficient and save money we decided to replace. By no means did we need to do this immediately but we felt comfortable with our investment after speaking with Brandon. They came and installed a day early (which was a surprise but it worked well with our schedule). They were professional and courteous to our house and animals. Brandon stopped by twice to check on progress. Nice touch. We decided to purchase a NEST thermostat and have them install it. It appeared our old wiring wasn't going to work with the NEST so they installed a regular thermostat and said they would come back and do the NEST the next day. Awesome. Fast forward two hours and our old house decided it would blow a fuse. Sure enough the AC stopped working. By now it's 9:30 pm and our home is still 95 degrees from not being air conditioned all day. We called Brandon in a panic and he offered to drive out to our house (45 mins). We tried to tell him to not but he insisted because he was concerned about the electrical panel compatibility. A few minutes later we get a knock on the door from the gentleman that installed he unit and he let us know he happened to live close and stopped over to look at the problem. Turns out we blew a fuse in the unit. (No ones fault but our old house). He let us know he had a fuse at home and he'd be right back. Ten minutes later we are relaxing with cool air blowing and our new energy efficient AC running. I can honestly say I've never received such amazing customer service. We are so grateful for their help and I cannot say enough about their responsiveness. Thank you Brandon and team for saving the day. There are a ton of AC companies in Jacksonville but if you are a fan of customer service, quality work and all around great people, I'd call them. read more

Thank you guys for dealing with me! I've had them come out to fix my AC on a Sunday evening and they didn't hesitate getting someone on the way right away. July is the hottest month so everyone in Florida knows how dangerous a house without ac is! I have an 11 month and am 32 weeks pregnant so it meant a lot to me that made it priority to get it fix. My diagnosis was that my AC unit was 20 plus years old and finally ran it's course. They came and installed a new unit the next day and I couldn't have asked for better customer service or people to have in my home with my family. Thank you so much! read more

I purchased two HVAC units for my home in January 2019. The salesman was detailed in his project description and explained what needed to happen for this install. The installers were efficient and knew how to overcome each obstacle. They ripped out my old unit and showed me the clogged mess that had developed in those two units after years of use. Now I have 2 units that are so quiet and efficient that I never know they are working. @ days ago, I had a free follow up service call. They looked at the units and asked questions on any problems? I had no concerns and so very happy to have them follow up after the sale for FREE!!! How many car dealerships check up on a car and your satisfaction after the sale? Great company and so glad to have them as my HVAC company. read more

Great guys awesome prices. Same day service and instant responses. Will be using them for all three of my properties

Responsive, friendly, knowledgeable. ..Hammond handled our thermostat issue and impressed us enough that we took out a service contract with them. Thank you, Hammond and Jeff. read more

Mr. Hammond did a great job giving me different options for switching out equipment, and also prices for several replacement models of different brands/quality/efficiency. He was patient with my many emailed questions, and didn't push a particular product or even complete replacement, which I ultimately did decide to purchase. His staff was competent and professional and were able to make adjustments to make the installation run smoothly. I would recommend them to my friends, but not my foes. read more

Hammond Air (and Jeff) really treated us well this past visit. We have had problems with different Air Conditioning companies in the past and have been gun-shy ever since. This experience has encouraged us and we signed on for a service plan. We appreciate the service and would recommend this company! read more

"Knowledgeable, flexible, thorough, and courteous - all that and competitive prices! I have worked with Hammond Heating & Air Conditioning for both personal investment properties as well as recommending Hammond to my Real Estate clients and work partners."...Carla Sbarra Hodge, Real Estate Sales and Service read more

Exceptional customer service and overall a great experience. Our technician was knowledgeable professional and saved us over $1,000 in repair costs. Best in Jax! read more

Hammond Heating and Air is wonderful. They provide quick, honest service that is appreciated as a homeowner. I was able to get next day service, my technician was not only friendly but called to say he was available 2 hours prior to my appointment time if it was convenient for me. My unit is in tip top shape and I was able to set up a service plan/schedule to help keep track of the maintenance (which is appreciated because who honestly thinks about their ac/heat pump needing to be cared for until it explodes). I highly recommend them! read more

My husband had surgery and the next day while home recuperating we notices our house was getting warmer. This was a Saturday evening when I called and left a message asking if we could get someone out the next day. Brandon called back within 15 minutes and said he was on his way. We were so grateful. It awful too be without an A/C in Florida, but to be without A/C after surgery is pure misery. Thank you Brandon and the whole Hammond team. You are the BEST!! read more

Hammond Heating and Air installed a whole new unit in my 22 year old home 5 years ago. The installation was effortless. Because of this I have kept up a professional relationship with this company and have them come out twice a year to do a systems check. Their servicemen are extremely competent and always arrive right on time. These services are as effortless as the actual installation. I have never had an issue with my new system but they have promised me immediate response should I ever need them. I always recommend Hammond to my family and friends. read more