My ophthalmologist recommended Family Optical for glasses after cataract surgery. Glasses are…read morecovered by Medicare after surgery but they only cover basis glasses and lenses. Despite the fact that I was paying only a small amount the service was better than what I have received at places where I have spent hundreds of dollars. Such a pleasure to support a local business.

My mom broke the frame of her glasses and we went to Family Optical. Heather was great and…read moresuggested we go to Samantha's to have them solder for the short term. We then returned to have the lens put back in and adjusted. Heather then took the time to find the same frames (which my mom loves) and order them for my mom. Neither place charged us for the repairs!! Will definitely be going back!!! Friendly and very helpful!

Always professional service. Front reception staff as well as professional staff very friendly and…read morewelcoming.

Avoid this place at all costs. They are incompetent, cost twice as much as other places & want to…read morekeep your card on file...why would a place you go once a year need your card information on file...I've had the same RX for 25 years & they changed that for the worse & I had to spend more $ to go somewhere else & get lenses that i can actually see out of

The optometrist conducted the appointment virtually as was the eye exam. What really irritated me…read morewas she was wearing a mask and her accent was so thick that I was having a hard time even understanding her. That experience was a big turn off. The staff on site was very professional and helpful.

Never had a situation where I could bring in an outside prescription, pick out frames, and then…read morehave them completed in an hour. That's what happened. Pretty straight forward. I did not get the exam because I just had one elsewhere the week prior. Walked in and was greeted and taken care of.

Absolutely Horrible Service! As a new patient I called and made an appointment. Gave my insurance…read moreinformation and everything. Was experiencing serious issues with my eyesight so she scheduled me right away. I get to my appointment at 8 am as indicated. The doors were locked. They opened the office after 8 am with quite a few people waiting at the door. The person assisting told me there was no appointment for me. There was an account started but nothing scheduled. She called the person who created the account and her reply was "I don't know I talk to so many people". She could not fit me in until 2 weeks. I should have known something was up when I didn't receive a confirmation. What incompetence and poor customer service.

Dr May and Dr Martin are fantastic! Been going here for years and always a pleasure to work with…read morethem!! Timely and accurate.

I have been coming here for my son for almost 4yrs and it has always been a good experience. The…read morefront desk girls know who we are, great us with so much love and really seem to care about their patients. The doctors are very kind, and have always steered us in the right direction for my son's eye care. They might be a little more pricey than other places, but I feel with the customer service and the experience we have had there makes it worth it!

I usually don't leave bad reviews; however, in this case, a performance review is warranted. I…read morewent to this eye doctor for the very first time for an annual eye exam. I had no previous eye complications or concerns. Day 1: * Dr. Adam Bryan came into the room and greeted me as follows, "So what's up, what's up, what's new, what's good?" etc. I am not sure if this was because I am black or some other insecurity he was projecting, but the lack of professionalism in his tone and attitude were disrespectful and put me on edge. * As he reviewed the digital retinal imaging, he noticed something strange in the right eye. In his words, "We will rescan this eye to make sure there is no monster there." The rescan never happened; instead, he had me follow him out and wait for a lady to help me purchase glasses. I explained to the young lady that I would just take the eyeglass prescription elsewhere. From that point, I left the eye exam still processing rudeness and completely forgot about the rescan. * As the day went on, my right eye ("the one that may have indicated a monster") continued to feel discomfort, straining, irritation, and sensitivity to light. In the evening, I happened to notice there was an excessive amount of blood in the sclera portion in that same eye. Now, it is important to mention that I did NOT do anything strenuous after the appointment. * I called the office to speak to the on-call doctor since it was now after hours, but I left a message and never received a call back. NO RESPONSE. Day 2: * First thing in the morning, I went back to the same eye doctor to explain what occurred. The original retinal imaging device had some issues getting an image the prior day, so I asked to be rescanned with a different retinal imaging machine to make sure everything was done as advertised. It is also important to note this exam is NOT covered by insurance but at this office it is mandated. I also did not add on day 1, the technician had difficulty getting the picture of the right eye and when she did, I immediately felt a burning sensation and sharp pain on this particular side. I explained to her this was different discomfort compared to the left eye which was scanned. * Upon my revisit on day 2, I overheard this same technician tell the new technician who was now helping me, that the machine was going through updates during the time we had issues getting an image of the "monstrous eye." This is concerning if you are putting a patient on a machine that is NOT working to its full capacity. * IMHO, Dr. Bryan's approach was arrogant, accusatory and aggressive. He asked me, if I did not see the blood in my eye, "Would I be concerned?" I have said something like this before as well, but it was to my child...not a patient. This physician went on to explain that he did not see any increased pressure or inflammation but that he would treat my "symptoms" with a prescription eye drop for inflammation (interesting). * Preparing to leave, I overheard him greeting another patient with professionalism, dignity, and respect. No, this patient did not look like me. Personal Note: What Dr. Bryant didn't know is that I have 15 years of experience in the medical field, I am fully aware and familiar with processes and procedures. I was not there to be treated for anxiety or paranoia; my eye was hurting, and the eye was obviously under stress with visual evidence to support this. This physician never addressed why the reimaging was skipped during the previous day when he noticed something questionable, but instead he rushed me out to purchase glasses from his company (as he is the owner) and then had me out the door. Putting his lack of care on me as the patient is what I would consider, unethical. In addition, he charged my insurance for another visit to follow up on this issue the very next morning. A good doctor would listen, assess and evaluate. No patient feels comfortable being greeted in a degrading manner, regardless of color. DO BETTER.

I have been with Clarity Vision for a number of years. They diagnosed me after having an accident…read morewith cataract in both eyes. They have treated me from everything from cataract to conjunctivitis. They are very good at what they do and have a good bed side manner. Your issues are their issues. My eyes are the most important to me and I would not trust them in anyone else's hands.

I've tried calling 4 different days to make an appointment and get left on hold for 15 minutes…read morebefore I give up. Sad customer service.

Unless you want a frankly fundamentalist Christian approach to eye care, don't go here. "Christian"…read moremusic wafts in the air, pamphlets and pictures abound. I'm happy that they have a faith and seem devout, but I don't want it delivered to me while I'm having my eyes examined. It's just not professional, and it doesn't respect my faith. I have found another provider because of this.

This is the same shop where I got replacement lenses for my old frames several years ago. At that…read moretime i called and/or visited several optometrists and found the best price for the same services and product here. I've been perfectly happy with those lenses. Now I need a second pair of glasses and contacted them again. I didn't have a long wait for my appointment. They take their time all the way through and were all pleasantly patient with my questions and very considerate with all my concerns. I knew a brand of frames that works well for me but there appear to be many frames to choose from and the frames fitter was knowledgeable. I frankly enjoyed my visit.

Nothing has changed since my visit. I can't complain though bc he was the 4th ophthalmologist I'd…read moreseen. So he was no better or worse than anyone else. Just a longer drive. Receptionist was marvelous!

Before I had my eyes examined, I told the front desk person that I will need a prescription for my…read moreeyeglasses. She told me that the office charges $80+ for this. This is against a Federal law called the FTC Opthalmic Practice Rules--the Eyeglass Rule. What is most disturbing is to see elderly people receiving services here and more than likely they are not aware of this law. Without $80+ dollars this can mean the difference for affording necessary medication, food, utility bills etc.

Now THIS was a great experience! Not only was I able to get a next day appointment, it was for a…read moreSaturday. Another optometrist had me waiting until the end of the month. That's when I went to the Internet and found MyEyeDr in Holly Springs, NC. Great staff members, didn't have to wait too long to be seen, and Dr. Garces has an excellent sense of humor! No one tried to get me to buy above my budget, and I was even able to split up my payments. No interest. Just made a couple of payments and had a new pair of glasses. I was definitely impressed with the no-pressure options. What features did I want in lenses, what costs were involved, what did my insurance pay, etc. Great experience! I referred my neighbor to them and she's referring her sister and her friend! They all loved my glasses and each wants a pair for herself. I'm really, really thinking about having them make me a second pair (just in case)!

My Eye Dr in Holly Springs. Bought two pair of glasses in '22-'23…read more I've had nothing but problems with the lens falling out and now the arm of the glass that fits in the ear, a spring inside attachment breaking off and the arm that goes around your ear falling apart. Manager Brittany at HS wants to charge me 80 plus tax for replacement/repair and argues on the phone with me that's the best she can do. If you're thinking about going here I'd think twice. She claimed the year warranty was over. But if a merchant sells a defective frame - and I've had quite few glasses in my lifetime with never a problem- if it sellls a defective frame it should make good. There's more, but that's essentially the problem I'm having w them today.