My wife had lasik surgery and she was impressed by the amount of professionalism shown by the…read morenurses and Doctor Porter The office is spotless and pleasant atmosphere prevails starting with the ladies at the front desk. Dr.Porter is very methodical in his work and thorough in his examination

I had been thinking of LASIK for years but only recently decided to follow through. I had searched…read morethe local Raleigh area and found Porter Ophthalmology had the best and highest reviews. The lower star ratings I read seemed to be related to insurance related issues so I ruled those out. I initially tried to make an appointment online but never heard anything so I called a few days later. The receptionist was friendly and immediately sent me forms via email to complete prior to my consultation. My wife and I went to the consultation and met Dr Porter and his wonderful staff. After completing all the required tests and asking Dr Porter more questions than I probably should...we scheduled the pre-op appointment and my surgery. The pre-op lasted about 2 hours, which included dilation of my eyes. I drove home afterwards with little issue. Surgery day (yesterday). We showed up just prior to my 0910 appointment and we were sent to a small room just outside the inpatient surgery room (or whatever you want to call it). Friendly staff came in and spoke with us and put some numbing drops in my eyes. Shortly thereafter I was in the room and having the surgery. I will note now that I am 54 and wore progressive lenses so we went with monovision for my surgery. Meaning that my left eye is for reading and my right (dominant) eye is for distance. Seems weird, right? After the surgery, which lasted less than 10 minutes, we received some final instructions and we were on our way home. My vision was cloudy but I could make out pretty much everything. I rested for a few hours in a mostly dark room, putting drops in every hour as directed. After 4-5 hours the cloudiness was almost gone and I could see TV and read fairly well. My eyes were slightly itchy but the eye drops seemed to alleviate the issue. Later on in the evening my left eye began to ache slightly so I took Motrin and went to sleep. Woke up today and vision was even better than the day before. We went to my 0900 appointment and again met with Dr Porter. After a series of checks he stated my eyes were between 20/25 and 20/20, which I haven't had in about 11 years. I was worried about the blended vision but my brain is quickly adapting. Dr Porter said that my vision will continue to improve over the next 4-6 weeks. My only regret is that I waited so long to have this surgery.

I absolutely love this place, I didnt have to wait long when I got there and the staff was amazing!…read moreJuliana was such a doll, she was really sweet and made sure I had a great visit, would definitely be coming back!!

Absolutely will never schedule another appointment here again. I waited over 1 hour 45 min min to…read morebe seen for an appointment. This office is dingy and needs a deep cleaning at the very least, but a complete renovation or new location is totally warranted. Fixtures were covered in a thick layer of dust, ceiling tiles were bowed and had water stains, air vents & returns appeared to be clogged with dust (I left there with a sore throat and stuffy nose from the poor air quality), walls had holes from things that previously hung there but were never repaired, optical equipment appeared to be original to the office (decades old), front desk staff was very loudly conducting personal conversations amongst themselves. Find a better practice.

When I came there was 1 other person on the waiting room. Th Dr did come out several times to…read moreintroduce himself to us. When I was taken in I was given a regular eye ck up by the assistant and then I waited for 39-45 min for him to return. I went in for extreme dry eyes n I needed glasses that worked. As it was I waited 2 months before I could see a Dr. n now, he brushed it off...no prescription for the dry eyes and all I need are reading glasses. When he gave me the eye exam, he gave me 1 line to read n I told him I could not read it n he was blurry. I am an artist. I can't read a road sign, Im using old glasses to teach art n to paint at home. Reading Glasses! I contacted my insurance n told them what happened n they have made me another appt w another opthomologist n filing a grievance on my part n their's. I guess I need to get a pair of reading glasses to read a book, another to read a road sign, another to see you, a couple to teach, another for the PC, another to paint, and another to see my subject. And I still have no help for the dry eyes.

Had cataract surgery and a year later minor laser follow-up. I have clear vision and am satisfiedread more

Front desk employee was extremely rude & unprofessional, when we arrived for our appointment she…read moreresponds with "IM STILL ON LUNCH" and proceeds to roll her eyes like what? It's our first time visiting this clinic and the impression is unprofessional. Also the facilities smell and are dirty

I have been going to see Dr Friedland for 25 years. I love her attention to detail and the amount…read moreof time she is willing to spend with me.

I went in and they took a million pictures of my eyes and I waited to see a Doctor in this room for…read morelike 25 minutes. He walked in and did a 50 yard dash. He Sid there was nothing wrong with my golden flashes and stayed 5 minutes and left. I think he could've had a better bedside manner and spent time explaining why I was having flashes. The employees were all very nice but I felt like I was in an eye factory. I guess I'm spoiled because I receive such excellent care at Wake Med and my doctor spends a great deal of time with me.

SUPER EFFICIENT My…read morevisit to NC Retina Associates was THE MOST organized and professional medical appointment of my life! Everything ran smoothly and every staff person with whom I interacted was personable and informative. I was able to have a laser procedure the same day; without having to make a separate appointment months out as is usually the case with other providers. I HIGHLY recommend this practice and especially Dr. Thordsen. Para mis amigos latinos, el médico habla español!

Extremely difficult to get in touch with. They never pick up the phone, you have to leave a…read morevoicemail or text with him and they only occasionally get back to you.

I'm new to the state and have been looking for a new optometrist. I'm so glad I found this place…read more The people are extremely friendly and helpful. I also love their Covid protocols- it felt very clean. It's appointment only to control the amount of people in the store. They also take your temperature and everyone has to keep their mask on. I also love their wide variety of glasses.

Zero stars - extremely disappointing experience. I waited 45 minutes after my appointment time to…read morebe seen, finally someone noticed me waiting and asked another staff member to get me started. While going over charges at the end, I had a $145 contact fitting fee. I've been wearing contacts for years so no one helped me "fit" anything. After stating they should really be more transparent around pricing I was informed that I was supposed to be told upfront. I asked for one pair of contact lens samples to take with me to use during the two week wait time and was told no. $718 and 3 hours later (no exaggeration ) I was finally on my way out. I did ask if that time frame was typical and was told that it was normal now that they've switched to virtual. I now know after reading other reviews that it's actually not typical. I feel deceived on pricing and my time and patronage were not respected or appreciated. I'll be picking up my glasses (cheapest pair available) and contacts and will never visit again. I'll add that the virtual visit with the doctor and technician was fine and both were professional. Unfortunately this doesn't make up for the rest of the visit but it's at least one good caveat to this.

Now that they've added the option to come in, get tested and then meet with the doc via video, it…read morehas really opened up so many more appointments. Since I prefer this store, it's a huge help. Lara has all the newest equipment and gets the eye check done very quickly. Angel has the glasses/contact ordering down. It's a very well managed office.

Dr Palo and his entire staff are phenomenal. They go above and beyond everytime I come in and I…read morereally appreciate it. Especially as I'm new to contacts and had a lot of questions. They took ample time with me and genuinely helped out with everything that came up. As long as I'm in Raleigh I would never consider going anywhere else!

Your service was inadequate, As A customer I found that a product was priced higher than in other…read moreoptical stores. Whether this was ignorance or a faulty staff, your staff has a lot of work ahead. I feel you are neglecting your customers, I trust this is not the way that your company wishes to conduct business with a valued customer. Your needs to take all the necessary measures to make sure that bad service does not become a habit, when you know better, do better