Breast cancer. The surgeon was very nice. However, the staff needs a lot work. Follow up and…read morecommunication I would rate a 0. When calling the office I had to leave several messages. Never received a return phone call. Communication through MYChart was slightly better but not much. When asking about test results and test scheduling I never communicated with the same person and often times received different answers for the same question. They don't help with expediting or scheduling preop appointments. I was left on my own having to go through the general appointment line. They consistently acted as if they rather not be bothered. To me, this is really a reflection of the physician. Most excellent physicians that I have known would not allow their patients to be treated this way. Having been diagnosed with breast cancer is a scary thing. The additional stress of having to make phone calls and emails constantly added to my stress. The staff needs to get it together. I would not recommend. A little compassion goes a long way. I have been a patient elsewhere at Hopkins and most of the time I would rate it a 4 or 5. The imaging staff at Greenspring were great. Great communicator's, kind and compassionate.

Everything from the friendly appointment staff to the docs is always first class. It's the only…read moreplace I trust for my annual mammogram. I used the The urgent care clinic for a broken wrist last year. They were wonderful.

Nobody, I mean nobody, wants to get an MRI. To be honest, I was not sure if I would be successful…read more The reception staff were very welcoming. The in-processing was simple and straightforward. The waiting area was very clean and spacious for distancing. After a few minutes in the waiting room, Sae escorted me to the changing room. I put on what he asked and locked my belongings in my assigned locker. Let's pause to talk about Sae. May God bless him. Sae escorts me to the imaging area. I saw that tomb of a machine and my anxiety tapped me on the shoulder. I gave Sae every reason why this was impossible. The first was that I didn't believe I would fit. I asked where the plus size section was. Sae just smiled and reassured me that I would fit and that I would be okay. He told me to take it in slow steps. He had me lay on the table to get acclimated. He handed me a cord with a button for emergencies. He said at anytime I feel that I am panicking to hit the button and I would be pulled out the machine. He then gave me a pair of headphones. He asked what music would give me peace, I asked for Chandler Moore. He then moved me in the machine slowly and then stopped at certain points to check in. He didn't continue pushing me forward until I gave the word. Once I was all the way in, I told him I didn't know about this. Sae told me to look up and back. There I could see the wall of the room. That was so helpful; it was awesome knowing that although I was really far in I was also very close out if needed. Sae had them start the music and I laid there in peace for 20 minutes. I am so grateful for the peace of God and the patience of Sae. He definitely deserves a raise. I was in and out within 35 minutes which was so nice. God forbid that I need another MRI, but should I do, I'm coming right back here. Side Note: The machine is a mega magnet. If you have hair pins, it would behoove you to take them out before entering. Trust. Me. On. This.

The place appears to be new - there needs to be attention drawn towards the following ;…read more Training and Development Bedside manner Risk management advice - you should have pre printed instructions for each test /scan it will alleviate mixed signals and incorrect instructions to patients which can then jeopardize accuracy in diagnostics- critical and key area of concern in your business. Front desk young lady is sweet and super accommodating.

I have been MULTIPLE times to Advanced Radiology for mammograms, MRIs, and CT-scans. Most recently,…read moreI have been there many times as I deal with my 2nd breast cancer. I have had appointments in Eldersburg, Westminster, Glen Burnie, and Ellicott City. NEVER have I had an unpleasant experience! The staff at every facility has been cordial, kind, and very caring. I have never had to wait an excessive amount of time to be seen, and I cannot say enough about the very compassionate staff at all of them! I have been extremely grateful for the empathetic people working at Advanced Radiology as I go through this very difficult time of my life!

I was called back for a second Mammogram and the lady that scheduled me did not tell me I needed a…read morereferral. I work in Glenelg so I left there drove all the way home to Taneytown to shower then drive all the way back to Westminster to be denied. The nice lady there was very apologetic! She said the staff that scheduled me was supposed to tell me I needed a referral! Lots of gas and time wasted! Also, the lady that scheduled me was supposed to schedule me for a sonogram but did not. ugh

I just wanted to give a shout out for Tiffany at the front desk of Radiology Associates in Owings…read moreMills. I was seen recently for additional tests after a mammogram and I was really worried that they would find something on my screening. After driving an hour to get there around 9 am, I was told that a machine was down and it was going to be a longer wait than anticipated. Tiffany was so professional and kind, giving me updates on the time, and I was able to sit outside in the courtyard while waiting. I was very appreciative of her kindness, especially as I was so worried about the tests I was to undergo. Thank you Tiffany!

Five Stars Ain't Enough! There's a lot to say about an…read moreestablishment that is running 60 minutes behind upon timely arrival and STILL manages to knock my socks off w some of the best treatment ever received! The waiting room, work counter and back area was clear of clutter and nicely decorated. The lobby had a nice temperature and was customer friendly w the decor and TV entertainment. I took my youngest there per recommendation from pediatric neurologist and they treated my little prince like royalty. We were immediately greeted by Zakiea as soon as we entered. She was very professional, friendly and made this nervous process comfortable. Our wait ended up being shorter than an hour. We were taken back and greeted by Laurie (Radiology Technician). She did a fantastic job explaining the upcoming procedures to my son and I. It was honestly overwhelming for me but she made this experience much smoother for all. The contrast and non contrast MRI took at least a 1/2 hour and I could hear Laurie coaching my son through it all. She was so professional, child friendly, knowledgeable about her craft and very apologetic about the wait. Before I knew it, the procedure was completed and my son left out without worry. With the exceptional customer service received by Zakiea and Laurie, I would have waited 3 hours for the fantastic thorough and skilled services provided! I definitely recommend this location to everyone in need of any radiology service!

I had an appointment on 8/5 for 1pm. I got there 12 13 and checked in. They placed my paper work…read morein the bin marked US. I was there was an ultra sound. It was 1 15 and asked the clerk about my appointment. She asked me if they called me. I said no. She said she would check on it. I waited. 1 45 and still no answer. I asked again and she came back to me and said I should be next. 2 pm and still waiting she came back with some lame excuse which I did understand. So I called customer service and complained at 2 15 and they told a supervisor will come out. 2 45 and still no supervisor and called again and they assured me that one would be out. 3pm someone came out and took the the paperwork out the vin for US. They told me they overbooked

The people at the front desk and the technicians have been nothing but great. We've been here twice…read morefor fractures and appreciate them going the extra mile to get referrals worked out.

Front desk. Not customer friendly at all. WOW. Not a bit of concern for waiting family members…read more Just "go sit down, (s/he) will be out soon,"

The BEST medical imaging company ever. Always polite front…read moredesk staff, helpful too. Never rude. The parking can get tight, but can be mitigated when you book early morning appointments. They get busy and the waiting room is full at peak hours. The Breast CA doctor who reads mammograms and performs ultrasounds (sorry can't remember your name) is absolutely lovely. She speaks Spanish beautifully and her bedside manner is superb. I call her my guardian angel because you just don't find doctors like her these days. I've also had X-rays, ultrasounds and MRIs here and will keep returning.

I had an MRI at the Defense Highway location, which really is, OMG, open! The staff was friendly…read moreand courteous, and my "tech", Jeremy, was so encouraging and comforting! He really walked me through each and every scan with compassion and understanding! If you need an MRI, especially an open one, go to Chesapeake Medical Imaging's Defense Highway location, near Annapolis!

The center itself and their technicians are great. I was able to make an appointment quickly. The…read morecenter is clean and well kept. The staff was professional and kind. However, it has been over 122 hours since my MRI and the physician's report has not been completed or sent to my referring doctor. The website claims 24 hours. The front desk said it "usually is done in 24-48" hours. But here I am over 5 days later without any answers. After having my insurance company come and threaten action on their part, I was finally told that my scan would be read in the next hour. So I'm not sure if I recommend them or not. I say go at your own risk of not getting results in a timely manner

I had a good experience here for an MRI. Receptionist was very friendly and informative from the…read morephone call to set up the appointment to checking in for the procedure. Tim was awesome and explained what he would be doing and how the procedure worked. He was also very very caring and asked why I was there as far as what was going on with my body and bid me a get better and hope everything works out as I left! As scared as I was this being my first MRI the staff there made me feel very at home and comfortable which made this go like a breeze!!! Thank FR you all are the best in my book!!!

I had 2 types of ultrasounds done this morning at Adventist in this location. I can't say enough…read moregreat things. From the receptionist (wish I knew her name, she wore glasses and had the cutest nails) to the ultrasonographer, Olga, it was such a positive experience. This was a stark contrast to my previous experience at a different company. If you've had this type of ultrasound done before then you know you have to drink a lot of water and hold it so it's very uncomfortable. Everyone I interacted with at this location was extremely kind but also made it a point to work efficiently to get me through the steps so that I could empty my bladder as soon as possible. Thank you for your kindness and keep up the great work!

Great visit at the North Bethesda branch. My tech, Fitsum, was excellent. I have fragile veins…read morefrom past cancer treatment and he knew exactly how to set my IV up without causing pain. Not many techs know how to do this so I am very appreciative! I definitely recommend Adventist HealthCare Imaging-- North Bethesda branch. All of the staff are helpful and friendly.