We cannot express how wonderful our stay at the Hilton Garden Inn in Akron was for our group. The…read morefront desk staff were so nice. They put all three couples in our party together on the top floor and allowed all of us to play cards in the conference room following our dinner out that night. They anticipated our every need. Thanks so much for all your help.

Standard HGI property…read more Room was large and clean. Staff was friendly. Breakfast buffet offering was minimal, however, with only a few items. You're better off getting an a la carte meal. Fitness center needed an update as some of the equipment was not fully functional including the TV.

Beautiful hotel with lots of food, drink & entertainment options very close by. The Akron Museum of…read morePsychology is one of the most interesting museums ever.

This hotel is highly overrated. The staff and food in the restaurant are good. That being said,…read morethe rest of the hotel needs work. Only 1 elevator works, ever, a huge problem, for cleaning staff and hotel guests. The parking area is filthy, although owned by the city, perhaps, it needs attention. The street out front to walk to any restaurant near the hotel, does not feel safe at all at night. Homeless everywhere, to a great part of town. And the hotel rooms are antiquated, small and no where to even open a suitcase. I'm a Marriott member, but this hotel is a bad mark on quality for this brand.

This place is great. I don't know why you people are giving them a hard time. This hotel is a…read morehidden gem. A GEM, I TELL YOU. In the lobby, there's a marble staircase that splits into two. It's not huge, but it's there. And I bet it's better than what you've got. And it descends into a really awesome restaurant that's built on top of the river rapids and waterfalls and nature, and it's fantastic. And they keep the lights down low, so it's very romantic. The food is awesome too. It's a little expensive but not bad for the experience. The actual hotel has a 60-foot lap pool. It's not deep but swimming laps isn't an honorable use of time anyway, so don't complain about it. It's great for kids. They've got a fitness center if you want to actually do some exercise, and the fitness center overlooks the pool. Two things here: they have a sauna but it's out of order. I suspect it's been out of order for a looooooong time. And then the hot tub is also pictured on the site, but is now covered over. But you know, I guess that's kind of alright, because when the hotel was built, those were things, but in 2026, maybe we don't need to be that close to other people's butt cheeks in a confined space. The rooms are nice. Not like, Vegas-nice, but definitely more than National-Park-nice. And if you get a room facing the falls, you also get the white noise of the waterfalls, which is pretty awesome - not to mention the view of the falls. The hotel, being built along the side of the river, has many different views of the falls, from the restaurant and the rooms, to the deck of the pool, the attached bar, and the walking-path under the road to the plaza to the north. You can take this either way, and it can be a fun place to base a family trip out of, or you could spend a romantic weekend here. Or you could have a conference here. A romantic one even. o_O Finally, the people here are SUPER professional and helpful. I honestly think they're TOO professional. I'm just a common man. I don't need too much fanciness. They treated me like I was the president. Not the current president, but a decent president, and I shouldn't be treated like that. I just need the keys and I can wander around like an idiot and figure things out. They made sure I knew everything I needed to know, and then you're immediately super comfortable. This is a great place. Sometimes bad things happen. You can't listen to these reviews that are like "THIS PLACE IS TERRIBLE I FOUND A CANDY BAR ON THE GROUND" somebody just dropped it there. The entire world isn't constantly monitored for your mild inconveniences. You didn't die. Move past it.

The stay was great. The room was huge. The room was clean and comfortable. The hotel was very busy…read more We did not get to try the restaurant. The staff assumed we walked in and were not staying at the hotel and quoted us a 45 minute wait. Another party walked up and was seated immediately no reservations. I'd stay here again the views were pretty and there was is much to do in walking distance.

We stayed here previously when it was a Country Inn & Suites. It continues to remain a good value…read moreand decent stay. We were here for 10 days over the holidays visiting family. Jeanette was one of the friendliest, professional and helpful front desk check in's I have run across. The suite style rooms are spacious and you can close off the bedroom area. That makes for a dark and quiet sleeping area. Fridge, Micro, coffee maker, iron and hair dryer in room. Sink kitchenette area. TV's in both rooms. Hot and cold breakfast options. It was busy over the holidays so ran out of some things close to closing time and seating area was full. Heated pool with towels. Gym area with machines. 24 hour Business center was used for a few days by a small group. Paid laundry available. Comfortable bed with many pillows. Housekeeping was excellent bringing us extra items and new batteries for the remote. I highly recommend and will be staying here again.

Good: - great location near the national park, the freeway,…read morelots of shopping - spacious living room with separate bedroom - clean - the in-room ac unit is good sized and kept the room cool - never heard the freeway traffic - nice breakfast with waffles, eggs and bacon Bad: - the in-room ac unit sounds like a small airplane taking off

Do NOT stay in this hotel. I'm in town on business. My company pre-paid for my room. When I…read morearrived I had been given an accessible room. That is NOT what I paid for. They didn't offer any compensation to me for not getting what I paid for. Just a shoulder shrug because I checked in after 3 p.m. and they openly admitted most rooms weren't even ready at 3 p.m. So far everything about Akron is terrible. I will NEVER come back here.

Overcharged for room, mattresses stiff as a board, no coffee cups, current management is running it…read moreinto the ground. I would spend your money elsewhere. When I brought these things to the managers attention, it was all he could do to give me back the money I was overcharged, nothing else for the time I had to waste to get it. They should use this hotel as training for how to alienate customers. Two stars only for the location and because the staff at the Starbucks were really friendly

We were looking for a special place and found it at The O'Neil House Bed and Breakfast…read more We were greeted by Mercy Johnson the granddaughter of the proprietor. Mercy showed us to the garage where we stowed our bicycles. We had been traveling on the Ohio to Erie Trail and this was quite the destination. A mansion with splendor and charm. The whole place exudes a loving care and is just out of this world loaded with charm. When you stay here, try to book the "Master Suite". If I ever find myself back in Akron I am making a beeline for this place. Thank you so very much for a warm and welcoming visit.

My partner and I stayed here two nights while visiting family. What an amazing experience!…read moreReasonable price for our accommodations (we had plenty of space in the Family Suite). Remarkable property, preserved and restored to perfection with so much to see and so much history. Gayle, Mercy, and Chloe were wonderful. Our breakfast both mornings was delicious. We can't wait to be back! Thank you so much. -Sam & Joe

Deon Watkins is the GM at the Residence Inn Akron I stayed two nights ago. He's a new GM at this…read moreproperty with aspirations of having several under his management. I learned this when I drove with him on Monday. You need to hear this story: I called when I landed in CAK airport asking if the property could send the airport shuttle as it is advertised to have. I heard the hesitation in Deon's voice and as he told me that there was an issue, but if I could give him 5 minutes, he'd call me back. I told him there was a different Marriot nearby and not to worry, I'd simply go elsewhere. He said, "no, don't do that ... just 5 minutes, I'm going to figure this for you sir". Whatever. That's cool. He sounded like he wanted to help and that's surely worth 5 minutes of my time for his investment in my problem. When he called me back, he said "Mr. Bain, our shuttle isn't yet in-service and I don't have anyone available to work the front desk for another few minutes, but I called one of my other workers to cover for me and I'm coming in my personal car to pick you up. This is the kind of can-do attitude that I look for when hiring on my team and really refreshing as the US, once known for its customer service, has surely waned over the years. On the drive, he shared with me the new role he has at the property and about how he sees opportunity to institute better processes at this and the others under the management company's umbrella he might be offered in the future. Thinking about process improvement in a hotel chains is generally as exciting to me as looking at my parent's photos of an antique store they once visited, but he was glowing about the opportunity; so much so, that I actually felt excited with him. That attitude + aspiration is a winning formula. I have little doubt he'll have a region or a district under his purview in 2-5 years. Kudos Deon. (Shower was cold, though and it's pretty loud near the highway)

This is, without question, the worst Marriott property I have ever stayed at--and I say that as a…read moreTitanium Elite member. After a long day of travel, my family arrived to an incredibly disappointing experience from the start. One employee was openly hitting on guests, which was uncomfortable and unprofessional. We were then informed that the elevator was not functioning properly and had to be manually opened for us every time we needed to go upstairs. The pull-out sofa was essentially unusable because the springs were so pronounced. When we asked the manager and staff for help, we received virtually no assistance and no meaningful effort to resolve the situation. It was so bad that I ultimately left the hotel in the middle of the night and booked a room at the Hampton Inn across the street, where the staff was wonderful and accommodating. If you are traveling with a family, I strongly recommend staying somewhere else. This property and its staff fell far below what I have come to expect from Marriott.

This stay was great. The Hampton was very clean. Rooms very comfortable and clean. Staff was very…read morefriendly and made checking in and leaving very easy. The Breakfast was above my expectations. The assistant that put out the food never stopped moving. If he was not refilling the food he had the dining area spotless. This is not on the staff. You need a sign that says,do not fill your personal water at the drink station. I watch an Adult drink from the rim of his water jug then stick the drink dispenser nozzle completely in his jug after he had been putting it to his mouth. I just shake my head at people anymore and the act like they are doing nothing wrong. Great stay. Not so smart residents

I stayed at this Hampton Inn several years ago. It was nice then. It no longer is…read more I was going to rate this the worst Hilton I ever stayed at but Yelp just reminded me of a worse experience at another hotel. What is particularly bad is the bathroom. The fans don't work and you get steam trapped in the room, which leads to mildew in all the corners of the tub and peeling paint on the ceiling. The tubs have an anti-slip bottom that doesn't quite get clean and now looks permanently stained and dirty. The rest of the room is standard Hampton Inn. However, because of the fan issue in the bathroom, the room easily becomes humid. So, you need to run the AC and thus the room stays cold. Note that we had two rooms because the woman working hotel reception admitted her incompetence and said she didn't know how to out me in the larger room for the first night. We had the same bathroom fan issues in both rooms and in our daughter's room.

Excellent. Love this place. The cleanest place I've ever seen. Everyone is so polite.read more

We stayed 30 minutes further away than necessary just based on the reviews for this place and we…read morewere glad that we did. The hotel staff were tremendously helpful and friendly. The room was maybe the cleanest we've ever seen. The kids loved the pool. However, the real highlight of our stay was the continental breakfast. It was possibly the best breakfast that we've ever experienced staying at a budget-friendly hotel. Would highly recommend staying here if you are within 30-40 minutes of the property.