Standard HGI property…read more Room was large and clean. Staff was friendly. Breakfast buffet offering was minimal, however, with only a few items. You're better off getting an a la carte meal. Fitness center needed an update as some of the equipment was not fully functional including the TV.

This hotel is not meant for handicap people. The room was too small. I couldn't maneuver around the…read moreroom in my scooter. The bathroom has no grab bars by the toilet which made using the bathroom very difficult.

Downtown hotel with a modern interior, a stylish and trendy place to stay. This hotel features chic…read moredecor, contemporary furnishings, and a cool, laid-back atmosphere. On-site bar and restaurant with live music that served up creative, modern cuisine. Sophisticated style, impeccable service, and prime location in the heart of downtown.

Underwhelming, will never be back. No valet, no security personnel. Concierge? Not a chance. For…read morethe price point, I expected all of these things. The bright spots included the front desk receptionist, who appeared to be doing everything, and the restaurant, which was nice. We had the Junior Suite. The bedding wasn't very comfortable, and the room somehow seemed dingy, even though it was a newish hotel. The parking situation was sketchy, and you have to walk through the employee smoking section to get from the parking garage to the back door. I see the vision on what they want the place to be, it's a good concept. But it's a total failure in execution. Advice to Management: Turn your loading zone into a valet, hire a door person/security, and invest in hospitality specialists, not just people who will work for cheap.

This place is great. I don't know why you people are giving them a hard time. This hotel is a…read morehidden gem. A GEM, I TELL YOU. In the lobby, there's a marble staircase that splits into two. It's not huge, but it's there. And I bet it's better than what you've got. And it descends into a really awesome restaurant that's built on top of the river rapids and waterfalls and nature, and it's fantastic. And they keep the lights down low, so it's very romantic. The food is awesome too. It's a little expensive but not bad for the experience. The actual hotel has a 60-foot lap pool. It's not deep but swimming laps isn't an honorable use of time anyway, so don't complain about it. It's great for kids. They've got a fitness center if you want to actually do some exercise, and the fitness center overlooks the pool. Two things here: they have a sauna but it's out of order. I suspect it's been out of order for a looooooong time. And then the hot tub is also pictured on the site, but is now covered over. But you know, I guess that's kind of alright, because when the hotel was built, those were things, but in 2026, maybe we don't need to be that close to other people's butt cheeks in a confined space. The rooms are nice. Not like, Vegas-nice, but definitely more than National-Park-nice. And if you get a room facing the falls, you also get the white noise of the waterfalls, which is pretty awesome - not to mention the view of the falls. The hotel, being built along the side of the river, has many different views of the falls, from the restaurant and the rooms, to the deck of the pool, the attached bar, and the walking-path under the road to the plaza to the north. You can take this either way, and it can be a fun place to base a family trip out of, or you could spend a romantic weekend here. Or you could have a conference here. A romantic one even. o_O Finally, the people here are SUPER professional and helpful. I honestly think they're TOO professional. I'm just a common man. I don't need too much fanciness. They treated me like I was the president. Not the current president, but a decent president, and I shouldn't be treated like that. I just need the keys and I can wander around like an idiot and figure things out. They made sure I knew everything I needed to know, and then you're immediately super comfortable. This is a great place. Sometimes bad things happen. You can't listen to these reviews that are like "THIS PLACE IS TERRIBLE I FOUND A CANDY BAR ON THE GROUND" somebody just dropped it there. The entire world isn't constantly monitored for your mild inconveniences. You didn't die. Move past it.

I got to the hotel early yesterday (130 PM) and noticed there was no internet. I was told they…read morewould look into it. At 230 I was told they were waiting on the provider. At 430 I was told they could not get a hold of the provider. The woman at the front desk began to argue saying 'this is not my fault' 'I don't know who told you what' and 'you can go work in the M Club lounge where the lobby internet works'. I asked for a manager and was told there was none. I asked for a phone #, none, email she gave me. I asked the woman for her name and she said 'I don't have to tell you my name. I did email the manager and of course got no response. Then I see from older reviews that the internet is always an issue. The hotel is rundown and old. 2 pieces of equipment in the gym do not work. The outside stair entrance door does not lock. Meaning that anyone can access the guest room corridor in seconds.

We stayed here previously when it was a Country Inn & Suites. It continues to remain a good value…read moreand decent stay. We were here for 10 days over the holidays visiting family. Jeanette was one of the friendliest, professional and helpful front desk check in's I have run across. The suite style rooms are spacious and you can close off the bedroom area. That makes for a dark and quiet sleeping area. Fridge, Micro, coffee maker, iron and hair dryer in room. Sink kitchenette area. TV's in both rooms. Hot and cold breakfast options. It was busy over the holidays so ran out of some things close to closing time and seating area was full. Heated pool with towels. Gym area with machines. 24 hour Business center was used for a few days by a small group. Paid laundry available. Comfortable bed with many pillows. Housekeeping was excellent bringing us extra items and new batteries for the remote. I highly recommend and will be staying here again.

Good: - great location near the national park, the freeway,…read morelots of shopping - spacious living room with separate bedroom - clean - the in-room ac unit is good sized and kept the room cool - never heard the freeway traffic - nice breakfast with waffles, eggs and bacon Bad: - the in-room ac unit sounds like a small airplane taking off

I've stayed here twice. It looks like they rotate or update some of the decor or art that they have…read morewhich I really like. Entrance: The downstairs area is nicely, appointed the booth where you can sit for meals have their own TVs and in the sitting area with the larger TV there are outlets on the arms of the couch so you can charge your computer or your phone or your tablet. Patio: the patio is large and has some standing tables a few fire pits with the little glass rocks inside. It's really nice and it's close to the street so you can see people walking back-and-forth to other shops in the area. I like the patio. Location: the location is really good. It's really close to the highway and there are plenty of food options as long as you don't wait until too late. There's a food hall next-door, but it closes on Sundays at three unfortunately and 7 on weekdays. The hours may vary by season though so check their website. Parking: very hit or miss there is free parking in front of the hotel in open lots, but there are lots of other attractions in the area and if it's a busy night, it might be hard to find parking. Since most people check into hotels on weekend evenings, it's often difficult to find parking. There is a little space for you to pull into check-in and unload your luggage, but it looks like it can only hold two cars so hopefully people don't abuse it. Rooms: the rooms are good. They have plenty of outlets and charging areas also different lighting options. The main problem I've had with the rooms is that the showers the grout isn't clean and I really don't like that in my experience. The rest of the bathroom has been generally clean.

Overcharged for room, mattresses stiff as a board, no coffee cups, current management is running it…read moreinto the ground. I would spend your money elsewhere. When I brought these things to the managers attention, it was all he could do to give me back the money I was overcharged, nothing else for the time I had to waste to get it. They should use this hotel as training for how to alienate customers. Two stars only for the location and because the staff at the Starbucks were really friendly

We were looking for a special place and found it at The O'Neil House Bed and Breakfast…read more We were greeted by Mercy Johnson the granddaughter of the proprietor. Mercy showed us to the garage where we stowed our bicycles. We had been traveling on the Ohio to Erie Trail and this was quite the destination. A mansion with splendor and charm. The whole place exudes a loving care and is just out of this world loaded with charm. When you stay here, try to book the "Master Suite". If I ever find myself back in Akron I am making a beeline for this place. Thank you so very much for a warm and welcoming visit.

My partner and I stayed here two nights while visiting family. What an amazing experience!…read moreReasonable price for our accommodations (we had plenty of space in the Family Suite). Remarkable property, preserved and restored to perfection with so much to see and so much history. Gayle, Mercy, and Chloe were wonderful. Our breakfast both mornings was delicious. We can't wait to be back! Thank you so much. -Sam & Joe

Deon Watkins is the GM at the Residence Inn Akron I stayed two nights ago. He's a new GM at this…read moreproperty with aspirations of having several under his management. I learned this when I drove with him on Monday. You need to hear this story: I called when I landed in CAK airport asking if the property could send the airport shuttle as it is advertised to have. I heard the hesitation in Deon's voice and as he told me that there was an issue, but if I could give him 5 minutes, he'd call me back. I told him there was a different Marriot nearby and not to worry, I'd simply go elsewhere. He said, "no, don't do that ... just 5 minutes, I'm going to figure this for you sir". Whatever. That's cool. He sounded like he wanted to help and that's surely worth 5 minutes of my time for his investment in my problem. When he called me back, he said "Mr. Bain, our shuttle isn't yet in-service and I don't have anyone available to work the front desk for another few minutes, but I called one of my other workers to cover for me and I'm coming in my personal car to pick you up. This is the kind of can-do attitude that I look for when hiring on my team and really refreshing as the US, once known for its customer service, has surely waned over the years. On the drive, he shared with me the new role he has at the property and about how he sees opportunity to institute better processes at this and the others under the management company's umbrella he might be offered in the future. Thinking about process improvement in a hotel chains is generally as exciting to me as looking at my parent's photos of an antique store they once visited, but he was glowing about the opportunity; so much so, that I actually felt excited with him. That attitude + aspiration is a winning formula. I have little doubt he'll have a region or a district under his purview in 2-5 years. Kudos Deon. (Shower was cold, though and it's pretty loud near the highway)

I would recommend against staying at this hotel. The staff is very friendly - which is the sole…read morereason preventing this from being a one star. However, the property itself is unkempt and disappointing. I am an Ambassador Elite member, so in theory, this is as good as it gets. We stopped in around 4 PM on Friday to check in. The concierge was very helpful and friendly, offered us waters, as gave us our room keys. The elevators were broken so we carried our luggage up the stairs to the third floor. Elevator outages happen, it's certainly not ideal, but it does happen. When we got to our room, it became quickly apparent that this room had flooded very recently as all the equipment to dry the room was still in the room and actively drying the room out. I don't like to be overly fussy, at the end of the day a hotel is just for a couple night. However, within the first fifteen minutes it became very apparent that this was not going to work for a two night stay, given that the room was all around damp and the dehumidifiers were noisy and unpleasant. We took our luggage back down the stairs to the lobby and explained the situation to the concierge. She was once again very friendly and said she had forgotten that room was in process of being corrected after an incident - whatever that means I'm not fully sure - but she was very polite about everything and moved us to a room on the second floor. We took our luggage back up the stairs to the second floor, got to our room, and the entire front panel of the key card fob of the door was missing, which was definitely a little odd, and indicates the state of which the property is kept in, however, the door still worked. However, when we opened the door, there was another guest inside the hotel room. This was a little of an odd experience. The other guests explained the hotel had asked them to move rooms so that we could have the rooms - again not entirely sure what is going on here - but the other guest rapidly packs up their items and leaves us the room. We didn't look around too much, at properties like this I find it's best to not go looking for issues because you'll find them, we were just happy this one wasn't in process of being unflooded. However, later that night we got in bed, to find a sizeable amount of blood smeared on the wall by the bedside lamp. Overall, the staff was really friendly. I am aware this is a Residence Inn, it's not a luxury property, and you have to set your expectations accordingly. However, I think between walking into a flooded room, a room with a guest already in it, and blood on the wall, it fell beneath my expectations.

This stay was great. The Hampton was very clean. Rooms very comfortable and clean. Staff was very…read morefriendly and made checking in and leaving very easy. The Breakfast was above my expectations. The assistant that put out the food never stopped moving. If he was not refilling the food he had the dining area spotless. This is not on the staff. You need a sign that says,do not fill your personal water at the drink station. I watch an Adult drink from the rim of his water jug then stick the drink dispenser nozzle completely in his jug after he had been putting it to his mouth. I just shake my head at people anymore and the act like they are doing nothing wrong. Great stay. Not so smart residents

I stayed at this Hampton Inn several years ago. It was nice then. It no longer is…read more I was going to rate this the worst Hilton I ever stayed at but Yelp just reminded me of a worse experience at another hotel. What is particularly bad is the bathroom. The fans don't work and you get steam trapped in the room, which leads to mildew in all the corners of the tub and peeling paint on the ceiling. The tubs have an anti-slip bottom that doesn't quite get clean and now looks permanently stained and dirty. The rest of the room is standard Hampton Inn. However, because of the fan issue in the bathroom, the room easily becomes humid. So, you need to run the AC and thus the room stays cold. Note that we had two rooms because the woman working hotel reception admitted her incompetence and said she didn't know how to out me in the larger room for the first night. We had the same bathroom fan issues in both rooms and in our daughter's room.

Excellent. Love this place. The cleanest place I've ever seen. Everyone is so polite.read more

We stayed 30 minutes further away than necessary just based on the reviews for this place and we…read morewere glad that we did. The hotel staff were tremendously helpful and friendly. The room was maybe the cleanest we've ever seen. The kids loved the pool. However, the real highlight of our stay was the continental breakfast. It was possibly the best breakfast that we've ever experienced staying at a budget-friendly hotel. Would highly recommend staying here if you are within 30-40 minutes of the property.