Sooooo I don't want this place to get swamped after my review but this place top to bottom is a ten…read moreand if some extra zero behind it . But for sure some of the best customer service , great food and very clean rooms and hallways and outdoors as well. The people are genially nice and really want to point you in the right div Reaction and very friendly, definitely not like New York!!food was really good , such fast service . I'd come back here for sure if I was coming Back. The beds are Also very comfortable and friendly as well

This was a last minute decision to try this hotel, it was in close proximity to the Movie venue…read more Clean, modern. Easy check-in and checkout. Room was super comfy with a nice couch and mini fridge, microwave and coffee maker. 2 bottles of water was a nice surprise. What really stood out was the room darkening curtains, woke up at 7:30 and thought it was still 4am. We did have an issue due to a winter storm, took out their satellite tv so it was a quiet night. We had a very restful night.

What a fantastic hotel. One of the coolest little cities I've ever been too (first time staying on…read morethe east coast) the staff, check in and the rooms were beyond my expectations. I was here for a work trip but I'd come back just to vacation. This place is doing it right. And the included chocolate's in the room? Don't sleep on those as they will melt. Can't wait to come back!

Beautiful hotel, attention to detail is everywhere. The interior designer deserves an award. The…read morestaff is incredible, they were the cherry on top of perfection. The restaurant onsite is as amazing as the hotel, the food was delicious, from appetizers to desserts! If you don't believe this review, I encourage you to see for yourself.

We stayed here while my child played in a Spooky Nook tournament. It was great!…read more Room was comfortable and clean, well appointed. Beds were comfortable. Lobby is comfortable to grab a cup of coffee and start my morning. Reading other reviews with complaints, I do disagree. I didn't find parking particularly confusing at all. It's a multipurpose facility so there are two lots - but it's not that difficult to navigate (I'm baffled by the extreme confusion people had). My fridge was a good size, and worked. All the staff we dealt with here have been so polite and friendly. To complain about no food on site? Not all hotels offer food. Many times we've been in hotels as tournament families and our start time is too early to even hit hotel breakfast when offered. I check what's available and bring stuff if needed. It's just part of being prepared. And yes, I brought what we needed here - not a big deal. Very happy to stay here again, nothing to complain about!

My first stay here and the hotel fell below my expectations. Please check your rooms and take…read morepictures upon arrival as they charge a hold for incidental on your card. You don't want to be charged for a previous guest damages. There are a laundry list of things that needs to be addressed. 1. Hotel room was small. For a sports complex where families is traveling the standard queen room didn't offer a pullout couch and the beds were the size of a full size mattress. 2. The beds were hard 3. Furniture was date and worn 4. Pictures on wall missing 5. Office chair was ripped and turn to shreds. 6. Desk had splinters sticking out 7. Recliner had damage 8. Wall had damage 9. Arcades and games was not working. 10. All the courts in the back gym is horrible 11. Lego flooring that is coming apart and missing tape to keep them secure which poses a safety hazard for kids playing on those mats. 12. The courts were dirty and had not been swept the entire weekend. 13. Half of the Officials were horrible. Didn't care to control the game for safety of kids so much spectators and ref was arguing during live game and now more calls were missed. 14 . Limited food options 15. Parking was crazy. Even as a hotel guest, folks were parking in hotel side which left no parking available for staying guest 16. Only 1 sit down restaurant on site. Food was salty 17. When shared my stay with manager, no accommodations were made. I was only told, yeah we are trying to update all the rooms and they haven't reached mines yet. Also, they were aware of my room damages but you still failed to put a guest in that room after paying $245 per night after being told a hold of $50 per night for incidentals was being added. I was told a kid kicked the ball into the wall and knocked down picture a few weeks ago. 18. You need a key card to turn on the electricity and refrigerator in the room. W/o it electricity doesn't work. 19. Food in food court looked old and dry. It appeared they were not properly checking the food temperature in hot food section of the food court. 20. Tickets are sold as daily entry. No weekend passes The only good thing was being on-site of the venue. A guest stay away from home is to make them feel at home when they are away. I felt the total opposite. I would rather stay where I am comfortable than convenient. Oh PS! I asked to replace that desk chair in my room and all they did was removed that problem and swapped it in another room...smh The warehouse you all have got to do better.

I stayed at this hotel from Friday through Sunday from May 31 to May 3thhh or so…read more.... But the hospitality of silence but comfort the beds were so amazing. Good job thank you so much.

Came with my extended family. We also had small children. Was concerned since the reviews mostly…read moresaid good for solo travelers. However this place has great rooms for families! So big and spacious for the kids to play. Majority of the staff we came in contact with also very polite and helpful. The beds were so comfortable as well. Also very clean, there were a few noticeable cracks and scrapes in the hallways and room but nothing crazy. Breakfast staff was very helpful and was constantly refilling and cleaning the space. Wished they kept the pork items separate from the non pork products in the hot food section. Always assumed Comfort Suites was a hotel with questionable quality however This place has changed my option completely and will probably be more confident booking at other Comfort franchises.

Bed Bugs found in my bed when I woke up crawling on me. Bed bug was shown to the front desk and…read moreyoung attended got smart with me. other young man told me to get the FUCK OUT of his hotel. they are also refusing to REFUND my night stay. DO NOT stay at this hotel. LIVE BED BUGS found crawling on me. manager told me to get the FUCK out. comfort in suites Manheim PA

Room clearly hadn't been cleaned, found multiples cockroaches, we showed these to them and they…read morecontinued to deny there was an issue and then accused my brother-in-law, a literal entomologist, of not knowing what a cockroach looks like. We only asked for a room change, we were denied, and when we politely pressed the issue they threatened to call the cops on us. Also found a French fry, nose strip, and macaroni all on the floor of the room.

This was our first ever B&B experience and it was fantastic! The owners were very hospitable and…read morewelcoming! The house was very charming and cozy. We stayed in the Courtney Room which was on the second floor. It was a small room but it was perfect for us! It was right off a shared living room but lucky for us, no one was in that room! The B&B was within walking distance to all the shops and restaurants downtown. We ended up walking to dinner and then did a mini-pub crawl! When we arrived "home" later in the evening, there were some fresh homemade chocolate chip cookies waiting for us! We really enjoyed them and even took some up to the room for later! The next morning we woke to find coffee in the living room at 7am. The coffee from Whiff Roasters was to die for! Breakfast was served later in the dining room and it was delicious! Overall, we had a fantastic time and would highly recommend the Lititz House Bed & Breakfast!!

Excellent accommodations, friendly proprietors, not too in your face…read more First of all, let me preface this by telling you I usually don't like B&Bs. There's nothing that annoys me more than B&B operators who feel they have to be so nice and helpful that they smother you. The Lititz House wasn't like this at all. John and Heidi, the owners, made us feel like we were visiting friends, but were very professional and competent at the same time. Not an easy trick to pull off. The rooms were cozy, with bathrooms for all. Keeping in mind this is a 100 year old house, the retrofitting is mostly seamless. A couple of the bathrooms were on the small side, but no smaller than your own house. Breakfast was excellent, and the coffee and juices are a standout. (I know that sounds silly, but they were fantastic)

Very nice room, nice breakfast & Great staff. Have stayed…read moretwice and will again. Had a king room Very nice and big.

Very pleased with our stay!…read more I'm giving this five stars, a reminder though that this is 3-star hotel (I would guess). The room was spacious, with space to maneuver around the king bed. There was a desk and TV as well. We were in a bit of a time crunch - staying for a wedding with the shuttle and check-in times colliding - and Bridget was able to check us in early! While she couldn't promise early access (I assume this is standard), it was clear that the staff went above and beyond to ensure we could check in and make the shuttle. Everyone was friendly. I thought we were missing towels (despite staring directly at them) and the front desk brought them up within 2 minutes of me calling. My mistake!! But they were so attentive and helpful. Breakfast from 6-10 - your basic suspects - is a nice perk. Would definitely recommend this place to a friend if they needed a room for the night.

Terrible. Why my company booked me here instead of the Marriot across the street, one will never…read moreknow. Breakfast is nasty and gross. The hotel is under renovation, so instead of the lazy contractors cleaning up after themselves, they inconvenience the hotel guests by locking all the doors and elevators to all the other entrances, so you are forced to use the one and only in the lobby and being put in the last room at the end of the hallway, it's a 1/4 mile walk. Fuck you and I am making sure with my travel coordinators that I never come back to this property.

Best breakfast buffet anywhere!…read more Super clean, seasonal decorations are cute, love the fireplace in the lobby. Employees are friendly and helpful. Great pool, love the free hot chocolate too. We stay here every time we come to Lancaster.

Just finished a six night stay…read more We stayed in large room. It had two queens and a pullout. There was a desk area. Also had a small microwave and small fridge. The room felt dark-with decor in particular. Breakfast every morning. Had your typical breakfast- waffle maker waffles, cereal, bagels, eggs, a breakfast meat, yogurt, fruit, juices. They also had coffee that was out 24/7. Has a small indoor pool and a nice exercise room. Hershey Park during summer months have concerts that you can hear from the sound from your room. So if you go to bed early this may be an important factor. Rooms didn't really have a refresh. I was lucky if trash was taken out and we got new towels without asking. Not a bed made once. I miss those days of coming back to a nicely made bed. I guess those days are long gone? Also, the week we were there lots of kids which were running around the lobby like it was a playground. Overall my stay was okay. I might book here again if I was in the area but I would also consider a different spot as well.

I would like to preface this review with the fact that I have been in service my entire life,…read moreincluding managing a hotel myself. I currently work for American Airlines at the Charlotte Douglas Airport. The front desk agent Matt - caused me to walk away from a prepaid reservation and pay to stay at the Hilton Hershey property instead. Which was amazing, by the way! I had a reservation for 6/15, and had called the week before to reconfirm an early check in. After working my 8-9-hour shift, I drove over 7 hours straight to Hershey PA to take my elderly mother to a concert at Hershey Stadium. Once arriving at the Fairfield, Matt brusquely replied that I did not have a reservation. I explained to him that a Marriott Vacation Club Member had gifted me the room and it was registered in my name as well as theirs. He then "found it" and told me there would be no early check in although I had confirmed, and I would have to wait until after 4pm. Mind you it is 11am, and at this point I have been awake well over 24 hours and am feeling faint. He was so nasty, I took a step back to take a calming breath. He was then so rude to the next lady (in front of her children as well) that she exclaimed "is this how you treat Marriott Bonvoy Members? WOW!" I knew I was unable to reason with this individual, and I was too exhausted to escalate the issue. So, I simply left and took my business elsewhere. I called today after some thought on the matter, hoping to give grace, and it was Matt who answered the phone. He was disdainful, snide, would not provide me with the GM's name or email and disconnected the call. I called Marriott Bonvoy myself and got the information I needed. Matt is ABSOLUTELY NOT the person Guests should EVER see and interact with upon entering a Marriott property. A welcoming smile and spirit of kindness is necessary in our industry. Matt has none of these qualities. Like I relayed to Corporate, Matt is most definitely a cause of loss of revenue for this location. On a more positive note, Zira and Melisa at The Hampton Inn Hershey saved the day! Highly recommend!!!

Cleaner room and more than a nonchalant attitude. All I was told was sorry and then charged the…read moreregular rate. NEVER AGAIN

I wanted to enjoy my stay at the Lancaster Inn and Suites in Lancaster PA but unfortunately the…read moreexperience fell short in several important areas. While the location itself is convenient and the staff was generally polite this hotel is clearly in need of attention and updates. The room was very poorly lit which immediately made it feel uninviting and uncomfortable. Even during the daytime the lighting was so dim that it was difficult to see clearly without turning on every available lamp. At night it felt even worse creating a gloomy atmosphere that made the room feel smaller and older than it should have. One of the biggest disappointments was the couch in the room. It was visibly broken and sagging making it unusable for sitting or relaxing. For a hotel that advertises suites this was especially frustrating since the extra space should be functional and comfortable. Instead the furniture felt worn out and neglected as if it had been ignored for far too long. Overall the room and the property feel outdated and in need of a serious refresh. From the furniture to the lighting and general condition it seems like basic maintenance and modernization have been put on the back burner. Cleanliness was acceptable but that alone does not make up for the lack of comfort and the obvious wear and tear throughout the room. This stay was not terrible but it was far from enjoyable. With proper updates better lighting and replacement of damaged furniture this hotel could be much better. Until then it is hard to justify anything more than a two star rating.