Terrible. Why my company booked me here instead of the Marriot across the street, one will never know. Breakfast is nasty and gross. The hotel is under renovation, so instead of the lazy contractors cleaning up after themselves, they inconvenience the hotel guests by locking all the doors and elevators to all the other entrances, so you are forced to use the one and only in the lobby and being put in the last room at the end of the hallway, it's a 1/4 mile walk. Fuck you and I am making sure with my travel coordinators that I never come back to this property. read more

Best breakfast buffet anywhere! Super clean, seasonal decorations are cute, love the fireplace in the lobby. Employees are friendly and helpful. Great pool, love the free hot chocolate too. We stay here every time we come to Lancaster. read more

Our team stayed at this hotel for a Memorial Day soccer tournament. After extensive research, I picked this hotel for our team. All rooms had a living room area, full kitchen and a separate bedroom. Room and hotel were clean. Everyone was satisfied. They put our group on the same floor near each other so that was nice for the team. They have an indoor pool which the team enjoyed. However, there were several teams there for the weekend, all kids around the same age, preteen/teen. While supervision is required in the pool area, the reality is, it does not happen for this age group. There were a few issues between the groups of kids. My suggestion is to either monitor that kids are there with adult or have security when there are youth groups in for the weekend. read more

Usually nice hotel, but they have slipped badly! The last visit, I arrived late, went to bed and got up early. Taking a shower in the morning, there was something on the shower door. Stepped out, put on my glasses and looked. HAIR! A big globe of nasty black hair stuck on the shower door. Looking around, the shower floor had nasty globs of hair . I took several pics and showed them to the manager when I checked out. He said he was sorry, and would credit my account 40,000 points, which gets me a free night and costs him nothing, but a nice gesture. Three weeks later, he still hadn't sent the credit. So, not only does he run a slime hole of a hotel, he's also a dishonest piece of garbage. I posted this to our corporate travel page too. Beware! There are bad hotels out there! read more

Stayed overnight during trip to sight and sound, was a great experience. Yelp photos made suites look old and drab from photos 7years ago. I was pleasantly surprised the room didn't look like photos. All the amenities of home. King bed comfortable giant Tv in bedroom and living room. Breakfast was delicious. Helpers go to check in and receive any 1 free item from the sundries. Highly recommended. Near a lot of restaurants in walking distance and VERY FRIENDLY STAFF. when in the Lancaster area stay here you'll be glad you did read more

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Accommodations were great. Room was big and beautiful. Clean. No complaints about that. Only complaint was breakfast. Came down at 9 and there was nothing really left. Eggs, bacon, no potatoes left in the container. No bagels. No muffins. No jelly. A few English muffins. Dry cereal and waffle mix. No half and half for coffee in the carafe. I understand it's "free" but it wasn't like we came down at the end of service. (Not really free as it's built into the price of your stay). Just seemed a little unattended to. Would stay at the Hilton Garden Inn across the street instead. We had breakfast there the morning prior and food service was wonderful. Paid for the buffet but I would rather pay $16 and have food than "free" with not much choice. read more

I've stayed here several times now for business. Every time was wonderful! The staff is very friendly and helpful, making you feel great from the moment you walk into the lobby. It's a great place for families, business trips, or for just staying in the Lancaster area. There is a lot to see and do not far from the hotel, and it's easy to get to. Parking is free and you can park close to your room. My rooms were spacious, clean, comfortable-- everything I could have asked for and more! Of course you know I have to review the pool. The first time I went, it was GORGEOUS! Clean, clear, and cool. Next time I went it was cloudy and had obviously been ignored a little too long, so I didn't go in. But this photo was from my most recent visit and it was perfect. I love that it's indoors but surrounded by windows to let the sunshine in. The room itself is kept really warm, almost tropical in temperature. I also used the gym frequently. It's very tiny, but clean and useful if you just want to get some time in on the treadmill. The breakfast and dinners are good. They are the standard Hilton fare, so they aren't anything fantastic but the fact that they are free is great. And the staff that handles them are phenomenal people. Overall, I can't say I have a single complaint from my time at this Homewood Suites. If my travels ever bring me back that way, I'll definitely be staying there again and would recommend it to anyone. read more

Homewood Suites by Hilton Lancaster - Hotels Near Me - Lancaster, Pennsylvania

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Fairly typical Homewood that doesn't offer anything different or spectacular, but it does offer a much better product than a lot of the older and more run down dumps that are in the Lancaster area. (And there are plenty of those.) Breakfast is your standard Homewood breakfast of an egg with a meat and then in our case biscuits with sausage gravy. During our stay the biscuits were rock hard and mercifully the gravy saved them or else an oral surgeon should have been standing by ready to pick up a ton of referrals. The eggs were the normal liquid eggs from a cardboard carton (no real eggs in chain hotels folks, if you want that try a B&B) and the sausage was decent but greasy. (Also the idea of sausage while having biscuits with sausage gravy on the same day is a real head scratcher.) The rest of the offerings were the usual yogurt, waffles, juice, fruit salad that comes out of a plastic tub of formaldehyde juice, bread, and rosemary potatoes. Check in was quick and efficient. We requested a king bed room but received one with two queens instead which was odd as the hotel was not that busy. But more than met our needs although people of a Hilton Honors Gold or Platinum status would have possibly pitched a fit. The only four anomalies about this place were: 1. The keyboards in the business center on both computers had waffle batter? stuck to several keys and the counter tops had hot chocolate powder on them so who knows how long it had been since that area had been cleaned. 2. They have some of the highest ceilings I have ever seen in a hotel room. 3. They do not have the standard sport court that a normal Homewood has with the half basketball court/tennis area. Instead they have more like a 1/4 basketball court that is very small and also located right up against several rooms and the pool area. So if little Johnny misses a shot and it takes a weird bounce off the rim the ball will crack off a window in the pool area or your room window if you are staying on the 1st floor closer to the front desk. 4. The red velvet-like comforters have to be the ugliest and weirdest things I have ever seen in a chain hotel room. In a Vegas brothel? Sure In a corporately branded hotel? Hell, no Overall this Homewood is a decent spot for a stay in the area because it is better than almost all other local choices and it's in proximity to most of the things in downtown Lancaster and in the tourist areas of Route 30. We'll be back. read more

Another great Hilton property. As a lone business traveler and group personal traveler Hilton is consistent. Very friendly front desk and very nice 2-bed suite. Four of us enjoyed the pool for over an hour and then a late night pizza delivery from a local shop. Very enjoyable area and central to many attractions. read more

This is our 6th visit! We keep coming back because we love the area. Homewood Suites always a great job! Their breakfasts are always amazing- with good variety. We have a larger family and we find Homewood Suites the best fit. It can't be a coincidence we always see other large families here too. The staff is great here too! Thank you! read more

Clean, comfortable rooms. Friendly staff. Excellent customer service. Complimentary water, good coffee, available all day. Breakfast brunch was excellent, but not the best I've had. A very friendly, sweet and kind kitchen employee gave my kids awesome coloring books. She was very nice, and very into her job. You have a good employee there. She insisted I not cleanup the mess I (my kids) made. We didn't get her name; necklace, a few tattoos. She was great and made my kids very happy, and she seemed genuinely happy to be working. That speaks volumes not only for her character, but for your establishment. I overheard her make a statement to someone else that indicated that she would like to provide the very best service possible. In an era when customer service and a friendly smile is dying, you have a treasure here with this young woman. I would stay here again. Everything was great. I rarely give 5 stars, so consider this review a 4.5 out of 5. read more

Most important: free wi-fi. Room was very tastefully decorated. Gorgeous pool. Decent fitness centre. Free USA today with every room. But the free breakfast was oustanding. Scrambled eggs, sausage, hash browns, make your own waffles, bagels, toast, yoplait, various fruit juices, etc. etc. etc. Nice neighbourhood 45 min drive out of Philly. I paid $140 per night with full kitchen and two beds. read more

We stayed at Homewood because they have great buffet breakfast, excellent housekeeping and large rooms. However, this Homewood decided not to have buffet breakfasts and not to have housekeeping. Management said it was because of COVID although most hotels were providing these services in the Summer of 2021. The front desk told us management did not want to pay for the buffet and rehire housekeeping. In fact, we went there directly from a Holiday Inn Express in Gettysburg which had breakfast and housekeeping at a much lower price. The hotel itself was nice (pool and large rooms) but go somewhere else which provides services for a much lower price. read more

I love these suite hotels, the extra room and the kitchen are fantastic. Pros: Full kitchen 2 flat screen tv's Ceiling fan in the bedroom! Comfy bed with lots of pillows Free WiFi Decent breakfast- eggs, toast, pastries, waffles, bacon, sausage, etc Cons: the pullout sofa in the living room--horrible mattress. Sticky bathroom floor. ew. I would absolutely return. I can't comment on price, we redeemed points read more

I pre-paid for a 1 king bed suite. When I checked in, I went to my room and noticed that it looked nothing like the picture on the website. I went back to the front desk and showed them a picture of how the room should look and asked why the room I was given is not as described. They said that they put me in a 1 king studio, not a suite, because "that's what I selected when I checked in online". I told them that I did no such thing, and asked why would I pre-pay for one room and then select a smaller cheaper room when checking in? And why should I even be able to do that? After talking to the manager, they agreed to fix the mistake and put me in the correct room. The room they eventually put me in was as shown on the website - very spacious and comfortable with plenty of room for my family and a nice mini-kitchen. If you're vising Amish country then this is hotel is about 20 minutes away, which is at the outer range that I'd be willing to go, but I booked the hotel on short notice and all of the good Amish tourist hotels were sold out. The climate control was somewhat lacking - it was either too hot or too cold. The air vent is aimed directly at the bed, which I don't like. The rooms have DirecTV, which doesn't work when it rains, and it rained, so we didn't get to watch TV. I had to use the laundry room and discovered that the lint trays in both dryers were broken. The free breakfast is abysmal. If you care anything about the food in the hotel then you should go someplace else. I didn't much care since there are more good restaurants and buffets than Las Vegas in this area, but still it was so disappointing to see how terrible their morning food selection was. Not even eggs! They had a self-service waffle maker but the batter dispenser was broken. I and 2 other guests complained about it but the staff insisted it was working fine and "you just have to push really hard" and didn't bother to fix it. Despite this, the seating for the breakfast was almost completely full. I suppose some people will insist on eating anything that's free. When I got home, I checked my credit card account and saw that they charged me twice for the room (for different amounts). I asked why they did that and they said they never received the payment from Hilton that I pre-paid, so they just went ahead and charged me for it (without my authorization). They apologized and said they'll issue a refund. Idiots read more

My husband stayed here on a business trip over Valentine's Day. I called the hotel to see if there was anything I could do to surprise him when he arrived on vday eve. While they didn't offer anything like this, the manager & front desk personnel went out of their way & threw together a Valentines Day goodie bag for my husband, with chocolate truffles, a snickers bar (his fave), & other assorted chocolates. They even went out & bought a Valentines Day card & signed it for me!!!! So nice! The best part? When I pulled out my credit card to pay them for the goodie bag & card, they didn't even charge me. What awesome customer service! I was truly blown away by their willingness to accommodate me when I wasn't even a guest there! Wow! Thank you from a very happy Minnesota husband & wife :) read more

This is where my company puts everyone for business trips. I've been here multiple times but never thought to review. It is AWESOME. There's a pool and fitness center in the hotel plus basketball courts outside. The breakfast in the morning is decent and free with your stay. I've always had great interactions with the staff. Also their rooms are fantastic. Huge comfortable beds, nice shampoo and conditioner, and make up remover wipes for us girls who always forget them! I love staying here! read more

This hotel sucks. Pre-paid, they gave us the wrong room. Didn't have our room available and did not offer a refund. Staff was slow, inept and unhelpful. read more

I love inns, they are just so much more to my liking than the average hotel rooms. What's not to love when you think about it. They have kitchen eras, desk, refrigerators, and stove tops. It truly feels like a home away from home. The room I stayed in was no different. I would suggest Homewood Suites to anyone. You will not be disappointed! read more

If yelp had 10 stars this one would get it!!! Proximity to important things like giant food, Walmart, JB DAWSONS, the mall, Lancaster, country stores, etc. is just a plus to the spectacular suite, friendly service, good continental breakfast, and great stay we experienced. read more

Old, dirty and BUGS. I I would not recommend it to anybody staying in this area there are much cleaner advisor hotels around

Stayed her for business for one night. The suite was overall decent with flat screen TVs. The carpet was clean but there was some mold in the shower area. The staff was somewhat courteous but I had to request my bottled water as an HHonors Diamond member. It was not provided unless I asked. read more

We need the space, with twoddlers and a 9 year old. This place delivers. Clean and fully appointed suite, 24 hour coffee. Decent pool. Nice business center. Hearty breakfast that you can smurf a little from for a pre-lunch snack! read more

Nice quiet clean comfortable rooms. Staff was nice. If they had creamers for the coffee instead of the powder junk and pillows that were comfortable I would do 5 stars read more

Overpriced for the location, but the amenities were very good. Breakfast was surprisingly good. I had biscuits and gravy and yes southerners the north did it right, read more

Fairly nice hotel. The staff was friendly and very accommodating. My brother and I each booked a room here but did so two weeks apart, during check in we realized that they had set us up in adjoining rooms. The continental breakfast was great, plenty of options. They have a really nice lodge area with plenty of seating, including a TV area with a couch and comfy chairs. The rooms were clean, bed was very comfortable. Each room has a full kitchen including an electric stove with two burners, a small dining table with chairs, a full sized refrigerator, a dishwasher, coffee machine, microwave, plates, cups and cutlery. There's an indoor pool and fitness center next to a small outdoor basketball court. Great for families as it's just a short driver to Dutch Wonderland and about 30 minutes from Hersheypark. Overall, we all enjoyed our stay. read more

this place SAVED us. we had a terrible experience with an air bnb and were about at our wits end. we had our Autistic son and service dog with us and the Hilton staff (Duann specifically) were SO great and nice. we have stayed here before and will always continue to whenever we are in the area. if I could give more than 5 stars, I would. amazing service. plus, the room we were able to get on short notice was comfortable, clean and suited us perfectly. read more

This used to one of our "go to" family hotels for our Lancaster/Hershey trips. However I feel the hotel is falling into disrepair. Carpet in lobby area is being held down by duct tape, obvious missing molding in an area not obviously being renovated. Our room has stains on carpet, 2 colors on wall where obvious "paint patches" we're attempted. We received only 3 towels, all of which were "shredded" at the sides. Dishes were missing from kitchen. The water in shower would not shut off, had to repair faucet myself. No sheets in room for pull out bed. Pull out bed obviously not looked at since last guest or so since there were pieces of candy stuck to the mattress and a hanger folded into the bed. Maintainance guy on first floor sitting at his desk with feet up and door open. Scowled at me when I looked at him. Maybe he should be doing a little more work, a little less rest. I hope this hotel gets it back together. It's a very convenient location. read more

We have stayed here several times and love it. But my stars are for Mel (breakfast/evening social). She goes above and beyond and way out of her way to make sure that your experience here is comfortable and friendly! Super friendly and an huge asset to your hotel! read more

Loved this place. Nice staff, quiet room, great value and easy access. Will be back