Very nice stay!…read more Rooms were clean, spacious, and the staff were friendly and knowledgeable. The breakfast was hot and tasty, containing enough that you didn't feel like you were eating the last bite, whenever you arrived. Coffee was always hot and strong! Cyrianna specifically was very friendly, took the time to address a request without complaint, and followed up to make sure the issue was resolved to my satisfaction. I always stay here when in town for business!

Last minute plans to Ruidoso, New Mexico, led us to Best Western Plus Ruidoso Inn for one night…read moreback on May 4, 2024. It's a relatively large building on the southern side of Ruidoso with one entrance in and out of the hotel. My daughters and I agree that this one is quite a bit more modern than the Best Western just a few miles away in Ruidoso Downs. That doesn't necessarily mean we enjoyed this site better... We actually enjoyed the other BW location more as it was quieter and sat in the midst of many pine trees. The elevator was relatively fast. Our bathroom could have been cleaner. Too much hair & not enough scrubbing in the shower! Also, why have shampoo, soap, and body wash dispensers in there if they aren't refilled? The indoor pool (not heated but was still pretty warm to us) was slightly dirty and we were immediately turned off by a huge yellowish loogie floating near us. Gross huh?! It's obvious they don't clean it at night. The hot tub was nice and much cleaner. The lone working ice machine was near here. The breakfast room was a wreck after 8:30AM. Tamales in the warmers were so smushed and torn apart that without the sign we would have wondered what it was... Of course, no employee was tending to the area. I could often hear people walking down the halls and running and playing. Then there was the road noise from Camelot Drive. Overall, our experience wasn't terrible, but it certainly could've been better - namely cleaner. The WI-FI worked fine in our room, however, the welcome sheet and my card sleeve had different passwords. Rose, guest service agent at the front desk the entire time we were there, was very pleasant and kind. Our double queen suite was $161.98 after taxes & fees.

4 Stars - A High-Desert Blackjack Fever Dream…read more There are casinos, and then there are casinos that feel like a mildly hallucinogenic roadside poem written at 7,500 feet above sea level. This is the latter. The blackjack tables here are loose in that beautiful way that makes a gambler feel briefly chosen by the gods. Chips slide, cards slap the felt, and the dealers and pit bosses carry a refreshing lack of casino stiffness. Nobody's breathing down your neck like a tax auditor of sin. The vibe is relaxed, almost conspiratorial--like the whole room knows we're all here for the same ridiculous dance with probability. Two dealers deserve special mention. Makaila runs a table like a jazz drummer--smooth, quick, unflustered. June, meanwhile, is a delightful menace. She enjoys tricking players into thinking she's pulled a blackjack. She'll pause, squint, grin, and for a brief moment the table collectively experiences a small existential crisis before she reveals the truth. It's performance art disguised as card dealing. The hotel itself sits out in Mescalero, right beside Ruidoso, overlooking the calm waters of Mescalero Lake--a high-desert lake that looks especially poetic when the mountain air hits your lungs like cold champagne. At 7,500 feet elevation, the place has that crisp alpine quiet that makes you feel like you've wandered into some strange mountain monastery... except the monks are holding blackjack chips. Inside, the casino is modern, comfortable, and easy to navigate. Outside? The parking lot is a bit ugly--like a sun-baked asphalt lizard. But it's shaded, which in the high desert counts as a civic virtue. The crowd is mostly reasonable. Sure, every casino has a few characters who appear to have been assembled from spare parts and bad decisions--but overall the patrons were friendly. I even noticed quite a few young women comfortably playing at the tables, which usually means the atmosphere hasn't drifted too far into creep territory. The rooms are spacious and many have great views of the lake, which adds a peaceful counterpoint to the card-table chaos downstairs. And if you're the adventurous type, there's a disc golf course nearby plus plenty of walking trails along the lake. It's a nice way to clear your head after battling the dealer and the laws of mathematics. One practical note: Hydrate like a camel preparing for a desert opera. The air here is dry enough to turn a raisin back into a grape. Would I come back? Absolutely. Between the mountain air, the laid-back blackjack, and the occasional theatrical dealer mind-game, it's a wonderfully strange little high-desert gambling outpost. Four stars. Bring water. Bring luck. And keep an eye on June's face when she peeks at that second card.

The hotel and room were very nice. Far exceeded our expectations. The views were lovely…read more The "blond haired witch" that evidently is the manager for the very upscale restaurant and bar was rude, condescending, and over the top. We were unaware of a private event being held in the bar. The bartenders fixed our drinks and she let us all know that a private event was starting. Why wasn't this advertised? Why was she screaming at everyone to leave. "Go outside!" "Finish your drinks there." Well, several of us did attempt that. Not only was there a LARGE oversized DOG on the patio (I'm extremely allergic and I doubt it was a service animal) but someone else was also SMOKING out there. Did she address either of those issues? So we took our pricey drinks to our room. When we came back down at 7 the area was packed, Smokey (?) and chaotic. The bars in the rest of the hotel/casino don't compare with this one. Why wasn't the extremely over priced restaurant opened to the private party instead of the bar which many of us wanted to utilize yet couldn't. The restaurant was nearly empty. The night prior when I inquired about reservations she told me to go to Open Table. "Do you utilize Open Table? Just go there." OK. I do. But why couldn't she take our reservation? What a piece of work. Our breakfasts and bar tenders in the Broken Arrow were fabulous! It was obvious they were locals and took pride in their job. Was interested in the spa but there were no price sheets available. Was told to "look online" but still couldn't access the information. So I didn't "spa it." We don't gamble but came for the ambience, the food and drinks, and the scenery. We will come back. Hopefully Blondie will be GONE! Y'all can do so much better. ###

My boyfriend and I truly enjoy staying here whenever we're in Ruidoso. The staff is always…read morefriendly. The grounds are well maintained & it's pet friendly. They offer breakfast, which is prepared by a kind couple, & is great! The rooms are older but spacious and clean. We will always choose to stay here ... with love from Austin!

Clean Property, but Extremely Unprofessional Management…read more The hotel is clean, pet‑friendly, and well located; however, the management's handling of a simple situation was deeply unprofessional. A poorly dressed, unidentified man--standing outside the pool area--began yelling at us about alcohol before entering and confronting us directly. He wore no uniform, no name tag, and gave no indication that he was an employee. At the time, we were fully dressed and preparing to leave for a birthday concert. My husband and my disabled brother each had one beer in the picnic area while I supervised my daughter swimming. We had been in the pool area for approximately fifteen minutes. Rather than addressing us respectfully, clarifying the rules, or offering a first warning, this individual immediately contacted the general manager. The posted rules were located on the opposite end of the pool--not at the entrance where guests would reasonably expect to see them. We were then given 30 minutes to vacate the property. The GM refused to listen to any explanation, showed no concern for the disabled individual in our party, and offered no resolution other than removal. She did not identify herself by name, did not verify who the man was, and made no effort to gather facts before making her decision. We were even spoken to in a raised voice while attempting to explain the situation. We were respectful guests who caused no disruption. The disruption stemmed entirely from the unidentified man and the GM's response. The situation was handled poorly, unfairly, and without professionalism or compassion. While the hotel itself is well maintained, the management team requires significant training in communication, customer service, and conflict resolution. We will not be returning.

This was one of the few cheaper hotels my husband and I could afford as freshly graduated college…read morestudents with very little money. We enjoyed our stay here, but we only stayed one night. We got a really good deal so there is not much to complain about. You get what you pay for. Everything was in working order and in good condition. Definitely has the Days Inn vibes. If you know, you know.

The room I got was super spacious especially for the price. A great deal IMO. Would definitely stay…read morehere again.

The room was very nice. We had an accessible room and it was great. Plenty of room to move around…read morein the wheelchair. We had a great stay here.

We stayed at La Quinta over Valentine's Day weekend and booked a king bed Mountain View suite. I…read morechose this hotel mainly because the bathtub looked bigger than most and they also had a hot tub and pool, which I had specifically been searching for for weeks. Unfortunately, when we arrived, we found out they were renovating and the pool and hot tub were out of service. This was really disappointing since that was the main reason I booked here, and I didn't see any notice about it on the website when reserving. The room itself was clean and comfortable, but we didn't have any toilet paper in the room and didn't realize until later in the night, which was inconvenient. On a positive note, the breakfast was good -- they had sausage and gravy along with waffles, which we enjoyed. Overall, not a bad stay, but I do wish the renovation and closed amenities had been clearly listed before booking.

Pam Pam Pam...headed to Ruidoso for Spring Break unfortunately we were so busy we did not call in…read moretime to secure a cabin. Our other VRBO we scheduled ended in a bit of a disaster... so we found ourselves searching last second for a place to stay the last few nights... On a whim I called our FAVORITE place to stay the RUIDOSO LODGE CABINS!!!! And Pam answered the phone with a not only a delightful voice amidst a crazy Spring Break week, but a Smile I could hear in her voice and an "Honest to Goddness," Go the "EXTRA MILE," attitude, she found us the vvveeerrryyy last cabin & Was Just the "BIGGEST SWEETEST," Person EVER!!!

We stayed here for 3 nights in Cabin 10 :) it was an amazing stay!!! This place is kept incredibly…read moreclean and you can tell they take pride in their work! Chris has amazing customer service! Every time we've seen her she always asked us how everything was going and if we needed anything at all. We definitely will be back :) I highly recommend this place to anyone who loves the outdoors. A+

Was in town for business and stayed for a few days. The rooms are comfortable and clean. They…read moreadvertise a barrel sauna and tried it out and was nice.

My husband, brother and law, and myself stayed in the suite at the Sitzmark from Friday to today…read more We had a great experience! Lisa was very welcoming and helpful. The room was very clean and spacious. They have grills outside, as well as a sauna! We will definitely be back and will recommend our friends when they come to Ruidoso!

This hotel is beautiful. It looks so unassuming from the outside but once you walk in you'll be…read moresurprised on how updated and pretty it i! Receptions was pretty easy, I had reserved our suite through the Choice app, check in is at 4pm and checkout at 12pm. Make sure you have a Drivers License or State ID, they wouldn't accept my military id, which is odd. The rooms are spacious, we stayed in a 2 Queen Beds Suite and it was like a small apartment minus the kitchen. The living room area was separated from the bedroom area, no doors though. It came with a small fridge and microwave. The televisions had DISH but most channels didn't work or loaded properly. The beds are so comfortable and the pillows are as amazing as the ones in the Comfort Inn! Amazing Pillows! Best sleep ever! Breakfast in the morning is delicious. They have various options for you, eggs and bacon/sausage, pancakes, yogurts, fruits, pastries...it's a complete breakfast and delicious. The coffee, Seattles Best is perfect in the morning but they don't refill throughout the day after breakfast so it will be cold. They do have a coffee machine in the rooms however, with Dunkin Donuts kcups. Room service is only available if you ask for it. They have a great gym, an indoor pool, a whirlpool and sauna (a 3 in 1). They also have a small room with a computer and printer with fax for your convenience. The seating area has a few games to keep you entertained. The staff was a hit or miss, some were nice and attentive while others were quite rude. Thankfully you don't have to deal with them much. This hotel has become my favorite here in Ruidoso. It's over $100 a night but if you use the app you can get rewards and take advantage of offers and discounts.

The woman behind the counter is rude and dismissive. I'm glad they taught her to answer the phone…read morewhile helping a customer in person. I was in person got two Suites and someone called asking for a regular room three months from now and she took that over me. Ok. Say less I'll take me and my 400 somewhere else next time. She also kept questioning how many kids I had (4) Even though I got five beds two suites. Never again. Not to mention the price. 180 a room plus tax. Where everyone else is close to half that. Def not worth the price

Very nice Hotel friendly staff that are so pleasant and welcoming and make you feel comfortable …read more The room was very clean and such comfortable beds ! Beautiful mountain Inn Great lobby and the eating area with such a great breakfast buffet and omelette station such nice staff . Location is great really can't wait until our next stay that we can spend more time in Ruidoso .

I was here for work and had an opportunity to use the hotel. The spaces are nice and updated. The…read morefood was okay; most things were overcooked. The view from the patio is fantastic, and I enjoyed sitting on the patio.