I am writing this to express my disappointment and frustration regarding my family's recent stay at…read morethis hotel. We traveled from out of state for a family vacation and specifically chose to stay at this hotel to support a local business rather than a large franchise. One of the reasons we selected this property was because it openly promotes itself as a pet-friendly hotel. We also paid the required pet fee for our dogs, with the understanding that they would be welcomed as long as we followed your policies. which we have. Throughout our stay, we were repeatedly told that complaints were being made about our dogs being noisy in our hotel room. This was very concerning, as we have never had issues with our dogs at any hotel in the past. They are well-behaved, quiet, and sleep in their kennels when we are away from the room. Our dogs were also with us for the majority of the day and were not left unattended for extended periods of time. The only incident that occurred was when a room cleaner knocked on our door, which caused our dog to growl, which is a natural response to an unexpected knock. Our dog did not bark, and the situation was quickly resolved. This isolated moment does not justify repeated complaints or accusations of ongoing noise disturbances. Despite paying a pet fee and following proper procedures, we were made to feel as though our dogs were not actually welcome. We were effectively made to feel that our dogs should not be left alone in the room at all, even while properly kenneled, which is unreasonable for a hotel that actively advertises itself as pet-friendly. What is even more troubling is the unprofessional conduct displayed by the manager, Michael Lopez. He instructed one of his employees to notify someone from our room yet again about these alleged complaints, and that person happened to be my 15-year-old son. Addressing a minor regarding a guest complaint is completely inappropriate and unacceptable. Any communication regarding concerns should have been directed to an adult.Because of the repeated accusations, the inconsistent treatment regarding your pet-friendly policy, and the stress this situation caused our family, we have decided to end our stay early and will be leaving one day ahead of our scheduled departure. This is not how we expected our family vacation to end, and it is extremely disappointing. We made a conscious decision to support a local hotel, expecting better customer service and professionalism. Instead, we were met with repeated accusations and poor judgment from management. I am beyond disappointed and disgusted by how this situation was handled. I hope this complaint is taken seriously and that appropriate steps are taken to address the unprofessional behavior and inconsistent enforcement of policies so future guests are not treated the same way.

Fantastic front desk, even before I arrived. Great location, walking distance to the shops & a good…read morebrewery. Comfortable beds, room laid out well, clean, good breakfast included. Quiet.

Very nice clean small cabins. Great for rhe price. We…read morestayed in a studio cabin, cable tv, heater comfortable bed. They provide soaps and shampoo. Very helpful people at the front desk.

I have stayed at these cabins about 5 times in the last 3 years. Each time they are worse and we…read morewill not be staying there again. They are not cleaned well, all interior and exterior doors are filly, in desperate need of cleaning / painting. The shower stall has feet stains on it, seems like they have never seen a can of comet or scrubbing bubbles. The pillows were only 1/2 thick. We went to walmart and bought new pillow and when we took off the pillow slips to put them on the new pillows...long black hair was in the pillow slip. The beds are comfortable, but not sure the sheets were clean. Did not smell like clean sheets. The base boards are swollen and appeared like water damage has occurred repeatedly. Parking is terrible. Constant problems with other tenants parking in your spot. Barely enough room for one vehicle per cabin, but many people staying there had a number of cars and blocked you in. The furniture is horrible. Sat in dirty recliner and when placed in the recliner position it threw me out of the chair as it was broken. The owner came and looked at it...said, yep it broke, we don't have a replacement. If they would paint, have a serious cleaning person using cleaning products, use clean sheets, replace the baseboards, paint the doors, buy new furniture and pillows wouldn't be a bad place. Oh...the AC didn't work either and it was 90 degrees during the day.

This was a last minute booking and I was worried. Walking into the room my worries were gone. This…read moreplace is great! For the price it can't be beat. Its clean and quite. Beds are comfortable. There are a few things the room could use like a microwave and both sides of the door chain lock. Other than that this place works.

Very nice stay!…read more Rooms were clean, spacious, and the staff were friendly and knowledgeable. The breakfast was hot and tasty, containing enough that you didn't feel like you were eating the last bite, whenever you arrived. Coffee was always hot and strong! Cyrianna specifically was very friendly, took the time to address a request without complaint, and followed up to make sure the issue was resolved to my satisfaction. I always stay here when in town for business!

Here's an update... This place is very nice. Sits on a hill and looks very modern. The only…read moredownside to me is the AC does not work in the gym. I sweat like a banshee. But overall, it's a nice uncomfortable stay.

This is a hidden gem! It's the kind of place that you really are able to experience nature. You…read moredon't get that from a hotel. Upon arrival we walked in and were immediately stunned at how clean, neatly put together & cozy the cabin was. The staff is extremely accommodating and friendly. They have everything you need in your cabin. My family of 4 was relieved that we were able to cook meals to avoid going out to eat every time we were hungry. They have all the cooking utensils you'll need, a fridge/freezer, keurig (they so thoughtfully put out teas/coffees & sweeteners) microwave & a kitchen table for us to eat around. Meal times are so sacred to us. We love to talk about our days around a table with good food. The scenery is unlike anything I've ever witnessed. As I mentioned you are so close to nature. There are attractions for the whole family just right around the corner. It's very conveniently located. There is not a shortage of entertainment. I've never stayed at a place that had a full game room, tennis court, basket ball court & lounge areas. It was really fun! It will exceed your expectations. I can't stress enough how comfortable our stay was at High Country Lodge! We will 100% be back & recommend it to our friends and family. I wish I could give them more than 5 stars! not to mention they are family owned and operated so they put so much love and care into the property.

One star because the staff is very friendly…read more Other than that, the place is dirty, run down and over priced. Bedding was dirty, bathroom was falling apart, mattress's were OLD and uncomfortable, only 2 of the 4 burners on stove worked, had to put a towel at the base of the door to stop the draft. Rest of the grounds and facilities are in the same condition. Eg pool, hot tub. Is a convenient location for skiing (don't Ski Apache) and tubing, but do yourself a favor and stay down the street.

Very nice Hotel friendly staff that are so pleasant and welcoming and make you feel comfortable …read more The room was very clean and such comfortable beds ! Beautiful mountain Inn Great lobby and the eating area with such a great breakfast buffet and omelette station such nice staff . Location is great really can't wait until our next stay that we can spend more time in Ruidoso .

I was here for work and had an opportunity to use the hotel. The spaces are nice and updated. The…read morefood was okay; most things were overcooked. The view from the patio is fantastic, and I enjoyed sitting on the patio.

Our planned celebration for my mom's 95th birthday was just a disaster. One bedroom had evidently…read morehad large dogs shut in. The smell of urine was so strong your eyes watered. None of the 7 beds downstairs had any bedding. We had chosen this particular cabin - Little Bear Lodge - because all 12 of us would have beds and because of the dog toilet room we had to double up, 40 year old men had to crawl on to the top bunks and mates weren't with mates. The swimming pool and hot tub were a big draw as they were advertised as heated. The heater did not work. They charged us a $400 cleaning fee but expect us to clean before we leave AND haul trash ourselves! Do not go there. If you have to choose sleeping in your car or this, choose your car. It won't be as big an aggravation.

We've rented from Hummingbird Cabins before and had a great experience, which makes this recent…read morestay all the more disappointing. The home was advertised as a premium property, but what we walked into felt more like someone's neglected second home -- furnished with mismatched items, poorly maintained, and nowhere near worth the price we paid. Here are some of the issues we experienced during our stay: * The oven broke on the first morning, and despite calling at 9:30 AM, no one came until after a second call that evening. * Mattresses were old and uncomfortable * The master bed is not suitable for anyone under 5'4" because it is too high to access safely and no step is provided. The nightstand next to it was about 12" too short to be usable. * Fixtures were grimy and coated in calcium and gunk. * Bath towels were threadbare, closer to dish towels in quality. * Only two thin hot pads in the kitchen -- I actually burned myself using them. * The kitchen was poorly stocked, and many items felt dirty or greasy. There was only one mixing bowl, and we found a bag of rotting avocados in the pantry. * The dishwasher didn't clean, and the instructions said to use vinegar -- which wasn't provided -- so we had to hand-wash everything. * The refrigerator made loud noises one night and kept us awake. * Worst of all, the dryer had no lint trap, with visible internal buildup -- a major fire hazard. * No coffee or side tables in the living room, making it impractical to relax with a drink or play games. * The house was dark and poorly lit, not at all like the bright, welcoming listing photos. * We were not allowed to use the patio heaters, even though they were advertised. When we asked how to turn them on, we got a generic text saying they weren't allowed -- with no explanation. * The yard was completely overgrown and unusable. We had hoped to enjoy the outdoor space but couldn't. We attempted to resolve this directly with Hummingbird Cabins, but their staff told us management could only be contacted by email and offered no timeline or assurance of follow-up. We never received a response to our email. That is not how a professional rental company should operate. We paid for a premium experience and got a substandard one. Until this property is properly cleaned, updated, and made safe, we cannot recommend it -- and we hope the company takes our feedback seriously.

Ruidoso Lodge Cabins, oh how I would love to go back!…read more While we were there, we stayed in one of the Hidden Canyon cabins, which was so wonderfully remote. Tucked away between the foothills of the mountains, we got to experience a peaceful, quiet long weekend. There are only two other cabins on the road that ours was on, so the quietude really was palpable. In the mornings (we got up before our neighbors, apparently) it felt like we were the only two people in the whole world. Even though it was chilly, we would go out on the deck to enjoy our morning coffee (for him) and tea (for me) while listening to the creak of the trees, the chirp of birds, a distant woodpecker hunting for breakfast... it was just so lovely. Actually, the in-your-face nature reached a whole other level when we had a moment interacting with the local deer population. We were on our way to the car to head towards town, when we suddenly realized that there was a herd of deer wandering towards us. Not wanting to scare them with the car door sounds, we just stopped and stood completely still. We had expected them to just continue on their way, but they actually decided to stop and check us out. A few of them actually came right up to us and (I swear, I couldn't make this up!) licked our hands! (For the "pics or it didn't happen" people out there, please do see the pictures I've uploaded. Told you-- I couldn't make this up!) Regarding the cabin itself-- the amenities were everything we could have hoped for. The kitchen was immaculately cleaned and ready for us to make a meal in, the bathroom was lovely with its skylight and river stone shower, and the bed... well, it might have been just about the most comfortable bed the husband and I had ever slept in. Not kidding! Honestly, I can't do this place any justice by writing about it. You'll just have to go take a look at the pictures, or better yet, go stay for a weekend yourself! It really is an amazing experience.

Don't be deceived by the pictures. It is nothing like what they show. We have been staying here…read moresince the cabins were built. This is the first time that we have been back since the flood. This place is very sad and depressing. They not spending anything on taking care of the yard, no flowers, no upkeep on the cabins. There is still a duplex cabin that wash ravaged by the flood next to the cabins. Management is very difficult to get a hold of when you need something. A lots of excuses! Have a good time and stay somewhere else.