Cancel

    Open app

    Search

    Hampton Inn Austin-Round Rock

    3.5 (52 reviews)
    ModerateHotels
    Open Open 24 hours

    Hampton Inn Austin-Round Rock Photos

    Recommended Reviews - Hampton Inn Austin-Round Rock

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
    Yelp app icon
    Browse more easily on the app
    Review Feed Illustration

    Reviews With Photos

    Jessica R.

    What an experience so far. This is only day one so I will tell you my experience so far. We checked in at 2:00 to ensure we paid for the rooms for our party. We'll our check was not approved because it was not preauthorized and sent days before. As a school employee this expense was a burden put on the team. Understanding the procedure I paid out of pocket. We were then told that we couldn't check in until 3:00, so we had to come back. We came back to the hotel at 5:00 and stood in line again. Then I was asked to pay again, which I argued. The gentleman pulled up my account and saw my balance had been payed. I was given my key to head up to my room. I headed to my room and the key didn't work. I had to head down to the lobby to request another key. I came up to my room and finally was able to enter my room. I was in town for a huge educational conference and surprised the hotel provides a one star experience. I hope the next few days turn around for me.

    Tired
    Bethanne A.

    Comfortable, clean and courteous staff. Reasonably priced hotel, and we know the sheets are clean. Check out is noon which is a plus. We are only here for Christmas weekend and have to get up early so check out will be earlier. We like Hampton Inns as we never have any complaint. A miracle for my hubs as I am the one complaining. Merry Christmas fellow Yelpers!

    Ewww brother.... What is that?
    Rob F.

    Hampton property off a back side road in Round rock close to I-35... this is an older Hampton that appears to be renovated, to me this is just an average Hampton where some things could be improved. See the pictures of the tub where in both rooms we had there was rust and chips around the drains of the tub-- this seems like something that could box fixed relatively easily, I.E. with a can of rustoleum. When you see the rust stains at first you are horrified thinking it was something else LOL! Other thing that stood out to me at this property was the disfunction at breakfast- both mornings we went down and the milk was out of the decanter. The meat was also out for a while-- we went about 9:30 so I feel the breakfast attendant was not the most attentive and was going out of her way to not refill the empty food. One morning guests got upset and the front desk clerk, had to come refill the milk-- something definitely going on with breakfast attendant. The rooms also had a musty smell, it wasn't strong but just enough to get the nose running. Next time in Austin we will probably stay at a different Hilton property.

    See all

    10 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    1 year ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 1

    3 years ago

    Helpful 0
    Thanks 0
    Love this 1
    Oh no 0

    3 years ago

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Kelly T.
    51
    86
    83

    2 years ago

    Clean rooms- decent breakfast- staff very friendly- plenty of towels- hotel had a pipe bust but they handled it quickly

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of C L.
    0
    15
    5

    1 year ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Chris S.
    818
    1018
    1828

    5 years ago

    Helpful 5
    Thanks 0
    Love this 3
    Oh no 0
    Photo of Dana S.
    39
    50
    37

    3 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    No hospitality. Owner is miserable and rude. Over priced and dirty. This hotel does not care about you.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Gregg H.
    1408
    57
    43

    16 years ago

    Helpful 2
    Thanks 0
    Love this 1
    Oh no 0

    3 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    8 years ago

    Helpful 1
    Thanks 0
    Love this 1
    Oh no 0

    5 years ago

    Staff was awesome and very informative on things to do around the area with kids. Swimming area was clean and pool well maintained.

    Helpful 0
    Thanks 0
    Love this 1
    Oh no 0

    5 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Little bit older than the newer Hilton down the road. The staff was nice and my stay was very quiet.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    9 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    13 years ago

    Business owner information

    Photo of Robin H.

    Robin H.

    Helpful 1
    Thanks 0
    Love this 4
    Oh no 0

    14 years ago

    Business owner information

    Photo of Robin H.

    Robin H.

    Helpful 3
    Thanks 0
    Love this 0
    Oh no 0

    14 years ago

    Business owner information

    Photo of Robin H.

    Robin H.

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0
    Photo of C R.
    0
    9
    12

    12 years ago

    Helpful 1
    Thanks 0
    Love this 1
    Oh no 0

    11 years ago

    Helpful 0
    Thanks 0
    Love this 1
    Oh no 0
    Photo of Dora R.
    23
    32
    27

    7 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    10 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Brett N.
    53
    52
    14

    11 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    11 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Chris K.
    13
    105
    12

    10 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Gene B.
    0
    94
    11

    8 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    9 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Matt R.
    30
    64
    93

    8 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    7 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    16 years ago

    I'm pushing 20 plus stays here this year. Always a decent visit. Has one of the best hotel fitness rooms around.

    Business owner information

    Photo of Robin H.

    Robin H.

    Helpful 3
    Thanks 0
    Love this 0
    Oh no 0

    8 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    14 years ago

    Business owner information

    Photo of Robin H.

    Robin H.

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    10 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Mel S.
    11
    87
    12

    9 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    17 years ago

    Helpful 0
    Thanks 0
    Love this 1
    Oh no 0

    Page 1 of 2

    Ask the Community - Hampton Inn Austin-Round Rock

    Review Highlights - Hampton Inn Austin-Round Rock

    Since the hotel offers complimentary breakfast and seems to have no differentiation among rooms, this was all that I expected.

    Mentioned in 2 reviews

    Read more highlights

    The Ruby Hotel & Bar

    The Ruby Hotel & Bar

    4.3
    (200 reviews)
    $$

    I had a really lovely stay at the Ruby Hotel in Round Rock. The property has a fun, slightly campy…read morecharm while still feeling modern and thoughtfully designed -- overall, it's just a very cute place to stay. The food was genuinely excellent, and the service was warm and attentive throughout. The bed was also a standout -- more comfortable than what I've experienced at most four-star hotels. I also loved the in-room Nespresso machine, which was a great touch. The only drawbacks are the location and setting. It's not ideal if you want to be close to a more metropolitan, walkable area, and being right on the creek means there can be quite a few bugs, especially in the evening. Overall, I'd definitely recommend it if you're looking for a relaxing, stylish getaway with great food and very comfortable rooms.

    I keep forgetting about this hidden gem. This place was…read morejampacked. I have to remember it is a hotel bar, with live music that also welcome to the round rock nightlife patrons The music was live and had a nice sound to it, it could've been greatly improved with some type of assistance because although the gentleman was singing, could not make out the words could've been a combination of his articulation and my hearing but either way be improved The martini was well-balanced and well-made Friendly interactive, bartender It has been several years since I have been here... It won't take me that long to come back again. Definitely needs to be on your rotation if you're looking for a good bar that round rock area with live music.

    TownePlace Suites by Marriott Austin Round Rock

    TownePlace Suites by Marriott Austin Round Rock

    4.3
    (12 reviews)
    $$

    Spent five nights at Townplace in Round Rock. Arrived early, after 1 from an east coast flight…read more They were accommodating and cleaned up a room for us. Front desk did not give us any acknowledgement or gift for Gold membership, but no big deal. Place was on the wrong side of a highway, with only a Thai seafood and a Vietnamese pho place nearby. Behind a Good Will store and surrounded by an industrial park. Plenty of parking, standard lobby, small gym which we used, small pool. Room was clean, had the usual kitchen setup and accessories. Nice AC during a hot week. Standard furnishings, but sound on flat screen was not good. Breakfast was the worst we have ever had. First day had uncooked oatmeal, some scrambled egg and some hashbrowns mixed w sausage pieces and veg. A little cut fruit, and no whole fruit. Only good was the coffee. We tried next day and the same, so we avoided breakfast for the rest of our stay besides picking up coffee and fixings for our own oatmeal packages. Last day had some pre cooked bacon paper slices. We stayed here to be near the Dell Round Rock campus to visit family. Next time we will stay closer to other Dell campus.

    We stayed for 4 days while exploring the Austin area. Quick…read more20 minute drive to downtown. Very well kept building. The staff was very friendly and attentive. It was very obvious that the leadership of this facility were on top of it. Example- the desk staff stayed in the lobby area to be very visible and available. Not hiding in the back like similar hotels. They intentionally kept the cheerleader teams on lower floors away from us. The quiet was appreciated. Would definitely stay there again.

    La Quinta Inn & Suites by Wyndham Round Rock East

    La Quinta Inn & Suites by Wyndham Round Rock East

    4.1
    (17 reviews)

    Very clean and open had a bar and pool table. Was only there one night but it would be a great…read moreplace to stay multiple nights. The two gentlemen who helped check us in were very professional and friendly! The shower was amazing and the water pressure was great! Very comfortable bed too! Would definitely recommend it!

    Smelled like wet dog and had dog hair in the room. Requested to be moved to a different room -…read moreReceptionists was already being difficult since I've made a comment that I thought I booked two queens instead of one king ... I guess she tagged me to be a "difficult customer" even when I didn't make a big deal and admitted I was at fault ... however, when I got in the room, the room was filthy. When I called her, she was not apologetic, was condescending, and not helpful at all. She quickly said she can offer a refund or we stay in the room. She could care less about the inconvenience... she didn't bother to offer to perhaps send housekeeping to maybe clean the room again since they can't offer a clean room for us... I had to call corporate who was much helpful, but in the end, we decided to book with Hyatt - and they were actually cheaper. Then, when I went downstairs to tell them we'll take the refund, I told her (and maybe the manager that was standing next to her) that I left the dog hairs I found on the night stand and that the chair they have was sticky and filthy. They just looked at me and was like "OK". Oh wow - my husband and I were laughing as we drove off... what a joke. We feel bad for the owner of this hotel. The two ladies at the front are the representatives of their business and the brand and let me tell you, those two ladies don't give a flying you-know-what if this hotel thrives. We come in this area about 8x a year since my sons loves Kalahari. We really thought this place was a good alternative when we aren't staying in the waterpark for the whole weekend like we're doing this time. But ... Total yuck. Please do yourself a favor and drive the extra few minutes to go to a much cleaner hotel. Off to Hyatt we go. It's only an extra 8 minutes down the road.

    SpringHill Suites by Marriott Austin Round Rock

    SpringHill Suites by Marriott Austin Round Rock

    3.4
    (53 reviews)
    $$

    I really wish I could give this place more stars because i thought the front desk staff was…read moreoutstanding and the free breakfast buffet was quite a spread, considering that it was free. We were expecting to use the trundle bed and when we pulled it out, the mattress was stained and there were lots of black little things on the mattress.....i didn't see any of them move around, but it creeped us out. The hotel was at 100% capacity due to a local tournament so they had no other rooms to switch us to. In the end, myself + 7 year old slept on the couch. I didn't sleep a wink that night. Also, i think this place is due for a remodel. Just seems like a dated property and the bathroom could definitely be refreshed.

    I brought a giant group to this hotel totaling close to 150 rooms and was treated like absolute…read moredirt. I still can't believe how illogical, confrontational, and rude their entire staff was to our group, all stemming from their unhinged GM named Holly. She is a real piece of work. The morning our group was to arrived I asked them to put out this very simple "Welcome to Austin" sign addressed toward those from our group. We've used this same sign at 40+ properties nationwide. The nutcase proceeded to very aggressively tell me they can't advertise in their hotel. It wasn't an advertisement lol. A simple sign for the night of check in considering we were taking up 4/5 of their hotel for the entire weekend! Give me a break, right? How the conversation should have went: Brent, we've been waiting for you and are excited for the big weekend. Thanks so much for bringing your large group to our hotel. Here's my cell phone. Don't hesitate to call or email me if you run into any issues. We appreciate your business. Instead, this absolutely ridiculous woman named Holly proceeded to CALL THE POLICE and file a no trespassing order since I persisted to try to convince her to allow the sign. She basically kicked me out of the hotel for simply trying to reason. But I learned she is not logical and has no common sense so it was a dead end. Absolutely ridiculous and disappointing! I'm not a fan of cancel culture and going after people's jobs but if anyone deserves to be fired, this insane lady Holly needs to be axed IMMEDIATELY. When Monday hits I'm working up the corporate ladder to make sure Marriott makes it up to me and that this obnoxious obnoxious, power tripping woman doesn't play this game with someone else ever again. Absolute nightmare and added stress I didn't need while trying to focus on bringing hospitality to our large event and its participants that chose to join us. Total slap in the face. Holly, you are a disgrace, as well are the associates standing there going along with her antics and not putting a stop to her charades.

    Home2 Suites by Hilton Round Rock Medical Center

    Home2 Suites by Hilton Round Rock Medical Center

    3.0
    (2 reviews)

    I visited the Medical Center location in around Rock. It is a newer location easily accessible at…read morean intersection with well lit free parking, restaurants, and Round Rock Premium Outlets nearby. 5/5 The lobby includes the free breakfast section and separate ample seating with multiple charging stations. 5/5 My room was spacious and included a refrigerator, dishwasher, dishes, a sleeper sofa with room divider, and double beds. As I sanitized my room before unpacking, I didn't discover any hotel room issues. 5/5. It's definitely a great option when in the area.

    We had high hopes when we stayed here, having had good service at the previous Hiltons we stayed…read moreat. Sadly, that turned sour quickly. We had to ask three times to simply get hangers. The hotel only cleans every other day to cut costs, so you must request a cleaning if you want more often than that. That is exactly what we did. Unfortunately, this is what we saw when we got back to the hotel, see pic below, when we requested a cleaning. The excuse from the receptionist was the hotel was full so they did not have enough housekeepers to clean our room. Then the manager called the next day after we had to send two texts about what happened. He said it happened because the housekeeper saw a do not disturb sign on the door. Either way it is unacceptable, and the fact that they have conflicting stories about the incident is not good. Certainly, if the housekeeper should have come back to clean the room, knowing we specifically requested a cleaning. Other than that the breakfast was lousy--even by complimentary breakfast standards. The omelette tasted rubbery, the oatmeal was soggy and there were very few selctions. It was so bad that very few people were seen at breakfast the whole stay. Finally, the pool was unusable the whole time we were there. Apparently the pool heater broke which would have cost $5000 to fix, so despite the weather being nice, the pool was closed because a multimillion dollar company did not want to spend five thousand to fix a heater and settle the cost with the warranty company later. Despite the problems we had, the manager who checked us out, did not offer us a penny off the bill, very poor service and we would not recommend anyone to stay here.

    Tru by Hilton Round Rock

    Tru by Hilton Round Rock

    3.3
    (37 reviews)
    $$

    the bed was not comfortable. there was no bath only a standing shower with no full bench. the pool…read moreis small.

    THIS HOTEL AND ITS MANAGEMENT AND STAFF ARE RACIST AND I WOULD NEVER STAY HERE EVER AGAIN. THE…read moreMANAGER SONYA HUNG UP IN MY FACE FOR NO REASON AT ALL AND REFUSED TO HONOR HILTON'S SERVICE GUARANTEE THAT IS POSTED ON THE WALL. SHE THEN THREATENED TO CALL THE POLICE ON ME FOR MAKING A CUSTOMER SERVICE COMPLAINT. Mind you, I did literally nothing but make a normal CUSTOMER SERVICE complaint. I am a licensed attorney and a professional and I never even raised my voice. Who the heck calls the POLICE on a guest for making a customer service complaint? I wasn't even onsite anymore at the time. I was talking to Sonya on the phone after SHE CALLED ME. Once she made the threat, I then called the Round Rock PD myself to find out if she actually did file a complaint on me. I am waiting to hear back. Below, I've detailed more information about what happened. --------------------------------------------------------------------------------------------- I travel WEEKLY for business and I have NEVER been treated as horribly as I was treated by SONYA and because of her, I will NEVER stay at a Hilton property ever again. This hotel does not honor its service guarantee. When I checked in, I had already registered and PREPAID on my American Express card. Despite that, I was still made to fill out an archaic PAPER registration form because they said the "owner" thinks people will lie and say they never stayed at the hotel. Then, the elevator was FILTHY. The major issue, though, is the service. I was NEVER informed that they do housekeeping every other day. I also requested IN WRITING that I receive extra towels. Despite my request, when I returned to my room after a long work day, my room had NOT been cleaned and I had NOT received towel service. I had to clean my own room, handle my own dirty towels and trash, and was offered a measly 1500 points, then 2000 which I expressed was NOT SATISFACTORY. I was not offered a CLEAN ROOM. I was NOT OFFERED A REFUND FOR THE NIGHT'S STAY AS LISTED ON THE GUARANTEE, AND I was not offered POINTS to cover a night. Instead, I was treated like CRAP. Sonya, the "manager," brushed me off in my face, then faked like she was going to "look into the matter," and called me about an hour later after I had checked out, and said they weren't going to do anything to assist. When I asked had she talked to the person who checked me in, she then HUNG UP IN MY FACE. After Sonya hung up on me, I called the hotel back and asked for another manager or the owner's contact information. Alyssa, the front desk agent, said that I was "creating a problem" and to "please stop calling." Mind you, this was my FIRST AND ONLY call besides when Sonya called me then hung up in my face. I asked how I was creating a problem by asking for service as a hotel guest? Alyssa then said the only person I could talk to was Sonya. I said, great. Please transfer me to Sonya again. I was transferred to Sonya who THREATENED ME and said said she was going to report me to ROUND ROCK POLICE DEPARTMENT FOR HARASSMENT. This is insane. I'm a licensed attorney and I did nothing illegal by asking for customer service at a HOTEL. Mind you, I am a professional woman and I was kind and did not raise my voice or treat them poorly at all. But, they were not only rude, they also threatened me with the POLICE. If you are BLACK OR A PERSON OF COLOR, do NOT stay at this hotel or at any HILTON chain. Even if you are not black, I suggest you look elsewhere. I plan to look into filing an action for discrimination. I will also be contacting Hilton's corporate office. They do not honor their guarantees or assist black customers. In addition to contacting corporate, I will be filing a complaint with the Attorney General of Texas for them not honoring the advertised guarantee and then threatening me with the police. This was the WORST hotel experience I've had in my life. Stay FAR AWAY FROM Hilton and if you must stay at a Hilton chain, I suggest you choose any other location except for this one!!!!!

    Hampton Inn Austin-Round Rock - hotels - Updated August 2026

    Loading...
    Loading...
    Loading...