Archer hotel is the only hotel we will stay when visiting our family in the Boston area. It is…read moregorgeous, immaculate and in the best area all while being close enough to Boston. The staff are always very pleasant and go out of their way to make sure you have everything you need. The bar area is beautiful and the bartenders make the best drinks. Plenty of restaurants all within walking distance and several more to choose from in the mall located 2 minutes down the street. The rooms are huge with 2 king sized beds that are sooo comfortable to sleep on. I booked our room this time using the Mother's Day promo and received a bottle of champagne at check in that was presented to me in a cute gift bag. Small things like that leave lasting memories.

Where do I start? The location was perfect -- close to so many great food spots! The restaurant and…read morebar décor was beautiful, and the food was just as impressive. Every staff member we met was kind, helpful, and welcoming. Our room had so many thoughtful touches -- a Nespresso maker, complimentary slippers, and other small details that made our stay feel special. It was our first time staying at an Archer property, and I absolutely loved it. Unfortunately, there aren't any Archer hotels down south, but I can't wait for the next opportunity to stay at another one!

Dates of stay: Columbus Day weekend 2022…read more Firstly- this is not in Boston. Boston is about 30- 40 minutes away depending on traffic so if you really want to be downtown and checking out the State House/Freedom Trail/MFA or anything quintessentially Boston- this is not the location. Interior: Hotel is clean and quiet. There were a lot of people at the hotel this weekend due to a myriad of events. From what my eavesdropping discovered there were women's athletics events, leaf peepers and persons in town for weddings (like me). I didn't feel overwhelmed or crowded despite this place being full occupancy the whole weekend. The area where they have computers isn't that great- you can't even use zoom so you're better off bringing your own laptop if you have web based meetings. There is a printer if that's enticing! This hotel is pet friendly- I saw dogs of all sizes here. All were super quiet which is great and the place didn't reek of dirty dog which is great. If I hadn't noticed people walking their dogs I wouldn't had known pets could be brought here. Exterior: The road that leads to the hotel is very dark at night! If you get here after 10pm you will likely have to park at the lot in the back of the hotel which is massive. The property is what is to be expected of a Courtyard- nothing fancy but definitely not a hole in the wall. Room: My room was great. The bed was very comfortable and now my husband wants to get the same bed in our house! The room was not huge but it was fine for the two of us. The AC works very well (too damn well for my liking) so it makes for a nice crisp New England night inside your room (while you snuggle under the down comforter). The rooms only get cleaned upon request so if that is important to you keep that in mind. The water pressure is spectacular as is the temperature of the hot water!! The water is also filtered so no extra chlorine or other toxins sneaking into your shower water! Minor critique/observation- if you need the bathroom mirror to defog fast because you're in a hurry this may be an issue. The mirror took forever to defog and there's no vent to suck out the steam. Opening the door didn't help much at all! Like I said this is minor- you may be one of the beautiful people who never needs a mirror and just "wakes up like this"... Cost: The cost was one of the cheaper options and I needed something super close within Billerica so it was perfect. Note that they don't charge your card until you get to the hotel. Staff: This is where my biggest gripe is. I called during the days before my stay to speak with the front desk due to wanting to flag that I would be arriving very late and most importantly not to give my room away. Despite just numerous efforts no one ever picked up the front desk phone. I had to go through the main reservations number for Marriott for them to put a note in the account. It was very frustrating- even they couldn't get anyone from the Billerica hotel to pick up the phone. When I got to the hotel the person at the desk was pleasant and everything went off without a hitch. I would say this isn't the type of hotel where you just see a person sitting at the front desk- they're in the room adjoining the front desk and you have to signal to them or wait for them to appear. The people who worked at the deceptively named Bistro were all very nice. Note that the Bistro is only open in the morning, does not have a kitchen and serves Starbucks coffee and other products. Overall: If I had to stay in this area for some reason again, I'd chose this hotel.

Title: Do not assume an accessible-room request has been handled…read more We have used this Courtyard because it is convenient for visiting family in Billerica. The location is good, and we have always had positive experiences with the café and its staff. Unfortunately, our latest stays showed a serious weakness in the hotel's handling of accessibility needs and guest-service follow-up. My wife has Charcot-Marie-Tooth disease and significant mobility limitations. For her, an accessible shower--not a tub--is a necessity. She also needs a room setup that allows her to get safely on and off the bed and toilet. We requested an accessible room through Marriott when making our reservation. Before we arrived, our daughter went to the hotel to confirm that the room would be suitable. She was told that the hotel has more than one kind of accessible room, including a room with a tub and a room with an accessible shower. More troubling, she learned that an ADA room had not yet been assigned to us at that point. The appropriate room was assigned only after she made that visit. Although we ultimately received a room with a shower, it still did not work well for my wife's needs. The bed and toilet were too low for her to use safely without assistance. The shower light/fan was not working, and the television remote would turn the television on but could not change channels or control the volume. We reported those problems at checkout. There was also confusion over 20,000 Marriott eBonus points. We tried to use the points when booking and were told by Marriott's reservation agent that the matter required a code and would need to be handled by the hotel manager. We were told the same thing again before arrival. When we arrived and asked for the manager, however, we were told she was unexpectedly unavailable for the remainder of our stay. The most frustrating part has been the response afterward. We contacted both the hotel and Marriott Customer Care, explained the circumstances in detail, and asked for fair compensation. The replies acknowledged the concerns but did not offer any resolution. The hotel said it could not retroactively turn a paid stay into a points stay, even though we were asking for practical compensation for the inability to use the points as we had tried to do at booking, along with the accessibility and maintenance issues. Accessible travel already requires advance planning. Guests should not have to send a family member to a hotel in person to verify whether an appropriate room has even been assigned, and they should not have to chase multiple Marriott departments afterward just to receive a straightforward response. We hope the hotel improves its process for confirming the specific accessible features a guest needs and gives its managers the authority to resolve problems when that process fails.

While dining in the restaurant last night (8/11) another patron and I noticed a mouse running…read morearound near the bar. When I spoke to the staff, the response was less than adequate. "Since the front doors open by sensor, it is difficult to keep them out." My meal wasn't even discounted. Needless to say, I will not eat in their restaurant again. My room is clean so I guess that warrants a couple of stars.

Great visit We love Donald at Checkin and Michelle at the…read morebar Comfy clean rooms Thank you

After staying in Manhattan, our Homewood Suites room seemed palatial. It's very nice to be in a…read moresuite with a small living room and kitchen. It would have been nicer if there had been a desk because the dining table was too high or the chairs were too low. The breakfast buffet was decent. I appreciated it had oatmeal and some nice toppings like chopped walnuts, pumpkin seeds and pecans. My wife thought the hot foods were all pretty poor. I'm glad I didn't try them. The location is pretty good. You can quickly get on the highway and get to many neighboring towns quickly, from Woburn to Waltham to Arlington. And it wasn't too far from Back Bay and the airport. The outside of the building itself looks kind of run down. I couldn't figure out how to get the treadmill to start. I did appreciate the occasional rabbits you would see while jogging in the neighborhood.

This is the worst place to stay. The front desk is very rude and disrespectful. DO NOT STAY AT…read moreTHIS PLACE.

I Stayed here during a business trip and the hotel was very clean and the rooms were a really good…read moresize. My room was a king studio suite which was very roomy with a kitchen and then a couch with a long desk and a TV on a swivel to be able to watch in bed or on the couch. I did make it down to breakfast one morning and it was ok , they had scrambled eggs , sausage and French toast sticks along with all the normal continental breakfast items. I think you main draw to this hotel would be location as you are in the parking lot of the Burlington mall and a lot of food options to eat at. Also the staff was friendly and always greeted me when I passed the front desk.

They have a heated pool, gym, free breakfast, free parking. Location couldn't be any better. It's…read moreclose to the mall, just walk across the parking lot. There are plenty of food options, Wegmans and Kings up the street some. Movie theaters close by, legit everything you need is in walking distance. The rooms are all suites, so guaranteed to have space, lots of it. They have conjoined rooms, very clean. They carpets don't feel gross on your bare feet. When you walk in it smells so good. The staff - A M A Z I N G - Karen is a Rockstar and is so knowledgeable. I thought she was the manager the way she treated the customers. Just top tier customer service, she is the standard. This hotel has people that actually live there and it's beautiful to see how they interact.

Not a bad hotel overall, but it didn't feel like what I typically expect from a Marriott…read more The first issue was security. I discovered on the morning of our second day that our ground-floor window opened--and, more importantly, it wasn't locked. It's kind of neat that the window opens, but it definitely should have been secured before guests arrived. Another surprise was that there was no complimentary coffee available in the lobby on the weekend. We had to leave very early on Friday morning, and grabbing a quick cup of coffee before heading out would have been nice. That seems like a basic amenity for a Marriott. We were staying during a large baseball tournament, so the hotel was filled with teams. In the evenings, the players wanted to relax, play cards, and hang out. They were sitting on the couches by the fireplace--not inside the restaurant--but because one of the boys had a Gatorade on the table, staff told them they had to leave since that area was considered part of the restaurant. It felt unnecessarily strict and gave the impression that the hotel wasn't very accommodating to families and tournament guests. To the hotel's credit, they did an impressive job keeping everything clean. Between what appeared to be two wedding receptions, hundreds of teenage baseball players, and FIFA soccer visitors, the staff had their hands full, and the property remained well maintained. My last complaint is one I've noticed in many hotels: the bathroom exhaust fan was ineffective. After a hot shower, the bathroom stayed humid and damp for hours. Overall, I would recommend staying here, especially if you need to be in the area. Just don't expect the warm, welcoming atmosphere that I usually associate with Marriott properties. The hotel was clean and comfortable, but some of the policies and guest experience felt a little more rigid than necessary.

It's not a firm five stars but was close…read more The hotel was clean, service was good and if you're a platinum or above member or you paid for lounge access... the M lounge was spacious. The knocks... 1) did find some hairs in the corner of bathroom. I wasn't looking for it, but it was obvious enough. 2) on Wednesday the M lounge attendant was rude or frantic. Other days and in AM they're great. 3) the food was same as all other lounges but some offer complimentary beer and wine. Don't drink so I didn't care. Overall, impressed and would recommend this location.

This place is wonderful! I have now stayed there with my husband and son twice and we were blown…read moreaway. The rooms are lovely and clean and the massive bathroom has a luxurious shower . The breakfast is outstanding: there is a cooked-to-order menu (with eggs from their own chickens!) and a beautiful set-up in a sun room overlooking the nature reserve in the backyard. The property has a beautiful pool and my son loved the game room with a pool table. The very friendly owners, also the chefs, clearly pay attention to detail!

A wooded oasis one minute from Fitchburg State, 1.5h by train from Boston!…read more Visiting family in Fitchburg, we wanted to stay close to the center of town, and we were so lucky to find availability at Howarth House B&B! This beautiful wooded oasis is just up the hill from Fitchburg State University. The home is lovely, with three upstairs rooms available for guests. With our family along, we spent time in two of the rooms. The Harvard is spacious and has a great shower with streams from two sides. What a luxurious experience! The Hudson is also roomy with a serene view of the pool and the back woods (and chicken coop!). It has a jetted tub, so very relaxing, and a shower too. The beds are huge and comfortable, with what must be a pillow-top on the tall firm mattress. These might be the most comfortable rooms we've ever stayed in at a B&B! Breakfast is freshly made with several delicious options from a menu where you make you selections the night before. The eggs are fresh from their own chickens! The hosts Sarah and Ryan served us in a well-lit "Florida Room" with a view of the flower-garden. And we saw a hummingbird flitting among pink and lavender flowers! On the first floor, in addition to the breakfast room, there's a kitchenette with complimentary beer and soft drinks and snack bars, single-serve coffees, and tea bags with a hot and cold water dispenser, (and both milk and cream, thx!). There is a large comfortable sitting room, where we spent part of a pleasant evening with the friendly owners, swapping travel stories. And from there is an enclosed brick pathway to a rec room with a nice billiard table. To the left is the clean outdoor pool, or ahead is the open covered lighted porch with a ceiling fan, which has a step down to the pool. We took a few laps, then walked down and around to the patio with a fire-pit and a large jacuzzi. On an overcast September day, the pool was cool but not chilly, and the jacuzzi was warm with easy-to-adjust powerful jets. The chicken coop is hidden downhill a bit further, and there's no resident rooster so you might hear some cheerful clucking but no raucous crowing. It's just 1.5h by MBTA train from North Station in Boston to this tranquil hideaway. The hosts are charming and hard-working, always making improvements, always ready with friendly conversation. The price is of course a bit more than some local hotels, but not at all expensive, and our envious hotel-staying relatives all came by for a relaxing evening of wine on the porch.

We stayed here for a couple of nights during my visit to Boston as it was close to my fiancés…read moreoffice he was working at. I actually really enjoyed this little area, there was a great shopping center that was just across the way with lots of options. The rooms were nice and had a little couch seating area and a fridge and microwave which is always nice for a long stay like my fiancé had. I also loved the downstairs area. I went and worked down there on my laptop one of the days in a comfy couch that had its own little tv to watch something too. I'm also a big person about AC in hotel rooms and this one did live up to my normal expectations because I like a cold room. If you are staying in this area definitely a great spot to stay.

Unfortunately, had a terrible experience at this hotel. Room was mediocre, bed was uncomfortable,…read moreand blackout curtains let significant light in meaning it was impossible to sleep in. Staff was unable to guarantee us an early check-in on our wedding stay despite an expensive hotel block. Sales manager engaged in misleading and predatory business practices to pressure us into signing a hotel block contract with more rooms required than we had discussed. Highly recommend looking elsewhere unless you want an uncomfortable stay for guests and to be pressured into a predatory contract.

Stayed for 4 days on a work trip. Room was clean, front…read moredesk staff was friendly and bartender at the lobby bar had down-to-earth energy. There was absolutely no hassle the entire time. The hotel gym is also more equipped than other chain hotel gyms. Overall a nice stay and glad I chose this location.

Front desk was super nice easy check in . My room was spotless . They have a really nice workout…read moreroom . Convenient location lots of food and coffee right off highway !