1000% best hotel breakfast of my entire trip! Wow! I am…read morevery happy and impressed! Great room! I cooked! Awesome shower! Happy happy happy!

This was a great stay. The staff was friendly, the rooms were clean and the parking was easy. It's…read morevery convenient to lots of things in Needham/dedham/highway. Will be staying here again!

I LOVE THIS HOTEL Not even sure where to start so will make…read morea list, which is u unusual for my reviews: Perfect location off of Rt 2 plenty of easy parking free breakfast, snack shop, free coffee/infused water in lobby 24/7 THE STAFF amazing Especially Christian & Mr Moseley at the front desk - u r over the top million star service can't wait to see u next time very spacious rooms w full kitchen including dishwasher, stainless fridge, microwave, etc. I would seriously live here w/out bringing anything w me! super attentive maintenance -- our shade was broken. We didn't notice right away but they fixed it by the time we got back from our meeting nearby clean, modern, comfortable beds. Here's the last proof. I checked out this am, then realized I needed to stay after I finished the last meeting. Immediately called Element for another booking while heading there. No surfing around for deals. Nope. Coming home

Wasn't half bad…read more Breakfast bar had a make your own fruit parfait which was cool. Fitness room looked good. I didn't use it because I'm afraid to work out near other people. Clean place. No bugs. Shower got hot. Service was good. I'd stay again.

Good and convenient location Clean facilities and good…read moreseating for breakfast Staff are friendly and professional as well

I hate to give this Holiday Inn three stars because it's clean and in a great location…read more The front desk was kind enough to relocate me several times during my four night stay. (Two separate two night stays) The main reason for the low star rating , the apartment style refrigerators didn't work. I only found one refrigerator in the four rooms that actually worked. NONE of the room windows had screens, so you couldn't open the window to ventilate with fresh air. PLEASE NOTE: The odd numbered rooms face the highway, which is very loud. You can hear tractor trailers down shifting throughout the night. The breakfast they served was tasty. The front desk attendants were more than helpful. I hope my review was of help to you. Have a great day and God bless.

We've been staying here since they renovated. The staff and rooms are well maintained. I do agree…read morethat nothing stops the guests from next door from having the breakfast.

We needed a place for one night in this area of the Boston burbs. We have generally avoided this…read morebrand within the Marriott family after poor experiences but decided to give this one a shot since it was a newer hotel and in a different format than the traditional town house units of Towne Place Suites. I do wonder how Marriott marketing tries to differentiate this suite brand from their Residence Inns which I prefer...? This location is very tricky to get to since it is on a road that is basically a 60mph street with no turn/exit lanes. If coming from the west good luck accessing the place. Also leaving the parking lot onto this highway is a danger especially with Boston drivers! At check-in the one clerk was totally consumed with a customer dealing with some non-check -in issue. Finally after waiting 10 minutes she decided to divert her attention and check me in. When I asked about a room upgrade as an elite member she mumbled something about them being booked up but it was clear from the parking lot that this place was pretty empty. This was the fourth Marriott property we stayed at on this trip and the least friendly front desk. The room was fine especially since it is a newer property though we did report an issue with the shower door automatically opening while showering causing a mini flood. Also the bathroom was tiny. The free breakfast was by far the skimpiest we have encountered at any Marriott property that provides a breakfast. It was surprising how limited the choices were. Also this breakfsst was shared with the Fairfield Inn which is in the same building (the Sheraton also in the same building does not offer free breakfast but I am not sure what stops there guests from eating here.) Overall a pretty mediocre experience.

Stayed here one night 2/7-2/8 with my family after driving in for a birthday event for my son. We…read morechecked in at front desk at 6:30pm and were quoted $165/night for a 2 bed room on first floor. We offered to pay the woman who checked us in cash at our arrival for the room and she indicated that we couldn't pay cash until checkout and needed to provide a credit card on file but that at checkout all charges would be reversed so we could pay cash as we wished to do. She told us that the total with ALL taxes and fees at checkout for our room would be $185. Flash forward to check out time and we go to front desk and speak with man on duty with cash in hand to pay for the room. He proceeds to inform us that the total for the room was $225 and not the agreed upon $185 as indicated at checkout. He said the room was $200/night (we were told it was $165 at check in, remember!) and the total was $225 with taxes & fees. We repeatedly attempted to explain to the man that the staffer who checked us in provided us with an entirely different quote for the room and he rudely declined to assist us in any way and just said "Well you can try to call on Monday when there is a manager here but I don't know what that will do...". We needed to get on the road to our event so couldn't continue to beat a dead horse with a person who didn't care and wouldn't listen. As soon as we got into the car we immediately called the credit card company to dispute the charges and at that time the credit card company informed us that there had been about 4 charges made and reversed by Hampton/Hilton on our card and none of the charges at ALL matched with amount the front desk staff provided at check-in! There was one charge that seemed to be close to the $185 as discussed but even that was off (it was $192) there was also a charge of $39.95 that was charged and reversed several times to the card that we NEVER authorized so not sure what was going on there! Even the credit card company said that the charges seemed "concerning"! I'm not sure what's going on with the staff/management at this hotel but one thing I am absolutely positive on is that my family and I fell prey to a bait and switch courtesy of Hampton Inn of Marlborough, MA and I'm not pleased! If you said the room was $165/night for (2) full beds, I am going to expect to pay $165/night...not $200/night! I mean, if we wanted to spent $200/night...we would have stayed at a better star rated hotel with better amenities or at least caring and competent staffers who didn't ignore or concerns and had us leave the hotel feeling cheated and lied to! Looking forward to speaking with the manager on Monday to hopefully get this sorted out but I wanted to let any would be guests traveling through the area know that they may be lied to and overcharged!

My complaint is solely about the staff at this location. I wound up staying here for the very first…read moretime with family and it was a complete disaster. We checked in last Thursday only to deal with tons of hockey teams staying at this location. I have stayed at other hotels when these sort of things have happened before, but this was on a whole Nother level. I've never seen staff members just care so little about protecting their own property when kids are literally running a muck all over the place with hockey sticks in their bathing suits trashing rooms. The coach and the chaperones were drunk almost every day. We were there hanging out in the lobby and letting the kids do whatever they wanted. Any other hotel I have stayed at would've never allowed that. When we tried to go to sleep, kids were constantly running up and down hallways, shouting, screaming, and nobody was doing anything about it. We told the man at the front desk about what was going on, but he did not seem to care. The room itself was fine and big enough for my family. That's the only positive thing I can say about this. Maybe the staff act better and differently when they don't have all of these teams running around but truthfully because they just did not care about what was going on. I don't think I will return here. I'd rather stay at a hotel that has a strict. No noise policy passed a certain time of night and pay a little bit extra if that is insured.

I am giving the Homewood Suites (Canton) 5 stars because of the Outstanding Customer Service by the…read moreStaff and General Manager. When we first checked into the hotel, there were some minor issues with the room. The Staff was very prompt in addressing the issues and we had a great time. I would like to say that if you get the opportunity to work with Jamie H. (Front Desk), you will be very happy with his Customer Service. He is always very friendly and professional. We would also like to thank the General Manager Tommie B. for his outstanding service. This is the reason that we stay at this hotel whenever we are visiting Boston, MA. Also, the Daily Breakfast is very good. If you are in the area, looking for a Great Hotel. This is the place to Stay......

This was my first time staying at a Homewood Suites and I chose it because they have a kitchen and…read moreit was cheaper than Hilton Garden Inn. I was in Canton for a few days and so I wanted a large room, a big desk to do work, and the option to cook meals. I liked the large fridge with freezer so I could store ice cream and it would stay frozen. I ordered takeout or got delivery so the fridge and microwave was really useful. I didn't get to cook though because there are no supermarkets in walking distance to buy meats or veggies. I wish they had an electric kettle to boil water for tea like at the other Hilton hotels I've stayed in before. The room itself was worn in and the walls could use a fresh coat of paint. The floors were peeling and it was difficult for the desk chair to roll over some parts that lifted up. They need more outlets on the desk and by the night stands to charge my devices. I ended up leaving my phone on the floor to charge since my laptop was plugged into the desk outlet. Overall, it's a good hotel if you're traveling solo or with a small family. They offer complimentary hot breakfast in the lobby daily. There's an indoor pool and parking is free. I used Uber whenever I had to go out and the vehicle would come within 5 - 10 minutes. If you want to eat something good and not use Uber to get there, "Trillium" is a 7-minute walk from the hotel.

Positives : room was clean and so were the common areas INSIDE the hotel…read more It's a pet friendly hotel. The staff was all very friendly and kind. Negative: the amount of dog poop around the outside of the hotel was outrageous. I 100% agree that it's the responsibility of the pet owner to clean up after their dog. I certainly did. But walking her was like walking on a mine field. So nasty. After several days, it was obvious no one was going to clean it up. I brought it to the staff's attention and they promised to take care of it. However, it was never cleaned up before I left and my stay was nearly 2 weeks long. It stinks (no pun intended) because it makes an otherwise great stay - well okay not RUINED - but it was enough to make me not wanna stay there again. To know of literal hazardous waste all over your property and just leave it there is Wild.

I stayed here for five nights at the end of April while on a work trip. The location is right off…read moreI-93 and I-95 which makes it very convenient. My last visit to the area, I booked the same hotel brand further North and closer to the New Hampshire border. I discovered at that hotel I stayed in farther North, I was going the same direction as people who work in Boston and travel North to home. The traffic was so busy at rush hour in those directions they open the breakdown lane (shoulder) as a travel lane. This time I decided to stay in a hotel closer to Boston because I would be traveling in the opposite direction of traffic during rush hour. I noticed this hotel is both a Homewood Suites and a Hampton Inn. I chose to book the Homewood Suites and selected a king studio suite because I knew I would have a little more space to do work in the evening and watch TV at the same. I also appreciate the kitchenette and full size refrigerator with other essentials for a longer stay. I booked and checked in online ahead of my visit. When I arrived I went to the front desk to get a key for the room because I've had some difficulty using the digital keys in the past. I ate a small breakfast each morning which was included. I was thankful the breakfast started at 6am each weekday because I needed to leave relatively early. Each morning there was a form of egg and meat and a couple of days there was also a potato. The eggs options ranged from scrambled to cheese omelets, to western omelets. The meat ranged from Canadian bacon to sausage patties, sausage links and diagonally cut link sausage slices. They had bagels, bread for toasting, oatmeal, a waffle maker and some other options. I was able to get something for breakfast each morning. In addition, there is a Chick-fil-A practically in the parking lot for the hotel which is open from 6:30am to 10:00 pm. I was able to relax a little during my off time from work and get some rest. Overall this was a great stay, it was quiet and comfortable. Other than the room and the breakfast I did not check out any of the other hotel amenities. I would recommend to others.

I was here for a work trip. I stayed 3 nights. It was an incredible experience, starting with the…read moregreeting I received from Calvin at reception. He was super welcoming and inviting after a long flight from California! The rest of the stay was stellar because the staff is also very friendly and accommodating. The bed was super comfortable and the sheets were so great! The shower pressure, amazing! The only recommendation I have is an update to the rooms. They could use some refurbishments. Also, my door didn't quite fit and let in a lot of light around all edges from the hallway. It was really bright in my room because of it ,making it difficult to stay asleep. Thank you for a wonderful stay! Especially Calvin!

The hotel allowed loud partying every night we were here, ruined our vacation. The management…read morewouldn't adjust our bill at all. A fight broke out at 3AM on our last night, police had to break it up. Not near any decent restaurants. Lots for young kids to do. The hotel is dated and depressing. The carpet is old, the hallways aren't lit well. I'll never come back and you shouldn't either.