I'm extremely disappointed with my stay at the Hampton Inn Wyomissing. What should have been a standard, reliable experience quickly turned into one I would not recommend. The noise level alone was unacceptable - honestly worse than a kid-focused resort like a "fun dome" environment. There were large team groups staying at the hotel, and the staff made little to no effort to manage them. On both Saturday and Sunday mornings at 6:00 AM, coaches and teens were running through the halls, loudly pounding on every door to wake their teams and using profanity and racial slurs. Despite clearly being an adult business traveler, I was repeatedly disturbed until I had to yell through the door to be left alone before threatening to call the front desk. That should never be necessary. Beyond the noise, the overall condition of the property was disappointing. The bed sagged noticeably, the AC unit appeared to be filled with mold as did the room itself, wallpaper was peeling, and the air in the room felt stagnant with an unpleasant, almost rotting odor. The paid food options were underwhelming at best and not worth the cost. As a Hilton Honors Gold member, I expected at least a baseline level of recognition or service, there were no meaningful benefits acknowledged during my stay. While I did receive a verbal apology and was offered a refund for one night, that refund and any associated points were never actually processed, which only added to the frustration. Lastly, the surrounding area felt questionable and did not provide a sense of safety. The surrounding area is not safe Overall, this stay fell far below expectations across multiple levels noise control, cleanliness, service, and follow-through. I would not recommend this location. read more

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I used the Hampton Inn Reading/Wyomissing for a conference we had in their area. What a great hotel with amazing staff and an easy to get to location. Bernadette Berrios went above and beyond, making sure everything we needed was handled. read more

I enjoyed my stay at the Hampton Inn. The rooms were clean but basic. There was a refrigerator, coffee maker, and data plugs built into the furniture and light fixtures. I accidentally booked the handicap-accessible room, and the hot water wasn't really hot. They sent a maintenance person up right away to address it, which was greatly appreciated. I only had breakfast there once, but it was a nice buffet with hot and cold items, including oatmeal, which I loved. There was coffee available all day, and parking was more than ample. In the heart of the shopping area, it was nice to have things to do around the hotel. As part of the Hilton group, it was also nice to have the digital key option, although they turn it off at midnight the night before you check out. I would stay here again. read more

A friend and I stayed here for an overnight visit to Koziar's Christmas Village. Parking was not an issue and check-in was quick and easy. The room was clean and comfortable, although I wished I had been able to obtain an accessible room. The toilet seems VERY low to these two older women! The next morning, I tried to take a shower but there was no hot water, in the lobby later it seemed like other guests were experiencing the same issue. Pretty standard complimentary breakfast -- waffle machines, dry cereal, fresh fruit, turkey sausage links and those hotel eggs. read more

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My family and I stayed here this past weekend for an overnight. The bathroom in one of the rooms had pubic hair in the tub and on the toilet. The tub in general was dirty and worn out looking. The bed had long, dark hair in the sheets and on the pillow cases. I used the bathroom in the middle of the night and the was welcomed by a cockroach on the bathroom floor. The hotel had a facelift, not a good one. It looks ok from afar, but everything looked spit and pasted. I know we weren't staying at a four star hotel and it was a value priced hotel. However, the cleanliness was unacceptable and it needs to be addressed. read more

The front desk staff was nowhere to be found upon check out, and when two staff had to go in the back to actually get someone to check me out, she never asked how my stay was. There was no hot water in my room. But worst of all was Liz who does the breakfast. I asked for a to go container, as I was running late, Liz could have just told me there were no containers, but she instead berated me for asking for one, saying that guests just eat there and no one ever sked for a to go box before. Well, I could not eat there, as I explained to her I was running late (partly due to waiting for the front desk staff to show up). I told her that and told her she did not have to keep telling me that most guests just eat there (as she kept repeating it). Instead of just letting me try to grab what I could and leave, Liz kept insultring me for wanting a to go box and being in a hurry! She made snarky comments as she followed me, saying "Wow, you must really be in a hurry, huh?"! Yes, she actually followed me around the food area as I was just trying to get what I could with my hands to take with me. When I saw her name tag said Liz,I mentioned that I am glad I got her name. She replied saying it does not matter if I complain because "they know" her. So, apparently she gets away with being rude and harassing and insulting guests because she "knows" the manager. As if that was not unprofessional enough, LIz had the audacity to ask me my name! After I gave her my name, she then proceeded to run to the front desk to inquire what my name is, as she saw I just checked out! As if I did something wrong! The only bright spot is that there was a sweet, small hispanic woman who works with Liz, and she was kind, but I feel bad she works with someone like Liz! read more

We are decades-long loyal customers to this chain, but we will not be staying there again after our experience at the inn in Wyomissing, PA. We have stayed there several times before and were pleased, but it has declined sharply. We stayed there for six nights, and the ONLY time housekeeping came to our room at all was once after we complained, then never again. We had to go to the front desk every night to ask for fresh towels. The bathroom had cockroaches, and the shower drain was clogged with a big wad of hair we had to fish out, so as not to flood the bathroom. Every night, they converted the breakfast area into a lounge with loud, rowdy patrons carrying on while we tried to sleep. They only had one luggage rack with a bottom (we had lots of small shopping bags, and the regular open-bottom carts wouldn't do), and they never knew where it was. We'd have to wait sometimes hours to unload stuff from our car until it would show up. I gave them a negative review on the customer satisfaction survey and checked the box that I would like to be contacted. Two days later, someone from Hilton Quality Assurance did call, but to add insult to injury, he knew nothing about our bad stay but was only calling to try and sell us a timeshare! Never again. read more

General Manager Not helpful. Would rather have people travel and contact the Delta variant. Hotel does not have any safety protocol for Covid. read more

We repeatedly asked the front desk not to put us on the side where the shipping containers are. There are 12 shipping containers outside our window the size that are towed by the 18 Wheelers. A friend stayed here in April and he is with us now and surprised these containers still take up the entire back lot 2 months later. There are men unloading stuff and using power equipment outside the containers. We get to our room and it's on the the exact side we asked not to be placed when we stood at the front desk and talked to the 2 women about the potential noise concerns. They assured us our room would not be near them.Now there are no rooms left and we are stuck here listening to power saws. Please see my pics. It's my feeling that if I hotel knows the stuff is going on they should offer these rooms at a lower rate or let you know before hand so you could choose another hotel. We just checked the BW down The street that has the same yelp rating and it's $36 cheaper than here. Food for thought. Worst: when we arrived back after the game at 11:30 there was zero parking to be found at the hotel. This is because of all the back parking taken up by the containers and eight spots taken up by a huge truck that parked across all those spots. We were told we could park in handicap but we told the gentleman that there was only one handicap spot left and we felt bad about taking it. His response was "if you feel bad about that you could always park across the street". Well across the street is across a busy, 5 or 6 lane road. Next time we come up to Reading Phillies game and want to stay overnight will be staying somewhere else read more

Hampton Inn Reading/Wyomissing - Sawing outside our room - Hotels Near Me - Wyomissing, Pennsylvania

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Stayed here in early October 2021 because everything in Allentown was sold out. Room was decent and clean, but a super odd setup (see picture). Problem was loud party covering entire lobby area - people and liquor everywhere - an entire gallon of vodka plus any other liquor bottles out in the open. People outside yelling up and we heard them through the window on the top floor near the end. Employees did not seem concerned about noise or chaos. When I filled out the survey about our stay, the response I received from the manager was "We apologize for the issues at our hotel during your stay.  I was made aware of some problems with other guests.  We are taking measures to ensure this does not happen again." While I initially gave this hotel 2 stars, I am reducing it to 1 star because of this cold and impersonal response. read more

Hampton Inn Reading/Wyomissing - This is a strange place for a closet. - Hotels Near Me - Wyomissing, Pennsylvania

I mean really, what can one say. If one is relegated to a business trip in Wyomissing there isn't much one can expect. The location is convenient to where we needed to be, and the staff was very accommodating when we had questions. There was an issue for one of my colleagues, with a booking-but I believe I have something to do with our corporate travel services. I happen to be there during the snowstorm, and the staff today great job of accommodating the changes that I needed to make to my reservation. The breakfast could use a little work, but the parking was convenient. read more

Room and common areas appeared very, breakfast was standard Hampton breakfast. Rooms are somewhat oddly designed. Barn door style door on bathroom felt awkward to open and close. Staff was pleasant read more

We arrived around 230 and they were redoing front of building sheetrock all over parking and driveway to unload car.. trucks blocking also. We had to unload car carry bags in lobby. Told front desk and they could care less. The room was ok kind of an odd shape it was clean. read more

Would give this a zero if possible. My wife and I recently stopped here late evening after a long day of traveling . Check-in went fine. It all went downhill when I moved a pillow on the bed in our room and found what we believe to be a bed bug. Quickly packed, got our room refunded and got out of there. Desk staff were fine with it and their only ask was for me to give them the bug I had bagged from our bed. Said they would give to the manager who, of course, never reached out to us with any information. Needless to say, this ruined our trip and now we are worried some unexpected passengers hitch hiked a ride in our bags. Took precautions when we got home. Items that couldn't be treated with high heat had to get thrown out, including some costly luggage. From what I've read online, its doubtful Hilton will do anything. read more

I walk in to the hotel and let the clerk know I've checked in and hand them my ID. Of course, there's people smoking outside the entrance, so the place wreaks of smoke I asked the male clerk for a water, and he said two dollars , and pointed to the cooler..... I asked, do I get water as a diamond member? (now granted, I was really stoked because I got my notification today around 9AM that I was now diamond..... woo hoo, my first stay at the the uber elite (sarcasm) level of Hilton) Oh, you're a Gold, you're entitled to a water and a snack..... ok, (as he reaches on the floor behind the counter....are they cold? I ask..... no, they're warm, but you have a fridge in your room. Reaaally??? So, it's 12:30AM, and I can put my water in the fridge, and have a cold one by 3? Seems small, but the whole place needs to be leveled and redone. Including everyone I talked o here. So, I go upstairs, now able to unlock the ever elusive, unless you want to pay, "premium Internet". As a newly minted Diamond Member, I should get it. Hmmmm. Don't see a secret password or handshake..... must be something I have to call about, or I'll be led into a hidden vault and shown the mystical pocrss, and achieving zenternet up/download speed.....or I can call. Um...nope you're a Gold member. Reaaally? I have an email and an app that say different, plus they recognized me with much respect this morning when I checked out......or maybe they just congratulated me. Either way, all systems have me as Diamond....except this particular hotel???? WTF. So, I clarify and say, I'm a diamond mwmber, so doesn't that automatically make me eligible for premium? Well, we pull the reports at 3AM, and it shows you as Gold. Ohhhhhh, that explains it.. but I'm definitely a Diamond, so isn't there a way to get access to premium. Nope, it shows you as Gold, so that's why you can't login. Awkward silence... "reaaally???? I'm thinking in my head. So, unless I pay, I don't get the access... Correct.....Um, is there anything else? In my head I'm screaming....just some F%&king cold water..... oh well that will be here at 3 or 4 when the fridge finally chills it....ooh, maybe the next reports will run, and the alternate gold reality will sync with my diamond state of mind. But alas...... I type this, hoping the 29kb for the text for the review doesn't clog the complementary wifi bandwidth. .......and the place is old, and the clerks were literally useless. All minor things, however everything combined makes this a no-repeat stay.... actually ended up leaving after a night.....it was so bad Boo. My first night as a diamond is a bust. :-( read more

I stayed here earlier this month when I accompanied my bf on a business trip. This is more of a 3.5 star review. The Nitty Gritty: (1) I enjoyed myself at this hotel. The staff was friendly and prompt and it's in a great location with many shops and restaurants right next door and around the corner! The room was a good size. They had a good selection of television channels and I liked the convenience of the microfridge! (+3) (2) On the very last day however, they rushed us to check out. I didn't appreciate that and I didn't think it was necessary as long as we got out before the designated time. (-.5) (3) The breakfast here is subpar. But its free. (-.5) (4) The decor is kind of in poor taste in my opinion (-.5) read more

Bath tub is peeling, you barely get a window. Room smells of cigarette smoke. While i was staying there, i saw people getting arrested in the parking lot on multiple places occasions. Workers smoke in entrances of the building. Front desk staff will assist you as soon as they're done texting. Food was terrible besides the cereal. read more

Stayed here for a business trip, was nice to be close to customer. Good amount of shopping around the location, and good selection of dining choices. Will stay here again, staff is very friendly! read more

My parents and I stayed at the Hampton Inn in Wyomissing, PA a few years ago and had a great experience, so we decided to stay there again this past weekend while we were attending a wedding. The room we received had more than enough space and we had a decent sized bathroom, enough for two people to get ready at the same time. I liked the layout and sliding barn door which served as both the closet and bathroom door was a nice touch. The beds were super comfy and the breakfast was top notch. The only issue we had this time was the internet: we just weren't able to connect to it for long periods of time and the signal was extremely weak. My dad had brought work with him which had to be done the first night we arrived. He even asked the front desk for assistance, but they were not able to remedy the issue. He sat in the lobby in hopes of a stronger signal, but continued to have problems, with the internet kicking him off at least 5 times. I believe we had similar issues the first time we stayed there, but I don't think it was as bad. For this reason, we're seriously considering other accommodations the next time we visit the area. read more

My new preferred hotel when visiting Reading. Comfortable quiet rooms with all the amenities and qualities that better Hampton Inns have. Breakfast was decent, better than many complimentary breakfasts although not a lot of options if you have dietary restrictions. The staff go above and beyond to ensure their guests are satisfied. Location is less than a mile from lots of shopping/commerce, and a short drive from downtown Reading. read more

Clean room, bathroom. Great location, close to restaurants, highways and shops! Quiet and cozy room. Peaceful, no disturbance. I am enjoying my stay. The staff are professional and I feel welcome. No smoking! read more

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Checked in at 310pm and room was not ready, had to wait a few minutes but that was ok. Room was updated all modern furniture, clean, nice bed, spacious bathroom. The only complaint I have is there is no closet or space to hang clothes. I have never seen a hotel room without a space to hang clothes...kind of odd. Breakfast was typical of most chains. read more

Hampton Inn Reading/Wyomissing - Hotels Near Me - Wyomissing, Pennsylvania

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Hotel was fine would be better if they had a better selection of breakfast but it was OK. Could not close my shcloset door as the rod was sticking out too far and if I hung my clothes on it you could not close the door read more

Hampton Inn Reading/Wyomissing - This is a closet door and rod. Who did this? Poor install job . good thing I didn't have more clothes. Beware ! - Hotels Near Me - Wyomissing, Pennsylvania

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Clean and exactly what I expected as a Hampton inn. The staff was friendly and the breakfast was the same breakfast you get at every Hampton. The reception in the evening was a little lackluster, but it was free so nothing to complain about. A good place to rest for the evening. read more

I was impressed by the hotel. Very nicely kept inside, good location, nice HD LG TV's in the room. What i was not impressed by was the fact that we were given a full bed, rather than the king that I had requested. Also, our room was one of two adjoined to another for suite purposes - the group next to us was quite loud, it was VERY easy to hear them, and I was woken up at 12:35 because of this. So, in summary, the hotel itself is great, assuming you get the right bed size and a non-adjoined room full of noisy neighbors. If you don't, be wary... read more

what a great hotel. i felt i was at a 5 star resort. they have a gym, indoor pool. he rooms are super super clean. they have a 24hr coffee station. they make fresh baked cookies in the evening. the breakfast was great! staff is super friendly. also free parking! read more

Hampton Inn Reading/Wyomissing - Room - Hotels Near Me - Wyomissing, Pennsylvania

Pool was not clean at all. No hot tub. Rooms small. Building old, needs to be replaced. Bathroom old and small and tub small. The breakfast was fine - the service for breakfast was great - Liz was the most helpful and nice! But as for the quality of the hotel, like someone else said, it's Wyomissing PA, what else do you expect? read more

Stayed here March 11-14 2019 found bed bugs in room 104. Stay far away from this place. Manager said they found no bed bugs. read more

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Stayed here for work last weekend. Nothing too exciting to report. Rooms clean and spacious, free wi-fi. Free continental breakfast in the morning. Rates were 105 for the night I believe, which I thought was reasonable for a weekend. Recommended if you ever find yourself in the Reading area. read more

Checked in yesterday and so far I am very pleased with this hotel. I travel a lot and usually go with more popular hotel chains. And never stayed at a Hampton Inn and I have to say that it exceeded my expectations! Upon entering the lobby is welcoming with fresh baked cookies and fresh green apples displayed for hotel guests to take at their liberty. Fast & easy check in. Friendly staff, clean comfortable rooms & bathrooms including: microwave & fridge in addition to the usual coffee pot, extra free personal toiletries that many hotels do provide such as mouth wash, bath gel, make up wipes and a vanity kit including: cotton swabs & cotton balls, shower cap (which few hotels provide). Great free breakfast! From our experience with this place so far, we give it two thumbs up! I definitely recommend it! read more

Hundreds of fruit flies in dining area (no exaggeration). Bathroom doors are sliding and do not lock. Awkward room layout with very little space to hang clothes. Construction vehicles and dumpsters in parking lot. read more

A nice hotel. Clean, neat, and modern. Nice people, good courteous service. Decent breakfast. Coffee/tea/fruit/fresh-baked cookies available round the clock in the nice lobby sitting area that has a nice comfy ambiance and TV. Rooms smell good and have a nice flat/wide screen LG TV, a refrigerator that's actually decent sized (roughly twice the size of a typical college mini). Microwave was the only "old" and kinda outdated aspect but hey, at least they give you one, and it gets the job done. Pillow-top beds with lots of nice mushy pillows. Beautiful bathroom, nice shower and shower head. I'm very into my showers, so shower quality tends to weigh heavily on my opinion of hotels :) This one was very nice, good pressure and coverage, and aesthetically pleasing. Wi-fi is free in-room, and decent enough speed, though I don't think the hotel was very full during my stay. I got about 2mbit down, 1mbit up around midnight. Youtube had no hiccups. I got 5mbit/5mbit at 3am. Thermostats only go down to 68 degrees. Obviously an energy saving measure, and not an entirely unreasonable limit for normal people; but I would've liked to be able to set it just a little lower, just for night time, as I like it real cold when I sleep. I'm a freak though. There is basically no view to speak of, as it's a highway-shopping type of area. Inter-wall noise transmission is a good bit higher than other good hotels. You can hear people talking and shuffling in the hallway, and at one point I heard what I assume was a kid running up and down a hallway, possibly on a floor above. This wasn't much of a problem during my stay as no one was really making much noise, but I get the feeling it could easily become a problem during a less lucky stay. No highway noise though. read more

Stayed here recently during a visit to town for a family wedding. The bad: -The front desk flubbed my early check in request, despite my calling and emailing and getting 2 confirmations that everything was in order. -The beds were very lumpy and the pillows too floppy. -The free breakfast was ok, but the food was not replenished in time and it got dried out and by the time the old lady brought fresh food out most of us had already left. -The pool was out of commission and we were never advised of that upon check in, with 2 little ones this is a big deal. -The heating/ac system was noisy and kept going on/off all night. -Was promised a mini suite but we got a regular room with a small vestibule in the corner that held a table and a small fold out sofa, not the kitchen area and large bathroom and separate bedroom as promised. -The hotel does need a makeover, it seems stuck in the 80's. The good: The hotel was clean, the employees for the most part were great. read more

I stayed here last month, while I was in Wyomissing for work. The location was perfect for where I had to be every morning. The entrance is kind of tricky if the hotel is on your left. They have no turning lane to get into the hotel, so if you're not familiar with the area, and it's dark, you might miss the turn. I sure did. The staff is extremely nice and strangely everyone that I encountered was very attractive. I guess they only hire the pretty people. I'm not complaining!. The gym is sweet! Weights, ellipticals, treadmills, and tons of tvs. To get to the pool, you must walk through the gym. These are all on the first floor, along with the business center. I had to print some pdf files and their computers would not allow it. The front desk tried helping but with little success. I suggest if you have important papers to print for work, don't rely on their pcs. The breakfast was subpar. It's what to be expected for a hotel. I enjoyed the oatmeal selection. I loved the fact that this hotel is trying to do their part on "Being Green." I've been in a handful of hotels for work and this was the first one that offered recycling. In each room, the receptacles have a slot for trash and one for recyclables. They offer fresh baked cookies at night and sell Healthy Choice entrees, pints of ice cream, snacks, random munchies, and drinks. There are plenty of restaurants, bars, and shopping within walking distance. One thing I didn't enjoy was the fact that I was put in a room with double beds. I reserved a king suite because I love the big beds while traveling. So I was a bit disappointed. A coworker I traveled with said her room looked like a closet. She had one double bed and the room was half the size of mine, so I guess I'm lucky! I'd definitely stay here if I was back in this area. read more

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I have stayed here many times in 2011 for business, don't know the staff by name or face but have never had any issues with the quality of the room or facility. I have used the business center with success. The breakfast is always well coordinated and on par with other Hampton Inns around the country in my opinion. Even a bit above average for Hampton Inns. Location is good and central to the Reading area. I am a Diamond level traveler with Hilton and find this location good and reliable with great rates for Government contractors and online. The staff has never been anything less than awesome and seem very genuine with their desire to support the guests. Will continue to stay here often in 2012! read more

Staff wonderful. Hotel was not! Check in seamless and pleasant. Room on the first floor large with king bed. Carpet was smelly. It smelled damp as if it was shampooed but hadn't dried completely. It was dirty and sticky. Yuck! First night, awakened by foul odor. Turns out it was marijuana being smoked by either guest outside or next door. At 1:30 a.m. in the morning after walking to the front desk in my robe, I was brought Febreeze and an offer to move me to another room the next day (they were full that night and could not move me). The next day, there was a charge on my credit card for the move to another room and it was for an increased nightly rate! Should have not been a charge at all and definitely not for an increased rate! It took a week after my stay to have the credits straightened out. Last night in my room, there was a moth in my bed. How did I find this huge moth? It started crawling on me and I woke up frightened. These events made my stay uncomfortable. Hampton honored their Hampton Guarantee and gave me one night free. That was nice, yet who wants to stay in a hotel that a night or even the whole stay may be comped due to problems that complicate the stay? I will not be a guest there again. Oh my shower was moldy too. read more

This is about as good as the hotel action gets in the greater Berks County Area. We stayed here for a few nights when the power went failed due to falling branches in the winter of 2006/2007. It served it's purpose, but I am not sure I would make it a destination. One advantage might be that if you collect Hilton Points or have Hilton status, you can continue to earn them here. Hampton Inns also have a respectable free continental breakfast as usual. Still, many better Hampton Inn properties exist, such as the facilities in the Outer Banks and Myrtle Beach. This inconsistency of quality is what alarms me most. I would only stay here again in a similar case where my home lost power and we needed heat badly. read more

First I must say that the staff was very friendly, courteous and amazing. The second thing that I must say is that it was recently renovated and extremely clean. However, now the negative side...... The bathroom has a barn style door that slides side to side. It does not latch or seal and you can hear anything and everything (And I mean anything and everything) that is going on in the bathroom. The bathroom door also faces the beds. It should be facing the entrance door of the room. The bathroom sink faucet also dumps right onto the edge of the sink to where it is very difficult to rinse your hands and also not splash any water onto the countertop. There was no dresser to put your clothes in once you've taken them out of your suitcase. The closet for hanging your clothes has no door on it and is very thin. There is no nightstand drawer between the two queen size beds that our room had. However on a positive note there was plenty, and I mean plenty of USB ports to plug in your cell phones (6-8 ports). The room was very warm and the thermostat on the wall would not allow you to go below 68°. And when you moved the thermostat 2° the heat had come on. All in all sad to say I would not go there again. They definitely need to do something differently with the bathroom door. read more

Here are the facts - you judge. Pro's 1. Keri greeted us warmly when we checked in. Each time we saw her, she knew us by name and inquired whether our stay was going well. 2. The bed was comfortable. 3. The room was clean. 4. The cleaning staff was courteous. 5. Free wi-fi and hot/cold breakfast were included. Con's 1. The day we checked in, someone had dropped ice cream in one of the elevators and splattered it all over the walls. The front desk was told of this disgusting condition multiple times by several guests over a 1-2 hr period. Nothing was done. Finally, a little boy slipped and fell. It was completely avoidable. 2. The front desk staff was snide. A guest came down to complain of a stopped-up toilet. He was handed a plunger. Astonished, he asked if someone could be sent up to repair the toilet. He was told there was no maintenance staff on the premises and that "we at the front desk are not haz-mat, you know". Very rude. 3. My sister in law had paid Expedia for 2 rooms for 5 or 6 nights and had the receipt to prove it. Someone somewhere made a mistake. The front desk gave her one room and said she'd have to pay for a 3rd room if she wanted her kids to be in a second room. Anyone with teenage kids knows NO ONE will get any sleep if they have to share a bed! The front desk was informed of the situation and showed no sign of empathy. The error was traced to the Hampton Inn's central booking service, but at first the local desk staff refused to help in any way. Eventually the front desk did try to talk with Expedia and Central Booking. Next, the front desk claimed they were "full" and there were no rooms for the kids. Miraculously, they eventually "found" a room next to my sister-in-law's which had an adjoining door (this was the 2nd room that had originally been reserved and already been paid for!). They were asked several times if there would be an additional charge and if so, what it would be, but they never directly answered. No explanation, no apology. It's more a matter of attitude sometimes, ya know? They just didn't seem to know that they were in the "hospitality" industry. This occurred at about 7 PM on a Friday evening when there were a fair number of people checking in. And yet there was no manager on the premises, nor were they empowered to help the customer in any way. Our stay wasn't bad, but these other incidents really soured the whole experience. We have stayed at other Hampton Inns that have been wonderful. We expected more. I wouldn't stay here again. I'd stay at Homewood Suites or the Courtyard Marriott. read more

Shout out to Brenda she was awesome, incredibly kind and sweet. Treat her like the queen she is.