Booked this hotel and was bummed to learn it wasn't on the island, which is technically our job to be aware of, but I do think it's misleading to those who are not from the area to say is in Mackinac, since we thought that was the island. I will say the location is still good, but it's pricey for a Hampton Inn. We booked 3 rooms together and were all on different floors- not a huge deal. Ernesto checked us in and my dad even asked if we could all be together and Ernesto just ignored the request. I purchased water, which was 5.00 a bottle! Talk about insane, they also have snacks, which are all less than a dollar/or one dollar anywhere else, and they are charging 3+ for the snacks. We got into our room and went to open the sofa bed, the sheets were dirty/stained and had popcorn all over them. I quickly called down and should have asked for another room, but decided just to ask for housekeeping and a comforter for the sofa. Instead Ernesto came up with a flat sheet and 10 pillow cases, no joke, we counted. I reminded him we also needed a comforter and he just laughed and said he'd be back. He came back like 2 minutes later and gave me a duvet cover. My son went downstairs hoping to talk to someone else but Ernesto "helped" him again, and my son said he was rude, told him he would have to wait 30
Minutes so he could go get a comforter and what he ended up giving my son was a raggedy blanket. I wanted to go down and ask for the manager but honestly didn't want to trouble tonight since it's already late, but did ask for the name of the manager and will be reaching out to her as well. When we went downstairs for my teens to get a snack, there were 3 hotel employees standing there talking and when we walked up to pay Ernesto laughed again, disappeared into the office and Marcela helped us. She was nice enough, definitely friendlier and more helpful, but it just felt like we had interrupted them talking. I have stayed at Hampton Inn many times during my travels, but if this is the new norm I would not book again. I was so disappointed at the service, the state of the room, and the way we were completely dismissed. I would expect more from a hotel that we paid so much to stay in for 1 night. The hotel itself looks nice enough, the rooms are spacious and the AC works great, so if it weren't for the way we were treated, the up charge on snacks/water (wish we had stopped at the gas station) and how the room wasn't clean, it would have been a great stay. For us, and our party of 11 total, we can't recommend this particular hotel to anyone. It truly was the worst experience we have had on our two week trip so far. I generally don't leave bad reviews, but felt this needed to be shared for future guests looking at possibly staying read more