This was my second time booking my stay at this hotel and overall I had a wonderful stay during my…read moretrip. However, during my stay, my family and I encountered an issue with a staff member from the Crust & Cork restaurant located inside your hotel. We overheard the supervisor Brittany speaking to one of her employees regarding the tip in front of us and multiple customers at the bar. When my daughter asked Brittney if there was an issue with the tip Brittney stated "it's crazy that it was almost a $400 bill! " insinuating that we did not tip enough. Our check totaled $377 which included a $57 service charge. We added an additional $8 to round the tip off to $65. She was extremely rude and unprofessional. She lacked consideration and completely disregarded our feelings by doing this in front of staff and other customers. That fact that she wasn't out server made it worse because our server whose name is Ty was very grateful and had no issues with our tip. The bartenders Tiffanie,Jess and Leslie made our stay worthwhile. They were very accommodating and supportive after witnessing what had took place but based off this interaction with this one particular staff member I'm definitely having second thoughts of staying at this hotel again.

I am Hilton rewards member and stay in hilton all over the world. This must be the worst they got…read morein everyway, especially customer service. Some are definitely good but most have no idea what they are doing. The soccer FS 1 channel at the room doesn't work and they give some excuses everyday. The one in the lobby is supposed to be working but no one could operate the tv or remote and couldn't do it. One guy figured out and got it . But next day it's all gone. Staying the entire week and they just ignore you when your tv is not working and desperately wanting to watch the game. Next time motel 6, must be better atleast they got people to fix the tv. First time they answer and next time they won't and hide in the back room. They won't follow up but when you try to follow up as you are missing the game they get an attitude and threaten you. This is absolutely the worst one and they don't care for sure. The GM is not able to control the quality of service it seems. So this a different Hilton and don't assume they are all same. Please avoid this place if you can and will be sorry when you have an issue to be solved, you are on your own. First time I give a bad review though this may be unfair for the good people working here as well. Apologies.

We booked two connecting rooms. Unfortunately, booking on the website didn't actually reserve the…read morespecific rooms. So when we checked-in, we were given two rooms close by each other, but not connected. Luckily we could make this work even though it wasn't ideal for our family. The staff at this location were apologetic and professional, but they were limited in what they could do. It's really more of an issue at the corporate level and the way that reservations are made. I still give our stay 4 stars because of the professionalism of the staff on-site. I would just encourage anyone needing a connecting rooms to call ahead and assure the actual rooms have been assigned before you arrive. The rooms were clean, although probably could use a refresh aesthetically speaking. The location was convenient and safe. The on-site restaurant serves a nice breakfast and our server was super friendly. We would return, but likely not try booking connecting rooms again.

It's a no for me. And it all comes down to the fact that I had to run the water in the shower for…read moreno less than 10 min to get it lukewarm. In August no less when it's routinely 85+ degrees outside. I cannot imagine having to take a shower here in the winter. Otherwise no issues w the hotel.

Having a sweet is always great for families. There's the kitchen with a full refrigerator and a…read morestove with an oven pots and pans plates and silverware and a dishwasher. Spacious with separate bedroom, separate living room. TVs are in the living room and bedroom. There's an outdoor pool a gym a laundry room, complementary breakfast buffet style - pretty standard. Very friendly staff.

I hesitate giving it a 3, because it is good value, but just not good quality. The staff is very…read morenice. The room feels dated, but it is big. The TV is small given the size of the room. It does have a kitchenette, which I didn't use. I did make coffee, but it was not very good. The breakfast has no hot buffett items, just some packaged sausage biscuits you could microwave if you wanted to. Again the coffee there wasn't very good. If you stay her longterm and want a kitchen to cook in, this is a good option, but if you're just staying a couple days (like me) you'd be better off at the Courtyard next door.

The food here is not spectacular. The wait time for food after order is atrocious. There are much…read morebetter restaurants to go to. The main appeal of this place is being on the water. As a local, I do not recommend for anyone.

We had a great stay here in the Bob Timberlake cottage along the marina. It is a beautiful location…read morewith a lovely waterfront view of the boats. The cottage itself is well appointed with a coffee maker, mini fridge, microwave, and hair dryer. The decor is nautical with lots of wood details. Our only issue was the humidity in the room left the bed linens feeling a tad damp when we returned to the room at the end of the day. There is a coffee bar where you check in and a continental breakfast is included in the morning that had juices, coffee l, cereal l, pastries, eggs, bacon and pancakes. Would stay here again!

Trash experience. Had a room with two queen beds booked, show up, best they can do is a king with a…read morepull out. Because they're money hungry here and would rather overbook than make sure they have enough rooms to take care of paying guests. End up in a room with a tiny, junk pull out 'couch.' Not worth the $220+ I just paid for the night, and a miserable experience for the person traveling with me. Don't boom if you actually need the accommodations you book. I'm a Titanium Elite member and they didn't care about me, so they sure won't care about you either. They gave me 2,000 points for the inconvenience.. what's that? $20 of points? More like a pathetic excuse of customer service.

One needs a quiet retreat after a day of globe trotting, and one of our favorite rest stops is a…read moreMatriott establishment. Off-the- main road so quiet location, plenty of parking and helpful pleasant staff upon entry. Plenty of the trolleys to carry our luggage to the room. Seamless check in and free water given to us at the desk...and sweets from being a valued member. BTW, left my toiletries and they were so kind to provide tooth brushes and tooth paste. Off to the room, elevator and overall facility was clean, well let and comfortable. Indoor pool was available...small but functional. Other amenities, like fitness center. Room was nice, you could although well maintained a bit dated. Limited outlets and no connections for data cables. Coffee, no tea, TV mounted to table limited viewing somewhat. No chair height, low flow toilet...knees on the floor....ha ha ha . The shower was unpleasant and quite frustrating due to the low water flow...

Overall, a good experience. However, there is no coffee maker in the rooms. They "greenwash" this…read moredefect by saying that they are somehow "saving the planet" from plastic waste, and encourage you to go to the breakfast area where they have fresh ground coffee makers. I'm sure millenials and younger generations ironically enjoy the inconveinence of having to leave your room for a cup of coffee, but I do not. The kicker is that they are not saving any "plastic" in this process, since they provide foam cups for the coffee service. Also, the cleaning was minimal; they only replaced my towels during a six night stay. They never made the bed or emptied the trash. The hospitality industry in general has gone really downhill in recent years. A simple coffee maker in the room and making the bed would have bucked this review up to 4 stars.

Picked this hotel because the king room came with a sofa and coffee table, but the sofa was hard…read more The room was not clean. Daily maid service made bed and changed towels, but coffee was not replaced. Breakfast was the same every day i was there, and was just ok. The best part of staying here is the channel lineup is impressive. However there is no channel guide, so it takes a long time to find what is on what channel. Finally, upon checkout the clerk agreed to E-mail me the receipt, but I never received it. I don't think she knew how.

1. Had to wait over 5 min. to check in because there was a new clerk coming on board, and it took…read moreher a long time to get logged in. 2. My room door would not latch after I opened. Had to go back down to lobby who said they would notify maintenance. 3. After finally getting into my room, there was a large wet spot at the left, foot of the bed, soaking my socks after I stepped onto it. 4. I wanted to take a bath, but there was barely lukewarm water and there were rust stains in the bathtub. 5. Lastly, I did not feel safe in the parking lot when I came out to get into my vehicle, and there was a young man parked closely to my car with the rest of the parking lot being empty. It felt like he was checking out my brand-new vehicle to break into later. This was by far the worst Marriott-affiliated hotel I have stayed in.

We want to praise the quality of the staff at this hotel. It is a modest establishment, but the…read morestaff there is incredibly kind and thoughtful. In particular we want to recognize Coke and Gerald at the reception desk, and the young man who helped us in the breakfast area. Regrettably, we are not certain if his name is Richard or Robert, but we are sure he was exceptional! We travel to Virginia two or three times a year to visit family. This hotel will now be our preferred destination.

Mediocre hotel that seemed to have a decent amount of issues during my week stay. One of two…read moreelevators out of service, cold hot tub & broken beverage machine. The room was decent but could have been cleaned a little better. They only provide housekeeping upon request. Room AC took a little bit to figure out as there was a wall thermostat but turns out you had to use controls on the unit itself. TV remote didn't do all the required functions of the TV so was hard to enjoy TV. Room did have a decent sized mini fridge, small microwave and very small "kitchen sink". Breakfast was pretty basic and not the best quality. Staff was friendly.

Nice- looking place, from the street. Lobby is clean and…read morelooks updated. Staff are friendly and helpful. However, when you check into a 5-story hotel and almost every door on the 4th floor appears to have been pried open with a crowbar? That's disturbing.

While visiting the area for business I became really concerned when I turned off the highway and…read moreinto this particular Hampton Inn. Mainly because it appeared that the only restaurant or shop around was a Chuck E Cheese restaurant and heaven knows I didn't want to have to eat here every night for dinner (kids + pizza = nightmares). The interior of the Hampton is the same as all other Hampton Inn's but this one is undergoing a renovation. You would not know it from walking in so there is no disruption to your stay unless you want to use the pool or gym. They were offering accommodations so not to worry about that either. So where this Hampton stands apart from other Hilton properties is the customer service. Miss Sherry on the front desk is awesome. She was just a joy at the first moment you meet her. She remembers names as well so you get a "Welcome Back, Mr. ____" or "Good morning, Mr. ___" which is rare. I have not felt that special feeling of being a Diamond member for quite some time, but Miss Sherry made me feel appreciated. This location sure has a Diamond of there own with her at the front desk; and, all other Hilton properties should follow in her footsteps. Everything else was the typical Hampton Inn so nothing to complain about here.

Mild I. The shower, water just luke warm, chair was stained & dirty, floor was gritty so when we…read moregot in bed the dirt came with us