Worst ride I have ever taken. 3:20 pick up from Lexington Ave and 86. My tray table is broken and the WiFi didn't work: then we stopped in West Hampton. We went up to 70 dropped off one passenger and then went back on the highway and was down at exit 65. Why did we go out of our way??? The driver did not seem to know his way. The food ran out within 30 min of the ride as people took 4-5 bags each and when I wanted something nothing was there. We are on a 5 1/2 hour ride now. The driver went past bridgehampton and stopped in the middle of the road. You speak to everyone ok this bus it was the worst ride ever taken. Never ever ever taking HLL again. Even when I went on Hampton Jitney and ambassador it was better. Awful. read more

I bought two tickets for the wine tour on Groupon and we took the tour on 6/4/2016. It was a great day. There were four buses so there was a little confusion at first getting started. Our driver was amazing. The bus was a little cold on the way to the wineries and when someone mentioned it, he turned it down. There were snacks and water on the bus, there were power cords to charge up our stuff and it was great. We went to three wineries and it was a great day. The first winery allowed us to taste four wines and they had oysters for snacks, the second was Duck Farm where we tasted lots of different wines, ordered a bottle and sat outside and listened to music. The last stop was for two hours and we had plenty of time for lunch, some pie and to enjoy the day. It's a great way to get out of the city for a day and just enjoy yourself. I highly recommend it!! read more

I hate writing bad reviews so take it as constructive criticism. This was my first time on HLL since the Jitney was full. I booked 2 seats on the 10pm from Sag Harbor to NYC (8/6). The 10pm Ambassador was there and left on time. We waited another 15-20 mins for HLL to arrive, when it finally did, it stayed parked in front of the American Hotel stop for another 20 minutes. Another customer was on the phone with your company trying to figure out what was going on, while I walked over to the other side of the street to the bus. The poor driver didn't know he was not at the correct stop, I had to tell him he needed go and turn around the bus to face the other direction. We got seat numbers that weren't together, so the driver said just sit in whichever are together. The bus was hot and very untidy, trash in almost every other seat, a big empty Cheez-It box in back seat. Then when we got to Southampton, for whatever reason, we were parked for another 20 mins. First impressions count. TO DO LIST: 1. Communication is key, announce stops and late arrival times 2. Where is the app that you claim to have? It will help with real time notifications. 3. Eliminate seat numbers (people spent too much time looking for numbers) that extra $4 for pre-assigned seats isn't worth the confusion. 4. Have buses clean after every route. 5. Fix AC 6. Overhead bins are joke, my handbag couldn't fit (but its too late to rectify that now) 7. Do trail run with an assistant on board, see if that helps. PROS 1. Although not too knowledgeable, our driver was nice. 2. Nice new buses 3. Smooth website 4. Like that there are pictures of the stops on the site. read more

I really want them to succeed. There has to be competition with the Hampton Jitney, and I want to support them. One unfortunate issue that reviews don't mention and that was just explained to me: if you are going to the east end, eg Southampton and east (including Bridgehampton, all the way to Montauk), the Luxury Liner almost always will be getting off the highway and driving either into Westhampton to the train station, or Hampton Bays to drop off or pick up passengers. Especially during high traffic times, this adds on a significant amount of time to your journey. The Jitney does not make such stops; they have a separate set of buses that make the run from and to NYC and Westhampton. This is a competitive disadvantage. Hoping they make a success of their business! read more

If I could give them a zero I would! I have ridden with this company 4 times and each time was unacceptable. The first time the bus was 30 minutes late, wasn't the correct type of bus and had no Wi-Fi. The second time the bus was the wrong type of bus, the seats didn't recline or have seatback pockets to store things and had NO legroom. The third time the bus was an hour late, didn't have snacks or water, and smelled like mold, but thankfully it was the correct type of bus so the seats fully reclined. The last time the bus was over 90 minutes late, I was booted off of the one that I thought was mine (because it was only 7 minutes late) because it was the earlier bus and I was not reserved to be on that bus, and was told I just not have read the text that said my bus was going to be late. In none of these instances did I ever receive a notification, via text or otherwise, that my bus would be late. I AM NEVER USING THIS COMPANY AGAIN. read more

I am very disappointed with their service. It appears that they regularly change drivers on the service road near Commack because of driver fatigue when returning from NYC to the East End. As a result, they need to exit the HOV lane well in advance, crawl with the slow traffic until they can exit to the service road, change drivers and then proceed on the service road to get back on 495, resume crawling with the slow traffic (for 5 exits) and then get back into the HOV lane. I estimate it adds 30 minutes to the trip. I'm going back to the Jitney. read more

Today, I had a good time in the Hamptons with my friend. We had some adventures about our return trip. We found out that the Hampton Luxury Liner office did not issue our return tickets. We almost got stranded in Montauk. But the driver and the server were very patient and willing to wait for getting a proper response from their office. We were finally welcome on board and served with champagne and snacks. The ride was very pleasant. I will recommend to other riders for sure. read more

We all wish there was another option to get out east besides the jitney or the train.....this isn't it. How hard can be? First the bus driver stops in the wrong spot and doesn't pick up 4 passengers at 59th street and then the bus has to wait for the poor souls to can it down to 39th street. Then, a passenger had to beg for the A.C. to be put on and the driver had to call in to ask how to do it. It was 95 degrees out. Then what Google maps and waz say should be a 6.10pm arrival, genius turns it into maybe a 645 to 7pm arrival because he appears to have an allergy to the HOV lane. Hey buddy, look behind you. you got 30 plus people, I tho k you qualify!!!!!!!!. This is the luxurious-less option. No wonder these guys went outta business. I've had issues with the jitney but not stuff like stopping for pick up in the right place, letting customers bake on board or thinking the bumper to bumper traffic of the middle lane somehow is going to open up and get us there faster. Duh? Guess all the good drivers are already in service somewhere else. just beware - if all else is booked, just know this is you're last option, and it is run like it. read more

I will copy a letter I sent to the company I am forwarding a message I sent to your office regarding a problem I experienced on one of your trips a few hours ago. It is attached below this letter, which address additional issues that arose after the first incident. I arrived at my home a short while ago, an hour and a half later than expected, after having been subject to an exhausting and extremely disconcerting chain of events on one of your buses. here is a brief summary; * the bus was ten minutes late * the internet service was horrible/non existent * there was no attendant on the bus * the driver was rude (calling for silence when a mother and her young child were having a perfectly acceptable, low-level conservation, insulting riders, instigating arguments) * the trip was horribly managed - Marshall, a supervisor, apparently instructed the driver to turned around, heading back to Westhampton from a point 20 miles west, to retrieve a passenger that had been overlooked * the driver made no announcement before turning the bus to head back east, leaving us in the dark * the driver was incredibly short and unpleasant when a passenger asked why we were heading back east * the driver pulled off of the highway in Commack, brought the bus to a halt at the side of the road and told us the bus was not accelerating and therefore unsafe to drive and when asked how long he had been aware of the unsafe condition he said since he had entered the LIE, which meant we were exposed to unsafe conditions for 29.5 miles! * the driver then backed the bus from the shoulder into a gas station, again with no explanation, after having just told us the bus was not safe to drive * the driver said a replacement bus would arrive in eight minutes, no bus arrived before we left the area 15-20 minutes after he had said this * the driver got into an argument that threatened to become a fist fight with a passenger who approached him with questions about the situation * the driver said he was too nervous to drive the bus given the acceleration issue * the driver exited the bus, after having said something about needing a cigarette and when several of us we got off of the bus in an effort to remove ourselves from risk and to understand what was going on he told us the bus had not been refueled last night and that explained why it was not accelerating, which makes no sense at all as low gas does not lead to lack of acceleration, certainly not for 29.5 miles * the driver then began to attempt to refuel the bus, but apparently did not have a credit card to pay for gas * I then shared an Uber to the city with four of the other six passengers as no remedy was offered I can't imagine how you can stay in business while mismanaging things so poorly. I travel to and from the Hamptons for work frequently and have done so for many years. I have had two trips I considered unsafe in 25 years, including today's trip and one I took on the Luxury Liner from East Hampton to NYC earlier this month on the 15th of June. After that harrowing trip I immediately called your office to report that the driver had driven through the midtown tunnel at 60 miles an hour where the maximum speed is clearly posted at 40 and while doing so he repeatedly hit the flexible lane divider sticks so that alarming sounds echoed throughout the tunnel. He then had an altercation with a driver in another car during the two minute drive between the tunnel and the first stop at 40th and Third. That incident lead him to stand and to scream "You want to fuck with me?" multiple times. I no longer want the tickets I suggested you send me in my previous email. I hope never to have to use your service again. I have done so recently when pressed for time and no seats were available on the Jitney only to find your buses almost empty and I now know why; your service is unacceptable, your drivers are dangerous and your managers are poorly trained. read more

Beware, they cancel buses and don't notify you until one hour before. Second time. The first time they gave my seat away on an earlier stop. I would suggest you use Hampton Jitney. read more

Still bad. I took an early bus from East Hampton to Manhattan this morning at 5:40am but ended up missing all my morning meetings. The bus showed on time but then broke down and we were 2 hours late. Not exactly a luxury experience, even Greyhound buses don't break down! read more

Horrible experience. I took bus 110 and there was this horrendous noise from the AC and a beeping machine that didn't allow anyone to relax. Total rip-off. Driver and customer service people with an attitude. Never use this service. read more

Lots of leg room but no one policing passengers on phones. Apparently some people feel that if you pay double, you can do whatever you want. And the staff on the bus is reluctant to ask people to hang up. This is in contrast to the Jitney (half the price) and the Ambassador ($10 or $12 less), where the staff immediately asks people to hang up. So if you plan to use your bus time to read or work, don't use the Luxury Liner. Jitney is better. read more

We had a fleet of three buses to get the bread at Syracuse for the New York State field Band Conference Championships. One bus caught on fire the other bus leaked noxious fumes. It took a WHOOPING 11 hours to reach a place that should have taken 7. I may as well have gotten on my broomstick and flown here. On our way back, the only bus that remained unbroken is not a bus. In fact it is a fucking sauna on wheels. The air conditioning doesn't exist just like the hand sanitizer in the bath room, which by the way has a broken lock, light, and no toilet paper. I was told to wiggle the door knob until it unlocked itself and upon entering was greeted by strobe lights. The bus smells like a meat processing plant and the windows are black holes sucking everything out of the bus from water bottles to phones. The tv is shaking so hard it's registering on the Richter scale as a 7.9 and it's bound to clock my seat partner in the head, who by the way is about to throw up because this oven on wheels is getting piloted by Stevie Fucking Wonder. read more

Nice leg room, nice seats. I went off season and the driver talked on his cell for at least 45 minutes. What's luxury about that? I know there were like four people on the bus, but a little respect? Plus, it was cold. And plus, well, you're driving an... enormous bus. So maybe if you could concentrate on that. Thanks, I appreciate it. I wanted to like this thing, really. And I would pay a few extra bucks for a nicer ride. But on principal, I won't ever ride this again. At least the Jitney has two staff members to keep each other in check. And they've never risked my life for a chat. So I guess I'll stay old school. But you Luxury Liner riders? Good luck with that. Seriously. Just make sure the driver isn't going through a divorce and chatting on about it. read more

I had purchased my bus ticket through livingsocial.com, for 20.00 to go to the Woodbury Common Outlets. I live in Queens, and it does not take me an hour and a half to get to Lexington Ave, wear the bus was departing from on 9:00AM. The first bus I took from my house to get to the train station, brokedown. By the time I had gotten to the subway, to Lexington Ave, the bus had already left. I called the bus company asking if I could use my voucher again for another day. The lady on the phone said I could, but if I wanted to, she would hold the bus for me! I explained that if I dont get to the next stop in 10 mins, to just let the bus go. I was so amazed that they held the bus for me. It was great customer service! When I got on the bus, it was clean, comfortable and beautiful. The bus ride was relaxing. I am so glad I got the voucher from livingsocial. I will definately be traveling with this company again. read more

I am trying to schedule a trip and I want to try this company, but every time I call for customer service they sound irritated that I have questions. I spoke to two different people and they both sounded: snotty, irritated, and completely unprofessional. I work in the service industry and the service in this company just turns me off. As mentioned by others, they are highly disorganized. Also, the staff needs to be trained on how to be polite and eager to help people (how to do their jobs in the service industry). If they don't like dealing with customers, they should get another job. I am only making a comment, which I do not typically do, because I believe the company has a great potential to be competitive and provide a clearly differentiated service from other bus companies around. The management just really needs to get their shit together. read more

We had a group of 6 - they lied and said they had another bus coming that was late. Instead they broke us up and made us sit in random seats on the bus that was present for the duration of the day. "Pedro" if that is his real name blatantly tried to leave us at the last vineyard. Poorly run operation with sketchy employees. read more

The worst bus experience ever. The bus was 90 minutes late, the driver went in a big circle and had no idea where he was going. He had no gps and was reading a paper instead of looking at the road. Very scary experience and the company does not seem to care about the safety of its passengers read more

A van without a bathroom. An "access a ride" not a luxury liner. False advertising. Do not take this bus. The jitney is much better.

Never again. It's just a regular bus. Mine smelled like mildew and arrived for pickup in East Hampton 45 minutes late. Honestly how can you be at late for the second stop? Then we wasted time in a parking lot somewhere waiting for the drivers to switch. Why wasn't the new driver waiting for us? We had to wait for him? Seriously? 4 hour trip to NYC. Whole gong was like company just didn't care. Clock up front was randomly 2h16 minutes fast. No hand sanitizer in bathroom. Water bottles weren't in ice and were coolish, not cold. Outlets on one side of bus didn't work. Air conditioning went off for he last 40 minutes. I'm never doing this again. Ambassador has to be better. Or the regular jitney. This thing was BS. read more

I love the Hamptons Luxury Liner. They are a good company and more patrons who ride up and down the East End should use their service. Having two good companies gives us customers better options. Who likes it when buses are sold out. So use the luxury liner and let's get more of their wonderful comfy buses on the LIE! We need them to run more buses so let's use them. Clean buses, and comfortable seats. read more

On June 25th 2017 My Husband and I decided to take this tour from plainview to the vineyards to celebrate our wedding anniversary, unfortunately this was the worst experience ever. 1st. This was not a Luxury Liner at all it was a very uncomfortable Coach bus. 2nd. The Bus Driver was clueless, I think he only has a limited vocabulary in English. He mad a couple off stops before we got to the vineyard and we sat for about 30 minutes with no explanation why. I'm guessing it was because the bus before us had to get to the vineyard before us so that they could serve everyone before another bus arrives. The vineyard couldn't even accommodate too many people because they were short staffed. 3rd we had a group of about 14-15 on this coach bus who came in with Hard Liquor drinking at 9am in the morning. Not even sure if they were of age to drink they should of been carded before even entering the bus. 4th. That same group was vomiting on the bus, the bus smelled bad, Then OH No ! A fight breaks out ! And the police were called! This company should make good on this very bad experience people should not have to experience this. The Group of 14-15 should of not been allowed to get on this bus if they were under 21 ! This company should make good for everyone who didn't deserve an experience like this on what should of been a very nice Day at a vineyard. read more

I took my bff on the Hampton wine tour and we had a blast. I would definitely use this luxury liner for future wine tours.

6, 2011 Heed this warning - DO NOT FOLLOW the original schedule from this bus company! They told us 7pm was when the bus was leaving BUT guess WHAT? THE BUS LEFT AT 6:40PM WITH NO WARNING! !! BE CAREFUL YOU COULD BE STUCK IN Atlantic City overnight! What customer service? I can never get anyone on the phone.... read more

This is NOT luxury. The Ambassador is much nicer and worth the money. The only discernible benefit to the luxury liner is the fact that you cannot get on without a reservation. (Hampton jitney has an on again off again reservation policy that does not inspire confidence). During my trip, the driver was extremely rude, refusing to open the luggage area for passengers. The seats are the same size as the jitney's. Snacks are meh. Especially considering ambassador bus has free wine. Basically, you are paying $40 for the assurance of getting a seat and some free cheez its. This should be a last resort if you can't get a reservation somewhere else. Buying the value pack of tickets if you are a member could be worth it--$270 for 10. The same price as the LIRR. read more

Even though it has new ownership, the equipment is not maintained and the service still marginal. Both busses on my last trip in and out of NYC had many broken tray tables and no functioning outlet plugs. There was no water and no snacks. The Jitney has nothing to fear from this very second rate service! read more

So the Luxury Liner has a new owner and updated buses. The seats are comfortable. Again no refreshments and very spotty wifi. I was in one of the back seats near the bathroom. The door was broken and was slamming open and closed the entire trip. I ended up holding the door closed with my foot for the 3 hour trip. read more

Me and a group of girls decided to use Hampton Luxury Liner instead of Greyhound,,, (biggest mistake ever) to go to Atlantic City. Not only was the bus 35mins late. It was not the bus we paid for. Instead we was forced to take a Classic Coach bus with no free snacks like advertised, and the television did not work. When we called and complained we were told that if we didn't want to take that bus we could of gotten off and asked for our money back. After we drove all the way to Queens, and booked hotel reservations, cancelling was not an option. They laughed and even hung up on my friend when she called to complain. DO NOT USE THIS COMPANY! THEY WILL TAKE YOUR MONEY AND RUN... USE GREYHOUND! read more

Snacks,water, wifi, pleasant driver. Good alternative to the train

DO NOT WASTE YOUR MONEY BUYING THAT STUPID WINE TOUR!! My husband saw the offer on Gilt City, we spent $75 pp and they said 1. we would leave NYC at 8:30am; we get there on time but told our names were on the 9:30 bus!! What the heck! 2. there was NO breakfast on our bus as indicated on the voucher 3. we finally leave NYC at 10:00, we get to a vineyard that wasn't even on our list, the driver pulls up and says "You are on your own, this is my first time doing this so be back in an hour!" So, we are still trying to be calm about the situation, but the worst thing yet: we go to the vineyard, and they only let us try 3 wines each under the promotion, if we wanted to try more we had to pay...and there was no one explaining the wines no organized tasting...and the second vineyard was the same way. AND the wines were horrible. We didn't even bother going to the 3rd place because it was a spirits place I didn't pay to go on a vodka tasting!! And those Hampton Liners people are slick because in reality they only drive you to TWO places which are within 20 minutes of each other and they say "well you can walk to the spirits place if you want it is down the street!" I have been to the real Hamptons and the vineyards there are top notch....we were totally scammed I plan to call Gilt City and demand a refund. We could have but $40 in our gas tank and drove out to the Hamptons (Not the North Fork where they took us), and paid $7 for unlimited wine tasting. read more

They try but continue to fail. Multiple times I have been on buses where something did not work. WiFi, A/C. Last bus he hit the bus in front of him at a bus stop. They are difficult to get a refund from if you cancel in time. I takes several calls each time. Until they improve, I am done with them. read more

The first time I went on Hampton luxury liner winery tour was 3 years ago, and it was a wonderful experience, in fact I recommended this to my other friends and we went together. Yesterday was my second time and it was the WORST experience in my lifetime tour experience! We did not have certain expectation on the wine tasting itself considering everyone has different preference for their palate, but we expected a fun and relaxing experience throughout the tour, and this was not the case. Going back to NYC, the driver turned on the radio to the LOUDEST volume like in the night club, and this instigated the drunk and irresponsible passengers to act wild. I asked the driver to lower the volume, which he did but still LOUD! This followed bunch of obnoxious girls had an initiative to go to the side of the driver and played the songs from their OWN PHONE PLAYLIST and SCREAMING while they sang along with the songs, as if as the bus was their private bus and only them who occupied the bus. And what made it worse, driver did not say anything, let them sat by his side which potentially HAZARDOUS for the safety of ALL PASSENGERS because they interfered the driver ability to focus to drive safely, two hours ride felt like a ten hours ride. When I bough the tickets, I did not remember buying a PARTY WINERY TOUR, and it stated clearly on their flyer to be considerate while you are in the bus by refraining from yelling, talking loud, and talking on the phone, but they do not do anything while all of those happening in the bus. Having said this, there will no more business with this company in the future. read more

Had a great time! My second time using their service and both were memorable, thanks!

made a res at 10:30 this morning. had to cancel and called immediately. no one told me when i reserved that they have a 4 hour cancellation policy. that stinks. no wonder their main competitor has 70 buses and these schlubs have one. cheaters, losers. never again. read more

I always recommend HLL!! Absolutely the most comfortable and convenient way to travel to NYC and back.

This weekend was my second trip on the Hampton Luxury Liner (both wine tours). I was in a group of four, my wife, brother, and his wife. My first trip was nothing special, but perfectly fine. This latest trip was an absolute nightmare. It was so bad, my wife actually wrote Hampton Luxury Liner a long complaint email while ON THE BUS driving home. Things started out normal enough, the buses showed up at about 8:20 for our 8:30 departure. We left NYC about 20 minutes late, but that is to be expected. They no longer provide breakfast, which is unfortunate. The snacks are also very limited and were basically gone by the time we reached the first winery. We left NYC and went to the second pick-up in Ronkonkoma. Normally, the bus just picks up 2-3 people and we are on our way. Our driver decided to make this a full blown stop. He encouraged people to disembark and go buy coffee or breakfast which delayed us greatly. We ended up getting to Pindar late due to the extended stop. The employees of Pindar were disappointed and even commented that they were sorry our visit would be shorter than expected. We then stopped at Duck Walk, where the bus driver decided to tell us that we were still running behind (thanks to his lovely Ronkonkoma stop) and that our time at Duck Walk would need to be shortened. We then went to Baiting Hollow. As we reached Baiting Hollow, the driver told us we would be there for four hours and leaving at 6 pm. This was much longer than the time that was meant to be allotted for this winery. Also, 6pm is later than we were expected to leave. I was getting pretty annoyed, but tried to go with the flow. The weather was dreary and many of the patrons of the bus began to get bored. About 30 minutes before our scheduled departure, many patrons began to wander the parking lot looking for our bus. All of the other tour buses had departed already, and we were all annoyed to be waiting around. The bus finally pulled up about ten minutes to 6. Once on the bus, I could tell immediately that the patrons had quite a lot of fun at the winery. I expected this, and didn't want to be in the way of anyone's fun, but I could see things were starting to escalate. Our driver decided allow drunk patrons to stumble all over the bus while it was moving and change the CDs he was playing the DVD player. He even encouraged them by calling people up to the front of bus and giving them more and more CDs. He started singing and continued to turn toward the patrons and look away from the road, while driving on the highway. It was ridiculous, the man is paid to keep us safe, not act as DJ. He encouraged the patrons to get more and more out of control and wanted people to sing and dance in the aisles. My wife actually asked him to please look back at the road, at which point he started saying rude things about her in Spanish (which she understands - bad move buddy). He then decided to make an unscheduled stop in Queens so he could drop off some of his new drunk "friends" near their house. Also, for the entire length of the trip (both going and returning), the driver was telling bad jokes over the loudspeaker, several of which were lewd and inappropriate. I was embarrassed that I invited family on this misadventure, and mortified about the unsafe behavior on the part of the driver. read more

We bought the LI wine tour from travelzoo and thought it was a great deal... now I know why. We showed up at 9:15 for a 9:30 pick up in Manhattan and they had no system for getting people on the buses. Alphabetical? Nope. You had to go from driver to driver asking if you were on their bus. The process took so long that we were late and didn't get back to the city until more than four hours after the time they said we would be back. And, one bus driver got pulled over on the LIE on the way to the wineries. Because we were so late coming home, we sat in traffic most of the way home. The winery staff were amazing, just Hamptons Luxury Liner needs to get themselves together. read more

Horrible experience. There is nothing luxurious about the Luxury Liner. Service is terrible. Jitney or LIRR far superior

Bus was 45 minutes late. The driving was incredibly slow and the service was poor. Much better experience on the jitney. Will never use this bus service again. read more