My family and I tried to visit last night, but we were told they were no longer taking orders, despite the posted closing time being 9:30 p.m. The family ahead of us was turned away as well, and while we stood outside, we watched several other families receive the same response. If orders stop being accepted more than 30 minutes before closing, the posted hours should reflect that or a last-order time should be clearly communicated. I understand that many of the employees are young and appreciate that they are given the opportunity to work. However, the staff we encountered were rude and unprofessional, which made an already frustrating situation even more disappointing. Unfortunately, this was not a positive experience. read more

The employees are rude! Very disappointing experience. Hana Banana's posted closing time is 9:30 PM, but when we arrived at 9:00 PM, they had already stopped taking orders and were turning customers away. We weren't the only ones either. Several customers were being told they couldn't order despite the business still being open according to the posted hours. What was most frustrating was the lack of customer service. Instead of politely explaining the situation or apologizing, the staff came across as rude and dismissive. If you plan to stop serving 30 minutes before closing, your hours should reflect that so customers don't waste their time driving over. Closing early is one thing, but being unfriendly to customers about it is another. Unfortunately, this experience left a very negative impression. read more

Like that all orders are made to order. Received all items nice and hot which I like and enjoy. Did not have any issue with the fruits and didn't have any issue with the customer service. This location is small and finding parking is crazy but love that you can grab your dessert and walk around with no issue. Really enjoy it! read more

Hana Banana - Crepe - Desserts Near Me - El Paso, Texas

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"Lackluster" Me and my partner decided to stop by the Hana Banana today for a sweet treat. We both agreed we probably will not come back here to be honest. Upon entering it felt as if the store looked a little bit messy. Over the counter in the refrigerators you can see food and jugs of products not organized and thrown around. Even their counter where they put the toppings in looked really messy. It smelt great inside like crepes and waffles but the appearance just was too icky for me. Service was nothing memorable. Nothing horrible either so i have no qualms when it comes to that. The food itself was just fine. I know the waffle was dense and not that sweet. I appreciate the abundance of food but it just didn't make up for the lack of flavor. Something about it all tasted off. The crepe was rubbery and didn't have a good flavor to it either. We both didn't finish our deserts. It was a bit pricey in my opinion but at least they are giving out big portions. I wouldn't go to this spot if you're looking for a sweet spot at the fountains. read more

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I like the shakes from here my Daughter likes the waffles,and my grandson the crepes It different and satisfying read more

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The milk teas are horrible always warm like if they have been sitting there for hours. Also took over 30 min to make 3 drinks and while waiting the lady working was flirting with some customers and then proceeded to say "don't tell my boyfriend lol". Very unprofessional. Also got a banana split and by the time they handed it to us the ice cream was already melted. Would not recommend this place to anyone, don't waste your money here go somewhere else. read more

Hana Banana Crepes are HUGE. Even thou they have samples for you to look at and notice you will truly feel it once you order one for one person snd your tummy is like WOW. Hana Banana crepes sizes are big enough for 2-4 people. This is a cute place to come for dessert when the sun came down and enjoy outside with a date. Before coming here I had in mind a crepe with Nutella but then I was offered the crepe with ice cream (new concept for me) so I tried and it was good. I still enjoy a classic crepe best. Customer Service was not amazing, and they took longer than thought to serve. read more

Hana Banana - Strawberry, Nutella, ice cream crape - Desserts Near Me - El Paso, Texas

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As far as taste, I would give this 5 stars. However, I was literally the only person inside when I walked in, & the two ladies standing there didn't greet me at all. I brushed it off, but when I asked the one who got out a tub of ice cream without me ordering yet if they had any savory crepes, she seemed miffed to tell me that they did. Then, when I quickly decided what I wanted & told her, she said in a very short tone, "She can take your order over there." None of this is worthy of one star, alone, but then when my husband & I got cold waiting outside, I went inside just to see if it was warmer in there. When I walked in, the cashier asked me if I was going to order something else. I said, "No, it's just cold outside, so I was just trying to get my husband to come in." She said, "You have to wait outside." I said, "I have to even though the door says maximum of 4 people & we're the only ones here?" She said, "Yes, you have to." I realize we're all concerned about COVID, but standing at the back of the waiting area with my husband & I as the only people would have meant that 2 more people still could have come in & we all would have been more than 6 feet apart... but there weren't even any other people. Long story short: if you're not concerned about being tested with dignity, then go for the food! read more

Hana Banana - Bacon crepe (no cheese, per request) - Desserts Near Me - El Paso, Texas

Tried this place and got the natural yogurt with blueberries, yum ! The only thing with using the drive thru is it takes way to long to get your order, plus you gotta make sure when in drive thru you ask them not to make your yogurt or shakes because by the time you get it it's already melted. read more

I came in due to the boba teas! Not very impressed with my milk tea boba drink. The flavor was more milk and sugar, no distinct milk tea taste. My husband got the horchata baba tea drink and it tasted exactly like mine. No distinct horchata flavor either. The black bobas tasted like maple syrup and were mushy. I will not come back here for the drinks but would like to try their crepes next time. The customer service was good, the place was clean, and we received our items very quickly. Maybe more staff training to perfect the drinks? read more

Just a friendly tip: Do not get a boba milk tea. Tasted nothing like a milk tea and the boba was awful. Thank me later.

Came here on Halloween for a cheat day. For my one day of the week where I break my 50g/day carb this was junk beyond junk. This location would be better off not filling their crepes and just selling the skin. The whip cream was mostly hydrogenated fat no milky savory flavor, icecream was very watery and melted way too fast, the brownie and cheesecake tasted freezer burnt. Cashier charged me for bottled water but didn't give it to my friend when he picked up my order. We were so done with the crepes we didn't even want to go back in the store. I know better now to get soft serve at McDonald for cheat day if I want something junky. read more

Hana Banana - Melting wrap full of sad - Desserts Near Me - El Paso, Texas

Bad service! Tried to cheat me instead of honoring their policy to remake the order if it isn't right. Maybe the other shop has better service and employees. Just kids goofing around and refusing proper service to people. read more

[ SERVICE ] When my sister and I arrived, there was no line so we took our time with deciding on what to order. It was our first time there and the cashier was very friendly and helpful in her suggestions to us. After we paid and was waiting for our crepes, there was an increase in the amount of visitors but was surprised at how fast the line moved. Very fast and friendly service! [ THE NOMS ] My sister and I ordered the #5 which was the Crepe + Ice Cream + 1 Topping combo ($6.30). They had a variety of ice cream flavors to choose from and also some toppings. We ordered our crepe with Cookies n' Creme ice cream, topped with strawberries, and drizzled with Nutella syrup. My sister also ordered a one of their milk tea boba drinks (that seem to be set at one size and priced at $4.49). I was a little disappointed with the drink - it tasted pretty bland and lacked consistency with some of the tapioca pearls falling apart and others were hard to chew. [ AMBIANCE ] The shop has indoor seating for a few and there are also tables outside. Overall appearance was neat and clean. Lines move fast so crowds were not a problem when we visited. Overall, our experience was good. Friendly staff, clean facilities, and tasty crepes! I like how you can watch them make your order and the fruits they use taste so fresh! read more

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Hana Banana is a great dessert alternative to the frozen yogurt places at The Fountains, they specialize in crepes and waffles, and make both of them really well. I honestly had never thought of having a waffle in a non-breakfast setting, but I was feeling adventurous and was pleasantly surprised. Had a waffle topped with ice cream and whipped cream and loved it, the warmth of the waffle gets the ice cream to the sweet spot right before it starts melting, it's a tasty treat! Topping selection is a tad limited, mostly fruits and nuts, but it still allows for many combinations. Crepes do take a little while, because that's what most people order and it's a more delicate process, but waffles are done quickly. The place is tiny and there are only a couple of tables outside, but it is right on the promenade level, so you can take your dessert to one of the many outdoor seating spots in the Fountains. Definitely worth checking out! read more

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We enjoy stopping here, usually after we are done with the Verizon Learning Labs (across the street). It's normally in the mornings and it's often empty, so service has been quick. Today I had a cheesecake crepe, which comes with an actual piece of cheesecake. I know - all that sweetness! I'm blessed with great friends that didn't mind stuffing their faces with what I ordered. You know, share those calories. It's all about sharing. It was delicious. I reached my calorie goal for the rest of the weekend. My daughter went with the mango smoothie. She said it tasted better and less sugary than those at other smoothie places. The prices are great, and if it applies to you, they offer military discount. Not bad at all. They also have plenty of tables outside, which is awesome as their store is on the small side when it comes to seating space. Not a bad place to stop by for a refreshing treat! read more

This place is located in the Fountains. I went here with my daughter on a Saturday morning after her gymnastics class. The customer service here is blah like some of the reviews I read before I went here so I wasn't expecting any difference. We walked in and two of the workers were cleaning and chatting at the front and no one greeted us. They looked at us and continue with their chatting. The cashier who came out and helped us was ok and did her best to smile. The coconut boba tea I ordered was super sweet and I couldn't drink it. I threw it in the trash. My daughter's smoothie was not bad but I could've made a better one or went somewhere better. Overall, the vibe of this place could be better with the workers showing a little enthusiasm about their jobs and better customer service as well. I'm definitely not going here at all anymore! read more

I am given this location a one star because the staff was friendly. I ordered several items. Mango Boba had no taste. The Banana kiwi shake was plain. The crepe with ice cream and two toppings. The ice cream was left out. The other crepe with ice cream was fine. Bottom line you pay a lot of money for plain, tasteless food. read more

If you're wanting some sweet, fruity dessert this is the place to go. They're famous for their crepes, which include fruits, syrup condiments, ice cream, and whip cream. Fair warning, one crepe is good for two. It's soft and sweet. These desserts are huge! They also sell waffles, which are good too. Crispy and soft. Recently stopped by here with a friend and they now serve coffee and bobba tea! Again, their portions are huge. My only thing is that, the place is small. And since it's small, the A/C keeps the place super cold. I'm always shivering in here. Lol. read more

Hana Banana - The waffle is beneath all of the ice cream and toppings. Haha. Really good. - Desserts Near Me - El Paso, Texas

Just tried their delicious crepe with nutella sauce and bananas. Bam! Love how they make your crepe right in front of you so theres nothing but the promise of fresh goodness! You smell the aroma of what one might think as a waffle cone being cooked up and the finished product is even presented as so. It was delicious and huge! I love how they dont overprice it. Just 5$ for the one topping! Im happy read more

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Huge portions. Delicious waffle and crepe desserts. Never had a shake from there, but the desserts are amazing.

Google said they closed at 9:30, I got there at 9:00 to get a waffle or crepe and they didn't have anymore for the night. Absolutely ridiculous, if there is still 30 minutes you would think they would still have everything available. I understand 10 minutes before close but 30 minutes, for that just close the whole place. read more

Hands down worst smoothie ever! Had to wait 25 minutes for a watered down jacked up smoothie My wife got a boba tea but even she said that it was awful! The only thing saving this place is it's location read more

This isn't my first time, but my first review for HB. The crepes are good, very filling and they make them fresh. They specialize in fresh, organic ingredients. You could see the crepe maker which I find very cool to watch. I may return to try their coffee, they had several blends on the menu. Hot coffe just isn't appealing when it's triple digit heat outdoors. Not a fan of their boba tea, horchata had no clue it was made of rice milk. VERY bland. 2 stars because the place is filthy. The floors are dirty, the sitting area is not clean and the seats they provide are very uncomfortable. I've always disliked waiting here because the seating is so bad. The crepe making area had a lot of batter splattered all around the wheel, cleanliness is not a priority it seems. If everyone can watch you make their food & drinks it should be super clean. Very convenient in the Fountains easy to reach and exit. read more

Hana Banana - Fruit crepe - Desserts Near Me - El Paso, Texas

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I'm sorry. Great customer service! Their cheesecake is delicious! My girlfreind enjoyed this experience.

So good here! Got a crepe and a smoothie so good satisfied my sweet tooth. Place is very small so it was crowded but it moved along quickly! The workers move pretty fast and you can see them as they make your order. The workers were also very friendly. read more

Went in and ordered 2 crepes. I told them about my husbands extreme severe strawberry allergy that will send him into anaphylactic shock. Then I watched them put strawberries all over one crepe with their hands and use the same gloves to make his with. I asked them to remake it and use clean gloves because this would send him into the hospital and they were flat out offended that I asked and then let me know that there's a risk of cross contamination with everything they serve because they don't use separate utensils for different products. It's tough dealing with allergies to begin with but even more frustrating when you can't feel confident that a restaurant won't take health code seriously. I work in the food service & cross contamination is not supposed to happen this is a very clear violation. Won't be coming back here & if you have allergies I would not give them your business. read more

This is not a french creperie The crepes they serve is more asian style, that you can hold as a large snack cone. Although i personally prefer french styled crepes, the ones they make at Hana Banana is of great value and quality nonetheless. I ordered a cheesecake with two toppings - blueberries and strawberries. The fruits are abundant and fresh, which go really well with the cheesecake and the crepe wrap. It filled me more than a regular sandwich. Good sweet stop overall. read more

Had a strawberry, banana, nutella crepe. It came out a little broken, but it was still yummy :) Wish the waffles were freshly made after ordering though. They leave them in a warmer, but I wasn't a fan of soggy waffles. read more

Hana Banana - Crepe came out broken, but still yummy. Food is food! - Desserts Near Me - El Paso, Texas

Weekday visit so there was another customer ahead of us. Friendly service. I ordered the ice cream crepe with vanilla ice cream and strawberry as my topping. Limited topping selection was what my friend had to say but I don't go topping crazy so what they do have to offer is good enough for me. Next time I want to try the savory crepe but this visit my sweet tooth was calling so I had to indulge. Hana Banana is a good alternative to the (froyo) desert places here at the Fountains. read more

My husband and I just walked out of this location due to the worst customer service. The lady was sooooo rude and unresponsive and she seemed bothered that we were there. This was going to be our first time going and unfortunately probably the last. She looked like she just woke up and was very gothic looking and obviously didn't want to be there. Perhaps some training in customer service might help her. read more

Closed before closing time. They locked the door as we were walking towards establishment

Love the Boba here! In North Texas all of the Boba Places i've been to have always tasted way to sweet, and taste like corn syrup. But not Hana Banana! Both of the El Paso locations are great. I really enjoy the subtle sweet Flavor. read more

Came last week and it was yummy nice fresh crepe today i came they had them Prepared a big stack of already made crepes tasted old and was super cold wish they were fresh like the first time read more

One of the workers was rude and they were out of forks and she was like I'm not in charge of forks. Limited savory crepe options, like just 1 option, but coco crepes has so many more. Probably going to ask for plain crepe next time and bring own stuffs from home read more

I love this place!!! It's the only place in El Paso that knows how to make a crepe!! It's so yummy. I honestly don't mind if my crepe is warm or cold, I know some people have an issue with that but I don't. read more

Extremely tasty! I ordered a crepe with bananas, strawberries, and some fudge. It was a little messy to eat, but very good. I also ordered the Lemon Honey Tea which was very strong in the lemon flavor, much more so than expected. Almost tasted more like lemonade than tea, but still very good in my opinion. Staff was friendly and the restaurant was very clean. I'll definitely be going in again to try some other flavors/combinations! read more

Now that this place has a location at the Fountains, i decided it was time to skip Menchie's and head over here for a crepe or waffle. They very astutely place their sample crepes and waffles on the window for display. I tried a nutella Belgium waffle with strawberries, kiwi, and banana topped with vanilla ice cream......let that sink in or re read it for a better experience. All the crepes and waffles are made to order so they are always fresh and hot and that is not something you can get anywhere else here. Literally an explosion of flavor in your mouth. I would honestly suggest sharing here because the size of the serving is large and with maximum sugar doses. One time i made it here an hour and 15 minutes before closing and they informed me they had already cleaned the waffle machine so they only served crepes. That doesn't seem like a smart thing to do and the place was packed with disappointed customers. They didn't have a sign and they weren't initially letting customers know before they ordered so customers were disappointed. The crepes are just as good and i'm assuming the machine is easier to clean but more than an hour before closing is kinda ridiculous in my opinion. read more

I have had crepes all over the world. Of course in France the crepes are the best but many countries make great crepes. It's a pretty simple treat. I have had more crepes than I can remember. I love several kinds of crepes but my favorite is a simple nutella and banana crepe. This place does not even come close to making a good crepe. The crepe was cold. The nutella was basically not on the crepe. The banana was cold. The crepe was gross. My wife got a simple nutella crepe and threw 1/2 of it away. She is pregnant and she THREW AWAY food with chocolate on it. How bad does a chocolate treat have to be for a pregnant woman to throw it away? Pretty bad. That being said I will not be going back to this place. Sad. I had been looking forward to going for months. read more

Of course with every dessert place it'll be somewhat pricey but Hana Banana isn't that bad, not cheap but not that expensive. We spent about 17 dollars for two drinks, a smoothie and a boba drink and one crepe to share. We got one of the more expensive crepes with 3 topping choices (I chose bananas, strawberries, and kiwis), Nutella drizzle, and vanilla ice cream (that's why it was a bit more expensive). Overall the crepe was good but I wanted it to be more crispy, those girls did not look too welcoming as I was going to ask to add that special instruction in. I didn't ask because of that, also because there were other people.. curse my shyness. The workers (they're all fairly young girls btw) were very fast in making our order and we sat to eat. The only reason why I give this review such a low rating was because all of the workers were cussing out loud. Although no children were around, I didn't not appreciate the workers cussing while being in the shop. Better customer service please, be mindful of your customers observing you! Btw, the drinks weren't that good.. the milk tea boba is definitely one you shouldn't order. read more