This place has lots of cool nautical inventory at a very cheap price! The staff is also very friendly. Got a great deal on some ship wheels, portholes, and bottle openers. Will come back! Everyone should come here! read more

Bought the Lusitania. Advertised as 3 types of wood, museum quality, the model arrived and had 26 pieces broken and was plastic. I called them only to talk to a woman who was not helpful at all and was rude. I sent back the ship only to have another plastic ship sent and broken. I called them again and nobody would answer the phone. I left messages that were never returned. Take your business elsewhere read more

As a Navy Veteran and a volunteer in a Navy veterans organization I was asked to purchase a gift to a family that lost their child in the war. I decided to purchase a Bosun whistle from Handcrafted Model Ships, before placing the order I called and spoke to a lady and I did not ask for her name, however, I explained to her the importance of the event that I am buying the gift for and the fact that I need it delivered no later than Friday after noon, November 7th. She explained to me that the item is in stock and if I purchase 2 days air Fed Ex shipping they will ship the item the same day and I am guaranteed to get it by Friday. After all this is a delivery within California, from Alhambra to San Francisco. Well Friday has arrived and no Fed Ex confirmation nor Fed Ex delivery, I did not have the time to deal with it as I had to leave for the event. Imagine the the disappointment of my team of me and to my embarrassment of not delivering on my promise of handing out a gift to the fallen soldier family the product did not show up until Saturday. Furthermore, instead of being delivered via FedEx the product was delivered by the US Postal service. On the label it says "MUST SHIP ON WEDNESDAY" however based on the date stamp the item was not shipped until Thursday. On Monday I called the merchant, I got the same lady on the phone and I explained to her my frustration. her answer was, "So what do you want us to do about it now?" I said I am willing to keep the product if you are willing to refund me the shipping cost or I can refuse shipment and send it back to you for 100% credit. The level of rudeness started to escalate, she started to make excuses how it is not their business fault that the US Postal service did not deliver the item on time, then she realized that she made a mistake so she said we say on the web sites that the shipping cut off time is 12 PM, the educes and her inability to recognize the mistake was beyond my comprehension. As a small business owner I can just imagine how detrimental a bad review can be on yelp however i kept on being professional and requesting from her to be considerate of the unique situation that has been created and consider giving me the credit for the product that she promised to me to be delivered on time. Then guess what she did? she hung up on me. This is my first time shopping from them and I do not want to quickly judge her or the business owner for their business policy. People and businesses have some good days and some bad days, however I think other people have the right to know about my experience with this business and then do their own thinking. read more

I agree with the other reviews here, This is a terrible company and suggest you take your business elsewhere. The product I ordered was defective and customer service rude and unhelpful. I ordered decorative porthole windows for a project for a school. The portholes arrived on a Friday, I examined the package, and the contents, and everything looked fine. Each porthole has a two large D bolts to make it look like a real porthole. When I received the package, I did not try screwing each D bolts on -- just verified that they were there. Big mistake. On Wednesday, I tried to use them, I found that the D bolts were heavily painted on the threads, so they would not screw on straight if at all. I immediately contacted them and was told they won't handle any complaint after 5 days. Period. I tried to scrape the paint off to get them to get the d bolts to screw on properly, but no luck there. If I use any pressure and try to force it, the particle board the thing is made of chips and flakes. Garbage. read more

I ordered the Wooden USS Constitution Tall Model Ship (24 inches). Overall, I was pleased with the model ship, even though it appeared slightly smaller than I thought. It did arrive with minor damage. One mast was broken, and I'm sure this occurred in transit. IMO the packing could have been better. I fixed it myself with some Gorilla glue and its all better now. I would be hesitant in ordering future items, only because of the delicate nature of the models and the quality of packing. read more

Buyer beware! So much for their 100% guarantee. I purchased a 50" Limited Edition Americas Cup boat. It arrived and the boat was about 26" so we felt they must have sent it to us by error. I called them to replace the boat. They said that the boat is the advertised size when the boom is added. This was a little boat, cheaply made. The customer service was less than helpful and when we asked for a shipping label to return the boat - they said it was not their fault. I will be returning it and I will be expecting them to fully refund out $400!! read more

the best place to find ship models, and I had great experience.tons of stuff. I went to buy 1 ship I bought 4. I gave it 4 stars because the store is closed and you have to call to before you go. I loved the store. read more

For first part.. The name of the company is HANDCRAFTED model ships'? Correct? First thing that comes to my mind is that all of the business's product they sell is manufactured in USA. Sad to say all the Product they sell is Manufactured in India And China. What a joke? How low of a business tactic is that..they sell American based ships and have them built in China to cut cost. Its really disrespectful to the customer to one of which I was and never will be again. The company does its best to maintain an image of American manufactured product but will cut cost on any end. Even when it comes to Shipping and Recieving. Customer service is rude and incompetent when it comes to knowledge of there own business. Beware of the money you spend on there Glorified website. read more

If I could give zero stars I would because of the really poorly made product. Plus the way it was shipped. I purchased two "Rivera" RC boats. They arrived boxed ok but once I opened the boxes the way the boats were packaged lead me to believe that they repackaged returned items. The boats ran but they were cheap plastic and poorly constructed. Not worth the $ 99.00 dollars each. They were worth IMHO maybe $ 15.00 each. Customer service was ok helpful but tone of voice indicated to me that it was same song second verse. Overall due to the quality of the product. I received all wood colored plastic. I would not recommend this company. read more

Ordered port and starboard lights for decorating and one was broken. Spoke with Monica about returning them and was to receive an email with instructions. Never received the email, called the company several times, no answer so left messages. Emailed customer service and received no reply. So much for guarantee. Husband was able to salvage broken light enough for displaying. read more

Update. This store did refund my initial purchase and I did speak to one of the people over there about this bad experience I had with them. I also ask if they wanted their defective model back (just to be nice) but they didn't want it. So I decided to give them another chance and they did sent my 2nd order pretty quick. The instructions on rigging the model was pretty hard to follow so I asked them to send me pics of the floor model so I could see if I did it right. They indicated something about not providing additional instructions for their customers. Apparently taking a few pics to help out a customer put together their model is out of their wheelhouse. The whole experience was a mixed bag of fast ship, initial defective merchandise, hard to contact, and not so good customer service. It's too bad because they do have pretty good prices and their models are interesting. read more

The person who gave a 5 star review got lucky. I ordered a 35" yacht that was on clearance, regularly 250.00 for 100.00. Should've known better. When I opened the box and took the ship out, the wood was damaged in 3 places, the rigging looked disheveled and basically looked like it was already returned. Tried to call 2 numbers no answer. Emailed, got an answer saying they wanted a description of the damage and pictures. Really? Well gave them that info and haven't heard back from them. So much for their money back guarantee. Hope this review saves you some grief. read more

Be careful & don't believe the website. Items do not come fully assembled & you may get the wrong item. Be sure to measure the item. If they send you the wrong item, you will be expected to pay return shipping & they will not reimburse you. It has been 8 days since this company received my return shipment & they have yet to refund my card. There were 26 strings I was supposed to attach on the ship & the instructions were an impossible to read line drawing without any words. None of the strings attached to the ship were labeled & I was unable to tell where they went. The whole customer service experience has been a nightmare & I have had to file a complaint with the BBB & a dispute with my credit card company. I'm out $200 & have no product. read more

I usually listen to other reviewers - red flag #1. I didn't and ordered portholes MIRRORS because they had exactly what I wanted on the site. I ordered two mirrors - 12" in white. They arrived and guess what... they aren't mirrors but see thru plastic. The company sends you all kinds of GUARANTEED policies when you purchase - red flag #2! So, they said they would send out the mirror inserts, real easy to replace. The mirror inserts arrive today in a HUGE box. Guess what - they are not 12" inserts but 20" inserts - one of which does not have a gasket so it was defective anyway. I live on the east coast so it takes a few days for items to arrive. I immediately call them and they said they will ship out the right ones tomorrow. Oh - the salesperson indicated that I should keep the ones they sent because there is a high incidence of breakage..... &$#@? Wow.... all this for two 12" mirrors that were made in India to begin with. Maybe I will have a completed order in a month. In the meantime, shame on me for not walking away from this place. How do they even stay in business? Update - wrong mirror size AGAIN. Stay away. read more

I wish I would have taken the time to read all of these reviews! SO I purchased a ship wheel, and because of a computer gliche on their end was charged 3 times! So I called Monica and explained what happened, and she rudely responds that it was USD not CAD, and that I was not overcharged! Let me put this in perspective, the ship wheel was 24.99, and I was charged 193.68? Does that make sense to anyone, so I get annoyed quickly and state that if you convert the ship wheel and shipping cost, it's a great deal lower. Monica goes on to say, that she does NOT know how to convert? and that she has never had any Canadian ask her to do that? At this point, i'm very upset, asked to speak with the manager, guess who that is? Oh yeah, Monica. So I send in my credit card statement to their 'accounting' via Monica, have heard nothing, now I can't even get anyone to answer my phone call, or return a phone call or email. I've never been this mad. If anyone is thinking about ordering from here, DO NOT!!!!! Not worth the grief!!! "Dick" needs a revamping of his staff. read more