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    Services - MR Jewelry

    Device support or repair

    Mobile phone body repair

    Mobile phone support

    8 More Services

    Smart watch support

    Tablet body repair

    Tablet support

    Watch cleaning

    Watch overhaul

    Watch part repair

    Watch part replacement

    Watch seal testing

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    Recommended Reviews - MR Jewelry

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
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    The owner got mad, and said to just pay $10 and not to come back, when I tried to point out or explain why I was upset. Two weeks ago, I brought two watches here: 1. My mother-in-law's watch that they put a new battery on just days before that, because it stopped working, in spite of the new battery. 2. My husband's thin flat Movado watch because Movado Costa Mesa was charging me $600 12 years ago to get fixed. I want it fixed years ago because this watch has a sentimental value to him: his mom gave it to him as a gift when he was a teenager. He is not 54 years old. His mom passed away in 2009. I can't afford $600 as I don't have that kind of money. His birthday is coming up on 2/6 and I heard about this place that People Loved on Yelp in 2023. My husband said they are good. I gave it a shot. I brought both watches there 2 weeks ago to get diagnosed. Female manager took the timepieces and said they will diagnose and give me a call to let me know what's wrong and confirm with me before proceeding with any work. Sounded a good plan. Two weeks past, no calls. Their receipt said "we are not responsible for items left more than 60 days". I don't want to lose those valuable personal timepieces (both with sentimental value) and I don't want to forget about it because I am a busy working mom. I need this squared away in my head or as they refer or often call it: I need this out of of my hair ‍ Two days ago, I took the time to drive to the place to inquire about my watches. Their door has an automatic lock. No one can come in u less they open the door from the inside, do security purposes. Fair. I pressed the doorbell twice, stood there for maybe a minute or two waiting to be allowed to come in. Not fair, not right, not good customer service. When I got inside the store, I asked about my watches and it looked like the technician who was there that time (different from the technician who installed the battery of watch # 1 aka mother-in-law's watch). They never called to tell me and only told me right there that watch # 1 was just "dirty", so they cleaned it and charged me $20. Fine $20 is no problem. But the problem here is: 1. They never called me to let me know what's wrong, why it was not moving. 2. They never asked my permission to clean it. 3. They did work that costed $20 without my permission. How is that fair and how is the good customer service? As for my husband's watch, watch #2, it seemed that he was just diagnosing it right there and then because 1. They took so long to open the door for me to enter their store and 2. The technician took long to come out of his office to let me know what is wrong with the watches. The female manager: tongue tied and looked like she was just there to obey what the technician says. Technician told me: "I put a battery (without my permission) in your watch and it seems that there is nothing wrong with the movement. It just needs a new crystal $90 clean face dial $40, and replace back bezel $120 (all these are my estimates as I don't remember the exact prices he quoted me for). Total is roughly $250, perfect! Less than $600, I can (finally) afford it. Praise God I told him I am not sure about his claim that the watch has no movement issue, so I want to take it home and observe. I don't know if he didn't understand my request but he started getting pissed. Mind you he was multitasking trying to repair another watch while diagnosing the Movado and talking to me. He was multitasking which was very disrespectful. I started getting upset because of his poor "bedside manners"/customer service and started telling him the gripe that I had with his store, and blurted "your store is not meeting expectation bec...(and I enumerated all the poor service I mentioned above). I don't know why you were voted as People Love Us on Yelp in 2023! I think that ticked him off and told the manager, to just charge me $10 for the cleaning of watch # 1 and he told me "Do not bring your (Movado) watch here again. So basically he was telling me I cannot comeback. Bridge burned. I asked: "Are you the owner?" He said: "Yes!" This place is 3 stars for skills or knowledge but 0 stars for customer service, 0 stars for respect, 0 stars for promises made, promises delivered = not meeting expectation hence 1 star for rounding off but technically it should only be 0.75 star. Pic as proof that his claim to fame that there is no movement issue is incorrect. He said that he set the time correctly but look at the time that it's showing now: 720 am. I shout that pic at 635 am. So he is wrong. This watch has a movement issue. Imagine if I left the watch for him to fix with him assuming that it had no movement issue? That's $250 wasted. I had to bring it home and observe. I used to work for a watch repair place in Sears back in circa 1999.

    Sandra R.

    They have Beautiful pieces of jewelry, and I was fortunate to be able to buy a few. They have great customer service, over all I'm a happy and satisfied customer for life. Thank you to all of the staff at Mr Jewerly

    Sterling Silver Watch Straps

    Came here to get my sterling silver Navajo watch straps refurbished, and my watch crystals replaced, and I must say it was very impressive. On one of the watch cuffs they were able to switch out the gems and install amber. The watch cuffs look brand new and the watch crystals look great. Overall great experience and impressive work and professionalism. Definitely coming back.

    Steve J.

    Amazing service and great and fair prices. Their associate Naomi was friendly and very helpful! The owners Roman and Miguel have a very professional and friendly business. Thank you gentlemen. I definitely recommend!!

    Elizabeth O.

    Excellent repair highly recommend MR repairs no job is to hard for them. Fast service and very courteous service

    New bands and batteries. Looking like new.

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    2 months ago

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    4 months ago

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    Roman C.

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    4 months ago

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    Roman C.

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    4 months ago

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    Roman C.

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    7 months ago

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    Roman C.

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    5 months ago

    Great place and their service was fast and affordable. I will be returning here from now on to service my watches and for my jewelry!

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    Roman C.

    Manuela thank you for your review. We appreciate your business.

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    4 months ago

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    Roman C.

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    1 year ago

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    4 months ago

    Great little shop. Big great service. Repair work done to my pieces was great and reasonable.

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    2 years ago

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    Roman C.

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    1 year ago

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    2 years ago

    First time stopping by for a link removal, they had me in and out quick with a great price and great hospitality. Recommend this shop

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    2 years ago

    Mr. Jewelry took me on the spot to replace a watch band..great price. Thank you. Will be returning with other watches I have .

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    1 year ago

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    6 years ago

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    2 years ago

    Super quick and amazing service! Would highly recommend if you need a fix! They were really helpful and offered an array of services.

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    6 years ago

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    3 years ago

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    Page 1 of 2

    Ask the Community - MR Jewelry

    Review Highlights - MR Jewelry

    Roman helped me out and I gotta say the way the took care of me and my fiancée earned my business for life!

    Mentioned in 19 reviews

    Read more highlights

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    I Fix For U - Alhambra

    I Fix For U - Alhambra

    (566 reviews)

    Issue: S21 Ultra not charging, I tried different chargers and still was not working…read more I Fix For U diagnosed the problem and narrowed it down to charging port. He was able to replace the part on my Samsung Galaxy S21 Ultra and it works well. Thank you.

    "No fix , No fee ,No hassles"…read more I paid for a screen replacement that did not work, and was hassled. I cracked my phone screen in December, and came here to get it fixed after reading all of the positive reviews. The initial correspondence was easy. I told Jon the type of phone I had, he quoted me $180 to fix it. It is important to know that when I asked how much it would costs, he said "$180". No other context was offered. I was happy with the price and let him fix it. Five minutes into getting my phone back, I noticed that my screen would glitch every time I opened certain app.s Then I noticed that the screen kept freezing, and I would have to restart my phone to get it to work. I immediately went back to Jon and told him about the issues, and he said he would fix it and get me a new screen within a few days. Once again, I picked up my "fixed" screen for the second time, only for it to have the same issues I was having before, just a little less frequently. Frustrated, I went back to Jon a third time and asked what was going on. He said I bought the "generic" version for $180 and that I could upgrade to a high quality option for more money that would not have these issues. I asked him why didn't he inform me of the different versions that were available when we first spoke, and he said that he assumed I wanted the cheapest version. I can only imagine that he made this assumption because I am a Black woman. It is absurd, insulting and bad business to assume what someone is willing to pay for when you are in a sales position. He then proceeded to tell me that all of the glitches, freezing and malfunctions were normal with the "generic" version, and that I would continue to experience these issues that were rendering my phone inoperable unless I upgraded to a higher quality version. Nothing of this information was offered when I initially returned the phone for issues. As a customer I don't understand why you would sell a product that you know does not work. My screen was "fixed" yet I wasn't able to use my phone for more than 5 minutes without if freezing, glitching or shutting down. This is not a fix. Furthermore, I was not initially given the option to buy a new screen that would actually work. I told him he was a scam artist and left. The 100-day warranty they offer is because they know that their products do not work and you will experience many issues. I would not recommend letting Jon fix your phone unless you plan to waste money on a phone that does not work.

    MR Jewelry - mobilephonerepair - Updated June 2026

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