I ordered a pair of shoes for Christmas from Foot Locker. Only one shoe arrived in a very beat up…read morebox. I called customer service and they were absolutely horrendous. I even tried speaking to a second rep, thinking that there might be a better person and still the same. Terrible. I would never order from Footlocker again.

I had gotten some shoes as a gift and I don't have the receipt/gift receipt but one of the managers…read morewas super helpful and offered store credit so I can exchange/ purchase another pair of my size and choosing. Shout out to this location for being considerate of their customers!!

Pretty neatly organized, clean and staff are nice. Lots of parking available. I found mini perfumes…read moreat great prices.

Service: quick and efficient. The changing room attendant was nice and have directions. The…read morecheckout was quick. Selection: Much better selection here for work clothes than macys. I bought two sweaters, and pants. It was nice to find so much available and that was actually my size and FIT!!!!

Review (Edited) We…read morearrived at the store and were asked to put our name down. We started with one salesman who needed to leave and then turned over to another, so since we were first online and had to wait because there were 6 people and only 2 salesmen. One salesman spent time with a young girl and sat with her for a while while we were handed boxes. The service was awful, and I noticed two people left because they had no assistance. We have purchased from here numerous times and would have left if I didn't have my cash points. We will no longer shop at this store. Service is now here--try it on and put the shoes you don't want nicely back in the box. Add but pay $$. You really need to bring your customer service back.

A great place to find your perfect running shoe or any other type of fitness sport that needs…read moreproper athletic shoes. I love that they make custom orthotics like the ones you get at the orthopedic drs office. But the price is way cheaper especially if you have the road runner VIP membership. Alex was the person that helped me with my orthotic shoe inserts which to be quite honest an easy breezy technique. First you chose the type of insoles you wanted depending on arch and cushion support then Alex slipped the pair into a machine to heat them up for 3 minutes then the insoles were transferred to a machine where you had to step on top of them for a minute with your weight! The results were your new custom impressions on your insoles!!! Stop in and have yours made for any shoe. Your joints will thank you!!

I was visiting from the east coast and stopped in to visit. The store has a wide variety styles to…read morechoose from. Even though the store was fairly busy, the two sales persons were very helpful and seemed to manage all the shoppers. If you are in the. Chicago area and looking for Birks- this is the place to go!

Luv this place! The owner is knowledgeable re: both product and your foot, being certain you are…read morefitted correctly. Being in this store is such a pleasant experience. Bert G :-)

Tasha gave me a horrible time trying to find shoes. She had a nasty attitude and treated her…read moreemployees poorly. I will not go to not location when she is still employed.

Clarks is a very very good (good defined as: sturdy and very comfortable) brand of shoes…read more SO I was shocked to have the cap of my heel post pop off. Considering I still have a pair of Clark shoes from 2 years ago, of a different color, that I still adore and use the heck out of that are sturdier then any other brand of shoe I own, this was unusual for this brand of shoe. I bought my, now gimped, pair of black heels in St. Louis, where I am from. I wasn't sure what to expect but when I went in here I had to mention my surprise that the back, bottom heel cap fell off. They took it back without a blink. No receipt, knowing I bought it from St. Louis, MO, and off my feet into their hands. They hand me a brand new pair of the same and I walk out happy and a devoted customer. What a great brand and what great customer service.

It's one of the my favourite store. I like everything. Especially customer service. I want to say a…read morebig thank you to Ms. MELLIE from jewellery department (1st floor). She is very good and attentive salesperson.

Amazing New Zealand company with high quality menswear!…read moreDefinitely worth the trip if you're anywhere in the Chicagoland area:)

While on the way from Nordstroms to the Coach Store, my wife and I saw a menswear store with an…read moreunfamiliar name. Peeking in, the store was beautifully maintained with a wide array of men's clothing, coats and accessories. My wife and I were greated by Antonio, one of the managers and we spent awhile looking at the various items. Apparently. Rodd & Gunn is a well established and venerable New Zealand company even though it was new to us. I am used to shopping for menswear on Oak Street in Chicago, but I think I have a new supplier in the rotation. My wife spotted a very nice jacket and Antonio immediately secured the correct size for us from the storeroom. It fit very well and I was very tempted to purchase it, but my wife made excuses as to why I shouldn't, so we left empty handed. It turns out that she had aspirations to sneak back and purchase it for my birthday next month! I felt badly ruining her surprise, but a few days later I mentioned ordering it and she decided to take a trip with me to the mall to pick it up. Susan (or Susie- I'm bad with names) helped my wife purchase it for me. Both Susan and Antonio treated us with courtesy, friendliness and helped us make our way around the store. I know I will be back as I noticed some very nice pullover sweaters at a very reasonable cost. I found the prices to be fair, the styles to be current and the quality highly satisfactory. I've been wearing the jacket for a few days and I am very satisfied.

BUYER BEWARE - VERY UNETHICAL RETURN POLICY - DISHONEST & SKETCHY!!…read more Each time I returned items - I would not get credited for the amount automatically - like I do with any other company. I would have to remember to contact them after they have been holding onto my merchandise (sometimes for weeks and months too), and if I did not remember to call back and follow up - they would just hold onto the refund money owed to me. Creepy company!!! Customer service is from some country far away.

The shoes they sent are still sitting here. I have NO information on how to send the back. $100. =-…read morein their pockets. How shamefully. I still receive these wonderful marketing emails from them as if they are a legitimate company.