Estimate was spot on. The work was exceptional. Installer was very polite and efficient. Even got…read moredone early. I am very pleased!

Very efficient delivery. Order placed And scheduled via…read morephone. delivery man was quick with bringing in my order of 20 bags. pricing was same as my past order over a year ago.

Gerald really helped get our water softener registered with Waukesha City water. We appreciated…read morethat he was really efficient & explained what he was doing with resetting softener & how he had to register it online. A very good experience.

Butler was everything someone would want from an RO installer. Gerald was knowledgeable and…read morecourteous. He helped with advice on other projects I had going and made some recommendations on some contractors I needed for those projects. Timely and accurate in his quote! I high recommend him.

Great experience with Bill! He was patient and explained everything he did to get my water softener…read moreback up and running. Highly recommended!

I highly recommend you call Bill for your water needs, equipment issues. I have horrible water…read morehere in Big Bend. I have dealt with multiple companies buying repairing water softeners and irom filters. Not anymore, from now on its Bill Mattsen. now on, its Bill Mattsen. Bill was super helpfutl on an unbiased repair vs. replace decision on my iron filter. He also pointed out my less than 2 year old water softener was not working right. I should have bought my water softener from Bill, but I didn't know of him them. Bill showed me how I can do some basic maintenance on my new iron filter to keep it purring. His hourly rate slightly more than half the cost of my Culligan service call. Bill is a small business owner, personable, he clearly knows his stuff.

Purchased a home where the water softener was rented through Schaefer. Contacted…read moreinstaller/business about purchasing the current or new unit. Ended up buying current unit at a discount which was then rebuilt with limited (1 year?) warranty. Going on two years and have not had any issues.

I'd count Schaefer's very high on a short list of maybe half a dozen of my most trusted and…read morefavorite local companies. Really just exceptional. As a Realtor, I've got to know who I can safely recommend to clients, and this one is a no-brainer for me. They do water softener, iron filter, and reverse osmosis installation and service, and even salt delivery. I've personally used them, and numerous clients of mine have done the same (including again just today). They're located in Watertown, WI (Jefferson County), which is just a little west of Oconomowoc, though they'll travel a decent distance. Today's client was in Richfield. This is a longstanding, family owned business, and their folks are polite, on time, reasonable, and really experts on all things water. As highly as I can recommend anyone, call Schaefer's with confidence. Please note, I get exactly nothing from anybody I recommend, but the knowing that I can do it with confidence is worth plenty to me and my work.

Great service and fair price! We were extremely happy with…read morethe service we received. In June, we had our well pressure tank replaced, as well as an exterior faucet replaced. Everything is working well. The service was friendly, professional, and both areas were cleaned up. We will use them again.

Adding another great review for this company. Our hot water heater went out and Rod came out…read moreimmediately and assessed the situation. He explained what had happened and did a great explaining our options. Rod made sure he was able to replace our hot water heater immediately, especially since we were heading into a holiday weekend. Thanks again for the great work!

I called this business for help regarding our well and spoke with Mr. Liebau (the owner). I was…read moretold to call him back with some pictures and information at a later time which I did. Once I called back and spoke to him the next day, he had forgotten that we spoke. He then began to berate me about why he doesn't live on his phone all day and implied that I lived on my phone. He said "he doesn't f*** off" and he needs to produce and not be on his phone all day. He was incredibly rude, terrible customer service, as someone who serves, I don't need to hear it from him. I would not recommend this business to anyone.

Terrible customer service. Business is overworked and understaffed and that is reflected in the way…read morethey treat their customers. Do not expect good communication or any timeliness around techs arriving unless you have an urgent emergency. Save your time and find someone else.

Great company to do business with. I highly recommend Guthrie and Frey…read more On time, neat and knowledgeable ​

Anthony serviced our iron filter. Excellent communication, prompt service explained our situation…read morewell. Pleasant guy!

On July 30, 2024 a technician came to my house to provide an estimate on a pluming job. I…read moreinformed him I had other estimates but would wait for Heiden plumbing's before making my decision. He stated I would have it via email in a few days. I called the office on August 5th looking for it, the office personal reply was " we will reach out to him and have it completed and sent within 48 hours". On Aug 9th I called the technical directly. Both times we confirmed my email address. NO estimate ever arrived! If you are not interested in the work just be honest and say so. Would not recommend based on the lack of follow through with a simple estimate.

We had a totally backed up, plugged sewer line. 2 other plumbing services could not get through the…read moreplug to see where the problem was. It was filled with water. Heiden was able to get it flowing in order to see the cause. The pipe from the basement to the connection in the street needed replacement. They were able to use an underground process that did not disturb any of the landscaping and fixed the problem. They were both efficient and kind. They cleaned up everything. Not inexpensive, but MMSD has a program for pipe issues that does assist with the cost but you do have to use approved contractors. Heiden happens to be one of those contractors. After using them, I know why they are approved. They helped us in an emergency situation and I would highly recommend them.