One of the most pleasant car-buying experiences we've had--which says a lot. Our lease was coming up, and while we were only casually exploring options (we had even preordered another vehicle), we decided to do some comparison shopping. I was surprised by a promotion on a new Audi Q5, so I submitted an online inquiry and immediately heard back from Devin. We went back and forth on the vehicle we were interested in, and after I shared details about our current lease, Devin offered to run numbers for a trade-in. I gave him a target monthly payment, and he worked with his manager to make it happen. Throughout the process, he was friendly, responsive, and never once came across as pushy or salesy. He was transparent about our trade-in value and provided clear quotes for two different trim options. Since we live about an hour and a half away, we were understandably cautious. Jay, the General Manager, reached out the evening before our visit to offer the option of completing the finance application in advance so everything would be ready upon arrival. The next morning, Devin confirmed we were approved and shared the final lease terms. To be honest, we half expected things to change once we got there--either a different monthly payment or a lower trade-in offer. Instead, the experience was exactly as promised. Devin greeted us right away, had the car ready, and after a quick test drive and trade-in evaluation, they honored the original sight-unseen offer and presented the same deal we had been quoted. We were in and out in about an hour. From start to finish, Devin was professional, approachable, and easy to work with. Even after the purchase, he remained responsive--quickly replying to a couple of follow-up questions (even on his day off) and ensuring someone else followed up to assist. All in all, this was truly one of the best dealership experiences we've had. Highly recommend both Devin and Audi Napa Valley. read more

Audi Napa Valley - Audi Q5 Prestige - Car Dealers Near Me - Fairfield, California

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5 stars. Great dealership with awesome customer service. Our appt was at 10am for a 70,000 inspection and a brake pedal recall. The visit was completed in less than 2 hours including a wash on our dirty car. We couldn't believe it. Our past dealership in marin always took 9am-5pm for the 10,000 mile inspections and never once rinsed our car. It was a stress free experience at Audi of Napa Valley. We will be back! Hope anyone reading this gives them a try. I live 4 hours away and have owned Audis for years this is the best dealership we have been to. read more

Did a special order for me, and on arrival did it right: no license holes drilled without asking, no dealer addons installed without asking, no markup, no pressure. Just a pleasant experience from start to finish. read more

Transparent and easy to work with Went here just on a whim to check out a car, ended up working with Mo Great guy and to the point Which I appreciate and prefer Very patient and added no pressure,I even came back the next day and picked up where we left off Very nice dealership that's going through renovations Would recommend Mo to anyone ! read more

My husband and I were on a desperate hunt for a used Kia Telluride, and our search brought us to Audi Napa Valley. We called ahead and got connected with Ashley--she was so friendly and immediately sent me all the vehicle details I asked for since we were coming from Union City, which is about a 1.5-hour drive. We really wanted to make sure it was worth the trip. She also texted me appointment info and emailed everything we needed so we felt prepared before even leaving home. When we arrived, we were greeted right away (which sadly isn't common anymore at most dealerships) and were told Ashley was actually out washing the car and filling it with gas for us. While we waited, we wandered the lot--most of the cars were out of our budget, but we still had fun looking. What stood out was that even while browsing, someone came up to greet us outside, and then later another person greeted us inside. If you've been car shopping lately, you know how unusual that is--at so many dealerships we practically had to beg for help. Here, it felt like they actually wanted to take care of us. They even offered us snacks and drinks several times, which made the wait much more comfortable. Once Ashley came back with the Kia, we took it for a test drive. The car itself was great and priced right, but unfortunately it had more miles than we were comfortable with (over 60k, which is a lot for a newer Telluride). The manager even came out to talk with us and offer alternatives to ease our concerns about mileage, which we truly appreciated. In the end, we decided not to buy, but we left impressed with the level of service, friendliness, and genuine care we experienced at Audi Napa Valley. read more

I advertised my car for sale and Audi of Napa Valley gave me a very competitive offer. Josh was the salesman and after an inspection and test ride, kept to the initial offer. The transaction was clear from the beginning & the process was relatively quick. I had some initial skepticism as some dealers offer a higher price initially (Bait n Switch) then attempt to marginalize the true trade in value. Not the case here. A professional straight forward affair. I would not hesitate buying of offering for sale a vehicle with ANV. read more

We had been looking for a pre-owned Audi, and had gone to several dealerships. I saw that this car was available and messaged the dealership. Within minutes, I was notified that the car was available, and sent information on the car. Once we got to the dealership, we were welcomed and met with the nicest and most informative salesperson. Mo let me drive the car longer so I could get a feel on the local streets and highway. When it came time to discuss the actual sale of the car, we met with manager, Eddy, who was reasonable and easy to work with. Could not be happier with all of the staff and will go back for my next car. It was worth it to drive out there! read more

I have purchased my fair share of new cars, been at the dealerships which seems like an eternity trying get through the purchase of new vehicle. My experience at Audi Napa Valley was totally different than the norm starting with our salesman AJ Jones who was the most easygoing, knowledgeable, very professional and most of all cared about us. Then there was the GM Jay which in my experience you never see or interact with the GM of the store, well not here as Jay did show an interest in us, the purchasing process and the Audi brand. If anyone is looking to purchase an Audi or VW you are doing yourself a disservice if you don't go and see the folks here. read more

Straight forward transaction. Honest, no BS on pricing and was in and out in no time.

Being in the car business myself I tend to have high expectations. This dealership from the top Mr Brownwigg to the service advisor Megan delivers just that. The GM takes the time to stop and great guest, service is always accommodating, transparent and attentive. It's a standard being set and I just admire how the entire team operates their business. 5 stars to this team. Happy to always do business here at Audi Napa Valley. read more

I had a fantastic experience at Audi Napa Valley purchasing a used 2024 Toyota Tacoma. A massive shoutout to Samir for his incredible customer service! He made the entire process seamless with his clear communication and genuine support. He was transparent, professional, and never made me feel pressured--qualities that are hard to find in the car-buying world. The dealership itself is top-tier, and the entire transaction was smooth and efficient. If you're looking for a stress-free experience, go see the team here. read more

Kirstie, our service rep, is simply the best service rep I have ever met at any dealership anywhere. She is so kind and accommodating. She got some things fixed on our used Audi Q4 etron and took care of us as if we had purchased the car from her store, even though we didn't. I would buy another Audi any day of the week because of her, she's amazing and should probably run the department, though I would hate to lose her as our rep. Audi has a gem in her! Thank you Kirstie! read more

AJ is an absolute pro. He made the entire process seamless from start to finish, and we couldn't be happier with the experience.

Excellent experience from all sales personnel. They knew the product and offered a great price on an Audi Q5.

Let me share my experience with this dealership. They truly do live and die by the ideology as a one price dealership in whatever situation but the biggest issue is that they take sensitive material lightly. My experience started with their sales associate Taneisha, she was courteous and did provide everything I asked for that included various videos of the car, sharing how immaculate it is, and items that came with it being a used Tesla. I also spoke with her sales manager Mike, he was personable and did what he could such as get more info on items like an extra key fob as I would have to purchase on my own as it only came with one, and they wouldn't throw it in. Again, I would expect two sets of keys from a reputable dealer but then it's their motto, "Our one promise" "One price. One person. One hour." I live far, so Taneisha had to get a quote for shipping and got me the final OTD price. I decided to move forward and sent a cashiers check with signature required. Checks are prone for fraud if mishandled. Then the experience started to take a turn. They sent documents via email and it had the wrong address. I sign all the docs and then they send me docs again. So the day the cashiers check was received they tell me about a dent and how it would need 5 days or so before the car can be shipped after being fixed. This is after I had a video from Taneisha saying it's immaculate with a walk around etc. saying I should have seen it in the pictures. While I did receive an apology, it felt like she was doing me a favor as she found out before the car was sent out. I'm buying a car, unseen, that's why I wanted to go through a reputable dealer. You would expect a more thorough pre-purchase inspection to be done by an Audi dealer. So I simply asked for consideration of a price discount based on the car no longer being a 1-owner, no accident vehicle. She spoke to her higher ups and said one price. Then her GM gets involved. Similar story... This was a pure waste of time for me. At this point, not worth a car that has quarter panel and door damage. Read about Teslas, it requires cutting out the metal and welding new metal to the quarter panel to do it right as its structural. Who knows how it would be repaired. Many places would probably bondo and call it a day. I seriously would not have wrote this review but this is what makes me upset. My check was returned right away. But, I got it without signature required from FedEx. That is a live check and could have got into the hands of some thief. As mentioned earlier, checks are prone for fraud if mishandled. Who knows what I would have to go through to get my money if some fraudster was able to get it and cash it out. I dodged a bullet. I will never go through this establishment again! read more

Audi Napa Valley - Here is the damage. Quarter panel damage on Tesla requires cutting and welding to do it properly. - Car Dealers Near Me - Fairfield, California

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Marissa is the best. The service team is great too. They took great care of my car and were extremely honest in their approach. I was very surprised it just how organized they are and it is a breath of fresh air to go into a business and be greeted by a sincere smile and a good attitude Marissa brings that. read more

Big thanks to Ashley for all the help in purchasing my Tesla! Ashley is very friendly and helped me understand the fundamentals of the Tesla. Her and Doreen made the process super smooth- we were able to take delivery in a day! Thanks again for all the help! read more

Audi Napa Valley - Tesla! - Car Dealers Near Me - Fairfield, California

*Never* go to this place - totally tried to screw me over in the service bay. Caught them price gouging on an 80k mile service for my daughter's car. read more

Review for Audi Napa Valley After experiencing the most frustrating and unethical service at Audi Marin San Rafael, Audi Napa Valley completely saved the day! From the moment I walked in, Devin and the team treated me with honesty, professionalism, and genuine care. I originally wanted to purchase a Q8, but San Rafael's team lied to me about financing options and tried to push me into a more expensive SQ8. Feeling frustrated and discouraged, I decided to visit Audi Napa Valley--and I'm so glad I did. The finance manager at Napa Valley immediately clarified that I had been approved for the Q8 all along. They worked efficiently, explained every detail clearly, and ensured I got exactly the car I wanted without any pressure or shady tactics. The entire process was smooth, respectful, and such a refreshing change. Audi Napa Valley went above and beyond to turn a stressful situation into a positive experience. If you're looking for integrity, transparency, and exceptional service, I can't recommend this dealership enough. Thank you to the amazing team at Audi Napa Valley for restoring my trust and helping me drive away in the car I truly wanted! read more

Audi Napa Valley - Car Dealers Near Me - Fairfield, California

I visited this dealership and worked with Ashly F. It was early in my search process for a car. Ashley was courteous and explained everything and remained open to help me find what I was looking for in a vehicle. I recommend Ashley if you are looking for a new or used car. read more

I had an incredible experience at Audi Napa Valley buying a used Tesla Model X in perfect condition. From the moment I arrived, Mo and his manager Jay made the entire process smooth, professional, and even enjoyable. Both were extremely knowledgeable, honest, and most importantly, fast. They didn't waste any time and worked with me to reach a deal that beat my expectations--something that's rare in the used car market. I've dealt with a lot of dealerships, but this was by far one of the best. Highly recommend checking them out if you're looking for a quality vehicle and a team that values your time read more

Jay and team really gave us great service. Appreciate the stress free atmosphere. The process was very easy and it made the experience a good one. I would recommend anyone looking for a beautiful car and a friendly face they should go to see Jay and his team! read more

Dear AUDI Napa Valley Sales Team, I would like to extend my heartfelt thanks to your entire sales team for the outstanding service I received during the purchase of my new car. From the moment I walked in, I was impressed by your professionalism, product knowledge, and genuine commitment to helping me find the right vehicle. Your team's expertise made the process smooth and enjoyable. I especially appreciated the ride to your facility, the clear explanations, patience in answering my questions, and the attention to detail that ensured I felt confident in my decision. It's rare to encounter a group so dedicated to customer satisfaction, and I am truly grateful for the care and effort you put into making this experience exceptional. I am thrilled with my new car and will gladly recommend your dealership to friends and family. Thank you again for your guidance and support--I look forward to many happy miles ahead. Warm regards, Candace Austrie read more

Ashley was an absolute pleasure to work with--knowledgeable, personable, and made the entire car-buying process smooth and enjoyable. She took the time to explain every step along the way, making sure I felt informed and confident in my decisions. The managers were also hands-on and genuinely involved, which speaks volumes about the level of service at this dealership. Audi Napa Valley has given me the best car-buying experience I've ever had--by far!! Plus my Audi Q6 is absolutely heaven on wheels ! read more

Being more honest about used cars would help when I purchased my 2016 s5 Audi after I took it home I found that the speakers were blown and that the sunroof handle was broken but they couldn't offer me any help about that would have been happy if the speakers at least worked but I had to spend on repairs for that out of my pocket which sucks other than that service was good would just recommend not buying any used cars from them and if you do that you inspect everything read more

So happy that Audi opened a service center in Fairfield. I had just horrible experience in Concord Audi. Since they opened just a month ago, I had some trepidation about using them. I took my. 2020 Audi A6 Allroad for it's 50k mile check up. Since my 50k warranty was ending I expected to pay for the tuneup. I had two minor issues with a balky hatch lock and the SOS warning light staying on. Since I brought the car in just under the 50k mark, they repaired the hatch lock and the SOS light for no charge. James and Kirsten were just great at the service desk and kept me informed as the service progressed. Thank you Audi Napa Valley. You have a new loyal customer. read more

Mo was amazing, he helped me out in a pinch and blessed me with my new car! I would buy every car from him for the rest of my life, cannot recommend him enough! Jay the general manager was amazing too I am so thankful I went to Audi if it wasn't for this team idk what I would have done. They are real, personable, and understanding, not just trying to make a sale off you but are making sure they do everything they can so that you are happy with your purchase read more

I want to give a huge shoutout to Doreen at Audi Napa Valley. She was absolutely amazing in my car buying/ leasing process. I contacted the Napa Valley team after test driving a Q5, and found that this team in particular really went above and beyond. Doreen helped me navigate the lease process, answered a million questions, got on the phone with me after hours to work through the final parts of the process so we could finish in one day, and was the picture of transparency, kindness, and partnership. Mo was also wonderful. He sent me videos of the car I found online, gave me an in depth understanding of the technology when I was picking it up, and even walked me through some questions by phone after I left. Doreen is outstanding at her job, knowledgeable, patient, and kind. I will continue to go to her and her team from now on whenever me or anyone in my family needs a new car. Thank you for all the help! read more

Wow! I don't think I just made a car purchase, I feel like i have new extended family (car-in-laws!! if there were such a thing) in Jay, Samir and Jaydan. The whole experience from my initial connection via carguru, when Samir reached out to me, to the sale that Jaydan made to me, all the way to the approval from Jay, the manager; was the best car purchase experience I have ever had. I was contacting Samir about the car, and he kept me informed every step via texts or calls as if I were a family member visiting from another state stuck at the airport, and he just guided me home safely. Because Samir was at a meeting, he called in Jaydan, and let me know Jaydan was going to assist with the sale. Jaydan, was great and patient. He showed me the car and all the features. There were so many features I couldnt keep up, and he didnt hesitate to show them to me again with no frustration. And he was friendly and courteous, throughout the whole thing. I was sold after the test drive. Jaydan sat me down and gave me some great additional options i could purchase for the car, with no pressure at all. He was very informative about what each coverage would do, and how it would help me in the future if anything went wrong with the car. I ended up purchasing the multi coverage plan, which included door dings, rims, and key fob replacement. Jay was the manager and he came out to approve the sale. Jay is awesome, and after talking to Jay I knew why Samir and Jaydan were working there and why they were so professional and courteous. Jay is a great guy. Man of his words. He obviously has an eye for talent and he saw it in Samir and Jaydan. I mean I ended up hugging the guy after the sale, because I was thinking wow I really feel like family here. Post sale, Samir continued to help assist with setting up my audi account so I can really use all the features of the car. I mean it wasn't just a sale the car then get out of here because we have your money type of deal. To this day I can still visit them, for the car, or just to say hi and they would be happy to see me. So today I have new a great q5 sportback, I love it, my wife loves it, my kid loves it, and most importantly I know they are safe in it. Also as important, I look dammmm good in it!! Hahahaha!!!!!! Love this dealership, your not just buying cars here, your visiting family. read more

I saw the car I had been looking for online at Audi of Napa Valley website and thought I'd go in and check it out. I went reluctantly because I was afraid it was a 'bait and switch' situation as it was a great price for a beautiful car almost 'too good to be true', but I got there and after browsing, Jerrad introduced himself- not in a creepy commission-seeking, car-salesman way, but he was just a nice, unassuming guy. He showed me the car and we went for a test-drive and without any pressure, I decided to make the purchase. The process was smooth, Jerrad explained everything I needed to know and answered my many questions and I l left a bit later with a new-to-me car. A few days after the purchase Jerrad reached out to see how everything was going with the car. The only negatives I can think of (and why it was a 4 star experience and not 5-star), was that I was there a very long time (probably 3-4 hours) The finance person made an error on the paperwork and had to re-type it and was over an hour waiting for the paperwork to be corrected. Also after letting Jerrad know I declined the extras ("packages") he offered and he graciously understood, Jerrad went to the office. I'm assuming to let them know I declined , and soon someone else (the finance guy?) came out and tried the hard sell, "are you sure you don't want the packages...." Yep, I was sure. That was a little annoying, but I digress.... Overall, it was a good experience working with Jerrad, and I do feel like the car was priced competitively, so no buyer's remorse at all! read more

We were so happy to see an Audi dealer & service in Fairfield. It is so nice to drive 30 minutes for an oil change. So we made an appointment for an oil change right away. They got us in the following week. I waited at the dealership while the oil was being changed. During the inspection they found several issues that needed to be taken care of. Kirstie ask for our warranty info and I sent it to her then next day. We brought the car in 2 weeks later and got a loaner car. 10 days later and over $4000.00 in repairs that Kirstie got covered by our warranty. All we had to pay was our deductible. Awesome service with multiple follow up phone calls keeping us up to date. We couldn't ask for anything better. We will be back for more services..... read more

BUYER BEWARE!!!! DO NOT BUT A USED CAR FROM THIS DEALERSHIP OR YOU WILL REGRET IT! The car I purchased from them has been to the repair shop 2 times since I purchased it and has another appointment Tuesday for more issues and now it just stranded me and Im waiting for a tow truck! All in less than a month! Buyer BEWARE! read more

I wanted to thank Mo, he was great. He went above and beyond to get us the car we wanted. He was transparent and had fair prices. Unfortunately the car we wanted got sold before we were able to close the deal. I will be back to Audi Napa to buy my next car. read more

Bought a BMW M340i here and the experience was amazing. Will definitely do more business with this dealer once I save up again!

These guys did my wife and I a big favor last week when our Q7 oil light came on while we were driving on I-80. We had a long day on the road, roundtrip from Napa County to downtown Sac and back in 90+ temps. The light came around Davis and we thought about pulling off and buying a quart of oil, then brake lights hit and we were stuck in traffic due to an accident in Dixon. Bottom line, we sat there for 30 minutes with the oil light on. We remembered NV Audi just opened so we made out way over and explained our situation. Within 15 minutes we had a quart of oil added to the car and we were one our way - no charge. Appreciate the quality service from Napa Valley Audi. read more

I bought my 2016 Q5 brand new back 11/2915 in Audi Concord and all extended warranties they offered and loved the car even if it was hit from behind in 2018 and was restored by automotive shop Audi Concord recommended, had it maintained on time with them no problem encountered. February this year I bought the car to them for scheduled market have to pay $900+ . I entertained trading it for newer model but they told me they will buy it only for $5000 !! I said I take my car back. after 1 week the car won't start battery drained ? Brought to them, I was told every is okay. 2 weeks after engine light came up brought it back to them, I was charged $ 1400+. I got sick, not allowed to drive for 6 weeks. I drove it for 1 week engine light came up again brought it back to them for repair this time I have to pay $5500 to include replacement of front brake and was told I wasn't charged for diagnostic so I got a deal . After driving it for a month engine light came up again called/texted the contact person assigned to me no answer. I was ghosted. In my frustration I got myself a brand new Acura MDX which I love and people there treated me like family. I still love my Q5 so I googled where I can bring it for repair so I brought it to Audi Napa Valley and reception and service is day night compared to Audi Concord. Kenneth Thomas is an angel a very exceptional person, very honest, very knowledgeable and everyone there is respectful, professional and, will treat you like family. They are not snobbish at all. I highly recommend them and if you own an Audi and needs service or plan to buy an Audi I highly recommend to go to them. read more