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    Audi Napa Valley

    4.5 (33 reviews)
    Open 10:00 am - 7:00 pm
    Updated 3 months ago

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    Here is the damage. Quarter panel damage on Tesla requires cutting and welding to do it properly.
    Mike N.

    Let me share my experience with this dealership. They truly do live and die by the ideology as a one price dealership in whatever situation but the biggest issue is that they take sensitive material lightly. My experience started with their sales associate Taneisha, she was courteous and did provide everything I asked for that included various videos of the car, sharing how immaculate it is, and items that came with it being a used Tesla. I also spoke with her sales manager Mike, he was personable and did what he could such as get more info on items like an extra key fob as I would have to purchase on my own as it only came with one, and they wouldn't throw it in. Again, I would expect two sets of keys from a reputable dealer but then it's their motto, "Our one promise" "One price. One person. One hour." I live far, so Taneisha had to get a quote for shipping and got me the final OTD price. I decided to move forward and sent a cashiers check with signature required. Checks are prone for fraud if mishandled. Then the experience started to take a turn. They sent documents via email and it had the wrong address. I sign all the docs and then they send me docs again. So the day the cashiers check was received they tell me about a dent and how it would need 5 days or so before the car can be shipped after being fixed. This is after I had a video from Taneisha saying it's immaculate with a walk around etc. saying I should have seen it in the pictures. While I did receive an apology, it felt like she was doing me a favor as she found out before the car was sent out. I'm buying a car, unseen, that's why I wanted to go through a reputable dealer. You would expect a more thorough pre-purchase inspection to be done by an Audi dealer. So I simply asked for consideration of a price discount based on the car no longer being a 1-owner, no accident vehicle. She spoke to her higher ups and said one price. Then her GM gets involved. Similar story... This was a pure waste of time for me. At this point, not worth a car that has quarter panel and door damage. Read about Teslas, it requires cutting out the metal and welding new metal to the quarter panel to do it right as its structural. Who knows how it would be repaired. Many places would probably bondo and call it a day. I seriously would not have wrote this review but this is what makes me upset. My check was returned right away. But, I got it without signature required from FedEx. That is a live check and could have got into the hands of some thief. As mentioned earlier, checks are prone for fraud if mishandled. Who knows what I would have to go through to get my money if some fraudster was able to get it and cash it out. I dodged a bullet. I will never go through this establishment again!

    Tesla!
    DJ F.

    Big thanks to Ashley for all the help in purchasing my Tesla! Ashley is very friendly and helped me understand the fundamentals of the Tesla. Her and Doreen made the process super smooth- we were able to take delivery in a day! Thanks again for all the help!

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    2 months ago

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    3 months ago

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    Emily F.

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    9 days ago

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    7 months ago

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    Emily F.

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    9 months ago

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    Emily F.

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    1 month ago

    Straight forward transaction. Honest, no BS on pricing and was in and out in no time.

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    4 months ago

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    Emily F.

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    2 months ago

    Excellent experience from all sales personnel. They knew the product and offered a great price on an Audi Q5.

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    5 months ago

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    8 months ago

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    Emily F.

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    6 months ago

    AJ is an absolute pro. He made the entire process seamless from start to finish, and we couldn't be happier with the experience.

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    5 months ago

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    Emily F.

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    1 year ago

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    1 year ago

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    Emily F.

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    5 months ago

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    6 months ago

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    Emily F.

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    1 year ago

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    Emily F.

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    1 year ago

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    7 months ago

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    1 year ago

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    Emily F.

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    7 months ago

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    10 months ago

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    7 months ago

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    2 years ago

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    Emily F.

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    1 year ago

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    Emily F.

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    1 year ago

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    9 months ago

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    2 years ago

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    2 years ago

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    Emily F.

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    2 years ago

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    Emily F.

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    2 years ago

    Bought a BMW M340i here and the experience was amazing. Will definitely do more business with this dealer once I save up again!

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    Emily F.

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    2 years ago

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    2 years ago

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    Ask the Community - Audi Napa Valley

    Review Highlights - Audi Napa Valley

    Ashley was courteous and explained everything and remained open to help me find what I was looking for in a vehicle.

    Mentioned in 4 reviews

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    3.4
    (388 reviews)

    called ahead to ask about selling my car and specifically asked whether coming in person would…read moreresult in a more accurate appraisal. I was told I could either get an online quote or come in for a better assessment and appropriate value, so I scheduled an appointment and drove in. When I arrived on time, I waited nearly 20 minutes. Eventually I was informed that the in-person appraisal would be very similar to the online quote, which made the visit feel unnecessary. The facility itself is clean and they have a nice selection of vehicles. However, I did have some difficulty getting assistance. I had to knock on an office door to get someone's attention before being connected with a representative. Overall, I'm sure CarMax is a good place to purchase a vehicle, but my appraisal experience could have been more efficient and better communicated.

    Wow ,,, what a HORRIBLE experience…read more Went in to Carmax today to buy my daughter a car , we were greeted by a rude man in which I had to ask him hey you having a bad day buddy ? So then me and my daughter proceeded to look for the car she wants , we found it . We went into the show room asked if she could test drive the car , the gentleman ( Ken ) said yes no problem , he said he had to put us on a list and would be a short wait . Ok no problem ,, so we went and sat down ,,, 35 minutes later I went back up to the desk and asked hey do you know how much longer it will be ? Ken answers not sure , you still have the same one person in front of you ! We decided to just leave and buy the car elsewhere, Ken was friendly and professional unlike the guy who greeted us . Unfortunately carmax lost a sale and a potential customer , whats also weird is I counted 11 people in the show room standing around ( I took a photo but won't post it due to their faces being clear in the photo ) ,, on their phones doing absolutely nothing ! I actually asked what about all these people standing around , and the response I got was they are all with customers lol ,,, their was NO customers with these people , they were on their phones and chatting with each other . I was actually warned about this carmax and told their service is horrible,, guess I found out the hard way . The one star is generous , and only because Ken was helpful.

    Hopkins Acura Of Fairfield

    Hopkins Acura Of Fairfield

    4.5
    (194 reviews)

    Big shoutout to Mark at Hopkins Acura of Fairfield…read more Thank you for all your help and guidance in choosing the best car for my son. I was initially leaning toward the Acura Integra because of its features, reliability, and overall value. However, you helped us look beyond the specifications and focus on what truly mattered to him. You saw firsthand the huge smile on his face when he got behind the wheel of the Subaru WRX. The excitement, confidence, and pure joy he felt during the test drive made it clear that the WRX was the car he genuinely connected with. As a parent, seeing that kind of happiness is priceless. We truly appreciate your patience, knowledge, and willingness to answer all of our questions throughout the process. Your honest advice and support made what could have been a stressful decision much easier and more enjoyable for our family. Thank you again for helping us find not just a car, but one that my son is genuinely excited and proud to drive. We are grateful for your outstanding service and guidance.

    I want to thank Mark Barlaan at Acura for helping me find my perfect car--not once, but twice! His…read moreprofessionalism, patience, and dedication made the entire car-buying experience smooth and enjoyable. Mark took the time to understand exactly what I was looking for and helped me find the perfect Acura that fits my needs. I am so excited about my new Acura and couldn't be happier with my purchase. If you're looking for someone who genuinely cares about his customers and goes above and beyond, I highly recommend Mark Ablan. Thank you again for your outstanding service and for making this such a wonderful experience!

    Steve Hopkins Honda

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    I had bought a 2023 Honda CR-V hybrid sport touring model at a certain cow town dealership…read more Have been servicing it there also. Lately though, I have been feeling less than satisfied.......just feeling that for the money I was spending, the results weren't quite up to expect ions. Today I took my vehicle to be serviced at Steve Hopkins in Fairfield. A COMPLETELY different experience. Luis Guzman our service technician, what a PRO! Just went for oil change and tire rotation I had been having trouble because the TMPS kept coming on. Cow Town said during cold weather, it's likely to happen, never mind I've taken it there for TWO oil changes and tire rotations in the past year. Today during the tire rotation I get a call from Luis, the service dept says they found a small nail in a tire that has been causing a slow leak! Fixed it no charge! No more TMPS light coming on! I made another appointment for my 2009 Honda accord. Oil change tire rotation and brake check and all around e,engine check because I am going to give my pride and joy 2009 to my Granddaughter who will be a new driver in May! Thank you Steve Hopkins Honda. Thank you Luis Guzman......see ya Tuesday when I drop off my baby! You can BUY a Honda in cow town if you so desire, but as far as service goes........you are CRAZY if you take it anywhere else other than Steve Hopkins Fairfield!

    I came in to request my service records and was disappointed by the way I was treated. The service…read moreadvisor was extremely rude. I understand you may have been on your lunch break, but a simple, polite explanation would have been far more appropriate than the attitude I received. This is not an acceptable way to treat customers, and it has left a very negative impression. As a result, I will not be returning here for future service.

    Hanlees Fairfield Toyota

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    Excellent Service Completely inspected and brought up to…read morespeed a Toyota Tacoma I bought at Carmax Completely trust Hanlees Toyota Fairfield James Sanchez service was outstanding Kudos

    I will never take my car here for service again…read more After one service, I drove out the parking lot and had to immediately turn around after my car had a warning alert because my car had low oil level. How does my car have low level when that's what the service was for? I brought it back and the service advisor said he would drive it around to see what's wrong. He immediately drove it into the shop to address it without consulting with me first what the issue was. I was expecting he come back to me to take accountability and then go back to address the issue. But, I felt like they wanted to quickly dodge the issue. Today, I went in to get my car service for an oil change and I asked for a small discount which they easily honored. However, my dad told me there was a summer special so when I went back to pick up, I had asked about it. The service advisor said, the service was already complete and coupons need to be shown up front. The tone of this conversation was a "tough luck" vibe. I asked he couldn't even let me know what specials are available and he said there's too many coupons to be aware of. I'm so triggered by the fact that I'm a loyal customer and I believe service advisors are aware of these specials to pass along. To have the excuse and say there's too many coupons to be aware of is complete BS when you know you have many services in a day. Despite the 10% discount, I paid more than the special price which also included more services. I can't believe what this world has come to. This location is after every penny especially when they just put up the sign about coupons needing to be presented when the service order is placed.

    Ford Fairfield

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    3.1
    (832 reviews)

    -- and honestly, can Yelp add a sixth star? Because five doesn't quite do Michael Groves justice…read more Picture this: my wife, our kids, our two dogs, and me -- basically the entire family circus -- cruising up the 80 toward Lake Tahoe, ready for a weekend in the mountains. The day before, I'd just picked up my 2020 Roush F-150 from a 12-week service at Frontier Ford in San Jose. Twelve weeks. For a warranty catalytic converter and a full service (transmission fluid, brake lines, the works). And that was on top of a 16-week transmission saga back in 2022 at the same place. I was finally, finally, getting my truck back. Cue Friday morning. 70 mph. Family loaded. Dogs panting happily. Mountains in the windshield. And then -- BOOM. The truck slams itself down into 1st gear and the transmission lets out what I can only describe as a death rattle. Twelve hours. Twelve hours after picking it up from a 12-week service. Second blown transmission in three years. Here's where the universe must have felt a little guilty, because we limped that wounded truck off the freeway at 40 mph and rolled into Ford Fairfield -- and within 15 seconds of pulling into the service bay, out walks Michael Groves. I don't know what they put in the water at Ford Fairfield, but Michael is the kind of guy who looks at a frazzled dad, an exhausted wife, two kids losing it, and two dogs who have absolutely had enough -- and somehow makes you feel like you're the most important customer he'll see all day. Maybe all year. He had this look of genuine concern, a calming presence, and a welcome so warm you'd swear we'd known him for years. He ushered my wife, kids, and dogs (yes, the dogs too -- Michael is a hero) into the showroom, got everyone waters, made them comfortable, and got us set up in a rental. We were in and out in under an hour. Under. An. Hour. For a blown transmission. On a Friday. Coming from my Bay Area service experiences, this was a complete 180. Night and day. Different planet. And then -- because apparently Michael's superpower is "going above and beyond at a level that makes you rethink every other customer service experience of your life" -- he called me back on Saturday to let me know he was working on getting us into a 2026 Ford Navigator while my truck gets its third transmission. Saturday. On his time. Just to keep us in the loop. I grew up a Ford guy. My grandfather drove Ford trucks his entire life, and I still own his 1993 F-150 XL -- 33 years later and not going anywhere. People like Michael are the reason I'll always be a Ford guy. He represents the Ford I grew up loving: hard work, trust, and doing right by people. Michael, if you're reading this -- thank you. From me, my wife, my kids, and yes, the dogs too. You turned what could have been the worst day of our trip into a reminder that great service is still alive and well. Ford Fairfield, give this man a raise. And a parade. And probably a key to the city.

    Huge thank you to the staff at Fairfield Ford, but I especially want to give a big thank you to…read moreKevin Garay. Sometimes getting a new vehicle can feel a little intimidating, but Kevin made the entire process very smooth. He made me feel comfortable, secure, and taken care of from start to finish. Once again, thank you very much, and I look forward to doing more deals with you in the future. Kevin was awesome and truly deserves this 5-star review.

    Audi Napa Valley - car_dealers - Updated June 2026

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