-- and honestly, can Yelp add a sixth star? Because five doesn't quite do Michael Groves justice. Picture this: my wife, our kids, our two dogs, and me -- basically the entire family circus -- cruising up the 80 toward Lake Tahoe, ready for a weekend in the mountains. The day before, I'd just picked up my 2020 Roush F-150 from a 12-week service at Frontier Ford in San Jose. Twelve weeks. For a warranty catalytic converter and a full service (transmission fluid, brake lines, the works). And that was on top of a 16-week transmission saga back in 2022 at the same place. I was finally, finally, getting my truck back. Cue Friday morning. 70 mph. Family loaded. Dogs panting happily. Mountains in the windshield. And then -- BOOM. The truck slams itself down into 1st gear and the transmission lets out what I can only describe as a death rattle. Twelve hours. Twelve hours after picking it up from a 12-week service. Second blown transmission in three years. Here's where the universe must have felt a little guilty, because we limped that wounded truck off the freeway at 40 mph and rolled into Ford Fairfield -- and within 15 seconds of pulling into the service bay, out walks Michael Groves. I don't know what they put in the water at Ford Fairfield, but Michael is the kind of guy who looks at a frazzled dad, an exhausted wife, two kids losing it, and two dogs who have absolutely had enough -- and somehow makes you feel like you're the most important customer he'll see all day. Maybe all year. He had this look of genuine concern, a calming presence, and a welcome so warm you'd swear we'd known him for years. He ushered my wife, kids, and dogs (yes, the dogs too -- Michael is a hero) into the showroom, got everyone waters, made them comfortable, and got us set up in a rental. We were in and out in under an hour. Under. An. Hour. For a blown transmission. On a Friday. Coming from my Bay Area service experiences, this was a complete 180. Night and day. Different planet. And then -- because apparently Michael's superpower is "going above and beyond at a level that makes you rethink every other customer service experience of your life" -- he called me back on Saturday to let me know he was working on getting us into a 2026 Ford Navigator while my truck gets its third transmission. Saturday. On his time. Just to keep us in the loop. I grew up a Ford guy. My grandfather drove Ford trucks his entire life, and I still own his 1993 F-150 XL -- 33 years later and not going anywhere. People like Michael are the reason I'll always be a Ford guy. He represents the Ford I grew up loving: hard work, trust, and doing right by people. Michael, if you're reading this -- thank you. From me, my wife, my kids, and yes, the dogs too. You turned what could have been the worst day of our trip into a reminder that great service is still alive and well. Ford Fairfield, give this man a raise. And a parade. And probably a key to the city. read more

Huge thank you to the staff at Fairfield Ford, but I especially want to give a big thank you to Kevin Garay. Sometimes getting a new vehicle can feel a little intimidating, but Kevin made the entire process very smooth. He made me feel comfortable, secure, and taken care of from start to finish. Once again, thank you very much, and I look forward to doing more deals with you in the future. Kevin was awesome and truly deserves this 5-star review. read more

Had a great experience first with Greg, selling them a used vehicle, and then with Bryan leasing a new one. I had never leased a vehicle before and Bryan took the time to explain the process, point out the pros and cons, and tailor the lease to our particular needs. There was no pushy upselling or pressure to buy. We looked at a couple different models and landed on a great choice. I usually dread the process of buying a vehicle but this was a positive experience. Keep up the good work! read more

Well tried again due to them having Costco pricing but got tricked again to drive down to them have them low ball me on my trade then lie about being able to dealer trade Britney completely lied to me ***** beware not a trustworthy dealership but shame on me for thinking they would do what they said on the phone even talk to Sharon the manager who didn't care at all read more

Ford Fairfield - Auto Repair Near Me - Fairfield, California

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I'm currently involved in an ongoing legal matter with Fairfield Ford, so I'll keep this review focused on the facts as I experienced them. I brought my Ford F-450 in for service, and while the truck was in their possession, the seats went missing. What followed has been a long and disappointing process with little accountability or meaningful communication from the dealership. I've been a loyal Ford owner for years and have worked with many service centers, but this situation left me deeply concerned about how customer property is handled and protected. I hope that management and Ford Corporate take a closer look at how this location operates and ensure no other customer has to go through something similar. read more

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People of Solano County DO NOT take your personal vehicles to this ford location they've messed up too many times for me to forgive them it all started a few months ago with a pre purchased part for my interior It took over 4 weeks to recieve because they never ended up ordering it even though I would call weekly to check & see if it had arrived they couldn't even offer me a partial refund just a hey we got you on the next one so here we are my vehicle is due for a recall I was given a 1-2 day turnaround it ended up turning into a 7 day ordeal to fix my rear view camera the technician finished it at 8:00am (time stamped video) I didnt recieve the video until it was 6:00pm saying it was finished while they are already closed. I had to wait an additional 2 days just to pick up my vehicle the problem was not solved and was given 10% off on work (I never wanted or asked for) you guys definitely had me on the next one!!! I get it back and the rear ford oval badge is hanging half on clip missing with a giant gouge taken out of it little did the technician know there is a pre cut location to fit a small screw driver at the bottom to safely remove it thanks for wrecking my week best of luck I wont be back! read more

Ford Fairfield - Auto Repair Near Me - Fairfield, California

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Had a great experience at Ford Fairfield when buying a vehicle. I really appreciated Oscar's professionalism and demeanor. Oscar walked me through the process and made the car buying process very easy. I would definitely recommend Ford Fairfield for anyone looking for their next vehicle! read more

I was searching for an EV for my commute and felt that Ford Fairfield had the best price in the area. After finding a car that I was interested in buying, Hashem answered my questions, shared with me their 3 day return window, and followed up with me while I was deciding. Sharon helped me with the paperwork and even brought me the car! I felt that they changed how I viewed buying a car. There was no pressure, the prices seemed to be the best value, and everyone was responsive and supportive. Thanks again! read more

I brought my car in to have some work done on it and the maintenance department did an awesome job. I want to give a special shout out to Jacob, who was working the service counter. He was very polite and professional. Thanks Jacob. read more

Two strikes, and I'm done with Fairfield Ford. First, they dropped off my brand-new 2024 Mach-E with only 5 miles of battery. Now, a few months later, I scheduled a service appointment online for 7 AM. I even called on Saturday to confirm they'd be there Monday morning. Come Monday, no one shows up--I had to call them myself to figure out what was going on. On my second call, I learned they don't even service my area, and to top it off, their mobile service isn't equipped to handle the service I scheduled through their own system. Ford makes great vehicles, but clearly, not all dealerships are created equal. Hard pass on Fairfield Ford--take your business elsewhere. read more

Ford Fairfield - Photo of appointment. FYI they don't have 7am appointments. Service doesn't start until 8am. Great job Fairfield Ford. - Auto Repair Near Me - Fairfield, California

Dealt with Wyatt Jacobson. He tries to come off professional but if you don't add up to buy a vehicle he'll post you on his social media with all your details and share it with others. I spoke with the sales manager and nothing happened. If you go there, let anyone but this kid help you out.. otherwise all the info you give him will end up on his social media page. read more

BUYER BEWARE! I financed a Mazda speed 3, 3 years ago. My clutch started to go out along with a fuel purging issue. I called in before hand and had a conversation if I could either get it looked at and fixed or if it was too much to fix we can figure out a trade I come in a couple days after and they tell me that they don't work on Mazdas (than why sell it?! And offer maintenance work during the finance process?!) So we go into our other option of trading the vehicle. which we were prepared for. After everything was said and done and they ran my credit. They invite the appraisal manager and she tells me the other manager said my car that I bought from them for $13,000 3 years ago that I'm still paying off, is only worth $500 to them and gave me a POS of an excuse on why they were forced to sell people terrible cars 3 years ago and that's not them anymore and how we HAVE to buy a brand new ford escape from them. For a building full of scammers they are terrible with their he reasons why they scam read more

The experience of buying a car was great the team helped me at all times Miss Andrea was great she showed me several vehicles of the same category I explain myself with extensive knowledge of the cars I chose one I did the test drive and I was in love Andrea helped me with the process to qualify the manager explained to me they found me a great percentage and I accepted I already have a new truck. I invite you to consider the option of coming here. Everything is clear and transparent from the beginning. La experiencia de comprar un carro fue genial el equipo me ayudó en todo momento la señorita Andrea fue genial me enseñó varios vehículos de la misma categoría me explico con amplio conocimiento de los carros escojo uno hice el test drive y quedé enamorado Andrea me ayudó con el proceso para calificar el manager me explicó me encontraron un porcentaje genial y acepté ya tengo camioneta nueva. Les invito a que consideren la opción de venir aquí todo es claro y trasparente desde el comienzo read more

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Jacob was able to schedule a recall service on my Bronco. During the inspection, it was determined my vehicle needed a new battery because of the recall issue. The service techs quickly installed the new battery at no cost and I was on my way. The customer service was great, and the quality of the service my vehicle received was excellent! Thank you, Jacob and Ford of Fairfield! read more

This establishment is amazing. I got the honor to work with Bryan Rice and all I can say is 10/10. He walked us through everything making sure no questions were left unanswered. He is a very kind and humorous man. I would recommend him time and time again. Thank you so much Bryan!!! read more

Ford Fairfield - Bryan Rice awards! - Auto Repair Near Me - Fairfield, California

I just purchased my fourth vehicle from this dealership. No haggle pricing, no additional markups and a great product. Sharon Mercado is very knowledgeable and easy to work with. I would highly recommend. I'm attaching a picture of my vehicle. read more

Ford Fairfield - 2025 Transit Cargo Van With 3.5 L Ecoboost Engine. - Auto Repair Near Me - Fairfield, California

I went to Ford Fairfield to buy a used BMW and was blown away by how knowledgeable and friendly all of the salespeople and managers were. I had to come at the end of the day due to work and they made sure to have my car cleaned and outside ready to go for me (it even had a big pink bow!) Will was my salesman and he was beyond knowledgeable about BMW product which was such a relief since he works at a Ford store! I mean it just goes to show that these people are as educated as possible on all vehicle types and will really help you find what will be most beneficial for YOU. I am so grateful for this awesome experience and look forward to recommending people. Huge shout out to Will and the management team for helping this dream of mine come true! Thank you guys :-) read more

Ford Fairfield - Awesome experience with my awesome BMW! - Auto Repair Near Me - Fairfield, California

Looks like the manager left a message to call him under my review. Btw the phone number attached goes nowhere. Tried calling a few times. Thought maybe my phone wasn't dialing out or had bad connection. Tried other days to see and still doesn't go through just hangs up with no voicemail option. You have my phone number on file from the purchase. Ranger Raptor purchased may 2025. Feel free to call me or text me. Your service manager Robert Kane also has my phone number and email from dealing with him. read more

Ford Fairfield - Auto Repair Near Me - Fairfield, California

Greg Johnson was the successful bidder to purchase our 2019 Chevy Bolt Premier on the Bidbus platform, the transfer was seamless, easy, fast, professional; exactly what we were hoping for, as buying/selling a car is never a stress free series of events. We plan to get in touch with him when we sell/buy again, as the experience was so comfortable due to Greg's professionalism. read more

UPDATE the manager called and apologized for what the owner said. it takes balls to say sorry, if the owner had called himself would've been better but take what you can read more

Worse service ever. They are irresponsibles, they sell damage cars. If you don't want to have a lot of recalls on your car, don't buy them anything. I have tried a lot of times getting my car check for recalls and they don't solve your problems, they don't have parts that you supposed to get for the appt or they just tell you to make another appointment for another day because they forgot to make their job. I will never recommend this place to buy, get your services or sell your car read more

Angel Guerra and his team were very professional and went above and beyond with their services. It was one of the best car-shopping experiences I've ever had. read more

Buyer's beware, Ford Fairfield tried to play me like I was stupid last Sunday, 4/13/2025. Don't let that be you. Walked in there around 6:17pm, was greeted by Sam and she mentioned that they had been closed for 17mins but she could help me out. I didn't know because Google still has their close time at 8pm on Sundays. Not sure why they haven't updated that? Anyways, came in with my bf explaining that I was interested in LEASING a Lincoln Aviator and wanted to see what their "From America for America" sale was about. Spoiler: it wasn't about anything. Sam explained to me that they only had 5 Aviators on their lot and they were all the Reserve trim level. I test drove one with the jet appearance package and yes, it does look nice on the outside but the car as a whole did not live up to my expectations AT ALL. It is small as heck on the inside despite it being 3 rows, and the features are found on a lot of other cars with similar or even lower prices. Then it came time to talk about numbers... we sat down and she asked me questions like how many miles would I drive per year, my credit score, my zip code etc. all while inputting this into a screen on her computer that calculated the "numbers" for her. I told her that I barely drive the car that I have now and that 7,500mi for 36 months would be an ideal lease term for me. I also have an over 800 credit score so I should not and will not put any money down (you should NEVER put money down on a lease anyway, this is just the salespersons commission and if anything happens to the car during the lease term you are out that money). The car itself had a MSRP of $77k but with the "sale" brought it down to $72k. After she input all the information above into her computer screen, it popped out with an estimated monthly payment of about $1,500-$1,600 for 36 months which turns out to be $54k to $57,600 over that period. LOL! But just wait because it gets better! After I express my dislike with this number, she told us to wait so she could talk to her manager to see if she could get us a "better" deal. After several minutes of her being gone, she came back and presented us with the "better" deal which was $2,300 drive away payment (which I believe were the taxes and fees) with a now reduced monthly payment of $1,300 for 36 months. LOLLLL! $1,300x36+$2300=$49,100. I expressed that I was still unhappy with the monthly payment as it was still high and that I was ok with paying the $2,300 but not a monthly of over $1k. Now comes the BEST part. My bf asked what down payment would it take to bring the monthly down to $800 and you wouldn't believe what Sam came back and showed me. She was actually really bold to even come back to me and say this. She went back to talk numbers again with her manager and came back and told me that if I wanted my monthly payments to be around $800, I would have to put $20k down! LMAO! I'm not sure who the hell these people thought we were at that point. When you lease a car, you are basically leasing the depreciation. The car is $72k and they were asking me to pay $50k+ over a period of 3 years and driving it for only 7,500mi a year. The fact that they are basically saying that the Aviator will depreciate $50k over a period of 3 years is insane and further justifies how I will never own one (you shouldn't either, the car itself sucks). I am not a Ford person to begin with (Sam and I had this convo while I was there) and after experiencing the antics of this dealership, left a super bad taste in my mouth of Ford as a whole. I will definitely be taking my money elsewhere and you should too! read more

Omg! From dropping my car off with Ana to having it delivered by Beth, this was thee most amazing car experience I've ever had. A lyft driver took me home. A while later, I received a video showing the technician working on my car. I've never had anything like that before. That was so cool! I received text messages with updates all along the way and Beth, who delivered my car was fantastic. Thank you Ford Fairfield for a wonderful car service appointment. You all are great! read more

We all know what it's like to go buy a new vehicle! Ford just hired an outstanding young man named King. I met him yesterday and took a test drive in a new truck. Loved the truck,I needed a better value on my trade in to make the deal. Just wanted to say I really liked (king) as a polite , respectful, honest salesman Great job Sir read more

I dropped my work van off this morning at 8am because the fleet department said they had my tire size in stock. They then decide to wait until 3;30 to call me and say they hadn't done anything to my van and the tires aren't going to work. Will be taking my vehicles somewhere else from now on because this is not the first time something like this has happened read more

I recently purchased a new Ford Bronco Badlands from Ford Fairfield. The salesperson was generally nice and the process was relatively easy. That is where the pros end. The process took incredibly too long. There is no excuse to take 3.5 hours to purchase a car, especially when the process does not involve price negotiation. They have "simple pricing", which is a fancy term for the fact they don't negotiate (doesn't mean it's the best price). Furthermore, they had a nearly identical Bronco in stock that had a "Dealer Installed" tow hitch and harness for $500. As this was a dealer installed option, I requested the same for my new purchase. I was told they could see what they could do, but that they could not honor the listed $500 price. I was then told that I could have one for a couple hundred more (no quote), but that did not include the harness. I explained that the harness was included on the other vehicle and was told told by the salesperson to just go somewhere else (as it would be cheaper). I requested a price quote and was never provided one. After my purchase I reached back out to Ford Fairfield when I was sent a satisfaction form request. A "sales manager" reached back, but again refused to honor the $500 listed price. He provided some line about dealer installed options being reimbursed through Ford. I explained that I had purchased a $65k dollar vehicle and it was ridiculous I was being nickel and dimed over a couple hundred dollars. He claimed he would give the service manager my VIN to get me the hitch "at cost". I never heard back or received a price quote. I reached out again requesting a quote and again did not hear back. I was able to find the hitch on the Ford Motor Company website that included/required installation for a total of $695. Ironically Ford Fairfield was one of the few listed dealerships to do this install. Odd, that they could not provide me a quote. More odd that they claimed they would give me a quote "at cost", but that it would be more than $500, when the retail price was $695. Clearly they do not care about their customers once the car sale is made and it appears something dishonest is happening with there accessory prices. I no doubt chose a different dealer to complete the install, and will make future purchases there. read more

Purchased a vehicle couple weeks ago, Angel went above and beyond for me. It's not everyday you purchase a car and the process was smooth and flawless, highly recommend Angel and Michael if you're in the market to purchase at this dealership. read more

Currently sitting here with Brittney F. and am having the most fun I've had buying a car ever. Amazing personality and great service. If you have to spend a couple hours at a dealership to buy a new or used car, you better hope it's with her. Couldn't ask for a better person to walk us through this read more

I have a Mach E, and this is the closest dealership that works on electric cars. My first experience was horrible. I took it in for a diagnostic. I rented a car for three days. I didn't hear back on day 1 day 2 or day 3. I called every day to check on status, and no one called me back. I asked to speak to a manager, and that person never called. Day 4 I went to the dealership to look into this. It happened to be the person who took my car in called in sick and NOTHING was done. It was sitting in the lot while I paid for a rental for three days!! Unacceptable. I went this morning for recalls and the undiagnosed noise getting worse. The same guy who was there from the previous time took care of me. I was told the same thing. I cannot tell you how long it will take. You can sit here and wait but it doesn't matter because we wont look at the car until this afternoon. So how come I'm here at 715??? I reminded him of our previous encounter and he just kept repeating himself like a mantra. I got in my car and left. Ford Mach E is stellar. Ford Fairfield customer service SUCKS. I will be driving out of the area to another Ford dealership and post if this is a systemic issue or a local one. I hope this post helps someone else. read more

Superb service from my service advisor Areli Ambrose. She is my go to for all my service needs and puts the "Us" in TRUST. Will return to Ford Lincoln Fairfield read more

Send help! They have had my 2022 f550 work truck held hostage since Dec 13, 2024. I had it brought in for transmission issues. The truck only has 40,000 miles on it. Now it has had two transmissions, wiring harness and computer put in it and it not only does not drive, as of 2/25/25 it would not even run. I have heard " we're hoping it'll be done Friday " for about two months now. At least a broken clock is correct twice a day... read more

Ford Fairfield - Auto Repair Near Me - Fairfield, California

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Well. That happened. I would have liked to have celebrated with Fairfield Lincoln Ford, but I guess it's only an auspicious occasion to myself. (lol) Maybe if Mustang Sally hits 500,000 or 600,000 it will be a little more momentous for Fairfield Ford to celebrate with me. Guess I'm a little sentimental. Never had a car that EVER came close to these miles. My previous cars would have started having too many issues and I would ofc had to lay them to rest and put a new car to the test. Ford makes superior vehicles so I'm sure that's why it's no surprise to them. Thank you for selling me the car of a lifetime. So, Happy Birthday to my baby!! read more

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I took my car in to be seen about a rattle noise in the strut assembly. I'd listened to the car for a month and tested the car for noise before turning it in. In addition, I'd been on several forums with other people who have my exact make, model, and year car having the same issue. I asked them to investigate using a noise, vibration, and harshness (NVH) tool. After a week, I called in to get info about the progress. They told me they were taking apart my cargo area trying to identify the rattle. (There was no rattle there and they did nothing to the cargo area). They did not perform the test I had asked and did not check the strut assembly. Then I go in 3 days later because they said it was done. But when I showed up at the agreed upon time with the service rep, that we had been going back and forth on text about, the service rep and tech had taken their lunch. No one else offered to help me, so I had to come back later in the day (because we all have schedules and things we have to get done). Later that day, I found that they had done nothing to fix the rattle and the tech after riding with me agreed on my original suspicions. I left upset my car was still going to be unavailable to me. THEN they decided to close out my original request for service and open a new one for a "new" issue to make themselves look better to management and not have a car for so long on one one ticket. After that I asked for my car back, no further "work" to be done. When I finally got the car, took it home and washed all the white spots from their terrible car wash, I find that a brand new to the metal scratch is on the hood and tons of micro abrasions are on the right side (from their shitty car wash)!!! I will not be back for service, or to buy a car, EVER. Not only did they not fix my car, but handed my less than 4K miles brand new car back in WORSE condition! read more

This review is for the salesman Lucas and for all of the things he did to try and help me buy a used Ford F-150. I won't go in how crazy used truck market is. The chip shortage has caused a huge deficit on four-wheel-drive pick ups and the price has almost doubled in the last year. Last year I was contemplating trading by Ford F150 in for a new heavy duty pick up and I looked up the trade in value in the private party value which was around $6000. Today the same pick up would sell for $12,000. My son had an accident in my pick up, bent the frame, so we decided to buy another used one for him. Lucas helped me and was a Airon request. Lucas really tried to help me find an alternate vehicle since I felt that $30,000 for a 2014 used to pick was too much. I do understand that as a car salesman, they do a lot of stuff to sell their vehicles. But in this market, I have had so many sales people just say stuff like " this is what we have, this is the price, you either want it or you don't" Lucas didn't make me feel this way at all. read more

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Took my truck here to get fixed. The truck stayed in the shop for one week. I left a credit card in the glove compartment and my handicap placard. When I went to pick up the truck both were missing along with coins that I had in my glove compartment. I hadn't realized at first but after getting home I was notified my credit card had $1000 worth of charges around the area. I reached out to the ford manager and all he said was sorry and I shouldn't have left anything in the truck. I would think they would hold their employees more accountable and care for their customers especially when I spent $4300 at their location. I've been a loyal ford customer since 1997 and I'm disappointed with how the situation was handled. read more

When you come here for 1 particular service, your perfect car ends up with another and after another problem.. I wonder why.. I never experienced this one from another car dealership with my other car... Time to go to Napa read more

Made an appointment for what they call quick lane. Simple oil change. I arrived in time for the appointment but was told to put car in line for no appointment (they have 2 lanes). A half hour AFTER my scheduled appointment time, car was still parked where I left it with 3 cars in front of me in the line. I asked for my keys back and will never return. Why do they offer scheduled appointments if they do not intend to honor the commitment. The response below was followed up by placing a call to the number provided and I got a recording saying that the number does not accept calls due to restrictions....dunno about you, but given this experience and the fact the place is losing its lincoln dealership, I see no reason to trust this dealer. read more

I had searching for a particular make and model and located one finally at Ford Fairfield. When I contacted them via a web link I received a prompt response from Mark Dnistran (Direct Sales Manager). He was very informative and helpful and the next day(a Sunday) I was able to see, drive and purchase the car that I really really really wanted. The entire process was made incredibly smooth and even pleasant by Mark and other staff (Jonathan and the finance gentleman). The car needed some work that I requested and Mark, Jonathan and Kayla in Service worked very hard and made sure that I became a satisfied customer. Excellent communication and just wonderful service. I bought my first car 50 years ago and have never had a better experience. They do it right here. I highly recommend them and give Mark and the staff my sincere thanks for making my purchase special. read more

Ford Fairfield - Auto Repair Near Me - Fairfield, California

Sharon listened to me and what was important to me about buying a vehicle. I didn't have to repeat myself. She was extremely professional, was highly effective and respectful of our time. Made it very easy to do business with. Had never purchased a Ford prior, would do it again. read more