Both Laura and her husband Andy have made our buying experience a joy. Our first purchase was 5…read moreyears ago...they helped my now husband and I to special design my wedding ring. I had an image and they fulfilled our wishes. I love my wedding ring and have received many compliments. We've bought several pieces of jewelry since and they are all special. We highly recommend them as a personal jeweler. Janine & Tom Gross

I had lost the center stone to my engagement ring - a true heartbreak as I (unfortunately) did not…read morehave it insured and it was not a common cut. I was lucky it has lasted 8 years with no issues, but alas, this happened. I asked for recommendations on a local jeweler and Laura's name came up a few times, as well as being incredibly conveniently located (5 minutes from home!). I called for an appointment and scheduling was easy. For my appointment, I came in and was greeted warmly, and then she got to work. I was BLOWN AWAY by her expertise, as well as her catching 2 smaller diamonds on my band and halo missing. I had planned on "shopping around" and getting quotes, but after just 5 minutes, I knew there was no way I would find anything better. Due to the cut of my diamond, she needed to get some different sizes in and I knew this would take some time. When the first batch wasn't right, she had new ones overnighted so I wouldn't have to wait longer. The second batch was beautiful, and I even upgraded my center diamond. Off it was whisked to get fixed and when I got the call it was ready, I wasted absolutely NO TIME getting to the store to pick it up. Upon pickup, I felt like I had just gotten engaged all over again. I could not stop staring at it, and needed my husband to drive home so I could continue staring at it in the sun. It was beautiful work, and I was so pleased with the results. I found that the pricing to replace my diamonds and get my ring fixed was very reasonable compared to my research online, as well as the timeline to have everything taken care of. The personal touch was absolutely wonderful, and meeting the family was a huge plus, too! Highly recommend!!

What an amazing jeweler! I needed my mom's engagement ring resized so I could wear it again. I was…read moreworried that the band was too thin from over 50 years of wear and tear. They assured me it would be good as new! They were right! I am over the moon with how beautiful it turned out! Thank you for taking such good care of my most precious sentimental piece I own!!

Some time ago we brought our $10,000 + Piaget watch to Timothy Grant Jewelry in Lake Zurich, IL for…read morea simple battery replacement. Although we did not know it at the time, the person who helped us broke two of the four screws that hold the back of the watch on. The person then handed us a small plastic bag containing the parts that used to be the watch. She said we would have to send the watch somewhere to be fixed. We then wrote a review of the incident on Yelp. A representative of Timothy Grant Jewelry called and asked us to bring back the bag of watch parts for repair. We came back with the bag and Timothy Grant Jewelry "repaired" the watch and asked us to take down the Yelp review, which we did. We paid for the new battery and left the establishment. This month the watch needed a new battery. We took the watch to a reputable jeweler. When he opened the watch to replace the battery, he told us that 2 of the 4 screws that hold the back to the watch are broken and the heads of the screws were glued in to present the appearance that the watch is whole. We then attempted to communicate with Timothy Grant Jewelry to resolve our issue. There has to date been no response from Timothy Grant Jewelry. We have had three negative experiences, first he broke the screws that held our watch together and handed us a bag of parts that used to be our watch, second he claimed he fixed the watch but fooled us with a fake repair by gluing the heads of screws to the watch, third he would to respond to us in any way to resolve the issue.

I went to Patrick's new location and I was so glad to see this business still thriving…read more Patrick is a true artist and should be treated as such . You get what you pay for. Friendly service and with jewelry you want to put your trust in an artist who lives and breathes jewelry. I was so happy to get advice from Patrick and his friendly staff. I had a jewelry emergency and if anyone can help I feel it's Patrick. I plan on bringing more jewelry repair to him and will probably have some jewelry even made here. We are lucky to have a small talented business like this in our community. I felt like all the good jewelers were extinct. Nope we have one right in our neighborhood. Thanks for your help Patrick Jewelers!

My fiancé and I got my engagement ring resized and it came out beautifully! The resizing was…read morereasonably priced (especially compared to, say, a Jared). The resizing is perfect, and they go even between half sizes to 3/4 if needed. I needed a 6.5/6.75 sizing for my perfect fit, and it absolutely perfect! It's a vintage ring, and it definitely seems like they cleaned/polished it too. Not sure if that's standard practice or not for resizing, but regardless love how it shines now! The shop is clean and beautiful, and staff is polite, knowledgeable, and quick! Definitely recommend and we'll be going back!

Even though they could not fix my logos caviar bracelets they were so kind and helpful. I will go…read moreback for all my jewelry needs and I have a lot. Moving to a new area means I need to find great businesses for my future needs. Nelson's Jewelers has been added to my trusted businesses!!

Nelson's Jewelry is located in the heart of Crystal Lake and has a phenomenal staff that are very…read morepersonable and kind, I highly recommend this store to anyone who wants to buy natural gemstones set in precious metals. They offer a variety of each type of gemstones and customization to fit whatever your needs might be ! It's always a great time talking gemstones and viewing their jewelry!

5 plus stars!! Amazing talent this man has! He fixed my rings and made them beautiful again!read more

Keehn's Jewelry store came thru with a repair for a friend that another store couldn't fix. Ken was…read morea great help. They are watch experts have been doing business with Ken and his shop for over 10 years

I sent my necklace in to be serviced when the clasp broke. They insisted on replacing the whole…read morepiece that connected to the chain instead of just putting a new clasp on. They definitely cheaply "fixed" it because it's been a few months and the whole new piece they insisted on replacing already broke off. I hadn't got a protection plan because I had never had any other issues with my jewelry before. Had I known how cheaply they would've done the fix I would've gone elsewhere.

I went in tonight looking for a bracelet for my daughter. After picking a few I found the perfect…read moreone. It was a holiday sale the sign read right below the bracelet. The man who was very nice was checking me out and I gave him my phone number etc. then all of a sudden he tells me it's no longer on sale. It proceeded to tell me he couldn't do anything about the price. So why was the holiday sale sign still posted with the bracelets skew #. I'm my mind they should have honored that price. Anyways I walked away and bought elsewhere . I was truly disappointed I really loved the bracelet I planned on buying.

What a great experience with Albert. His store is open until 7 on week nights so I was able to go…read moreafter work to sell some coins and have jewelry appraised. The price I was given on the spot was very fair. Albert looked at my jewelry, tested it and even had it reevaluated to make sure his appraisal was honest. He then gave me options regarding the jewelry I brought to him, both of which were no pressure. Good pricing and honesty is hard to find when it comes to buying, selling and appraisals. Also, I would recommend coming to check out the diamond ring selection. They're stunning and custom designs can also be made.

Rude! I called to make an appointment to sell my diamond…read moreand front the minute the owner answered my call, it was as though I was imposing on him. Told me he wouldn't pay hardly anything for my cut of diamond as it's "not popular." That's funny - the same cut is displayed multiple times on the website.

Walked in and they fixed my earrings that were not closing properly at no cost! Great customer…read moreservice.

went to purchase earrings for my wife that matched our wedding bands. 12/16/24. They didn't have…read morein stock, but ordered them online with the promise that I would get them before Christmas. Never got them. 12/26/24 I spent hours trying to reach customer service to no avail. I filed a claim on their website. 1/10/24 they sent an email telling me I would get a refund within 5-7 days. Its is now 1/24/25 and still no refund. They never contacted me with an explanation, apologies, options, or any resolution. I called the store on 12/26/24 and they told me I was on my own because it was an online purchase - even though they did it while I was in the store. NEVER AGAIN.

Had a pretty bizarre experience with this store. It took them 5 months to repair a Tag-Heuer…read morewatch. The watch was then returned to me not repaired, with a non-OEM crystal. Store sales people blamed an ex-employee for the bad experience. They argued with me 3 on 1, and offered no solutions. They kept my $400, sent me out, and then bragged about the reputation of their store/last name. It was a brutal look. Long run, I'll gladly pay $400 to know that this isn't a store to do any business with. FWIW.....I ended up taking the watch to another jeweler in Libertyville. They repaired the watch for $275, and it took them around 2 weeks. Nasty and unprofessional attitudea at Dalzell. I do not recommend going here.

I went there for the first time to estimate some jewelry and international coins…read moreI was very pleased with the customer service Also Mr Dalzell took time to look at all the jewelry and coins and is very knowledgeable I will recommend this business