If I could give zero or negative stars, I would. This store and its ownership lack any semblance of…read morebusiness integrity or savvy. Shop there at your own risk, but I recommend you don't. Loads of other small business bead shops in the Chicagoland area won't scam and condescend to you. Visit #1 - Joe helped me select some beads and supplies, totaling $322. Toward the end, it got hectic, and all employees were preoccupied. I needed to get somewhere, and I had some questions to ask before finalizing my purchase. I eventually gave up, realizing they were too busy, and decided to purchase the items I had and return if I needed more. I told Joe I needed to leave to get somewhere on time and I'd like to check out. Instead of beginning the checkout process, he upsold me on other items. The checkout process took 15 minutes as they do not have an electronic register and process transactions manually. At no point did Joe mention that the checkout process would take longer than is typical when I said I needed to leave. I felt like I wasn't listened to and was being sold to without regard for my time or business. Throughout our interaction, I mentioned that I was new to beading and was purchasing supplies for a jewelry-making party. I mentioned that I wasn't sure I needed all these supplies and may need to return some. At no point did anybody mention the return policy is store credit or exchange only. Visit 2 - A week later, I had returns to make, about $99 worth. I called to ask about the return policy and was informed it was only an exchange or store credit. I politely asked if an exception could be made, considering this was not communicated before completing my purchase. The person I spoke with said she would ask the owner and call me back. They never called me back. I went in person with my boyfriend and we spoke with Joe. I told him I had items I needed to return and asked if it would be possible for an exception to be made to the policy, since I wasn't told the policy before they completed my transaction. He said no, that they only offer exchange and store credit. When I asked why an exception couldn't be made, he said, "Because that's how we've always done it." My boyfriend asked again if he would consider making an exception and Joe said he would ask Ayla. He went to the back to ask and returned, saying that Ayla said they would make an exception. I was appreciative, and we went to the counter to process the return. He used the card reader to attempt a return but kept getting an error message, and he said he did not know how to process a return. Regardless of whether a business offers returns/refunds, it is essential to understand the key functions of your systems. Eventually, we gave up trying to process the return, and he once again offered store credit and explained that the return policy was on their receipts. I told him that having the return policy only listed on the receipt and nowhere else when the return policy is no returns is not helpful because, at that point, the transaction is complete, and nothing can be done. This does not allow people to decide whether they want to make a non-returnable purchase. He responded, saying, "Well, we're a small business; we don't just want people to pay and to just say to them 'thank you for your money.'" (implying there is no way to get that money back now.) And yet there we were, in that exact situation. We asked if we could get our refund in cash. Mind you, there was a sign on the counter that said, "We're a small business, we prefer cash." implying they accept cash and likely have it in the register. He said he would ask Ayla. He went to the back once more, which is separated from the store by a curtain. Shortly after he went back, we heard Ayla (the owner) SCREAMING "NO. NO!! ABSOLUTELY NOT! I DON'T HAVE A HUNDRED DOLLARS! I'M NOT GIVING THEM ANY MONEY! I'M WITH A CLIENT!" and on and on and on. Everybody in the store could hear her. Joe returned and told us that wouldn't be possible, to which I said, "Oh, don't worry, I heard her." At this point, we had been there too long. I should have asked to speak directly to Ayla to resolve the issue and address her abhorrent behavior, but at this point, all I wanted was to leave and never return. Unfortunately, I caved and accepted store credit, which Joe insisted I did not need to use that day and could return and use any time. Did he think I would ever want to make a trip here again? As I tried to gather items for exchange, Joe felt it necessary to say, "You know this is one of the strands you returned." Yes, I know, but that was when I thought I could get a refund. This entire time, I remained polite and tried to offer feedback for a better experience, but was only condescended to. After leaving, I discovered they broke my debit card with their machine! It kept declining, and my bank said it was showing as "expired" despite the exp. date being months away. Don't waste your time or money here.

A gem of a place with gem people. A very sentimental necklace broke and I could not fix it for the…read morelife of me. I was absolutely delighted in my search to find Ayla's close by and stopped in to see if they could help. The staff was beyond friendly and helped with my necklace immediately. I left 15 minutes later with a fixed necklace and a restored sense of peace. The staff could not have been more helpful and nice.

Nelson's Jewelry is located in the heart of Crystal Lake and has a phenomenal staff that are very…read morepersonable and kind, I highly recommend this store to anyone who wants to buy natural gemstones set in precious metals. They offer a variety of each type of gemstones and customization to fit whatever your needs might be ! It's always a great time talking gemstones and viewing their jewelry!

Called about a watch battery replacement. I was told it could be done…read more Drive there to find out the person who would do the work was on vacation for two weeks. Waste of my time.

Buddy's awesome and we've always had great conversations when I have come in. All my jewelry or…read morewatch related tasks go to him exclusively. I even have a lifetime battery replacement on some of my watches but choose to take them in to Buddy to get it done anyway.

Have been dealing with Buddy at Hanna Jewelry for many years and always a pleasant experience. Had…read morea stone replaced in a ring for my grandmother and several repairs and resizing for my wife's rings and work was fast and fantastic. Had some broken gold chains and rings that my wife had not worn for a long time and was very pleased at the very fair price he gave us. I have dealt with other local gold and coin buyers in the area and he has always offered a better price pressure free and friendly.

What an amazing jeweler! I needed my mom's engagement ring resized so I could wear it again. I was…read moreworried that the band was too thin from over 50 years of wear and tear. They assured me it would be good as new! They were right! I am over the moon with how beautiful it turned out! Thank you for taking such good care of my most precious sentimental piece I own!!

Some time ago we brought our $10,000 + Piaget watch to Timothy Grant Jewelry in Lake Zurich, IL for…read morea simple battery replacement. Although we did not know it at the time, the person who helped us broke two of the four screws that hold the back of the watch on. The person then handed us a small plastic bag containing the parts that used to be the watch. She said we would have to send the watch somewhere to be fixed. We then wrote a review of the incident on Yelp. A representative of Timothy Grant Jewelry called and asked us to bring back the bag of watch parts for repair. We came back with the bag and Timothy Grant Jewelry "repaired" the watch and asked us to take down the Yelp review, which we did. We paid for the new battery and left the establishment. This month the watch needed a new battery. We took the watch to a reputable jeweler. When he opened the watch to replace the battery, he told us that 2 of the 4 screws that hold the back to the watch are broken and the heads of the screws were glued in to present the appearance that the watch is whole. We then attempted to communicate with Timothy Grant Jewelry to resolve our issue. There has to date been no response from Timothy Grant Jewelry. We have had three negative experiences, first he broke the screws that held our watch together and handed us a bag of parts that used to be our watch, second he claimed he fixed the watch but fooled us with a fake repair by gluing the heads of screws to the watch, third he would to respond to us in any way to resolve the issue.

5 plus stars!! Amazing talent this man has! He fixed my rings and made them beautiful again!read more

Keehn's Jewelry store came thru with a repair for a friend that another store couldn't fix. Ken was…read morea great help. They are watch experts have been doing business with Ken and his shop for over 10 years

Sort of a bummer experience for me. Empty parking lot on a Saturday around the holidays. That in…read moreitself speaks louder than any review can. Stopped in to inquire about some repair services and was met by a somewhat cold woman who was efficient but indifferent and I got the impression that she could care less whether I was even there. It almost was if she were assessing whether I was actually there to do business or planning to burglarize the place. Her immediate quote was priced roughly double what I expected based upon my research with a three week turnaround for some simple adjustments. I looked around the store briefly and left. The displays featured signs stating items 50-70% off. Will not return and I'm certain the proprietor does not care.

My husband and I needed battery replacements on our watches. We went to D & M Perlman because they…read morewere the first to respond to our inquiry. What a great staff! Super friendly, helpful, professional, and very reasonable in price. They even adjusted my watch band so it fit just right!! In fact, It's never fit better. And all of this was done with a minimal wait time. The store also has a beautiful selection of gifts and jewelry. They are a "gem" in our community! We will be back.

I sent my necklace in to be serviced when the clasp broke. They insisted on replacing the whole…read morepiece that connected to the chain instead of just putting a new clasp on. They definitely cheaply "fixed" it because it's been a few months and the whole new piece they insisted on replacing already broke off. I hadn't got a protection plan because I had never had any other issues with my jewelry before. Had I known how cheaply they would've done the fix I would've gone elsewhere.

I went in tonight looking for a bracelet for my daughter. After picking a few I found the perfect…read moreone. It was a holiday sale the sign read right below the bracelet. The man who was very nice was checking me out and I gave him my phone number etc. then all of a sudden he tells me it's no longer on sale. It proceeded to tell me he couldn't do anything about the price. So why was the holiday sale sign still posted with the bracelets skew #. I'm my mind they should have honored that price. Anyways I walked away and bought elsewhere . I was truly disappointed I really loved the bracelet I planned on buying.