Brought in 2 gold diamond rings to be sized. After 3 sizings and paying over $300.00, my rings fit…read morealmost the same as when I brought them in. The male owner is rude. I will take my jewelry to a reputable jewelry store next time!

Said they would fix watch link in about 5 maybe 10 mins. Ended up being less than 10 SECONDS…read more HIGHLY recommend to go hear. Very kind too!

I went to Patrick's new location and I was so glad to see this business still thriving…read more Patrick is a true artist and should be treated as such . You get what you pay for. Friendly service and with jewelry you want to put your trust in an artist who lives and breathes jewelry. I was so happy to get advice from Patrick and his friendly staff. I had a jewelry emergency and if anyone can help I feel it's Patrick. I plan on bringing more jewelry repair to him and will probably have some jewelry even made here. We are lucky to have a small talented business like this in our community. I felt like all the good jewelers were extinct. Nope we have one right in our neighborhood. Thanks for your help Patrick Jewelers!

My fiancé and I got my engagement ring resized and it came out beautifully! The resizing was…read morereasonably priced (especially compared to, say, a Jared). The resizing is perfect, and they go even between half sizes to 3/4 if needed. I needed a 6.5/6.75 sizing for my perfect fit, and it absolutely perfect! It's a vintage ring, and it definitely seems like they cleaned/polished it too. Not sure if that's standard practice or not for resizing, but regardless love how it shines now! The shop is clean and beautiful, and staff is polite, knowledgeable, and quick! Definitely recommend and we'll be going back!

I never imagined I'd be writing a review like this about my engagement ring, but after years of…read morefrustration, I feel other customers deserve to know what my experience has been. My engagement ring has now been repaired four separate times because the same stone continues to fall out. After the most recent repair, the stone stayed in place for only two weeks before falling out again. At this point, it's obvious that the underlying problem isn't being fixed. The employees at the Schaumburg location have always been kind, courteous, and have genuinely tried to help. Unfortunately, they're limited because warranty decisions are handled by a third party. The Vernon Hills location, on the other hand, has been incredibly disappointing. Most of my questions were met with, "I don't know," and I left feeling like no one was interested in finding a real solution. What was especially discouraging was having the manager tell me that this particular stone is simply going to continue falling out forever. I couldn't believe that the proposed solution to an engagement ring was to accept that it will repeatedly fail instead of permanently fixing the underlying issue. I was told my ring is a Verragio design and that it's "delicate." I was also told that Rodgers & Holland no longer carries Verragio. If a setting is known to be delicate enough to require repeated repairs, customers deserve a permanent solution--not the same repair over and over again. An engagement ring should last a lifetime, not require constant trips back to the jeweler. I was told the warranty will continue covering repairs until the total repair cost reaches the value of the ring. When I asked how close I was to that limit, no one could give me an answer. How am I supposed to make informed decisions when the company can't tell me where I stand? I was repeatedly encouraged to attend one of the "Restyle" events, but the buyback program felt misleading. While they'll offer credit toward a new purchase, you're expected to spend roughly double the value to qualify. Why would I invest even more money with a company that hasn't been able to properly repair the ring I already purchased? At this point, I've completely lost confidence that this ring will ever be repaired correctly. In my opinion, it needs to be sent back to Verragio for a true factory repair or replaced entirely. Resetting the same stone again and again is not a solution. What makes this even more frustrating is that every time I pick up my ring, I'm told it meets "factory standards." Yet I can clearly see that replacement stones don't always match the originals. Some have appeared smaller or noticeably warmer in color. They may look fine under the jewelry store lights, but once I get home, the differences are obvious. An engagement ring is one of the most sentimental and expensive purchases most people will ever make. Instead of enjoying mine, I've spent years worrying about when the next stone will fall out. After years of repairs, countless trips to the store, and hearing "I don't know" more times than I can count, I've completely lost faith in Rodgers & Holland. A company selling luxury jewelry shouldn't normalize a ring that repeatedly loses stones or tell customers that's simply something they'll have to live with. Save yourself the frustration, the wasted time, and the disappointment. There are jewelers who actually stand behind the quality of what they sell. Rodgers & Holland has proven to me that it is not one of them.

had a very disappointing experience at Roger's & Hollands in Vernon Hills. I came in with my…read moreboyfriend's mother to look at engagement rings, which should have been an exciting and special moment. When I told the sales associate that I was looking for engagement rings for myself, she simply pointed to a section and said they were "over there." That section turned out to be entirely lab-grown diamonds. When I politely asked if they had any natural diamond rings to view, her attitude immediately changed. She responded in a dismissive tone saying you "get more for your money with lab-grown diamonds." I explained that I understood but still had a personal preference for a natural diamond. Instead of being helpful, she seemed irritated and said they could only show us the ring setting and then the diamond separately. We agreed to see them. My boyfriend's mother, who is elderly and speaks English as a second language, was trying her best to understand whether the diamonds were "real" or "fake." Rather than responding with patience or kindness, the associate became visibly annoyed and spoke to her in a condescending tone, saying, "This is a real diamond, it's just made differently than a natural diamond." The way she spoke to my boyfriend's mother was completely unacceptable. Jewelry shopping--especially for engagement rings--should feel welcoming and respectful, not uncomfortable or belittling. Between the dismissive attitude and lack of professionalism, we quickly realized this store did not value our business and chose to leave. I would not recommend this location if you're looking for respectful customer service or guidance during such an important purchase.

Visited on 5/1. Needed a replacement back (wire / hook style). Associate said my earrings are old…read moreand they don't sell the parts. Literally could not be bothered. I did some research and these are sold online at KS as well as many other stores. I guess if you are not waking in to drop some cash, customer service is non-existent.

Pleasant if you are making a purchase but if you want to return an item that you bought (even for a…read moregift) they only allow store credit or an exchange. No getting your funds back and customer service is not good. Beware. I won't be purchasing from here anymore.

My partner and I went to Diamond's Direct to look at engagement rings really with no intention of…read moremaking a purchase, but just to do a bit more looking around. However, Liza who assisted us was incredible in answering questions, working with us in regards to our budget, and helping us craft the perfect engagement ring. She was not pushy, she understood the moment, and was just all class. Needless to say, I and my now fiancé couldn't be happier with the ring we got. We look forward to returning for our wedding bands and encourage anybody reading this to at least step through the door as well!

I can only review based on my visit and recent experience at Diamonds Direct, but I did not make a…read morepurchase. DD hosted an after hours event with the Schaumburg Business Association, and I was so impressed with the staff, beautiful store, and charcuterie and wine spread they had for this event. The store is beautifully laid out, and the jewelry and watches are showcased beautifully. I enjoyed talking with Diamond Expert Diyae and will hopefully return soon for a gift or purchase. Check out the special necklace to support non-profit Gigi's Playhouse. It's nice to know the leaders and employees at this store care about their community.

Roman took care of me! I brought in my grandfather's 1950s 18k Omega Seamaster. It's been in the…read morefam for three generations and it needed a cleaning to take out that ancient whale oil gunk (I'm not kidding, but remember it was 70 years ago), oiling the movement, and adjustments as needed. He also replaced the mainspring just as a matter of course (which he said he was going to do, and indeed, as Omega always does when you send the watch to them, no matter what). He quoted a figure, I gave him a deposit, and he gave me a date of two weeks out (which is awesome for a C/O/A job on a 140-part movement). I later phoned in that I wanted an Omega buckle on the new wrist strap. He tracked one down! And the balance? Exactly what he promised, even though he replaced a part that he didn't initially see was faulty. He returned all the replaced parts to me. This man took care of this watch as if it were his own. Next up for him is my grandmother's mantel clock. If you take a glance around his shop, you'll see the man knows a thing or two about mantel clocks as well. I 100% got my money's worth from this experience.

My 17 year old son was taken advantage of by this shop, He brought a wristwatch to the shop because…read morethe battery was dead and he was sold a service of $300.00 to fix a watch that was not even worth $50.00. The business owner demanded a $20.00 deposit from him at the time of drop off. When I heard of this I went to the shop the next day to tell them not to proceed. The shop returned the watch but they refused to return the $20.00 deposit.

I recently visited PGS Gold and Coin to sell my silver coins in person, and it was a genuinely…read morepleasant experience from start to finish. The staff was welcoming, professional, and took the time to carefully evaluate my coins without making me feel rushed or pressured. Their honesty and transparency gave me confidence that I was receiving a fair offer. I also liked that is was based in Palatine, Illinois, near my home and is a family-owned business. I noted they are an authorized dealer recognized by respected organizations including the Professional Coin Grading Service (PCGS), Numismatic Guaranty Corporation (NGC), and Paper Money Guaranty (PMG). They also sponsor the American Numismatic Association (ANA) and maintain an A+ rating with the Better Business Bureau, adding to confidence in their ethical business practices. I also appreciate that they offer both a welcoming physical storefront and an eBay store, giving customers the flexibility to buy or sell in whichever way is most convenient. If you're looking for a trustworthy, knowledgeable, and friendly coin dealer, I highly recommend PGS Gold and Coin. This was my second time doing business with them.

Elizabeth was knowledgeable, and great at explaining the evaluation process of our collection. 1st…read moretime selling jewelry and she made the whole experience seamless. If and when we would need their again we would not hesitate to return to Roselle.

Really love this store!…read more My fiancé and I have been shopping at Hawaiian based Na Hoku stores for many years. After discovering the Na Hoku brand on our trips to Hawaii, we were thrilled to find one locally. I love their collection of unique and Island inspired jewelry. They have nice marine life and nautical pieces in addition to tradition Hawaiian styles that have a lot of history and meaning behind them. Overall, we really love the selection that Na Hoku offers and the fact that so much of their collections have true meaning and roots in either nature or culture. Very impressive. I have shopped at many Na Hoku stores nationwide and have found the customer service and interactions to be exemplary. This location is no exception. I have been give time to peruse their extensive selection on a few occasions at this store and have never had any feeling of being rushed or pressured to purchase something I wasn't completely happy with. They really want you to love your jewelry and be happy with your purchase. No need to wait until your next tropical vacation- If you're looking for a special piece of jewelry and in the Chicago area, I highly recommend checking out this Na Hoku. Happy Shopping!

Well my mother had bought some unique pieces of pearl jewelry long time ago in 2005. I have never…read morebought any jewelry there that time. Their jewelry focuses alot on Hawaiian if not Polynesian style jewelry that reflects Pacific islander themes. Back then they were known for their Tahitian and South Sea pearls which they still have a few now and I was looking inside at the woodfield Mall. Amazing that they survived the pandemic because their other store in Oakbrook outlet Mall in Oakbrook, IL I learned was closed from their fellow sales rep. The Schaumburg location lasted back into the 1990s that I remember but never walked in. until mid 2000's. Anyways curiosity got the best for me to stroll around woodfield Mall in Schaumburg and haven't gone to the store for some time. I walked in just thinking that I was going to do window shopping just to stumble upon certain jewelry that really caught my attention or caught my fancy. I didn't buy this piece of jewelry but it was unique and had to put this on Yelp despite that I usually Yelp about restaurants but never about jewelry and it's been awhile since I've uploaded Google this past year on the same reviews so that not just yell but other media that places reviews will read on the world wide web about how great or how bad my experiences are. But in regards to jewelry there was a sterling silver crab necklace that came with a silver chain. Which I found unique also it was my horoscope or zodiac sign being cancer the crab. I didn't buy it right away but I waited until my next paycheck since I had enough to purchase it. Connie or Constance I believe the salesperson's name was was courteous enough to let me try it on. But like any staff member they were not eager but were amiable to help if I needed any help. There is also what I was also reflecting was a beautiful sterling silver octopus bracelet as well as octopus rings that I thought was beautiful if not unique and tasteful. Almost one of a kind. The bracelets were very expensive and I don't know anybody to give it to but I do recommend if you want that unique piece of sea or Island Pacific jewelry this is the place to go. Next to the traditional south sea or Tahitian pearls both earrings rings or their traditional necklaces. Also check out their website too. Other than that highly recommended to come here. Connie the sale rep was very helpful since the chain was not long enough and advise me as an additional option not to spend more on a longer chain out of sterling silver a $12 sterling silver chain extension. Four out of five stars because I wish they could have give discounts on certain items or I guess they don't have special sales.