10/10 owner is amazing and all the staff is too highly recommended other places don't service high…read moreend watches, Dazell does bc they are professionals!

Had a pretty bizarre experience with this store. It took them 5 months to repair a Tag-Heuer…read morewatch. The watch was then returned to me not repaired, with a non-OEM crystal. Store sales people blamed an ex-employee for the bad experience. They argued with me 3 on 1, and offered no solutions. They kept my $400, sent me out, and then bragged about the reputation of their store/last name. It was a brutal look. Long run, I'll gladly pay $400 to know that this isn't a store to do any business with. FWIW.....I ended up taking the watch to another jeweler in Libertyville. They repaired the watch for $275, and it took them around 2 weeks. Nasty and unprofessional attitudea at Dalzell. I do not recommend going here.

Both Laura and her husband Andy have made our buying experience a joy. Our first purchase was 5…read moreyears ago...they helped my now husband and I to special design my wedding ring. I had an image and they fulfilled our wishes. I love my wedding ring and have received many compliments. We've bought several pieces of jewelry since and they are all special. We highly recommend them as a personal jeweler. Janine & Tom Gross

I had lost the center stone to my engagement ring - a true heartbreak as I (unfortunately) did not…read morehave it insured and it was not a common cut. I was lucky it has lasted 8 years with no issues, but alas, this happened. I asked for recommendations on a local jeweler and Laura's name came up a few times, as well as being incredibly conveniently located (5 minutes from home!). I called for an appointment and scheduling was easy. For my appointment, I came in and was greeted warmly, and then she got to work. I was BLOWN AWAY by her expertise, as well as her catching 2 smaller diamonds on my band and halo missing. I had planned on "shopping around" and getting quotes, but after just 5 minutes, I knew there was no way I would find anything better. Due to the cut of my diamond, she needed to get some different sizes in and I knew this would take some time. When the first batch wasn't right, she had new ones overnighted so I wouldn't have to wait longer. The second batch was beautiful, and I even upgraded my center diamond. Off it was whisked to get fixed and when I got the call it was ready, I wasted absolutely NO TIME getting to the store to pick it up. Upon pickup, I felt like I had just gotten engaged all over again. I could not stop staring at it, and needed my husband to drive home so I could continue staring at it in the sun. It was beautiful work, and I was so pleased with the results. I found that the pricing to replace my diamonds and get my ring fixed was very reasonable compared to my research online, as well as the timeline to have everything taken care of. The personal touch was absolutely wonderful, and meeting the family was a huge plus, too! Highly recommend!!

This jewelry store is magnificent! From the staff, all of them, to their merchandise…read more I couldn't be happier with this store. Every piece in the store is absolutely beautiful and unique. The staff treats you as family, they are wonderful. The honesty and integrity they exhibit means the most to me. I can't say enough good about this store. I highly recommend it!

My now fiance and I used this jeweler when engagement ring shopping. Peter took the time to have a…read morefull consultation with us, explaining the in's and out's of every detail which was super helpful in narrowing down what I liked. I could not be more in love with my marquis ring. Peter also did a fantastic job on the band, nailing exactly what I was envisioning in my head. I look forward to continue using this as my primary jeweler and recommend to anybody in the area!

My fiancé and I got my engagement ring resized and it came out beautifully! The resizing was…read morereasonably priced (especially compared to, say, a Jared). The resizing is perfect, and they go even between half sizes to 3/4 if needed. I needed a 6.5/6.75 sizing for my perfect fit, and it absolutely perfect! It's a vintage ring, and it definitely seems like they cleaned/polished it too. Not sure if that's standard practice or not for resizing, but regardless love how it shines now! The shop is clean and beautiful, and staff is polite, knowledgeable, and quick! Definitely recommend and we'll be going back!

I went to Patrick's new location and I was so glad to see this business still thriving…read more Patrick is a true artist and should be treated as such . You get what you pay for. Friendly service and with jewelry you want to put your trust in an artist who lives and breathes jewelry. I was so happy to get advice from Patrick and his friendly staff. I had a jewelry emergency and if anyone can help I feel it's Patrick. I plan on bringing more jewelry repair to him and will probably have some jewelry even made here. We are lucky to have a small talented business like this in our community. I felt like all the good jewelers were extinct. Nope we have one right in our neighborhood. Thanks for your help Patrick Jewelers!

I usually don't put a lot of stock in reviews either positive or negative because the negative…read morereviews are usually the competition of the business being reviewed, and its hard tell if the positive ones are real or not. I can tell you first hand, when it comes to this store the positive reviews are real. The one negative reviewer who in his post seems to know all the ins and outs jewelry business, like what machines are used to evaluate coins, and what the price of platinum is. Who really knows the price of platinum and palladium besides someone in the business. Gold and Silver yes, but platinum palladium? What also doesn't make a lot of sense is if you have 48K worth of coins, like he claims, wouldn't it make more sense to sell it to another collector or at a coin show to get as much as possible. This makes me very skeptical of the negative review left by Jeff S. and makes me believe the review was left by a competitor or a jackass. What I do know, is I went to 3 different stores to get coins evaluated that my father left to me recently when he passed away in October. This store was the last store of the 3 I went to and they gave me the most money for my coins of the 3 stores. In my opinion the difference was pretty significant. I was very happy and realized that the other 2 stores were basically taking advantage of me. After the deal was completed and I had been paid I asked the the owner Bert I believe his name is and his assistant Jon, why the 3 appraisals from the 3 different shops were of so drastically different for the same items. They explained to me that he could not speak for other shops but in their shop they give the best possible price on items to keep their inventory full and they do not have high margins on items they buy and sell. They keeps the doors open by doing high volume and repeat customers. Well guys you earned a new customer, I will be back for that Rolex one of these days. Thank you for being fair and not taking advantage of me. God Bless, and Happy Holidays. Paul Tyler

What a great experience with Albert. His store is open until 7 on week nights so I was able to go…read moreafter work to sell some coins and have jewelry appraised. The price I was given on the spot was very fair. Albert looked at my jewelry, tested it and even had it reevaluated to make sure his appraisal was honest. He then gave me options regarding the jewelry I brought to him, both of which were no pressure. Good pricing and honesty is hard to find when it comes to buying, selling and appraisals. Also, I would recommend coming to check out the diamond ring selection. They're stunning and custom designs can also be made.

Brought in 2 gold diamond rings to be sized. After 3 sizings and paying over $300.00, my rings fit…read morealmost the same as when I brought them in. The male owner is rude. I will take my jewelry to a reputable jewelry store next time!

Said they would fix watch link in about 5 maybe 10 mins. Ended up being less than 10 SECONDS…read more HIGHLY recommend to go hear. Very kind too!

I was in contact with Steffans Jewelers for a specific ring design. I have been a customer of…read moreSteffans for 30 years and have always been very happy with their Jewelry, design's and quality of their work but this time they blew me away. To be specific I asked that they design a ring from some lose stones I was not currently using. I contacted their design team and I was treated with a prompt response, meet with the master jeweler and came up with a design that was unique to my stones and style. Suzanne spearheaded the project directly and communicated with me on all the steps during the way. The process took a while but I was not in any hurry since I understood the detail going into the ring. I received the ring today and this ring is the most beautiful ring I have ever seen. I cannot express how impressed I am with the level of customer service, detail in the design and the quality of the product. I am going to miss working with Steffans since we moved away from the area but I am so thrilled with the ring I will have forever. Thank you, Suzanne and your amazing team I cannot express, how grateful I am. Kelly Kennedy

I came to Steffans with a pair of pendants that needed repairing. The team did a very nice job of…read morenoting my concerns as they were once repaired(not by steffans) and was looking for a more permanent solution. Safe to say they understood the assignment. They turned out awesome and even polished them like new!! So worth the wait and trusting Steffans with my jewelry. Thank you to the team! Highly recommended.

Such a pleasure shopping for engagement and wedding rings with the assistance of Hannah at…read moreRichard's Jewelry Store in Westfield. She is so personal and professional, and has a way of making you feel comfortable as soon as we met her! We have been back several times because we know Richard's is the best jewelry store and they offer "Exceptional" customer service. Thank you Hannah! Cathy & Jon

I wanted an anniversary ring that looked just like my wedding band and have it connected to my…read morewedding set. They matched the band perfectly and cleaned up my 25-yr-old rings to the point that when I put the ring on, I'm not sure which is the original wedding band and which is the new band. They also reset some diamond earrings so I could more easily wear them. I would recommend them to anyone looking for professional craftsmanship.