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    Hannah Pet Hospital

    3.7 (198 reviews)
    Open Open 24 hours

    Services - Hannah Pet Hospital

    Private dog training

    Pet physical or wellness exam

    Pet vaccinations

    Hannah Pet Hospital Photos

    Recommended Reviews - Hannah Pet Hospital

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    Reviews With Photos

    Gali M.

    I'm writing this review to share my deeply disappointing experience with both the Portland and Tigard Hannah Pet Hospital locations, as well as to advocate for Queenie and all future pet owners who may consider bringing their pets here. My beloved cat, Queenie, was only 9 months old when she passed away under their care a month ago, and the way this has been handled has left my family and I absolutely devastated. We brought Queenie in for a spay surgery, and she returned to us in a completely different state--completely disconnected from her mind and eyes, and avoiding us at all cost. At Portland, we were sent home with assurances that she was fine to return, despite our concerns about her lack of appetite and severe dehydration days after her surgery. Dr. Aldo Mata, who saw her that day, mentioned issues with her gallbladder and possibly her liver, yet reassured us she'd be fine after administering more medications. We were told she'd improve by the morning, but she continued to worsen as hours passed. It was clear to us that red flags were missed, and she died in the most tragic and traumatic way, leaving us in complete devastation and immense trauma that even calling them triggers flashbacks from that day, leaving me in tears after I get off the phone. Since her passing, the communication from both locations has been way too quiet for way too long. We've reached out multiple times, but each time we've only received minimal updates from front desk staff, never from the actual doctors. Despite numerous promises that a doctor would call to explain what happened, we've heard nothing for over a month. We weren't even contacted about letting us know that her ashes were ready (God knows how long they've waited...). It's truly unfathomable how little regard they have for us as grieving pet owners. Losing Queenie has been an indescribable heartbreak, but the lack of compassion and responsibility from the staff has made it even worse. It has shaken my trust in their ability to care for animals and support grieving pet owners. Since her death, there hasn't been a day where I haven't stopped crying. It has deeply affected our whole family, and our Christmas and New Year's were overshadowed by the pain of her sudden passing. Queenie deserved better, and for a clinic that claims to care for pets as if they're their own, it's painfully ironic that they failed her so terribly. It seems clear to me that they used the holiday season to avoid accountability, and that makes the situation even harder to accept and bear as the days go on. I sincerely hope this review prompts the clinic to reevaluate their practices, particularly their communication and aftercare procedures. No one should have to go through this level of neglect. If you're considering this clinic, please do yourself and your pet a favor--ask thorough questions about their care and follow-up procedures. I would not wish this experience on anyone, and I strongly encourage you to read through other reviews online and on other sites before making a decision. Below is a photo of our beautiful Queenie, whom we will never be able to see grow up, never be able to wake up every morning and see her beautiful yellow eyes and heartwarming presence. It was hard seeing these photos, but I want to share to everyone online who she is and how beautiful she was, my little soulmate. Admittedly, I bawled my eyes out once again looking at these photos. May we, and especially Queenie, find peace and justice.

    Our sweet girl EESY

    My family's dog , who had lots of health problems was taken care of at this hospital! They took care of our baby girl for years and saved us over $20k regarding health issues! They are a great people who care for your sweet pets. Recently our dog died and they did such an amazing job to take care of her, . Upon request of just cremation, they went above and beyond for getting us physical memory of our sweet girl Eesy. They gave us paw print and nose print,also gave us some hair, it was so special to us . I would recommend this business

    The dog in question.
    katrina q.

    My senior dog (12yrs going on 13) presented out of the blue with uncontrollable vomiting and diarrhea. It escalated extremely quickly(less then an hour) to hemorrhagic diarrhea and he was in bad shape. Took him that evening to the 205 location where he was immediately seen. It's not a 24hr hospital so they stabilized him and sent me to Tigard location. He was immediately admitted there and started on fluids etc. he ended up having to stay for nearly a week. They called me 2-3x daily to keep me updated on his condition and inform me of what procedures and medication they were/had administered. He was eventually able to come home with an impressive regime of medication to help treat pancreatitis(7 different medications!) All the medication sent was accompanied by clear cut written instructions that gave exact times, and in what orders the meds were to be dispensed and what each one was for. He's recovered nicely and we are hopeful he'll make it to his 13th birthday. If I hadn't had him on Hannah's there would have been no way I could afford the level of care he would have needed. Very happy with my service.

    Nathaniel T.

    Not accurate? A google search will show ANYONE that you were, in fact brought before the Oregon DOJ for euthanizing pets against owners wishes. Here's a clip from Koin news, "...DOJ hasn't finalized its investigation. But after interviewing former employees and reviewing documents, the department has cited evidence in court that it says suggests the firm has misled customers, provided spotty veterinary care, and set up a bogus nonprofit as a go-between to conceal a long-standing practice of buying dogs from commercial breeders -- rather than getting them from shelters, as the company had repeatedly claimed it did. There's more to the story including deceptive business practices, shady contract wording, etc. It's all listed as a matter of public record. Yeah you claimed to "fix" the issues and update your contract language but the deception still lingered, including taking away the right to a jury trial in favor of arbitration. I enrolled 2 other pets because your team of "experts" VEHEMENTLY said that they needed dental work, then they pushed my appointment out 3 times. The first time was shortly before my 30 day right to cancel expired (your doctor magically went on vacation according to Sarah) and they rescheduled for the following month and cancelled AGAIN. The 3rd time (I had to take a day off of work by refusing an overtime shift which cost me $337) I was pulling off of Stark into your driveway and Sarah called and stated (I still have the voicemail) "We looked at your pets records and they don't seem to need any dental work but we can go ahead if you'd like but you'd assume the risks related to anesthesia." Your team recommended my diabetic take 3 units twice a day but only if he ate. I kept him on the same regimen prescribed by your team until he started puking brown bile and rushed him to St. Francis (to the tune of nearly $2,000) who QUICKLY diagnosed him with DKA or Diabetic Keto Acidosis and was bordering on renal failure with a glucose level over 2000! The VCA states a sub 200 reading is normal for a cat and may rise to 300 after a meal but a consistent reading of 400 was somehow acceptable to your "doctors?" I kept getting the run around from your team who tried to screw me out of money for doing, well nothing and damn near killing my cat. As far as the "f-bombs" I'm curious as to how and when that information (if true) was obtained? Your phone lines state nothing about a call being recorded or monitored and under ORS that is illegal (big surprise violating the law again). Or if it was merely employee "hearsay?" I did however call one of the doctors a schmuck after a female doctor told me to increase insulin and he was completely clueless about it. Like I said before, go somewhere, ANYWHERE else but here. Get pet insurance through Allstate and go basically anywhere you want, depending on the plan you can actually get money BACK. If they have a pre-existing condition like mine, you can go through places like Banfield which has hundreds of locations, even international.

    Radar & Bella

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    3 years ago

    Best pet hospital I've ever been to. Staff here are amazing they take very good care of your pets.

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    Page 1 of 5

    Ask the Community - Hannah Pet Hospital

    Is it true they basically own your dog & you have to pay an outrageous repurchase fee+ all services etc at the time of thee enrollment?

    This is kind of a misleading way of explaining the service. When you enroll they become like a silent partner in a kind of co-ownership way. You still dictate your pets care, you can choose to get an outside vets opinion(at your own expense) if you… 

    Don’t See Your Question? Ask Away!

    Review Highlights - Hannah Pet Hospital

    I have been a Hannah member since they started and It is on of the best decision I have ever made.

    Mentioned in 7 reviews

    Read more highlights

    Tanasbourne Veterinary Emergency - Empty reception lucky me. Fingers crossed my boy is okay.

    Tanasbourne Veterinary Emergency

    (409 reviews)

    I cannot thank the team at Tanasbourne Veterinary Emergency enough for the compassion and care they…read moreshowed my cat and me during such a stressful time. From the moment we arrived, everyone was kind, caring, and genuinely compassionate. My cat was diagnosed with a urinary tract disease, and they took the time to explain everything in a way that was easy to understand. They were incredibly reassuring, answered all of my questions with patience, and never made me feel rushed or pressured into making decisions. What meant the most was how supportive they were. They truly cared not only about my cat's health but also about making sure I felt informed and comforted throughout the entire experience. It's clear that everyone there has a true passion for helping animals and the people who love them. I'm so grateful for the exceptional care they provided and would highly recommend Tanasbourne Veterinary Emergency to anyone in need of emergency veterinary care. Thank you for treating my cat with such love and kindness and for giving me peace of mind during a very difficult time.

    Last night was our second time needing to bring in one of our pets. Yesterday our 10 year old dog…read moresnagged a staple on our garden fencing and ripped open her left shoulder leaving a 5in gash. We took her in and were treated so nicely. There was a bit of a wait but they were very communicative and treated everyone with kindness and respect. The price to have her put under, cleaned up, stitched up and sent home with meds was way more than I was expecting but when I asked, they were able to bring the price down some and offer some different options. They have a coffee machine for tea and coffee and very comfortable couches and the front desk lady even walked around offering cold waters at one point because a majority of us had been sitting there waiting awhile. I overall had a wonderful experience and will choose them again in the future for our pet emergencies.

    Veterinary Emergency Group - VEG veterinarians in surgery

    Veterinary Emergency Group

    (60 reviews)

    Tanasbourne

    I took my Kitty to VEG on 8/13/26 when she was experiencing many symptoms, which included nausea,…read morediarrhea and no appetite. Upon walking in, she was triaged immediately, with no wait, and I could tell that the staff truly loved what they do, and showed so much compassion and respect towards myself and my pet. They ran blood and urine test, and received results within minutes, to assess her medical needs and made educated diagnosis in record time. Dr. Sean Cummings, went over the results with me in such a thorough manner and could clearly see which aspects of the report findings were causing her health problems. He had such a patient demeanor with my cat as well as other pets he was treating and his knowledge of pet health was very impressive. Erin was the Nurse caring for her, and stayed by her side handling everything from administering medications to cleaning up potty accidents, and made sure I was able to hold her on my lap between treatments, even though she had an IV. She was admitted overnight so they could monitor her, and I was welcome to stay with her as long as I wanted. Right before I left, Erin brought her an IPad so she could watch fishie videos in her kennel, which I thought was the sweetest thing! The open stations made it so nice to keep up on her status, and she was never taken out of my sight during her care. I was also able to call to check on her anytime to get updates. The next day, Dr. Krista Valentine assisted her, and checked in with me until I was able to return. They sent me her treatment estimate so I could review, and if there was anything I had questions on, they were thorough to explain. Milla was the Nurse who called me when her condition improved and I received immediate reports on her status, and she even gave her a bath when needed. While I was on my way to visit her, as she was expecting to need to stay another night, I got the best news, that she was ready to be picked up to bring home, which was such a blessing. Erin let me hold her while she got her medication ready. I could see a huge improvement in her, and she was so much happier and much closer to normal, compared to 24 hours earlier. It truly was a miracle how they were able to treat her health issues so quickly. She was diagnosed with pancreatitis, kidney disease and a urinary tract infection, and was severely dehydrated. Thank you to all the great staff for taking such great care of my fur baby, especially to Dr. Cummings, Erin, as well as Dr. Valentine and Milla. I want to give extra recognition to Erin, who was so exceptional, knowledgeable and thorough in caring for my Kitty, you set the bar high, and should be held as an example to other pet caregivers! I will bring her back for any urgent medical needs and will recommend your clinic to anyone who needs a pet hospital.

    My cat chewed off and swallowed my shoelace, Scott the front desk person was amazing during my…read morewalk-in. My kitty was immediately seen before a couple of hours of waiting for X-rays and discharge. The doctors and nurses were so comforting and amazing. You can tell they really care and love animals. I rarely leave reviews but this place was such a relief during a scary time. (And they take carecredit!)

    DoveLewis Emergency Animal Hospital - Emergency veterinarian bonding with a patient.

    DoveLewis Emergency Animal Hospital

    (742 reviews)

    Alphabet District, Northwest

    Dove Lewis has shown nothing but kindness with my kitty's passing (she was elderly, but this was…read moreunexpected). I was told by my two friends watching her that she was well taken care of, they answered my international calls quickly, and even sent a card in the mail within just a couple of days. My little Bella was in very trustworthy hands and that's why mattered most. Thank you, Dove Lewis team.

    It is a shame that such an exceptional institution allows itself to be represented, at it's front…read moredesk, by an employee so jaded that they come across as irritated by the concern people have for their animal's well-being (aka the very nature of their job)! It should be well within the purview of a medical establishment to offer guidance over the phone to a potential client, only in order to assess the level of urgency in an emergency. I wasn't asking for trade secrets, but when I asked how to monitor my dog going forward, I was hit with a paywall and told it "was a decision I was just going to have to make". Marco's dismissive attitude was insulting and bordered on unethical. I understand not being able to offer a diagnosis without an exam, but to fail to even explain whether or not an exam was necessary, is a dangerously negligent precedent to set. Last night my dog licked a crushed grape off the kitchen floor, and may have ingested a second one. I read a lot of alarming information online about kidney failure and that even one grape can be extremely toxic. He is 105 lbs and healthy; a toxicity calculator I found on google said that vets generally consider a safe threshold to be 1 grape / 10 kg of a dogs weight. Reassured by this, i continued to monitor my dog. 24 hours later, after escaping the yard and running around the neighborhood, he came home, drank some water, and promptly threw up what looked like nothing but water and a couple blades of grass. This, combined with the fact that I have not seen him urinate since returning home, seemed to justify a call to Dove Lewis. At 1 am, consulting Google was definitely not helping, made worse by AI's many contradictions and condescending tone, it seemed like a no brainer. Dove Lewis had consistently impressed us in the past with their politeness, expertise, and kindness; truly living up to their identity as a "24/7 non profit emergency veterinary hospital". The times I was unable to pay for an appointment, their staff had always been willing to provide off the record advice, at the very least, to help me assess risk, or simply put my mind at ease. As a result of this, I was always happy to pay the $220 exam fee, when I was financially able. All of this considered, I was shocked by the callous tone in which Marco answered my most recent call. When I told him I couldn't afford an exam, but was hoping to get some advice, to make sense of what I had read online, he told me he "couldn't give out any medical information over the phone", that "I could try Google", and that essentially, without $220, I wasn't even entitled to a basic level of decency. The last time I was at Dove Lewis, I had paid the full fee and waited 12 hours before being asked if I would be happy to take a rain check on the exam. They basically told me that my dog's injury was going to heal on it's own, and scheduled an appointment for the next day. I live across town and, after spending the entire day prior in their waiting room, I was unable to make the trip downtown the following day. I was hoping the rain check from 2025 might have counted for something, not necessarily an appointment, but sharing a little information over the phone, as it turns out, was still too much to ask.

    BluePearl Pet Hospital - Before and After

    BluePearl Pet Hospital

    (91 reviews)

    Hollywood, Northeast Portland

    From the time I called to talk with an advice nurse to the time we left everyone at Blue Pearl Pet…read moreHospital was friendly, polite and helpful. They kept us well informed and updated throughout the visit. Unfortunately, we lost our Saint Bernard to late stage lymphoma cancer and it was heartbreaking. Dr. Emily was amazing, I'm sure it's not easy delivering this type of news but she showed sympathy and comforted us in our time of need. All the employees showed us compassion and gave our fur-baby the best of care. We didn't leave with our boy but left knowing we made the right decision and that he crossed the rainbow bridge in peace. A few days after we received a condolence card in the mail and a little over a week later we were called to come pick up his memorial package. It was well put together and made us happy to see his paw print along with a couple vials of his hair and some information regarding pet loss and how to cope with it. Thank you to the Blue Pearl Family, you were all kind and caring in a very hard time for us. We truly appreciate the gentle care you gave our boy.

    Very disappointed…read more I took my dog here after she'd been vomiting for over 24 hrs. I let the front desk know my dog is highly reactive to other dogs, so we'd stay in the parking lot (in the hot July sun) in my car. The tech who came out to triage us said it would be about 2 hr wait and that that could change if someone more critical came in. I understand, when you go to emergency it's a blessing to be at the end of the line... you're not in bad shape! We waited almost 3 hrs (still not complaining... clearly someone was having a worse day than us). Once I went in and asked if we'd been forgotten, as I'd seen multiple other people arrive, walk in and walk out only to drive off before anyone came to see us, I got a text thanking me for my patience. While reading the text, I got a call saying it was our turn. The call dropped. I called back, and was told we just lost our spot! It was like 30 seconds of silence! A doctor came out, they seemed irritated from the start. Told me that no matter what they'd sedate my dog and began offering me options. I refused to sedate her (it hasn't gone well in the past) so they sent us home without so much as a "good luck", after making me feel like an idiot from refusing to sedate her. About 2 hours later, we were at DoveLewis. My dog was so lethargic she could barely walk. We were triaged and admitted within 30 minutes. She was admitted to Dove for severe dehydration and an extremely high heart rate. They kept her overnight. I asked the doctor at Dove if they thought my dog would survive the night if I took her home.... Doctor said probably not! So, BluePearl, you left us sitting for 3 hours (again, not complaining if there's someone worse than us) in the sun in a hot car, treated me like a second class citizen for not consenting to sedation when I know sedation isn't good for my dog, then sent us home like nothing was wrong when something clearly was wrong! I understand you're busy.... But you could have killed my dog!

    VCA Northwest Veterinary Specialists

    VCA Northwest Veterinary Specialists

    (249 reviews)

    I cannot say enough good things about the VCA Surgical Specialists, and specifically Dr. Courtney…read moreKorff and her team. About 6 weeks ago Douglas, our two year old dachshund, had a mobility issue that suddenly occurred. I took him to the emergency hospital here in Eugene, and was notified he needed to see a Neurologist. My vet the next morning referred me to VCA in Clackamas. From the moment Douglas and I walked in we were treated with nothing but top shelf care. Dr. Korff examined Douglas then made her recommendation of surgery that was needed to try to save Douglas' ability to walk. The next 24 hours were rough. When I picked him up we were told that the surgery had gone great. The team at VCA had taken amazing care of Douglas. We were sent home with medications and instructions. For the next five weeks we did everything that we were instructed to do. We had our follow up appointment this past week. We were sent home with a glowing report! Dr. Korff said he looked great, and would continue to get stronger! I want to thank everybody at VCA for caring for Douglas and coaching me through his rehabilitation. I would highly recommend them for any care your pet may need. A++ Grade. Thank you so much!

    When I got my Chocolate Labrador puppy my daughter suggested them plus they were only 1/4 mile…read moreaway. They are a nice veterinarian clinic with knowledgeable staff. It's by walk-in only unless you make an appointment. The Vets were fabulous with her and BellaBleu liked them too. It's now 5 1/2 years later and we still come here for all our needs. She was also spayed here. The prices are the best in town!!!

    Bridgetown Veterinary Emergency + Referral - First day we brought her in

    Bridgetown Veterinary Emergency + Referral

    (70 reviews)

    April 2026 just a yearly reminder that this practice is a very awful practice. Look at all their…read moreone star reviews. Please, everyone read their one star reviews. I left a five star review so everybody can see how bad this Practice is. This is not just me that they put through. And watch out for Dr. Ricky Wagner My dog came in for a broken back and he said that my dog was stable. Very poor judgment from a doctor he should not be a doctor at all. His poor advice led to death of my dog. Just just for information if you go look at the yelp app, they claim that they contact me in multiple attempts. I want to clarify that they never contacted me once for their mistakes. I spoke to multiple strangers that have been there now that I randomly met and everyone has a bad experience. Hai Nguyen

    Beware of this company…read more After an emergency visit, I was given a total at checkout and paid in full. A month later, I was told they had "missed" a $200 charge--an employee "mistake," according to the office manager. When I asked for an invoice, I received a broken payment link with no amount or client ID and no itemized bill. When an invoice was finally provided, the charge had mysteriously increased to $250 with no explanation. A billing error can happen. But failing to accurately total a bill at checkout, then failing to provide a clear and accurate invoice when challenged, is a serious billing problem. Get everything in writing before paying anything. Better yet, take your business elsewhere.

    Salem Veterinary Emergency Clinic - Golden retriever

    Salem Veterinary Emergency Clinic

    (90 reviews)

    We are incredibly thankful for Dr. Williams and the entire veterinary emergency team who cared for…read moreour girl, Romie, during our recent visit to the clinic. When we brought Romie in, she was unable to get up or walk. The doctor and staff were incredibly thorough and quick to determine what was happening. During an ultrasound, they discovered that she had a very large splenic tumor that was actively bleeding. Their knowledge, urgency, and compassion gave us the answers we needed during an incredibly difficult and emotional time. Everyone who cared for Romie went above and beyond. They treated her with such gentleness and dignity, while also treating us with an incredible amount of compassion and understanding. When it became clear that we needed to say goodbye to our girl, they gave us the time and privacy we needed to be with her. That kindness meant more to us than we can ever adequately express. Veterinary medicine providers do not receive nearly enough recognition for the difficult and deeply emotional work they do every day. They care for animals when they are at their most vulnerable, while also supporting families through some of their most painful moments. We will always be grateful to Dr. Williams and every member of the staff who assisted in Romie's care. Thank you for taking such good care of our girl and for showing so much kindness and compassion to our family when we needed it most. Your care and kindness will never be forgotten.

    How to take my 16 year-old little girl Mia to put her down today I just moved from Arizona and I…read morehad an amazing experience. It was very simple and easy. First time I ever had to put down a dog and they treated us with upmost respect

    Hannah Pet Hospital - pet_training - Updated September 2026

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