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    Hannah Pet Hospital

    3.7 (198 reviews)
    Open Open 24 hours

    Services - Hannah Pet Hospital

    Private dog training

    Pet physical or wellness exam

    Pet vaccinations

    Hannah Pet Hospital Photos

    Recommended Reviews - Hannah Pet Hospital

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    Reviews With Photos

    Gali M.

    I'm writing this review to share my deeply disappointing experience with both the Portland and Tigard Hannah Pet Hospital locations, as well as to advocate for Queenie and all future pet owners who may consider bringing their pets here. My beloved cat, Queenie, was only 9 months old when she passed away under their care a month ago, and the way this has been handled has left my family and I absolutely devastated. We brought Queenie in for a spay surgery, and she returned to us in a completely different state--completely disconnected from her mind and eyes, and avoiding us at all cost. At Portland, we were sent home with assurances that she was fine to return, despite our concerns about her lack of appetite and severe dehydration days after her surgery. Dr. Aldo Mata, who saw her that day, mentioned issues with her gallbladder and possibly her liver, yet reassured us she'd be fine after administering more medications. We were told she'd improve by the morning, but she continued to worsen as hours passed. It was clear to us that red flags were missed, and she died in the most tragic and traumatic way, leaving us in complete devastation and immense trauma that even calling them triggers flashbacks from that day, leaving me in tears after I get off the phone. Since her passing, the communication from both locations has been way too quiet for way too long. We've reached out multiple times, but each time we've only received minimal updates from front desk staff, never from the actual doctors. Despite numerous promises that a doctor would call to explain what happened, we've heard nothing for over a month. We weren't even contacted about letting us know that her ashes were ready (God knows how long they've waited...). It's truly unfathomable how little regard they have for us as grieving pet owners. Losing Queenie has been an indescribable heartbreak, but the lack of compassion and responsibility from the staff has made it even worse. It has shaken my trust in their ability to care for animals and support grieving pet owners. Since her death, there hasn't been a day where I haven't stopped crying. It has deeply affected our whole family, and our Christmas and New Year's were overshadowed by the pain of her sudden passing. Queenie deserved better, and for a clinic that claims to care for pets as if they're their own, it's painfully ironic that they failed her so terribly. It seems clear to me that they used the holiday season to avoid accountability, and that makes the situation even harder to accept and bear as the days go on. I sincerely hope this review prompts the clinic to reevaluate their practices, particularly their communication and aftercare procedures. No one should have to go through this level of neglect. If you're considering this clinic, please do yourself and your pet a favor--ask thorough questions about their care and follow-up procedures. I would not wish this experience on anyone, and I strongly encourage you to read through other reviews online and on other sites before making a decision. Below is a photo of our beautiful Queenie, whom we will never be able to see grow up, never be able to wake up every morning and see her beautiful yellow eyes and heartwarming presence. It was hard seeing these photos, but I want to share to everyone online who she is and how beautiful she was, my little soulmate. Admittedly, I bawled my eyes out once again looking at these photos. May we, and especially Queenie, find peace and justice.

    Our sweet girl EESY

    My family's dog , who had lots of health problems was taken care of at this hospital! They took care of our baby girl for years and saved us over $20k regarding health issues! They are a great people who care for your sweet pets. Recently our dog died and they did such an amazing job to take care of her, . Upon request of just cremation, they went above and beyond for getting us physical memory of our sweet girl Eesy. They gave us paw print and nose print,also gave us some hair, it was so special to us . I would recommend this business

    The dog in question.
    katrina q.

    My senior dog (12yrs going on 13) presented out of the blue with uncontrollable vomiting and diarrhea. It escalated extremely quickly(less then an hour) to hemorrhagic diarrhea and he was in bad shape. Took him that evening to the 205 location where he was immediately seen. It's not a 24hr hospital so they stabilized him and sent me to Tigard location. He was immediately admitted there and started on fluids etc. he ended up having to stay for nearly a week. They called me 2-3x daily to keep me updated on his condition and inform me of what procedures and medication they were/had administered. He was eventually able to come home with an impressive regime of medication to help treat pancreatitis(7 different medications!) All the medication sent was accompanied by clear cut written instructions that gave exact times, and in what orders the meds were to be dispensed and what each one was for. He's recovered nicely and we are hopeful he'll make it to his 13th birthday. If I hadn't had him on Hannah's there would have been no way I could afford the level of care he would have needed. Very happy with my service.

    Radar & Bella
    Tod G.

    We recommend Hannah to everyone, especially for those of us who have older rescues with poor or previously lacking proper healthcare. For the comprehensive care at Hannah and peace of mind alone it's worth it. Hannah Pet Society shows you what your pet care would have cost in the Portland market. They do market research every year to ensure their prices are reasonable. For instance Hannah shows that the care for our 15yr old min-pin with ongoing renal insufficiency, being attacked by another dog, yearly dental, large fatty skin lumps removed , behavioral care & anxiety meds has been $22k since we joined in 2017. Our yearly dues are around $1200. Now I will say, if you want a personal relationship with your Vet, if you want to be in the exam room with a Vet , talking to a Vet about your pet, that's not likely going to happen. There are many Vets at each Hannah location and they are kept very busy with emergencies & surgeries ,so the Vet Techs do most of the interaction with members. But I have many times gotten a Vet to review my pets care and call me back that day. Considering how I hear horror stories ( just one last week where my neighbor couldn't find a emergency vet open or one who could take clients ) and the wait times I hear about with walk in appointments here in Portland, I recommend Hannah for peace of mind and excellent care.

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    2 years ago

    Best pet hospital I've ever been to. Staff here are amazing they take very good care of your pets.

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    Page 1 of 5

    Ask the Community - Hannah Pet Hospital

    Is it true they basically own your dog & you have to pay an outrageous repurchase fee+ all services etc at the time of thee enrollment?

    This is kind of a misleading way of explaining the service. When you enroll they become like a silent partner in a kind of co-ownership way. You still dictate your pets care, you can choose to get an outside vets opinion(at your own expense) if you… 

    Don’t See Your Question? Ask Away!

    Review Highlights - Hannah Pet Hospital

    I have been a Hannah member since they started and It is on of the best decision I have ever made.

    Mentioned in 7 reviews

    Read more highlights

    Cascade Veterinary Referral Center

    Cascade Veterinary Referral Center

    3.6
    (127 reviews)

    While it was definitely expensive to make this emergency visit, it was 100% worth it to come to…read morethis location. We literally walked in without an appointment as our Shiba had ingested some cherry laurel berries from a neighbor's tree. She was wobbly and threw up so we knew it was urgent. Dr Harley Johnson and her team were wonderful. She even took extra time to research and confirm we had the right plant and wanted to ensure we didn't take any unnecessary steps or incur any charges we didn't need. I would definitely come back here for any emergency or speciality care!

    I, unfortunately, have recently had to put my 2 oldest cats down. These things, of course, happen…read moreover the weekends, etc., when my regular vet is not available. I found the entire staff very supportive and helpful. In both cases, there really wasn't anything to be done, both cats were elderly and sick, and I knew I was bringing them in for the last time. I really appreciated the staff and the vet's care, one cat had end stage renal disease, and the vet was very informative and caring about what his labs meant, etc. They have a very nice room set aside for those who are saying goodbye to their pets. I realize my experience doesn't have anything to do with acute problems in younger animals that may need surgery, etc., but I was impressed with the compassion and with the speed in which they took care of both of my cats when we were experiencing end of life choices.

    Emergency Veterinary Clinic Of Tualatin

    Emergency Veterinary Clinic Of Tualatin

    4.0
    (276 reviews)

    This is a hard review to write. Our dog had a medical episode in the middle of the night. It was…read moreclear that she needed emergency care as soon as possible. We searched online and found that Emergency Vet of Tualatin was open 24 hours. We took her there and all the staff were warm and welcoming during this stressful time. They were able to get her in to see a vet right away. We appreciate the speediness of their efforts. Unfortunately it was determined the our dog had a stroke and lost almost all mobility in her hind legs. This was a very difficult decision to make and the vet was patient and kind during the whole interaction. We chose a private cremation and paw print. When we saw the beautiful wooden box her ashes were put in it made a somber moment a little easier. I called to mention that we wanted her collar with her name tag to keep. They were able to track it down and made sure we got it. The paw print was done well and the quality was great. It was thoughtful of the clinic to send us a card as well about their condolences.

    They have ALWAYs been right there & print to do everything they can ASAP & of course NO different…read morethan a human emergency room. If you're not the only patient of course most critical goes 1st as it should be & there has never been a long wait time. Even at end-of-life for our beloved Maximus. The Dr spent quite a while with us, gave us Al the time we needed & THEY were GREAT & did a WONDERFUL presentation of HIS ashes in a most BEAUTIFUL wooden box & footprint afterwards. Something I didn't realize was they let our primary vet know that Maximus had passed. We hadn't even thought of it yet being he hadn't been there in a bit because of complications & it was exceptionally nice to receive a condolences card from his vet in the mail. Just another really good thing EVCOT does for their patients. THANK YOU for all the things you guys did to help get Maximus almost to his 12th birthday

    Veterinary Emergency Group

    Veterinary Emergency Group

    4.4
    (54 reviews)

    The short version: they saved our dog…read more First off the thing to understand about this place is it's essentially 1 large open area so as a pet parent you see EVERYTHING. While they do have rooms for families to be in private or for waiting with a reactive animal you are in an open main area with other families and see the staff interacting with patients, parents and each other. IMO this makes the medicine they practice better because of the accountability. They have a small snack area with tea and coffee, especially good if you are there much longer than you anticipated. Since I brought our dog alone (my husband stayed home with our son) the front desk staff gladly watch our pup when I needed to use the restroom. Being an open concept you can't help but overhear the phone calls taken by the staff from concerned pet parents. An item of note was call after call taken from concerned pet parents calling because their animal had ingested *insert food of concern*. Instead of telling people to come in without knowing if it was a true concern the staff and doctors asked numerous questions about the animal and food ingested to confirm if it was necessary for their animal to be brought in. I got the sense that they wanted to prevent someone from coming in needlessly, not only saving that person's finances but enabling them to focus on the ones that truly needed help. Keeping in mind this is an emergency clinic it's expected for there to be a premium with costs but what I observed was a staff that did what they could to provide care to their patients as effectively as possible. In one case a pair of rabbits were brought in that were sent home without charge. They were found to not actually be having an emergency but just needed to be given the correct amount of medication (the wife gave the husband the 'I told you so' look lol). Our Veg story: We brought our 9 month old puppy to VEG on Christmas day with a suspected intestinal blockage. My husband had called ahead so they were expecting us. After Cera's initial intake they provided an initial estimate which they were happy to scale back (we declined initial labs in favor of just getting x-rays to confirm the suspected blockage). They proposed a round of meds and fluids to see if the mass would have any movement and sent us home with instructions to return later that evening for a 2nd round of xrays. I took Cera home so we could have Christmas dinner with our family and brought her back after her kid went to bed. Unfortunately the 2nd x-rays confirmed the mass had not budged and surgical intervention was needed to save her life. When discussing Cera the doctor asked me questions about our family, I shared that Cera's kid, my 10 year old son, has autism and Cera was very important to him. She asked about their relationship and said it would be good to bring him to see her in the morning. They got Cera comfortable and they enabled me to stay with her until they were ready to start her surgery. I went home to get some sleep and the doctor called me a few hours later to report the surgery was successful. Later that morning I brought my son to see her. I had heard the doctor tell the staff about my son before her surgery and the staff were so kind and accommodating with my son, assuring him they would help her to come home as soon as she was able. We went home for dinner and later after I got him to bed I went back, prepared to spent a 2nd night there. Upon my arrival the doctor said that pending a good next few hours I should be able to take her home before morning. Keeping in mind our bill was more than I care to admit or thought I'd ever spending on vet care getting her home was not only good for her but meant we would have to be charged for a 2nd night's stay. Just after 1am I drove home with our sweet Cera and had a very happy son in the morning when he came downstairs to find us home. Our family is so grateful. Cera is doing great & expected to make a full recovery.

    While our outcomes weren't what we'd hoped, I have to say for Vet emergencies - we will come here…read morefrom now on. Too many times we have gone to a Vet emergency clinic, our dog taken away, and we sit in a room wondering what's going on and panicking about where our dog is, is she scared, not getting updates, not understanding anything. Our dogs are always terrified to go in, they HATE being taken away from us, and we hate it. That is NOT the case here. When they say open concept - they mean OPEN. You are seated in an area, WITH your pet. The doctor and nurses come to where you're sitting, they sit on the floor with you. You're sitting next to other patients and their people, sitting on other couches near you. You're seeing them x-ray, do labs, triage, etc. on every single pet that comes in the door. You see all the chaos going on in a Vet ER as they do their passdowns and triage. It all becomes visible, and we left there understanding two things: 1) veterinarian emergency is chaos. There's always something. There's always pets in need. And there's always people wondering what's going on and just as scared as their pets. 2) Being able to SEE that first hand, helped us understand, empathize, but also bond with other pets and their owners - as we all sat together, talked while we waited, and created a sense of community in during that time when stress is at it's highest, with our furry family members.

    DoveLewis Emergency Animal Hospital

    DoveLewis Emergency Animal Hospital

    3.3
    (727 reviews)

    I can only speak on my experience here. We found out from our normal vet office that our dog had an…read moreinoperable tumor on her liver that was basically the size of the liver. We spent all day at home with our girl, knowing we would have to have her euthanized, but didn't have the money. After speaking to our vet about our financial limitations, they told us to contact DoveLewis. Unfortunately, we were above the income requirement to get full assistance, but the total cost was less than any of the at home euthanasia places we contacted as well as cheaper than our normal vet. We arrived around 8:30 pm with our dog and requested their services. We got right into a room with her. They were very kind and empathetic. They were helpful in explaining everything. They allowed us to sit with our girl for as long as we wanted before and after the procedure (we were with her during as well). Letting her go was such a difficult, heartbreaking decision. DoveLewis made it a lot easier on us. I will forever be grateful for the kind staff and for them assisting us in parting with our sweet girl.

    Dove Lewis has shown nothing but kindness with my kitty's passing (she was elderly, but this was…read moreunexpected). I was told by my two friends watching her that she was well taken care of, they answered my international calls quickly, and even sent a card in the mail within just a couple of days. My little Bella was in very trustworthy hands and that's why mattered most. Thank you, Dove Lewis team.

    BluePearl Pet Hospital

    BluePearl Pet Hospital

    3.8
    (85 reviews)

    My cat was recently diagnosed with inflammatory bowel disease, so we needed to transition to a…read morespecialty veterinarian. After doing extensive research, we chose Dr. Casey at this hospital and it was absolutely the right decision. Our experience has been exceptional. We've been coming in for routine bloodwork and ongoing testing, and every visit has been seamless. The staff especially our vet tech Danielle are all consistently kind, professional, and attentive. Pricing is fair and transparent, which I truly appreciate. Most importantly, my cat is doing significantly better under their care!! They are also an emergency hospital, which gives me tremendous peace of mind. If we ever face an urgent situation, it's incredibly reassuring to know that her specialty care and emergency services are all under one roof. And as a thoughtful bonus their coffee machine makes an assortment of brewed coffee, which is a lovely touch during what can otherwise be stressful appointments.

    My senior cat suffered a blood clot and I knew the only option would be euthanasia sadly. Upon…read morearrival the technician took Jackie's stats and told me she was stable so we would have to wait, even though I explained what I thought occurred. Fast forward, we waited 4 hours and Jackie only received pain medication after I demanded it. My beloved kitty was of course euthanized after hours of agony. I am very angry at myself that I didn't go elsewhere after the first interaction and not being listened to. I guess I was in crisis mode and not thinking clearly. Later on I emailed with the practice manager and was told that the person would receive more training. They also refunded my money, but overall it was just customer service speak. The technician apparently didn't seek a superior's professional opinion, she didn't listen and she didn't seem to care. There needs to be a multi level system of checks, so that one inexperienced person is not in charge of who waits and who gets seen immediately. Knowing that my sweet kitty lingered and suffered for 4 hours, most of which were not even with me, haunts me to this day.

    VCA Northwest Veterinary Specialists

    VCA Northwest Veterinary Specialists

    3.8
    (250 reviews)

    I cannot say enough good things about the VCA Surgical Specialists, and specifically Dr. Courtney…read moreKorff and her team. About 6 weeks ago Douglas, our two year old dachshund, had a mobility issue that suddenly occurred. I took him to the emergency hospital here in Eugene, and was notified he needed to see a Neurologist. My vet the next morning referred me to VCA in Clackamas. From the moment Douglas and I walked in we were treated with nothing but top shelf care. Dr. Korff examined Douglas then made her recommendation of surgery that was needed to try to save Douglas' ability to walk. The next 24 hours were rough. When I picked him up we were told that the surgery had gone great. The team at VCA had taken amazing care of Douglas. We were sent home with medications and instructions. For the next five weeks we did everything that we were instructed to do. We had our follow up appointment this past week. We were sent home with a glowing report! Dr. Korff said he looked great, and would continue to get stronger! I want to thank everybody at VCA for caring for Douglas and coaching me through his rehabilitation. I would highly recommend them for any care your pet may need. A++ Grade. Thank you so much!

    When I got my Chocolate Labrador puppy my daughter suggested them plus they were only 1/4 mile…read moreaway. They are a nice veterinarian clinic with knowledgeable staff. It's by walk-in only unless you make an appointment. The Vets were fabulous with her and BellaBleu liked them too. It's now 5 1/2 years later and we still come here for all our needs. She was also spayed here. The prices are the best in town!!!

    Hannah Pet Hospital - pet_training - Updated July 2026

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