The garage gate has been broken for 7 weeks, leaving only one way in and out, which is frustrating and unsafe. Instead of prioritizing fixing the gate, management seems more focused on less important matters. read more

Hanover Post Oak - Apartments Near Me - Houston, Texas

Management took weeks to resolve an issue, and once it was finally addressed, I was immediately confronted about my parking spot. Instead of acknowledging any responsibility or offering an apology for the delay and the confusion caused by the rude and unprofessional valet situation, I was spoken to as if I were in the wrong, despite the issue originating from their end. And honestly I wouldn't even give them a 1 star if it didn't make me!! read more

Valet is extremely rude threatening to not park my car. Not the first time encountered this. Not unusual for them to say they can't bother to get car 15 minutes before they are supposed to close read more

I'm now going on my third year as a resident of Hanover Post Oak, located in the Houston Galleria area. Yes, it has taken me three years to leave a review finally. Part of it was my own selfish reasons as I didn't want this hidden treasure to get overrun by the typical Houston luxury highrise tenants. Those of you that have lived in Houston highrises know precisely what I'm talking about. I like that it is quiet here. I like that majority of residents that live here are older business professionals. I like that I can go to the swimming pool here on a Saturday to relax and not have to see a lot of drunk people that don't live here. Hanover couldn't be a better fit for everything I'm looking for in a luxury condo that fits my current situation in life. So after 3 years, I finally had to leave this place a review and put my selfish reasons away. The main reason for finally leaving this review now is the management staff, in particular, Nicole Hart, the assistant property manager. She has been absolutely amazing and has always taken good care of me. From the initial signing of my lease three years ago to renewing my contract annually, and even reassuring all of us during this Coronavirus pandemic. Michelle, the property manager, has also been nothing but exceptional in any of my dealings with her as well. Along with the rest of her team, including Ali in the office leasing staff, the entire staff of valet, concierge, and maintenance team. The amenities at Hanover Post Oak include 24/7 concierge and valet service, a high-tech fitness center, as well as an 8th-floor rooftop style pool with cabanas and a view of the Galleria area. Other standard amenities include a dog park with a pet washing station, dry-cleaning service, business centers with Apple iMacs, a private screening room, a resident lounge, and dining area. Hanover Post Oak is located around 7 miles west of Downtown (15-minute drive). It sits near the intersection of Post Oak Boulevard and San Felipe, in the heart of Houston's Uptown District. Uptown (more commonly called The Galleria Area), is the most cosmopolitan neighborhood in Houston centered around the Galleria Mall, which is home to 400+ retailers, & 50 restaurants. The Galleria Mall is the largest mall in Texas and seventh-largest in the United States. Hanover Post Oak is also situated within walking distance to many different shops, upscale amenities, & restaurants. BLVD Place, which is a 20-acre mixed-use development, is located directly across the street from us. It includes some of Houston's most popular restaurants in North Italia, True Food Kitchen, & Sozo Sushi Lounge. My personal favorite is The Original Ninfa's Uptown Houston, which just recently opened in November. This is the long-anticipated opening of a second Ninfa's. The Original Ninfa's on Navigation (Downtown) is the crown jewel of the Houston Tex-Mex scene -- sometimes even credited as a catalyst for the fajita craze that took over America. For entertainment, Rooftop Cinema At BLVD Place recently opened as Houston's first rooftop theater. The unique open-air venue offers sunset screenings of recent releases and cult classics, food, craft cocktails, and cozy seating. The movies are shown on a giant rooftop screen with state-of-the-art HD projectors. Finally, my favorite Whole Foods is also located across the street in BLVD Place. At 55,000 square feet, this flagship is the second-largest Whole Foods in Houston, just behind the Sugar Land location. It is also home to the first brewery ever located inside a grocery store. Known as the Whole Foods Market Brewing Co., it features a rotating assortment of four to eight beers brewed onsite that serve a variety of styles. Hanover Post Oak's perfect location, outstanding leasing office staff, and overall value compared to other over-priced highrises in Houston can't be beaten. read more

Hanover Post Oak - Sunset view in the Houston Galleria area - Apartments Near Me - Houston, Texas

This property has a widespread mold problem from water damage. The management is very, very well aware of this problem and they have not had the courtesy to inform ALL of the tenants. If you are genetically susceptible to mold/biotoxin/mycotoxin exposure, you are going to have very serious autoimmune issues living in this building. I know for a fact that there is going to be a class action lawsuit filed against The Hanover Company and I know for a fact that multiple individual tenants have had their units inspected by licensed mold inspectors and the results have indicated extreme mold exposure. I also know for a fact that management has been provided copies of the inspections. The building is known within the licensed mold inspector space to be a mold/mycotoxin disaster and there are local apartment leasing professionals that know about this as well. If you live here, you need to have your unit inspected by your own inspector and do not use anyone that management suggests. If you are considering leasing a unit, make sure to have your unit inspected before signing a lease. Also stay clear of the common indoor areas. The entire building should be vacated and the entire building needs to be professionally reviewed, tested, and remediated by a licensed mold inspector/remediator. This story will be on the local news soon when the litigation begins. read more

Location location location!!! Great place to live. Very high end like a hotel. Pool area is breathtaking. Pet friendly with dog park. Friendly staff all around. Great concierge, efficient valet (whole vastaff very polite) Ali Aziz was a great leasing agent and provided such amazing service and a smooth process. People giving low reviews for petty reasons... smh. Sorry but these reasons shouldn't stop someone from leasing at this wonderful property. Owning an equivalent type unit in the Galleria would cost thousands monthly. Check the property out for yourself. One of the best spots to stay in the Galleria. Ali Aziz is the best!!! read more

Horrible place, unsafe , vehicles stolen every other week . Elevators slow and out every other week. Packages lost with front desk. Overpriced and ridiculously managed . Do not move here you can get much better places for the price only good thing is the location read more

Great staff! Always a warm welcome when walking in through the doors! Stephen Deng has helped me out with many questions about the property and was a great help! Would highly recommend taking a look at the property and meeting the team! read more

I have been a resident for two years here and since they changed the managers you can see the changes in the building. Elevators work properly, there is more security in the parking lot, the palm trees are being installed, there are no supermarket carts in the corridors, etc. I think Jhoseline and Evelyn have done an amazing job. In addition, they are very friendly and always willing to help. Excellent change for the building. read more

Only Ali whom is professional and reliable, and you could trust. The others? Sorry you could check my previous review! The manager gave me a comment here. But even herself, is one of the managers who ignored my request. My three precious shirts have been missing over 2 weeks until now! I replied her : "I know you, and even you, ignored my request too. My Email for this missing laundry issue to you and Taylor was on 12/22/2018, 2:23PM. Until now, 1/5/2019, no one replied me even a word! However, during my trip out of the US between 12/23 and 1/1, none of the manager followed my request! I never got any feedback! I've to contact Tide company for my three precious missing shirts again, by myself. Could you image how many things could happen during those 10 more days? I left this thing to you, because you are my last hope for my precious clothes, but what did you do? As supervisors, why didn't you contact Tide company as the memo I've written to you? I attached the picture of my memo to Taylor and you, so even the memo was missing, you still have all the information you need to do this job. Why didn't you follow the request of your residents? Why did you just leave the problem there and do nothing? You could check your Email now and see the pictures of the memo I had left to you, on which you could have all the information. I think as a resident, I had done my job well. Anyway, your actions were really disappointing and unreliable." read more

**CURRENT RESIDENTS** beware.. our community has always been 5 stars. The entire staff is really amazing and the fellow neighbors are nice however Hanover has failed to increase security or advise us of the vehicle break ins that have occurred over the last two weeks. This building has been hit TWICE that a few of us tenets know about! Don't leave anything in your vehicle!! Hanover really needs to step it up and hire a full time armed guard that ACTUALLY PATROLS the entire garage all night!! We don't pay 4K or more a month to worry about our luxury vehicles being destroyed. Just look at the photos!! Hanover please take the extra steps and spend the extra money to remedy this so our community can go back to 5 stars! read more

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Such a gorgeous property and well maintained which speaks to the management and maintenance. Toured all of the Hanovers Houston because of the good reviews and this did not disappoint. was just as beautiful as the rest of them! Kudos to Jhoselinne, Evelyn, Mason,& Hannah! read more

I absolutely love living here. The staff and the service is is definitely 10 Star!! From the personalized service from concierge to the attention to details from management, and the chocolate at the front desk. This is more than just a luxury high rise. The amenities at the Hanover are the quality of any Five Star Resort. My birthday party was hosted on the roof top club lounge and my guests cannot wait to to return. read more

Hanover Post Oak - Pictures from my 45th Birthday Bash that was held at the club lounge. - Apartments Near Me - Houston, Texas

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We are here for a super bowl party...building is beautiful, clean and the whole staff is very polite and welcoming. Taking care of all my needs and making my experience one to remember! read more

If you are looking for a great place to call home, tour with property with Nicole! She is awesome and helped me find the perfect floorplan :) read more

Hanover Post Oak has such a friendly staff and great management. We've held many events here (meetings, lunch and learns, etc). The service absolutely deserves 5 stars. Manager, Michele, is so kind and attentive. Not to mention this building is luxurious. Sparkling pool with amazing views, gym clean and up kept. I highly recommend Hanover Post Oak to live! read more

Everything is great so far! Location is fantastic and no need to emphasize. But most importantly the staffs are all very nice! Rachel is fantastic in helping us with all of the moving in process. The concierge is always there in helping residents. Maintenance team is fairly quick on responses as well. Great community to live in the galleria area! read more

Property is great, location is great, amenities are great, concierge is great - management is HORRENDOUS. I mean talk about the biggest group of incompetent people all working together in one place and that's who you're dealing with in the leasing office. They're all completely rude and wouldn't recognize good customer service if it slapped them in the face. The ladies seem to forget that they work there, not that they own the building. They also pretend to forget conversations they've had with you as it suits them. Our car was broken into the first week and they actually had the audacity to hint that it was our fault for possibly leaving something in the car along with the statement "well criminals target high profile properties". Well maybe this high profile property should spent a little more on better cameras or security?? As most places , they're great at luring you in with the sweet talk. Just be aware as soon as you sign those papers you're dealing with a bunch of snobby , arrogant, and lazy workers. I was literally counting down the days till we could move out. With so many nice high rises around the galleria area now, there's no reason to deal with these people for the amount of money you're paying. read more

When I was first looking for a new place to call home it was a big decision as I was going through a divorce and moving from a house to an apartment. Keith Eddins was wonderful to work with! He was patient and took his time showing me several different apartments even his own to help me envision my furniture placement! He really made the process pleasant and I have been in my home going on two years! Thanks Keith! read more

Head over heels for EVERYTHING Hanover! From the concierge, to the valet, to JAMEELAH! I've never been so impressed by the customer service and amenities of a residential building. My boyfriend John, recently moved to Houston from California and thanks to Miss Jameelah his move was seamless. She went above and beyond to help him feel welcome and at home in a new city. A special shout out to Eden and all the valet attendants who also do a remarkable job. Its those little things like calling us by our names, those smiles and that never ending good mood that make Hanover the best place to live in Houston! AND have you seen that pool and those views? :) Keep up the good work HPO! Vanessa Cardona and John Reed read more

I am about to be a new resident here and I cannot be more excited about living in such a beautifully appointed, well attended to high rise. Everything has been thought of here. The valets already know me by name, the concierges I've met have been extremely professional and attentive, and the other residents I've met all have been very welcoming and have had nothing but good things to say. I shopped 9 other high rises in Houston and I have to say, my leasing agent, Andrea, was heads-and-shoulders above the rest when it comes to professionalism, knowledge, and enthusiasm. I am happy to call Hanover Post Oak my new home! read more

Terrible management! We paid $2300/ month for a 800 sq/ft room in hanover post oak. And our car been scratched in the garage by a white car on 4/25 or 4/26.i reported this to the front desk at 4/26 around 8pm (no camera in garage). Front desk is really nice, he recorded all the things i said, and told me will report it to manager next day morning. However, it already been more than one week, NONE ONE contacted us about this problem !! I call today to ask whats going on. The manager told me she never received this report from the front desk and NOTHING SHE CAN DO FOR ME! The people work at Valet and front desk are really nice, but...... read more

Really great place to stay for more than 2 days. Full kitchen with stove, dishwasher, microwave, full size fridge. Not to mention washer and drier right there as well. Very modern design and great view. Parking not a problem and you can easily walk to dozen of restaurants and shops, plus whole foods is right down the street. Everything is clean and well maintained and all the employees super friendly and professional. Big plus is that they are pet and kid friendly!!! You can bring your little ones and doggie with you. Great for family stay away from home read more

Hanover Post Oak - Apartments Near Me - Houston, Texas

I had my art event at The Hanover Post Oak in the club Room on the 8th floor on December 2, 2015. Oh my, this venue was exceptional! This area was absolutely beautiful. The office staff, concierge, valet staff and manager Michele were awesome! I would highly recommend this wonderful establishment! read more

Hanover Post Oak - Here are a few pieces of my art - Apartments Near Me - Houston, Texas

So I waited awhile to leave a review because I wanted to see if I still felt the same way that I did when I first moved in to this community. Well, I definitely do. It's a phenomenal building with exceptional customer service. Reggie and the rest of the concierge team were always open and welcoming. They knew me by name and my apartment number. The apartments are always quiet and I maybe heard my neighbors twice in a year. You should definitely check it out and live here. read more

Look no further! You have found the best apartments in Houston. Hanover Post Oak is the best high rise near the Galleria. Such a quiet building, 24 hour gym which is AMAZING. The management is unlike any other. Michele, Taylor, and Rachael are the sweetest girls you will ever meet. Concierge is 24 hours and the guys out there are the best. And the valet staff is so attentive. read more

I just moved into my apartment at Hanover Post Oak last week. From day one the staff has been nothing but warm and welcoming. I've really felt like I've been given the best VIP customer service. When I arrived I was greeted by Ali and Michele. Ali took the time to walk me to my apartment and show me the mail room, loading dock, and several important things I'll be needing as a resident. I wanted to give my BIGGEST thank you to Syed with the valet. My mother has been helping me with my move while I'm at work. Today, Syed not only brought her a bell cart, but helped her unload the car and bring a bunch of stuff up to my apartment. He even took it a step further and brought her car downstairs until she was done putting everything away. My mom is sometimes nervous in a new place, but Syed took away her worries and made himself available. The staff at Hanover Post Oak will not only treat you like family, but they will treat YOUR family like family. I HIGHLY HIGHLY recommend Hanover Post Oak - thank you to the staff for all that you do!! read more

Love sitting by the pool at my building sipping wine! This building is SO great! Everything from concierge, valet to the staff... STUNNING!!!!! Views are amazing. read more

Hanover Post Oak - Absolutely love living at Hanover Post Oak! Stunning views! - Apartments Near Me - Houston, Texas

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We absolutely loved living at HPO, but sadly had to move for a job transfer. But in particular, I have to give a big shout out to Nicole Hart, who was absolutely amazing! From the initial showing she provided me and my wife before we moved in, right down to the very last day before we left, she made sure our happiness and enjoyment was her top priority. Thanks so much Nicole!!!! You rock! Also, can't say enough about the amazing concierge, maintenance and housekeeping teams. What a wonderful experience all around! read more

Don't waste your time or money. This is the biggest joke of an apartment that I've ever lived at. It's been nothing but problems since I moved in last year. The office staff is the most incompetent group of women that I've ever met, especially the leasing agent with the overfilled lips. No one in the office communicates with each other and the residents suffer for it. The leasing agents dress like street walkers. If you think they have great specials now it's because they do, for now, until your lease is up, and they don't offer any specials to keep residents. Instead they raise your rent and offer your same apartment with 2-3 months free. I guess the management really doesn't care about resident retention and are just there to make a buck. By the way almost all the major high rises are running a great special so don't let them fool you. The special they are running at Hanover Post Oak is because they're desperate for leases. There are constant issues with the property itself, that management takes zero effort to fix in a hurry. Leaking pipes, amenities that are never working and a huge lack of customer service when it comes to maintenance requests. Not to mention the valet staff who acts like it's a huge inconvenience every time you pull up. They roll their eyes whenever they actually have to do some work. Most of them have no idea if you are a resident or a guest and when you pull up, you are greeted with a "what are you doing here?" If you have any bags from shopping or groceries and need a cart to help you up, forget about asking the valet to help. They make you walk inside and wait for the concierge to find the one cart they have for the whole building, while they just stand there doing nothing (which is what they prefer to do instead of work). The building use to have great people working here when I first moved in a year ago, but I guess ownership only likes to hire people who have no business in property management. It's a shame because the building is nice, but not worth the hassle or the money. You can go anywhere else in Houston for a great special and nice apartment and not have to deal with the incompetent, lazy, useless and unqualified staff of this building. read more

Building Maintenance is exceptional. The grounds are always kept sparkly clean and in working order. If there is ever a problem, question or request with any aspect of my unit I simply submit the request online and it is taken care of the next day if not the same day. I also often mention any issues in person to maintenance staff and they will let me know when they can come by to address them. On top of that they are very friendly and we'll mannered, another great branch of the Hanover team! read more

My favorite high rise in houston! The view here is amazing from sunrise to sunset! Great restaurants, shopping boutique, & parks nearby! (:

Such an amazing team and an amazing facility. Took a client here and called Michele before we got there -- she made myself and my clients feel like ROCKSTARS!!!! Cannot rave enough what an amazing crew this is. It was a little out of my client's budget currently, but they cannot wait for when they can be a Hannover client!!! read more

I visited a friend that lives at Hanover Post Oak and was impressed with the quick responsiveness of the valet and professionalism of concierge. I own a home but would not hesitate to refer a friend to a building that has an amazing location and outstanding service. read more

Hanover Post Oak has to be the most beautiful apartment complex I have been to in Houston. Every single employee there are always so helpful and nice anytime I am there visiting friends. I always thoroughly enjoy spending time here because the inside is beautiful, so clean, the pool is amazing and the views are breathe taking! Management is absolutely fabulous at Hanover Post Oak! read more

Whenever I have a client who wants to live in a high rise in the Galleria area, one of the places I always suggest is the Hanover Post Oak. My favorite part is that it is located right in the middle of the Galleria area with plenty of shopping and restaurants within walking distance or a short drive. I had the pleasure of working with Taylor and Rachael, a couple of the leasing agents in the office. They were welcoming, personable, and very helpful with suggesting different unit options that suited my client's needs. They walked my client (a new renter) through the whole process. I would highly recommend talking to either one of those girls if you plan to check out Hanover Post Oak! read more

I organized an event at Hanover Post Oak and can I just say how very lovely every detail was. Michelle was a gem and helped us get all of our ducks in a row with valet, a storage space and the electronic keys. Our guests are still commenting on how gorgeous this space is- we didn't have to do an ounce of decorating! We had about 150 in attendance and the 8th floor had more than enough space for all of us. I find that at a lot of places with that many people it can be quite warm but they cranked the ac and we were very comfortable. All-in-all it was a great event and we would be very happy to have another event here. read more

Great roof top skyline views with lots of seating, swimming pool and grill area!!!

The Hanover Post Oak is an amazing place to live. Michelle and Veronica have been wonderful, at first I was skeptical about living in a high rise however once they showed me the amenities/features of the apartments and the neighborhood I was excited. I have lived at Hanover for six months and would recommend the building to my friends. It is a great place to live. read more

Worst. And service is awful. Concierge is awful and valet service and parking is worse. No help whatsoever. And for the massive surcharge during superbowl weekend they could afford a great personnel. Truly worst travel experience. Save your money and stay at a hotel and don't buy here omg u should see how bad the concierge is and any service. read more