Outstanding service for the win!…read more Let's take a moment to start with the fact that I generally loathe buying a car... until Olympia Mazda. Before purchasing from them, if there was a skip button for the part where you find the car to the part where you are driving it home, I would have clicked it. This is now my 2nd purchase at Olympia Mazda and I could not have been happier! Greg Warren is and will remain my go to, always! He embodies what you hope to get for a car salesman. I was indecisive, had a million questions, test drove what felt like every CX90 and CX70 on the lot and he was patient, kind, and incredibly knowledgeable!! This trip I traded my CX5 in for the CX70 as I wanted something bigger and he, and everyone else who assisted with my sale were amazing! For the record, while I adore Greg's service, it doesn't stop with him. This dealership always goes above and beyond to make sure I'm happy. Whether it's my scheduled services or an actual purchase, they are the best!!!!

I am writing regarding a truck I purchased from Olympia Mazda that has since required significant…read morerepairs due to major issues that were not disclosed at the time of sale. Shortly after purchasing the vehicle, I began experiencing serious mechanical problems. In fact, the check engine light came on during my drive home from the dealership. Since then, I have had to complete extensive repairs totaling approximately $10,000. After inspecting the vehicle, my mechanic indicated that the nature of these issues strongly suggests they were present prior to the sale and would have been difficult to overlook. Since the purchase, I have made multiple attempts to contact a manager to discuss these concerns. Each time, I was told the manager was unavailable -- either in a meeting, on a call, or assisting another customer -- and unfortunately, my calls were never returned. This lack of follow-up has been very frustrating, especially given the seriousness of the situation. At the time of purchase, I relied on the expectation that the vehicle had been properly inspected and that any known material issues would have been disclosed. Based on what has occurred, that expectation was not met.

We had another fantastic experience with Capitol City Honda, this time with their service…read moredepartment. We had a tow package installed on our new Honda Pilot that we purchased from them just a few days earlier, and Troy made the whole process incredibly easy. Dropping the vehicle off was a breeze. Troy was friendly, organized, and made sure everything was clearly set up for the install. When we came back to pick it up, he took the time to walk us through the work that was done and showed us exactly where they secured the accessories and optional wiring harness. I really appreciated him taking those extra couple minutes so we knew exactly what we were looking at. The install itself looks perfect, just like it came straight from the factory. No shortcuts, clean work, and everything tucked away exactly how it should be. We're honestly so elated with this vehicle, and every interaction we've had with Capitol City Honda, from the purchase to the service department, has been great. The whole team makes you feel welcomed every time you walk in, which isn't something you find everywhere. Huge thanks to Troy and the service team. If you're buying or servicing a vehicle, I highly recommend Capitol City Honda. Great people, great service, and they clearly take pride in their work.

Our family has purchased at least 6 vehicles from Capitol City Honda over the past 26 years. Honda…read moremakes a quality vehicle that if you take care of, will last a long time and has great resell value. We bought a 25 Pilot and a 26 CRV from them over the past 8 months and we are very happy with both vehicles so far. Greg was our salesperson and he was great. No nonsense, fair, friendly, and informative. The process both times was straight forward and as quick as can be. I appreciated the low interest rates and financing through Honda instead of my loan having to go through an unknown credit union or bank somewhere. What I really appreciate is that the finance person didn't use high pressure tactics to sell us extended warranties and was still kind after we said no. They also took care of transferring personalized plates to my new vehicle which I appreciated. The price to get vehicles fixed here are reallllly high, which seems to the be the case at any dealership but overall, I really like Honda and trust them to take care of me and my vehicles. They have great customer service and that is why I keep coming back.

Had such a great experience! Contacted them online and got texted right away (my preferred…read morecontact). They got me in touch with Camillia and she was amazing! She was so sweet and helpful. They got my vehicle moved to a closer dealership and helped me get to a price I wanted. I also had the pleasure to meet Tyler Griffin to help me with the financial portion and he was just as amazing and allowed me to ask any questions i had. They were transparent about everything and kept me in the loop. A little over a month later update: So I am still happy with my experience with the sales and finance people. BUT i have had a horrible time with the service department. a week after buying the vehicle, the check engine light turned on. my husband is a mechanic, so i wasn't super worried as he found out the issue quickly and the light turned on as a fail safe. i contacted the dealership and they told me to come in whenever i could. I dealt with Tyler in the service department who was super nice and great! While we were talking about the issue, another guy (I think the manager Jason?) interrupted and said they would have to find out the issue themselves which was completely fine. After Tyler used his scanner telling him that the thermostat was the issue, then i was told i would need to make an appointment for it to be fixed. They couldn't get me in for four weeks. Jason came over and asked if I had brought a warranty with the car and told me that what I had purchased would cover fixing the thermostat. He talked to me like I didn't know what I was talking about and kept repeating every he was saying to me. Let's just say I had a better conversation with Tyler then Jason. So my husband and I went back four weeks later, and Jason was there. We told him we were there for the appointment and he asked if we had a warranty to cover the fix and I said I had this specific warranty and he acted like he had never heard of it and told us he needed to go out to the car and that we could wait as he would also need to contact the warranty to see if they would cover it. Jason was not very nice to us and had an attitude with us. So in the meantime, my husband talked to the other guy in there, Cody, about something else (a replacement key) and he was super great. We went into the waiting room and after about 20 ish minutes, Cody was the one to come out to tell us that the warranty wasn't going to cover the fix. Even though I had been told a month before that it would be. So we decided that my husband would just fix it himself. I'm very grateful for Cody and Tyler and they're spectacular service! We went back a few days later to get my replacement key and talked with Tyler and that visit was great.

Don't waste your time at this dealership. They are unprofessional and rude. We came in to buy a…read moreJeep. We had already been to another dealer with the exact same Jeep we were looking to buy. A salesman immediately descended on us and got us set up for a test drive of the Jeep I was interested in. I asked him to have their best price waiting when we got back and he told me "look it up on our website". When we got back I gave him the price the other dealer offered us and he laughed. I told him to check with the salesman manager. My wife was walking by the sales manager's office and heard him swearing at the salesman about the offer. We walked outside and called the previous dealer from the parking lot to accept their offer. I will not even consider Olympia Jeep for my next vehicle purchase.

Brandon in sales is phenomenal to work with! From the first point of contact, he was incredibly…read morepersonable, caring, knowledgeable and went above and beyond. He took the time to rework estimates, negotiate costs, provide all the information I needed and make every accommodation possible. He sent me a personal video of the car I was interested in, responded to my messages even on his days off, was willing to arrange transport from over 30 miles away, and stayed multiple hours past closing. Brandon didn't just stay late to complete the sale, but made sure I had everything I needed at every step and even helped set up my phone after locking up and made sure I drove away happy and safe. He showed a genuine interest and care for my needs; I truly felt like more than just another sale, which was beyond pleasant. I had been without a car since November and actively in the market since January with many unfavorable experiences with various dealerships, which was surprising since I was only looking at Subaru. Brandon is the epitome of what I expect from Subaru and truly represents the company's values of being client-centered, showing love and respect to all, and providing enjoyment and peace of mind. I live my life in a way that is deeply rooted in my values and ethics, which is why I have been so passionate about- and loyal to- Subaru for many years now; it's definitely a company I can stand with. Thanks to Brandon, the choice on which Subaru dealership to take my business to was made easy, even before meeting in-person. He is the reason I went to a dealership 36 miles away, rather than the one I have just 6 miles away from home. I truly cannot recommend Brandon enough! I'd also like to note that overall, Olympia Subaru is by far the best Subaru dealership I've had the pleasure of working with, and I've been to quite a few between CA, OR and WA. Everyone was so friendly and helpful with all the good vibes! I got such a kick out of Jesse in finance, such a great sense of humor and actually made the paperwork portion quite fun and as stress-free as humanly possible! If I am ever in the market for another car, I will definitely be returning to Olympia Subaru again-and-again!

Bought a car from Julien and had a nice experience. He was friendly and helpful and not pushy at…read moreall. This is a classic car buying experience, be prepared to work the deal....

I wanted to provide a follow up post since the original negative review we put up in February. It…read moreis now mid-March and we have had our van back for a couple of weeks and it appears to be in good working order. The staff was very patient in listening to our complaints and responded professionally. There were still a couple of small things that didn't get done but the engine did get replaced and they gave an explanation as to why it took so long. Communication could definitely have been better and more specific earlier on, which would have helped ease our frustrations. However, overall we would recommend Mullinax of Olympia now. Thank you to the staff who very kindly helped us. My husband is now very happy with his new van.

Just a terrible rushed experience. I don't know why i bought from them after all these red flags…read more salesman was brand new and didn't know anything. finance manager was the worst. rushing me through the signing and so rude. The whole crew just wanted to watch football while dropping multiple F bombs around my kids. The Seahawks in the playoffs was clearly WAY more important than my 60K sale. Circled up around the multiple tv's just joking around while i sat uniformed and waiting. i'm going up to tacoma even just for maintenance from now on

5 stars: Rob was absolutely amazing to work with; I'd specifically ask to work with him. I was…read moreincredibly impressed with his insanely fast and thorough customer service. Not as great: The sales manager wouldn't budge... he was stuck on higher than retail book value for the sales price, and lower than trade book value for my car. I also drove over an hour to go and see the car over Memorial Day weekend with the hopes of working out the deal in person, but when I arrived I was told that the vehicle wasn't on the lot because the General Manager was personally using the vehicle during that time... so I was basically out of luck.

1 star. Absolutely…read morethe worst customer service I've ever experienced. The service manager, Aaron Tolliver, was dreadful to deal with from start to finish. My wife was treated like a joke the entire time and was met with dismissive, sexist behavior instead of professionalism or respect. She specifically had a conversation with the service department requesting that they contact her before performing any work on the vehicle. They completely ignored that request and proceeded with service anyway without authorization or communication. Then they essentially held her car hostage until she paid for the work. At one point, Aaron even told her, "sorry you have a broken car," in a sarcastic and unprofessional manner instead of attempting to resolve the situation or provide actual customer service. This was easily the worst service department experience we have ever had. We will never return and will be filing a complaint with the State Attorney General. Avoid Rainier Dodge's service department if you expect honesty, communication, or basic respect.

Yesterday, my wife and I purchased a vehicle from Nissan of Olympia. I have been buying cars for…read morethe last 40 years, and without question, this was the best car-buying experience that I have ever had. The vehicle that we initially wanted to buy did not suit our needs. They were very understanding of that and helped us find the perfect vehicle. We got an amazing deal and walked away extremely happy. In the past, I've made vehicle purchases and left the lot with buyer's remorse. Yesterday, we left the dealership knowing that we had gotten a great deal. The entire staff was very courteous and professional. I would personally like the manager, John, my salesperson, Jeff, Tom, and Adrian from the service department. When it comes time to buy a new vehicle, Olympia Nissan will be my first and only choice. Al Newman ,

Jessica was my customer service agent and she was super friendly. She kept me apprised of…read moreeverything that was happening, let me know what parts needed replacing, asked for permission, got my car cleaned, and sent me on my way. The waiting room is comfortable and even the customers were friendly to each other. This place is better than a Starbucks for meeting people. I bought their seven oil change package which was a steal and Jessica let me know I can use it at any Nissan dealer, so that's huge since I've needed oil changes out of town a few times. I always get great service here. Thanks Jessica!