Chad Bass recently helped us purchase a brand-new Hybrid Grand Highlander, and the entire experience exceeded our expectations. His communication, honesty, knowledge, and professionalism are truly unmatched. We were very thorough buyers and had a clear vision of exactly what we wanted, and what we didn't. Chad respected our preferences throughout the entire process. He never pressured us to purchase unnecessary add-ons or upgrade to higher trim packages. Instead, he listened carefully, answered every question honestly, and made us feel confident in every decision. Most impressively, Chad was able to order our dream car in nearly half the time quoted by other dealerships. He kept us informed every step of the way with timely updates and outstanding communication. read more

Never going to have any vehicle serviced here again. Ever since my Toyota Highlander Hybrid (VIN: JTEEW41A682002477) suffered major engine failure, I've completely lost trust in this dealership's service department. I relied on the information and inspection reports provided to me during routine maintenance visits, only to later discover that serious issues with my vehicle were apparently overlooked or never properly communicated. At every oil change and service appointment, I received inspection reports filled with green check marks across the board, giving me the impression that my vehicle was in good condition. Looking back now, it feels like there was far more concern for selling overpriced services than actually ensuring the long-term health of my vehicle. By the time I realized something was seriously wrong, it was too late. My Highlander Hybrid eventually developed engine knocking caused by internal binding that interfered with engine rotation, and the P0A0F code appeared. That was the last day the vehicle was drivable. Now it sits at a shop lot while I try to figure out my next steps. Because of this experience, neither I nor my friends or family will be bringing vehicles to this service center again. Very disappointing experience. Never again. read more

I've gone to Titus-Will Toyota for service with a few cars over the years and have always had good experiences. As my first review for the service department, I wanted to thank the service team and Dave for helping me resolve an issue with ease. I appreciate the quality of the customer service. read more

I make an appointment at 8:30am thinking they have a lined up schedule and I still had to wait 2 hours for a simple oil change, then they don't even ask me to rotate my wheels, I had just got them rotated. I go back to get them swapped back and it turns out I still have to wait another hour for them to switched back. This place is ridiculous. I will be going to puyallup toyota from now on. read more

Horrible sales experience. They lied about the inspection on the vehicle, and we found several things obviously wrong with the vehicle that they marked "green". When confronted with this, the sales manager just emailed me the inspection report and said he'd call me back and "take care of me". Months later, I've left several voicemails, but have never heard back. Sales manager flat out lied, and they either faked the inspection report, or their service department is too incompetent to do an inspection and find basic things wrong with the car. read more

My wife and I were incredibly hesitant about going to a dealership, especially as first-time buyers for a brand-new car. We've all heard the stories, but Chad Bass completely changed our perspective. From the moment we met him, everything went incredibly smooth. Chad is hands-down the most honest and funny salesman we've ever encountered. He is extremely knowledgeable and helpful, but more importantly, he made us feel comfortable throughout the entire process without any of the typical pressure. If you're looking for a stress-free experience, go see Chad. He's a straight-shooter who actually makes the process enjoyable. Highly recommended! read more

I brought in my truck for oil change. They also rotated the tires. On the way home the truck had a high speed wobble/vibration. I decided to visually inspect the tires, wheels and lug nuts. I found 3 of the 4 wheels have been damaged, scratched and paint chips. I called service and asked to speak to the service manager. They took my information and said he would give me a call. The entire day went by and no call. So after work I took it to discount tire and had them balance the tires. They found more damage to a wheel on the lug nut seat area. I will try to make contact with the service manager again today. read more

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Great experience with Ossman. No pressure, he gave us great information and he was friendly and professional. He's honest and we felt like he gave us a lot of good options based on what we told him we wanted. We recommend working with him! read more

Horrible place !!!! DO NOT COME HERE !!!!! ford truck still having problems after bringing the truck 3 times and they keep telling us the same thing and charging over $1000!!! And they didn't even fix the problem and saying they can't fix it or figure it out and they will not give a refund !! Do not come here horrible people scammers and will take your money and will leave with your car still not working ! read more

Solomon McGinnis was a knowledge and helpful person to work with on our purchase of a new car and a trade in. His follow up was appreciated. However, the paperwork, etc. (nearly 4 hours) took longer than expected. We have had our car serviced at Titus-Will for 6 years. They always have done an excellent job. read more

Best service program I have encountered in 55 years of car ownership. Have owned everything from BMWs to Buicks, Cadillacs, VWs, Toyotas, etc. The folks at Titus-Will (Toyota) just have it totally dialed -in. Quick, polite, efficient, experienced, reasonably priced. You just come away feeling good about the experience. Seriously, these guys are the best! Special thanks this past time to Will and team for work on my 2014 Tundra, and Mitchell and team for work on my 2000 4-Runner! Currently I live 75 miles away but will make the drive to have our 3 Toyotas and 1 Lexus serviced there. Thanks again! Carl Hicks read more

Amazing amazing amazing. You will be gazing gazing. At the great deal. Get on their email list. 39.95 oil change for the Christmas holiday!!!! They checked my car and was honest, not adding other fees. Replaced my fob battery, and updated my clock in a jiffy. Oil change was done in less than a half hour. Friendly friendly friendly! Cappuccino machine to boot, for free! Yum!!! read more

Susan Shrier 1 review just now New We took our 2022 Highlander in for service as the AC was running warm. Our service advisor Mitch called to let us know what was wrong, the costs and that the repair would be completed the next day as they had to order a part. The warranty on this car had recently ended, so it would be an out of pocket expense. We gave Mitch the go ahead and knew that the cost was on us. When we went in to pick up the car I casually mentioned to the advisor who was helping me, as Mitch was with another customer, that I had stated on my last visit, when the car was still under warranty, that the AC wasn't running cold. I was told it was fine. 15 minutes later as I was driving home, my phone rang. It was Mitch who had overheard my comment and researched my previous visit and found that I had in fact previously requested that the AC be checked as it wasn't cool and that I was told it was fine. Mitch refunded the entire charge for the repair and apologized for missing the problem previously when the warranty was still in effect. We were so surprised by this level of service and integrity. Titus Will Toyota has a new lifetime customer! read more

Terrible sales experience. The salesperson refused to let me talk to the finance department and didn't give me any bank details to put money down. I now ended up with monthly payments 3x the amount of what was agreed upon. The salesperson kept me at the dealership for over 5 hours until they were basically closing before I could get my car. 30 minutes after leaving the dealership I realized the vehicle had a small damage to the door they tried to cover up. They refused to credit me for the damage. They also added multiple add ons I had requested to take off, and now am having to further negotiate with them to remove. go anywhere else. buyer beware. read more

Definitely did not have the best shopping experience here. We test drove a vehicle, but didn't have an overall "wow" of experience. Example: the used vehicle was filthy dirty inside, even though we were told it was detailed, we found garbage, used food scraps, and it looked like a milkshake was spilled all over the trunk of the car where the spare tire is located. The spare tire kit had missing parts too. While I drove it, my husband would try wiping the dirt off the dash to see if it would come off, it was THAT dirty! The salesperson was kind, not aggressive or pushy. The vehicle I wanted to test drive I was told was "being used for the weekend by a high-level guy" and when I'd asked if the salesperson could call them and let them know a customer wanted to try it, I was told no! Definitely not wowed by this at all... read more

Great car buying experience! Got a good deal on my trade in and set up with a beautiful 2026 4Runner all thanks to Chad!

Good experience buying a car. The staff was welcoming and knowledgeable. Mike Robinson was helpful accommodating.

Titus will Toyota/Ford is our go to for car purchases , new or used. We recently purchased a car, Chad Bass , sales associate handled our purchase experience from beginning to end and exemplified the honesty and integrity the Titus will family is so known for. The facility is so well appointed and so sparkling, and every single employee shows that they are so happy to work there and be a part of the team. read more

Worst service ever!!! Went for an oil change @9:30. When I pulled in the greeter took my Keyes and told me to wait in the waiting room. Later I received my truck without a tire rotation and oil change done.!! They stated in the service desk that my truck was sitting there for 2 hours before anyone touched it, they also did a recall maintenance and not the service that I requested. (Oil change) Then they informed me that everyone was out to lunch so I had to wait for my oil change to be done. My spouse called several times to talk to a manger and they placed them on hold and calls were dropped. After I spoke with the service manager Mitch he stated that it was a system error and that in there end it showed just a service recall. I then showed him on my phone the service I requested and what it stated, an oil change and tire rotation. He did offer a free oil change but I have Toyota care and my service was already free. This was my first time going here. We usually go to Toyota of Tacoma for services. Every person we spoke to placed blame on the other one Or stated they didn't know or was not in charge of that. Very unprofessional. Waisted my whole morning and afternoon. Now I'm worried they actually did not do my oil change or if they did it correctly. That's why we mark everything with a marker so we know if it's actually been done. read more

Friendliest staff, communicative, quick, nice building, customer service focused. Have purchased multiple vehicles here and use them for oil changes/services etc. No complaints! Always a pleasant experience. read more

On lot well over a half hour. No cars open. No one around. Thought maybe they're busy. Walked in dealership 6 sales people at their desks. Two with customers. FOUR on devices, unable to lol up let alone acknowledge anyone walking through the door. Wow. Go elsewhere if you wish to be helped. Proceeded to go to 3 other dealerships close by and had a much more professional experience. read more

What a great buying experience. The whole process was easy and straightforward, and I left with a car I love! Michael Robinson was awesome to work with. We even showed up on the day of their employee holiday party and he worked with us instead of enjoying some end of year treats. Absolutely recommend Titus Will and Michael if you're looking for a new car. read more

Made an appointment on Friday, August 8, 2025 to bring in my vehicle in order to get the fog lights repaired. Brought the vehicle in Monday morning at 7 o'clock. After an hour, service staff stated they did not have the fog lights on hand. When they called to order the parts, the parts department stated it would take "several weeks" To get them in stock as they were on back order. I told the service department I would be ordering the parts myself and would have them within 24 hours. Once I left, I ordered the parts, and they will be here tomorrow. I will not be taking the parts to that dealership to install, and will never go back to them again for wasting my time. Why would they offer someone an appointment after being told exactly what was needed, and then not have the parts to do the service? read more

I often am asked to review local businesses when I have time because of my thorough reviews. And, this has been no different. Prior to my arrival I conducted research on trading in my lease for a new lease and even contacted different states for specific questions/concerns. I reached out to Titus-Will Toyota leasing agent or finance agent and got a pretty good idea of what to expect regarding a trade in. He was knowledgeable but don't remember his name. I reached out to a Titus-Will sales associate by phone who was not able to give me straight answers to very simple questions and asked me to hold while he conducted a search to find an answer. After realizing he wasn't helpful I chose to end the conversation. However, he pulled the typical sales tactic of trying to cage me into making an appointment with him to look at some vehicles. After some very annoying runaround we ended the conversation. The next day I showed up unannounced, I and was greeted by that sales associate, but requested to be helped by someone else due to my lack of confidence in him. The next associate who helped me was Kyrsten Blair who was incredibly helpful. After she answered some questions for me without skipping a beat I felt fiery comfortable trusting her with a potential trade in. She didn't make me feel overwhelmed and she was not pushy. I truly enjoyed working with her and would hands down recommend her over any other sales associate I've felt with here and other Toyota dealerships. If you're thinking of purchasing / leasing a vehicle I definitely recommend Kyrsten Blair. Aside from that info, the only issue I had was that the finance manager provided me with quotes so high that I've never seen anything close to it before. Ever. It was almost as if he wanted me to take my business elsewhere. (Note, I have excellent credit but did not allow them to run it without first getting an estimate. That might have been a factor in the unreasonably high price of 1,200+/mo -1,300+/month lease options) but I didn't stick around to find out. I'm disappointed I didn't get to work with Kyrsten more but I'm certain everyone else who gets to work with her for the vehicle buying process will have a great experience! Also.... This location is extremely clean with a positive atmosphere and everyone presented themselves professionally read more

A great and stress free buying experience. We worked with Michael Robinson who was knowledgeable, friendly, and experienced making this as simple as possible. I highly recommend buying from this dealership. read more

We took our Toyota bz4x in for a warranty covered repair and a recall. Ended up also getting new tires. My husband noticed right away that it looked like the rims had been scratched up and they left some sort of lubricant on the rims. He went ahead and left the dealership after letting them know. We got a few miles away and saw the airbag warning light come on. We live nearly an hour away and asked for a loaner while they'd have the car to fix the things that it seems they broken. The service manager said he would have the loaner set up for us to pick up when dropping the car on Saturday so that my husband wouldn't have to miss work to drop the car and we wouldn't be down a car. He didn't do this. There is no one for us to talk to at the dealership today so we are stuck another week dealing with issues they caused and possibly malfunctioning airbags. When you buy a car you expect to be able to trust that the warranty will be honored and you will be cared for. We will be going to another dealership for purchases and service from now on. That dealership was unsurprised by the treatment we received at this location. read more

My wife and I were in the market for a van to accommodate our growing family and came across a vehicle we liked at Titus Will in Tacoma. The mileage was reasonable, so we scheduled a test drive with the salesperson, Michael Robinson II. Unfortunately, from the start, he came off as unwelcoming. When we asked specific questions about the vehicle, it became clear he lacked knowledge about it and didn't appear to make any effort to be informed. He mentioned he had only been with the company for 10 months, which might explain the lack of familiarity, but it was still disappointing. During our inspection, I noticed signs of body repair even though the vehicle had a clean title with no reported accidents. My wife test drove the vehicle, and we moved on to negotiating, but left after failing to agree on a fair price. The following week, we noticed the listing was still active and had dropped a few hundred dollars. We returned to Titus Will and went through the application process to review rates and terms. After seeing the final numbers, we told Michael we needed more time to discuss. He became visibly frustrated, and his tone changed noticeably. We asked about including a second key, but he insisted the car came with only one. Later, a finance manager stepped in and agreed to provide a second key, but there was still no movement on the price, so we declined again. Another week passed and I received a text from Michael stating he could now offer the vehicle at the price we had discussed earlier. I checked the listing again and noticed the price had dropped further. We returned and sat down to finalize the paperwork. However, the contract reflected a price that was $1,000 higher than what Michael had texted me. When I brought this up, he dismissed it rudely, claiming they were already losing money on the deal. We walked away again. Two weeks later, Michael texted again confirming they were ready to accept our previously discussed offer. I made sure to confirm the details this time to avoid further wasted trips. While the deal no longer included a spare key, they did offer a full tank of gas. We agreed and headed back, hoping to finally complete the purchase. Upon arrival, the dealership was quiet, and I went straight to the vehicle to inspect it. Michael approached with a rude tone and asked, "Are we gonna do the paperwork?" I replied that I wanted to test-drive the vehicle again since it had been weeks. He flatly refused, saying, "No!" I explained that I hadn't seen or driven the car in a while, but he still denied the request. At that point, I told him we wouldn't be proceeding. We couldn't understand why a test drive would be refused right before purchasing such an expensive vehicle. Overall, my wife and I were extremely disappointed with the experience at Titus Will. We felt disrespected, profiled, and that our time was not valued. We will definitely be taking our business elsewhere. read more

Micheal Robinson is a fantastic sales associate! so much knowledge and a joy to work with!

Great experience with Mike Robinson! Mike was relaxed, let me take my time to check stuff out, and got us a good deal. Thanks, Mike!

*Pending repairs being done, this is my experience up to maintenance!* Not sure why this place has some poor ratings because my experience with their team has been great. Brought our 2014 F150 in for an oil change and asked the team to do a thorough inspection as we'd been having some issues hearing squeaking and squealing while driving. Unfortunately got a laundry list of items that "could" have been wrong. After initially scheduling out for diagnostic over a week and a half later, their team was able to get me rescheduled to the next day for full diagnostic. Jimmy in the quick lane service department was able to get the truck washed and cleaned up post oil change as well! Dan in the service section is super knowledgeable, personable, and walked me through everything and made sure I was able to get what we needed fixed for the truck. Jimmy in the quick lane section was also super nice and personable, got our oil change in and out over the weekend. Concierge also provided Lyft to and from my house while the diagnostic was ongoing. The girls there are super nice and helpful, Colleen was great! Set me up with a loaner for the duration of our repairs which is insanely helpful. Overall one of the best experiences I've had at a service dealership and grateful to have them fixing up our truck! read more

Worked with Mike Carter in purchasing our new 2024 Grand Highlander. Mike worked tirelessly to find us the car we wanted, a storm cloud blue, with black wheels, fully loaded platinum with very rare and hard to find Portobello Brown Leather Interior. Mike pulled it off and found us one that was allocated at another dealership. He was able to make an inside trade and got that car coming here for us. He kept us updated throughout the entire build and delivery process. Now let me say, I visited a couple of dealerships before visiting Titus Will and was met with Pushy sales people. The other dealers were also trying to cram $500 3rd brake light pulse system (which is a $15 part on amazon and takes 10 mins to install) as well as clear door edge guards for $800 (which is about $20 on amazon and takes about 5 mins to install) It's absolutely ridiculous what the other dealerships were trying to pull off.... AND they would absolutely refuse to remove the option because "it was already installed on the vehicle" Now coming to Titus Will, the only thing they tried to add on was a SWAT GPS Tracker. Which of course, I didn't want and they had no issue removing that option. I was pleasantly surprised when they agreed to do that. I was able to negotiate a fair price for our trade-in and once that was all settled the paperwork process was very smooth. The Finance Manager was very pleasant, showed us all the options but was not pushy at all. The Dealership was very neat, clean and tidy and they had a very nice self serve espresso coffee bar. Our Vehicle was waiting in the covered, indoor delivery bay, freshly detailed and ready to go. All the employees we dealt with were very pleasant and professional. Overall, we were VERY pleased with our experience and highly recommend TITUS WILL TOYOTA OF TACOMA! read more

Today my husband and I were out to purchase a truck from this dealership. We drove all the way from Bellevue. What a waste of time. We walked half the lot in and out of the aisles to check out the Tacoma's. Not one salesperson approached us. Not one! We walked past a salesperson who was with a client, however he never spoke or made any eye contact. The lack of customer service is disappointing. I immediately called the dealership after I left and explained what happened. He was sorry and wanted a second chance. Absolutely not. I'll never force anyone to take my money. Dealerships are a dime a dozen. In closing I will call out all businesses who mistreat customers! Knowledge is power read more

Okay, okay, okay. I went here for a pretty simple request and not to buy a car or have extensive repairs done on it so there is all that. I went here to get new batteries put in my two car keys since one has been dead since I bought my car used two years ago and the key I generally use was starting not to respond to commands. My keys are proximity oriented and the batteries need to be in working shape for me to even turn over the ignition and I was getting a flashing light on the ignition button which was trying to tell me to replace the batteries soon. So once that warning light came on more than once I was making myself an afternoon errand after work during the week so I could keep my car running. I was assisted very efficiently and directed to the service area in which the man there started working on my keys to replace the batteries. Now on times past with certain things when somebody says they never worked on a particular model of something before it's a bit concerning because if they can't figure out the task they may not finish it and sometimes they don't know anybody that can. I ran out to the car and got the owners manual and brought it back in so he could go off of the directions. Now I was willing to do this task myself but the manual advised me to change the batteries at the dealership which I kind of already was planning to anyway but still entertained the idea that I might do it on my own. The service guy at the counter got one key's battery replaced fairly easy once I opened the page for the instructions. The key I normally use was a little bit harder to replace it's batteries and I thought "Uh Oh" again thinking the task here may not be completed all the way for both keys and the service man was concerned too but with some more careful handling he did indeed get both batteries replaced and both proximity keys work perfectly. So a good experience overall and probably the most cheapest car repair I've had in decades but it is was only because it's not all that labor intensive or in need of a great deal of parts and service equipment for the task of changing key batteries. I admire the service guy's patience and persistence for not giving up on an unfamiliar key model and overcoming any other challenges during the task. read more

Went in looking for a specific car. They had one in another state. Perfect! We sit down to "negotiate" on price and was immediately shot down by the manager! What's the point of going into a dealership if they aren't even willing to talk numbers?! read more

Mike Roberson is an excellent knowledgeable sales rep. This is the third vehicle I've purchased here from him and I'm overly satisfied every time! read more

Mike Robinson is a excellent car salesman. He answered all my questions with no problem I would recommend families and friends to come and see him only him in this Toyota dealership Mike Roberson is an excellent guy really good sales for the car read more

On April 6th 2025, I went in and purchased a 2019 Toyota Tacoma TRD with only 36 thousands miles on it. Before we purchased the veichle we asked some important to the sales person, Chad, was the veichle safe and was it serviced he said, "Yes, the veichle was safe and was serviced." My Dad who was with me asked about the rust on the tire rotors and Chad assured us that was normal and there was no other rust on the veichle. We drove it on the road it was fine, so I decided to finalize this sale and get my dream truck. Come to find out that the cabin would shake on highway speeds, their was slugde in the engine and the underbelly was sprayed over to cover up all the rust after taking it to a personal mechanic that I've worked with. Took it back later that night and we complained, they did offer to exchange but how could we trust them and take this new truck to be insepected so we left. We get a call that the fixed this which they did but we still didn't trust them but we couldn't get out of this now. So for peace of mind I took it to Toyota Doxon for a buyer inspection even they told us not to buy this due to all of the rust underneath and the engine. When buying a used veichle do yourself a favor and get it insepcted buy a mechanic you trust before getting ripped off. read more

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Shout out to Kevin in service department for taking me in even on a busy day, he was super helpful and awesome. I love this location and continue to be loyal to Titus-Will Toyota family. Hopefully We can get an upgrade to our 2008 highlander. Thanks Kevin for being spot on even with a smile! read more

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I had scheduled an appointment to get my vehicle repaired. I informed the lady on the phone That I also needed a rental car as I still had to go to work. The lady on the phone set it up for me. However when I took my car in on the scheduled appointment I was told there were no rentals available. I ended up taking my car elsewhere to get service on my day off to avoid needing a rental. They claim on their website you can rent Toyota vehicles for any occasion including service. This is false advertisement. Poor business practice to offer services that one can not provide! read more

Would you actually go somewhere and buy something where the prices aren't posted? I can't think of anyplace I have ever been to where the price of the item isn't clearly posted. If you want a used car from any of the Titus-Will lots, the price is a lottery. And then if they give you a price, it is usually about 20% over market value. Was just there looking at used trucks. Asked the price and was told $47,000. I used my iPhone, scanned the VIN and said the fair market value of that vehicle is $37,000. Even using Car Trader, Car Guru, etc. that model car everywhere else in the world is around $37,000. read more