I have purchased biking shoes & helmet from this store. In both cases I interacted with friendly &…read moreknowledgeable staff. Looking forward to another similar experience.

Only wish I worked with this store sooner. Got a new bike and sales staff helped me select one…read moreright for my age and riding style and made sure the fit was dead on. Since riding the new wheels speed and comfort are both up. Don't be like me: it's time to trade up to a new bike with current technology on gears and brakes.

I took a Winnie Walker (3 wheeled walker rollator) to Bethesda Bike and Ski as one brake was not…read moreworking. I could not be more pleased with the service and consideration. They were more than happy to take a look at it and then repair the brake. It was clear they enjoy their work and helping folks out, even if it is for something they don't usually service. Many thanks for great service for an unusual request.

Go somewhere else. Anywhere else…read more They sold me a defenctive inner tube. Not their fault. When I brought it back, they just looked at the box and said over and over that it was the right size. I agreed that it was the right size, but pointed out, repeatedly, that the actual tube in the box was defective. They didn't even look at it. Finally, they told me that they would prove it to me by watching me install the defective tube myself, with a single tire lever they handed to me, while they stood around and watched. After I started to install the tube, which would not fit -- because it was defective -- they told me I was doing it wrong (but did not tell me what they thought I was doing wrong). I left the store. I went to Tarrapin -- a competitor nearby. They sold me an inner tube for $2 less. I installed it myself (at home -- I don't really need an audience for that) in about 2 minutes. I just went on a wonderful ride. No problems. There's more. Instead of writing a negative review, I emailed the owner in hopes of an apology and maybe an explanation. That did not happen. A co-owner emailed back and said that he had been one of the people at the shop and they were "only trying to help." The kicker from him: "to be very clear: neither my staff nor I called you names, insulted you, or attacked you in any way." Nobody accused this guy of committing any crimes, but apparently his view is that customer service is successful so long neither he nor his staff attacks a customer. These guys are just obnoxious jerks. There's no need to give them your money.

When I broke my Gates Carbon Belt Drive on my Priority Current, I couldn't find someone to help me…read moreinstall a new one on my ebike. I ended up learning how to remove my rear wheel and install a new belt. However I had trouble reattaching the cable onto the internal gear. When Kevin started Terrapin Bicycles, he helped me a great deal with my Priority Current and getting a new motor for it. Years later, I remember his generosity. I called up the shop and nearing closing time, Brie, the bike mechanic said to come in and he'll help out. In 15 minutes, he'll got my bike in top shape. It's so important to find "your guy". Terrapin Bicycles is incredible in their service, knowledge, and relationship with the community. Thank the bike gods for them.

Super friendly & knowledgeable -- took the time to count out & sell 40 brass spoke nipples to help…read moreme on my way to rebuilding our tandem wheel. Great store and got a great feel for their repair shop. Convenient location across from Imagination Stage...easy to get to by bike.

Five stars and I mean every one. Todd at Pedego Electric Bikes in Alexandria knows exactly how to…read moreshow people a good time. Cherry blossoms, tulip fields, the Iwo Jima Memorial, the Washington Monument in the distance -- all from the seat of an e-bike that does half the work for you. One of us went down mid-ride, got back up laughing, and was ready to go again. No drama. Just good people having a great time. If you haven't done an e-bike tour through this area yet, Todd is your guy. ​​​​​​​​​​​​​​​​

My GF planned this bike trip for us from Old Town to Mt. Vernon. It's something we had talked about…read moresince the beginning of the year. I had been less than enthusiastic since our last tandem bike jaunt in DC left me ragged and looking forward to the end. We rented a tandem bike from a known rental in DC; the bike was rickety and took effort even on the completely flat route we were on. My GF found Pedego and opted for the tandem electric bike. This was a 180 degree experience from the other rental company jn DC. The owner was friendly, attentive, enthusiastic and really made us feel welcome. He knows his bikes gave us a quick run down that made us feel comfortable. The bikes are impeccabley maintained and he's thought of everything including helmets, storage pouch, bike lock, flat tire kit etc. He was even extremely well versed on the route to Mt. Vernon. Every pointer he gave us was spot on. We made it to Mt. Vernon and enjoyed food, history, and culture. The way back was fun since the bike did all the work, electric is the way to go for tandem bike long hauls. I plan on coming back to buy some accessories for my own fat tire e-bikes. This was a memorable experience that was easy and affordable.

They did a seasonal tune up for an older bike. They exceeded expectations in terms of how soon our…read morebike would be ready. Great job and would highly recommend!

My wife and I had been intrigued by the idea of getting ourselves e-bikes. We had done some…read more'research', for many months, but quite frankly we had become overwhelmed by the number of manufacturers, features, specifications, etc. etc., and as a result, were unable to make a decision. Long story short my wife ran into Good Vibes Bikes in Rockville (https://www.goodvibesbikes.com/) so we decided to take a look. What a difference! We had the good fortune to be greeted by the manager JAIME MUNOZ whose knowledge of the business was truly impressive! We aren't young and described our needs and use cases, and even though the shop had a bewildering array (100+) different bikes, he immediately directed us to 3 different options which he believed suited our needs. He helped us 'test drive' all three, in their safe parking lot, and we were able to make a quick decision. It was a breath of fresh air! He helped us understand the features and operation of the bike, and patiently answered ALL our questions quickly and direcly... Our bikes will arrive in a few days and we have complete confidence in our decision. If you do take the time to visit their website there is a page (https://www.goodvibesbikes.com/why-buy-from-us) that describes the reasons why buying from them is a sound decision. At first, it seemed like a bit of self-promotion, but after visiting and making the purchase, it all makes sense. These bikes are complex beasts. The idea of two 100lb flat-packed cardboard boxes showing up at our house from some gigantic on-line seller, and spending, likely many hours, assembling them, was more than a little daunting. We consider ourselves reasonably technically and mechanically competent, but having them assembled and tested by professionals before taking them on the road definitely provides a lot of peace of mind... Just the safety considerations alone are worth the price of admission... The additional benefit is they also provide a lot of other services for maintaining and servicing the bikes, which is also a BIG DEAL. I cannot imagine the stress, endless frustrating telephone conversations, and the hassle of trying to fix, or worst case, disassemble and return one of these things to some faceless organization! Bottom line is our bikes will arrive in a few days, and we are very relaxed about our decision. They will assemble and test our bikes and JAIME will give us a call when they are ready for pickup. They will load them onto our bike rack, ready for the nearest trail!! Very impressed with JAIME MUNOZ, and the business model in general. I highly recommend them. If you are in the market for an e-bike, walk in and ask for JAIME, it will make your life a lot easier.

Best bike shop around. Just had two high end road bikes serviced there. These guys know their…read morestuff. No frills. Also lots of high end used bikes for sale. Good for sustainability

Max is super helpful and buying a bike was an overall excellent experience. Would recommend and I…read morewill definitely be returning for all of our bike needs!

Fantastic from start to finish! Bike Werk's technician was SO responsive, knowledgeable, and…read moreexcited (yes, excited!) to help. His direct and honest approach - no upselling here - was a refreshing difference from the 4 bike shops I'd called or stopped by. My racing bike and my hybrid bike are like brand new!

Super responsive, patient, and most importantly knowledgeable!…read more Also super affordable and accessible.

The best selection of e-bikes in the area hands down. Staff is professional, knowledgeable and…read morefriendly. Currently hosting monthly group rides on the bike trails in The DMV area. Get out and RIDE! ‍

I had a Great time exploring all of the varieties of bike that Strictly E bikes has to offer, I was…read moreable to narrow it down to the Velotric Cruiser about a month ago and today I have 247miles on it. The Bike is solid and Fast! The customer service was very nice and helpful to me being this is my first E-bike...I am very Happy with the Experience that I received from everyone @Strictly e-bike.

Great customer service and highly knowledgeable professionals! They were generous enough to offer…read moreme a test ride on a bike that was too expensive to simply trust over an online purchase.

From the owner: Electric Bicycle Specialists. Sales, Service, Repair. Regular Bicycle Service and Repairs. Ebike…read moreConversions. Ebike Display Experts.

Such a great spot for sports items! They have every sport including swim and lacrosse! We went for…read morea basketball. The owner Paul was so wrong and helpful. He helped us find the basketball we wanted and even offered make sure the air was good and filled it up a tiny bit more for us. The prices are good. Great value. The selection is wide so no matter what you're looking for we are sure you'll find it. A wide variety of products to choose from. Plus the owner is local and I'm all about supporting small businesses. Thanks Paul for a great product great service and great price!

From the owner: "We are a local sporting goods shop located in Bethesda, Maryland. We offer screen printing and…read moreembroidery services. We offer an array of sports including Pickleball, Lacrosse, Football, Field Hockey, Baseball, Softball, Swimming, Boxing, and many others! Stop by today and shop your favorite sporting good's today!"