Great service! The owner came over and serviced my bike in 1/2 hr with great knowledge and…read moreprofessionalism. I wholeheartedly recommend this business!

Not sure why there would be any negative reviews -this place is great and Marcelo is a wonderful…read morefellow... I took my converted bike to this shop and they did not ask for money up front to inspect it... and they handled my situation with class and charm... I'm buying my next bike from them, even though it is not a convenient location for me, living an hour away in Burke.

I had a great experience at the Rockville Good Vibes bikes and have referred other people there and…read morethey will be purchasing a bike from the same location. I have not yet had it but I'm hoping for the same experience that I had receiving the have a great day. This is Tyrone Lockhart thank you for working with me.

Manny at Cool Breeze has been helping me with my road bikes for five years. (He was at another shop…read moreand has LOTS of experience.) I have visited a ton of bike shops over the years here in DC, and no one is as good as Manny - for customer service, knowledge of bikes, fittings, packing bike for travel, etc. He has fixed many a thing other mechanics have messed up. Highly recommend. (I drive 45 mins+ for this great service.)

I've always loved the process of sourcing parts and building up bikes from the frame up. There's…read moresomething incredibly satisfying about hunting down the right pieces and bringing them together. And once the bike is built, I'm just as happy getting out on the road, hitting the same route again and again, pushing myself to see how much I can improve. That said, I'll admit there are areas I've never taken the time to master--things like detailed setup work or bleeding brakes. That's where Chris comes in. Over the years, I've really come to appreciate not only his skill but also his candor. He's someone I can turn to for anything related to bike repair, and I know that whatever leaves his hands will be dialed in, reliable, and above all, fun to ride. My latest build is based on the Bianchi Infinito. Outfitted with a SRAM Rival groupset, carbon wheels, and Continental tires, it's a setup that's both sharp and responsive. Thanks to Chris's expertise, the bike rides beautifully and has quickly become a blast to take out on the road. If you're like me--someone who loves the creative side of bike building but values a professional hand to make sure it all comes together--Chris is the person you want in your corner.

Chris did an amazing job. ***** He KNOWS what he is doing. KNOWS potential issues/problens. KNOWS…read morewhat products/pieces are needed. The knowledge is worth so valuable to ensure you're out riding and not frustrated with a broke bike.

Fabulous!! Professional, knowledgeable, reasonable, cannot give enough stars. Will call again and…read moresuggest you not hesitate to call. Lo was fabulous, easy online appointment scheduling.

Lo is great - professional, knowledgeable, and enthusiastic. Texted him with a request to tune up…read morefour bikes (2 adults, 2 kids). Responded immediately and was at our house two days later. He walked me through his recommendations - always keeping cost and safety in mind. He was done within a couple of hours. My 90's mountain bike was long overdue on replacement parts - recommended new tires/tubs, chain and gear cassette. He texted me the recommended parts, which I ordered on Amazon. Lo returned shortly after I confirmed delivery, and my bike is now back to its former glory. The whole experience was efficient and painless. I highly recommend Lo and wish him much success as he builds his business!

I had my work done over year ago. Only reviewing now because my frame is totaled…read more Okay. Where to begin. I dig their mission. Cool. Reduce emissions, get electric bikes/vehicles on the road. I'm not into that. I like to cycle. No big deal, to each their own. Anyway, went in for some serious bike work: my seat post had swelled and stuck in my frame from living in a humid salty climate for 5 years. Big problem. First thing that happened upon going in with my celeste green bianchi veloce (all original campagnalo parts) was a barrage of straight up insults thinly disguised as jokes from the service guy/part owner. He jokingly told me my bike was worthless and he'd give me 5 dollars for it. No thanks. Again, I like to cycle. He pushed the benefits of electric bikes on me. No thanks. Got it. Next, offered me a job for $10/hr as a courier. No thanks, I was working as a mid-level geospatial analyst at the time. Now onto the work: 2 choices, destroy the frame by using a blow torch to heat and expand the frame and torque that puppy out or slowly cut out pieces of the seat post with the promise that the frame would not be damaged. I opted for the latter. I called to check in a week later, they had not started on the bike. When finally done, they never called. Anyway, it was a labor intensive and expensive job. No worries. I was prepared for that. Now how about that 'minimally invasive' work? Bullshit! The frame has so many stress lines and swelling and beginning fractures on the downtube that is unrideable. They ruined the bike. After consulting with 3 separate mechanics at 3 more shops after moving downtown they agree that the frame was ruined by the 'service'. Shoulda just left the seat post in there. Would not recommend. Sorry for the scathing review guys, but you earned it.

I'll keep it simple. The black dude who opened this past Sat was a total a**hole and the Asian guy…read morewho did the "repairs" got my rear caliper pushed back so my tire could go back on, but he jacked up my rear brakes so they were barely stopping the bike. Then he told me I had air in my brakes which is causing my rear brake to be spongy. This is bulls*** because it's a closed, fluid system which requires one to open the system in order for air to enter. It's also bulls***, b/c my brakes were just tuned up two years ago and I test rode it just before taking my tire off and my buddy accidentally pushing the brake lever, which caused me to bring my bike in. If I wasn't riding that day, I would have turned right around when I was met with such unpleasantness from the dude opening the store. Ps: $20 to push a caliper back in is outrageous. Max $10.

I stopped by Greg's shop for some advice about selling a bike and he was very informative and…read morewilling to help me even though there was nothing in it for him. I've also stopped here with a flat tire on a different occassion and he was able to put on a new tire very quickly at a fair price. Definitely recommend.

Greg has provided excellent service. I first visited several months back when I had a flat tire,…read morewhich he fixed promptly. At the time, he gave me a small list of fixes my bike could use if I returned when we both had time. Several months later, I had an issue with my seat and took the bike in again, and Greg once again provided quick service without me even having to call in advance. He didn't even charge me for the seat fix. I then mentioned that I remembered he had given me a list of potential fixes the last time I was in, and he pulled up the list himself, after all that time! We scheduled a time for me to drop my bike off for a more in-depth inspection, after which he provided honest guidance about which fixes he thought were most important and which he thought I could get by without. Everything was finished soon after. He's respectful and efficient; I highly recommend his services.

more hours please. they never align w my availability…read more I've never been even though I wanted to several times.

On Sunday, April 14th, I attended a Bike House event as a volunteer. I had put my name on the…read morevolunteer list and, since I did not know better and wanted to have my bike looked at, signed the other sheet as well. I watched a volunteer help 2 people, caucasian, and he seemed knowledgeable. I had put my bike on a rack in anticipation. I had never used the rack before. The volunteer tells me we need to turn the bike around. I pick up the rack and turn the bike around. He scoffs while watching me, waits until I am done, and then says in a snotty manner, "Well, you could have turned it around this way, but okay..." I stopped myself before replying, "I told you I have no experience...but...okay....", simply because he was trying to help me but noted he did not speak to either of the two caucasian people he helped in this manner. He tells me that my derailleur is bent and needs to be replaced. I thanked him. He then asks if I need to ride the bike home. I tell him I do and use it for work. Without asking he takes my derailleur off. I asked, "So, I guess we can do something?", which he ignored and continued working. He works like I am not there. He barely speaks to me as he continues. He tells me to try the bike and the chain now slips for all of the gears and my gear indicator is broken. He tells me, "I don't know anything about that...", like it was not working before he touched my bike and tells me that my chairing is old and should be replaced every three years or so, which I am later told is not true. He makes another adjustment and tells me to try it. The gears are slipping worse. I biked by him so he could hear the chain slipping. When I stop he rudely tells me that I have to stop pedaling while changing gears. I grew tired of how he was speaking to me and in the same tone replied, "I was not changing gears, THAT was the point." His attitude goes from barely veiled to full display as he tells me, "Well, I do not know." I asked, "So, my bike is now broken and you are good with that?" He replied that he did not know, pulled up a picture of the part, and told me that is the part I need. I responded that we had determined that before he did whatever he did to my bike and we could have left it there if he did not know what he was doing. The only Bike House person there was LeeAnn who states she was not there to work but to fix her bike. She was there when I asked if this was what I was left with and the volunteer pulled up the picture of the part. I still stayed to move most of the equipment back in before leaving. I posted on their FB page about my first experience there and how underwhelming it was. LeeAnn sends me an email with an offer of help which does not ask what happened. I appreciate the offer to correct the issue but the way I was treated was not addressed nor asked about. You can apologize until you are blue in the face but if you do not ask what happened, you REALLY do not care. I tell her that I am good and will take care of it and she responded, "We can work to try to get you in a better place together or you can treat me and the organization like we don't matter Do you want me to try and help you?" I responded by asking if she just tried to make me feel bad about what their volunteer did to my bike and how I feel about it. Again, ignored. We agree to have a professional come look at my bike on Tuesday, 04/16/24 (D.C. Emancipation Day). The professional, who was the best thing about the entire experience, and I are trying to sort it when LeeAnn shows up. She pours tea for me, without asking if I wanted any, and then clicks her tongue and sighs when I decline. She then proceeds to tell me how unfair it is that I am holding her and The Bike House responsible for what a volunteer did. I tell her that the worst part of it was how the volunteer treated me versus the two caucasian people he helped. LeeAnn THEN asks me what happened. I begin to tell her, she cuts me off to tell me how I am making her feel. I wait until she is done, start to tell he again, and she interrupts me again to say, "Yeah....but..." At that point I realize she is not interested in what happened. She is interested absolving her feeling of being blamed. I asked her when I directly blamed her and she refers to my post about my experience. Once again, implying that I should just shut up about what happened to me. I asked her what SHE needed to feel better because that seemed to be what was happening. She then snaps at me that I have not even told her what happened...like I just did not attempt that, twice. That was bad enough but she then denied that she cut me off. When I pointed out how and when she had, she replied, "Well, I had to defend myself!" I asked, "From what, me telling you the story of what happened?" I kept telling her I was good and thanking the professional but LeeAnn kept trying to get me to see how wrong I was. She REALLY came to tell me, on D.C. Emancipation Day, that I should shut up about my racist experience.