I highly recommend Suburban Tails if you need a reliable pet sitter. Sabrina is awesome! She always…read morehas time to swing by and let my dog out even on short notice. She always leaves a note to let me know how their walk was and what treats she gave him. If you want a pet sitter who cares about your pets give her a call!

If I could give a negative star I would. Horrendous. Appalling…read more If you have a pet who needs a mobile groomer, look elsewhere. Their's quit. Except, they didn't bother to call and tell me that and so I waited for the groomer to show up (for two days. she never did.) and was given all sorts of different stories each time I called to see what was going on. The first time I called the shop it was because the groomer was a bit late. The lady at the shop assures me the groomer will be there soon. Ok, no biggie. Two hours go by. Still no groomer. I'm an easy going gal but this is getting ridiculous. I call again. This time I'm told they have NO RECORD of my reservation. No name, address, dog info. Nothing. Um....what? I had literally JUST spoken with the same woman ABOUT my reservation. She had my info right in front of her. (Sh*t is about to get weirder folks)... The woman is incredibly rude and unapologetic. She literally says to me, "I don't know what to tell you. There's nothing we can do for you.". What?! Then she suggests I take a cab, with my two 100lb golden retrievers, to their shop for a groom. She offered to pay for the cab. I explain the reasons why my dogs need a groomer to come to the house. Mainly, I remind her that she JUST CONFIRMED my appointment in our prior call. She says she'll check with the mobile groomer and get back to me. Another hour goes by. No call from the shop. No groomer. I'm pissed. I call them again. They say they haven't heard from the groomer. They'll call her again and call me back. Guess what? Another hours goes by. No call, no groomer. I call them. They're CLOSED. I'm left with their voicemail system. Seriously? I leave a nice but to-the-point message saying that I'm still waiting for their groomer. I request a call from the manager. By noon the next day, I still have not heard from these people. And still no groomer. I call again and ask to speak with the manager. The same woman I spoke with yesterday gives a long sigh (still no apology) and explains that there's no way they can accommodate me at all because..... the groomer quit. Oooook? What?? At this point I begin to suspect that the mobile groomer quit long ago but they never attempted to tell me in the hope that I would just bring my dogs in to the shop. I again explain the reasons why I use mobile grooming in the first place and that I really don't want to give them my business but that I'm stuck with a Yelp deal. I plead with her to speak with her manager. She later emails me later requesting my mailing address so she can refund me by check (thank God). Guess what? 14 days later, three emails from me, and no check. No return email. No call. I'll be sure to update this review if I get anything from them but don't hold your breath. UPDATE: To give credit where credit is due, I received contact from two different owners or managers by email within hours of this review. They both apologized profusely and explained the mobile groomer quit without notice but that they should have handled the situation in a better and more timely fashion. They also assured me a refund would arrive soon and offered a discount if I return for services. I definitely appreciate the damage control.

I used to mock stores like this and the people who would shop at them. What kind of person buys a…read morebox of peanut butter bonbons and a "Dog Perignonn" chew toy for their dog, when a dog would be equally happy with an old sock filled with pork chop bones? That was before I owned a dog. Now I am that person. Barkley Square has everything to satisfy the dog and dog owner who has lost his grip on reality. Minus one star for the feelings of shame that overwhelm me when I buy a jumbo doggy cupcake for my dog.

I've been using Independent Buddies for several months now. I use the Independent Buddies for dog…read morewalking 5 days a week. And also for dog boarding and checking in on our cats when we are on vacation . The owner boards dogs in her home and picks amazing dog walkers and works on you based on your dogs needs. My dogs absolutely love the owner, Min, and our dog walker, Ania. They lose their minds every time they see either of them. We even joke that our dogs like them better than us. They write us notes daily about how they did on their walks and we have an elderly dog and Ania always lets us know if he seemed a little off that day. Even calling me at work when something is wrong. I cannot express how grateful I am everyday for Independent Buddies. They have made our lives so much better. I recommend them to everyone. And I can never speak more highly of them. And I know that my dogs are being cared for like if they were Min or Ania's own pets. I don't think I could leave my pets in better hands.

My dog was so happy and enjoyed her time with Sophie. Definitely recommend and the prices are…read moregreat! She walked my dog around the whole neighborhood and brought her back happy.

We have trusted Get Out Of Town for the care of our dog for more than two years now. They are…read moreprompt, courteous, and will always go the extra mile to make sure your pet is well cared for. They also watch cats, gerbils, birds, fish - and I'm sure whatever else you own that needs attention. Plus, their website is funny and provides all the useful information you'll need. The prices are right in line with other firms in the area. I would highly recommend them for your pet sitting needs. Go to the website or email getoutoftown@gmail.com

Best care we have had in working with the owner Colleen has been PERFECT! All the love for our 7…read moreyrs old Morkie Buddy and the staff all have been fantastic! Communication has been terrific and detailed! Always timely & professional! Highly recommend!

The below conversation basically confirms the lack of customer service ive been referring to. I…read morehave been contacted by the owner of the company and will report the issue to the better business bureau. As a consumer, I do not appreciate being told that my reviews are slanderous or for the owner to continue going back and forth with me over an issue I had, while still not addressing the issues I had as a consumer. Below is the correspondence that I received from the owner. Note to all: read your contract. I'm not disputing this company's billing policy, but know that you will be charged for services prior to actually having the service and if the services are cancelled (whether by the company or you) you will not receive a refund but a credit. Just be forewarned. ******* Honestly Tracy, If you update it or not that is up to you. All the info about those policies is public on our website and clients sign our agreement before they begin service so if they do not like that aspect they know from the beginning. I do not need further response I just wanted to make sure your comment on us not refunding your money was not something out of our policies as your review makes it sound as if we just took your money for nothing. As I have reviewed your account it does not appear we took any money beyond the services you requested. Your account has been closed and we wish you the best. Thanks, Your Dog Smiles Pet Services ******* I will review the contract and if it states no refunds then I will indicate that however I will not retract my review. There are others that may be looking for a service and not like this aspect and as a consumer I want other consumers to be forewarned. As a customer/consumer of your services, I feel that yet again this is a back and forth issue rather than a business handling an issue that a customer stated. The facts are the facts and if I feel a certain way about an issue and let you(the business) aware of it, rather than go back and forth about the specifics, recognize that that is your practice and you won't change it and that I (as a consumer) will take my business elsewhere to accommodate my needs. This is not personal and as I stated before, I have had wonderful experiences with the sitters with this company. I'm just not keen on the billing, and if that's something in writing then I have the choice and option to take my business elsewhere. Thank you very much for being prompt in your response. I will update my review to include that this info was in my contract (upon second review) and update that aspect accordingly. ******* Yes that is what we do. It's on our website and in our agreement that you signed. And your credit was used in future services. I am sorry but that is not what your review says. In fact I consider what your review says to be slander. ******* Hi Colleen, You didn't hold the deposit but I paid for service that wasn't rendered due to weather and when I requested a refund was told only credit was given. ******* Hi Tracy, Please see below and attached photo. I don't see that we ever help any deposit for any of your services.

Friendly employees. Excellent customer service…read more Reasonable price range. Love seeing the happy & joyful furry babies.

Great care and very chilled here with lots of love. Used for over 16 yrs. My dog Samson truly…read moreloved this place and full service to slip in the nail cut before bs k home was also great!

I have been using Doggywalker in Alexandria for over 9 years and through 2 large dogs (including a…read morerescue) and have had such a positive experience. The management/owners have always been super responsive and caring and the walkers are very good. Any time I have had any issues (which have been few and far between), I have received a prompt response and resolution. I don't need walks on a regular basis, only as needed for travel or extended activities. Yet, even as an intermittent user, I have received excellent customer service and my dogs have always been happy and treated well. Highly recommend!

Theo absolutely adores Heath, our doggy walker. One day I was home sick, lying in bed feeling sorry…read morefor myself, and Heath entered to walk Theo. Heath came through the door and greeted Theo loudly and lovingly with a "Theoooooo!" followed by lots of pets and love when Theo ran to him. When they returned, Heath continued to pamper Theo and give him treats and talk to him just like I do. Through all of this Heath didn't know I was home and sick. I am so happy that my precious pup is taken care of when I'm at work, and taken care of by people who genuinely love the dogs they walk!