I have written a review before and I'll do it again. I've had nothing but the best experience every…read moresingle time I walk in the door. you can tell ALL staff members care. yeah I said that right. they actually care about YOU.. you just can't find that anymore unfortunately. as quickly as doctors have to move I've found every question I have gets answered and every worry I have gets addressed. I just want to thank him and his staff for a great experience and for their hard work! thank you!

I was a patient as a child for many years and graduated around 2016? I had my retainer, but didn't…read morewear it properly, eventually losing it this year. (word to the wise kids: do what he's telling you to do even though it sucks for a bit) By that point my teeth had shifted too much so I called up his office a few weeks ago to see what could be done about my bottom row before my wedding next spring. I was greeted with open arms just like old times, just by myself now. He wasted no time once my consultation was done, and I had spacers put in, with bands, brackets, and wires to be installed in 2 weeks. I have had braces again for a week already. I appreciate Dr. Kavanaugh and his staff so much, and they are definitely worth every penny.

As a fellow healthcare professional, my family's experience at KC Braces + Kids has been deeply…read moredisappointing, despite the positive orthodontic results for our son's braces treatment. For nearly two years, our family has relied on this office for both orthodontic and general dental care for our three children. While we are pleased with the clinical outcomes of the orthodontic care, the consistent administrative mismanagement and customer service issues over the past 8-9 months have been exceptionally frustrating. Our concerns include: * Patient Misidentification: During a scheduled simultaneous cleaning for both daughters, only one was initially called back. After a 30-minute delay, inquiry revealed they had mistakenly called back another child with the same first name. This lapse in verifying patient identity raises significant safety concerns, especially when considering more complex procedures. * Scheduling and Service Coordination Errors: Following a combined orthodontic and dental cleaning appointment for our son, we returned home only to receive a call inquiring about his missed dental cleaning, which was supposed to have been completed during the same visit. * Difficulty with Follow-up Appointment Scheduling: We have repeatedly encountered issues securing timely follow-up orthodontic appointments. What should have been a 3-4 week interval was told to stretch to 6-7 weeks due to lack of availability. Addressing this required direct intervention from the office manager after raising concerns, highlighting a fundamental problem with scheduling capacity or management. The office manager's explanation--that patient follow-up timing shouldn't be told to patients, but rather scheduled by office staff as soon as available and that non-traditional braces doesn't effect treatment--is contradictory to the sequential nature of orthodontic care and suggests scheduling availability inappropriately influences treatment planning. Adequate scheduling blocks, particularly for case-by-case orthodontic appointments, seem necessary, and if availability is consistently limited, it points to potential staffing or space constraints, which should be addressed before accepting new patients. * Billing and Insurance Verification Issues: With only a few months remaining in our son's treatment, we discovered that our initial cost estimate was incorrect because the office failed to verify our insurance coverage as promised by the financial coordinator. They lack documentation of any such verification. Consequently, despite paying the originally quoted patient portion in full, we are now facing an additional balance. When confronted with this significant oversight, we were advised that as patients, we should have personally verified our insurance coverage rather than relying on the office's assurances and good faith estimate. In summary, while the clinical care provided by the orthodontic and dental professionals at KC Braces + Kids has been satisfactory, the consistently poor office management and administrative errors make it impossible to recommend this practice. We plan to transfer our family's care elsewhere as soon as our son's braces are removed.

Our son just got his braces put on yesterday and we couldn't be happier with the results. Very…read moreprofessional atmosphere, made our son feel comfortable and did a great job. Would highly recommend if you're looking to get braces.

So far so good! I have 3 children who go here. 2 currently towards the end of their treatment and…read moreone just starting. The office staff has always been very helpful, kind, and respectful to me. Even though I am not the account holder of the older two girls (I am their step mom), they worked with me and the account holder so that I am able to handle the account as I would be able to handle my own child's. They have been clear with all their treatment plans, and my children HAVE been seen by the Dr himself, as I have met him and am pleased with how he treats my family. I can't say much in regards to the retainer experience or after care, but I will surely update as that happens.

Run. Please, please don't subject your child to the incompetence we fell victim to at this office…read more The price tag is huge coming in at just under $6,000, but the product or result is quite opposite. I am so mad at myself for not seeing through the lines on this place. We started out with Dr. Burelson as our orthodontist, over a year later there was sudden sale of the practice, we found out later that apparently the doctor would stay in his private office all while those of us please? under the influence in his office while his unlicensed techs were the ones treating our children! Parents were never allow d back into the treatment area, should have been my first clue. Given the location of the office being in a fairly wealthy actually very wealthy neighborhood I thought surely this professional knows what he's doing and can adequately treat my child's situation. WRONG. The quality of care is so poor after spending $5800 and 3 years for nothing, we are back to square one and she will need to be rebanded. Her care plan was estimated to be 18 months, but that turned into, 3 years later we are being told that the previous orthodontist who sold his practice screwed up so bad that it can't be fixed, or made to look or feel any better than a less than subpar smile due to the orthodontist's, both of them, failing to tell us that in order for her bite to come together properly she should have began by having 4 teeth removed!!!!!!! Yes, you read it right. To boot, we were assured they would reband her for free within one year given the very poor job the first ortho did, but conveniently, when we went back for a consult for reband, they made sure to twist the situation accusing me of disrespecting his staff so they did not have to reband her at all. Never EVER go here, many other competent individuals in our area that won't leave your teeth in worse shape then when started.

Their patient care is absolutely horrible. If you're going to spend five grand to fix your teeth,…read moredo not go to them.

I absolutely LOVE Fry Orthodontics!!! They are so caring and helpful. Really, they will go above…read moreand beyond to help you out. My son applied for their Start-A-Smile Scholarship to get braces for free AND free care while he has them. He won! I think everyone should apply to this program and have their child fill out the scholarship application. It's amazing! All you have to do is look on their website to find the information or give them a call. I'm so grateful to the kind people at Fry Orthodontics and my son is over the moon about his new braces. I definitely recommend them!

love this place everyone is so kind! I definitely recommend Kanning Orthodontics, I also love how…read morethey have rewards and drinks.

Everything everyone is friendly and very nice I recommend it is really amazing especially if I need…read moreorthodontic work

I had a consultation at KC Braces & Kids and came away with mixed feelings…read more First, the treatment coordinator was wonderful. She was friendly, personable, and made me feel comfortable throughout the appointment. I have no complaints about her at all. My experience with Dr. Robinson was different. I only spoke with him for about two minutes, and I felt like he moved through my treatment plan very quickly without much discussion or explanation. Rather than focusing on the specifics of my case, the conversation seemed to emphasize why the practice is the best and how great the overall experience would be. I left feeling like I had received more of a sales presentation than a detailed orthodontic consultation. Their pricing was comparable to other orthodontists in the area, so cost wasn't a deciding factor for me. One thing prospective patients should be aware of is that the office offers gift card incentives for leaving reviews. I can't say how much that affects their overall rating, but I do think it's worth knowing when looking at the large number of five-star reviews. Overall, everyone I interacted with was kind, and I genuinely think the quality of treatment here is probably very good. I don't believe I would have had any major complaints if I had chosen this practice. For me personally, though, I place a high value on a detail-oriented approach, especially with orthodontic treatment where small details can make a big difference. I simply would have preferred more time with the orthodontist discussing my specific treatment plan before making such a significant decision.

Would not recommend this practice for braces. Quality and consistency of care was not ideal,…read morecosting us multiple unnecessary visits. Dentist was never present with parents to discuss treatment or issues. The office staff was always very nice.

I was so nervous to go to the dentist but, the staff made me feel so comforted and was very…read morefriendly I highly recommend ! They even considered working to make a financial Plan!

I came in today for X rays and a general cleaning! Everything went very smoothly, Amanda and Zelda…read morewere very personable and efficient at their jobs! Very clean and professional environment.

This place is a joke. I've been here 2 hours and haven't even begun…read more Update: they called me when i got home and offered to take off 20% for the long wait. The discount was a decent compensation for wasted time.

Very nice until you sign the contract. Then - horrible. Rude - condescending - self centered -…read moreunhelpful. He and his staff make you fell like you are bothering them.