"Rude and Unhelpful, Dishonest..." we bought a brand new $500 dryer that did not work properly, FROM DAY ONE; it took 4 hours to dry a load of wash, 3 hours for a light load. half the functions did not work at all called rafael, who sold us, and the guy was utterly rude and unhelpful, and obviously does not know anything about the appliances he sells. he said, "i cannot help you, you have to call the manufacturer..." he sells stuff with zero store warranty. in the end, after 3 hours on the phone, my time, it turns out the problem was that Harbor sold us the wrong kind of vent tube, the "flexible" and we needed the semi rigid or rigid...simple fix. you would think the salesman would have known. as it is, whats equally stupid is there were no instructions about this in the badly written specs that came with the machine. it took 1.4 house on the phone with a very kind and patient tech women in the phillipines to figure it out. should be basic...and the sales man should also know, and sell us the correct piece. if he had not been so rude and unhelpful, and had made any effort at all ...but i agree with Nikoo K, that Raphael is a crook, a used car salesman type. read more

Harbor Appliance - the correct hose - Appliances & Repair Near Me - San Diego, California

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Total scam artist, selling already used appliances as new. Go anywhere but this place. read more

DO NOT HIRE AT ALL! RUDE DISRESPECTFUL DISHONEST Installed a dishwasher that is crooked and not flush and told us that they can't do anything to fix it or refund it once it's installed. Called them to fix the issue and they hung up on me. Would leave zero stars if I could. read more

Worst customer service. WORST! Please go anywhere else. Rude and not very smart. Also when you call the store the delivery guy answers. I guess he runs the entire show. So full of $h*t! I WILL NEVER SHOP HER AGAIN. read more

I recently had to buy all new appliances for my house. New kitchen and laundry. I went to Harbor thinking it was a used appliances store (that's what I searched for in Google) but when I got there everything looked too new and I found out from the salesman that I was sent there incorrectly. And then they had good prices, good sales support, and offered both delivery and installation services on top of all that. When they came, the installers did a good job getting everything where I wanted it to be and installing the pieces I wanted installed (by them). There was one issue where the dryer vent hose was too long (causing some drying issues) and I called to mention that and they came out very promptly to correct the issue. Finding a company that provides good products, prices, and service is a valuable thing. They did really good work and I appreciate that. read more

Best quality of service. Very professional and easy to work with. I ordered a Bosh dishwasher, which was delivered the next day. Diana responded to my request very promptly and Rafael was very positive and super easy to work with. Equipment was installed and test run within 24 hrs WOW unheard of! All questions were answered and we are super happy that we found them and made that purchase. Looking forward to our next purchase and a new order for a Washer & Dryer definitely not looking anywhere else, we found the best team! Thank you so much Harbor Appliance! read more

I have never left a review but this time I was so pleased with the help I received that I must. I called Harbor and Rafael gave a two hour time window the next day to come to look at my washing machine to repair. He arrived within that window and gave an estimate. I agreed and he left to order the parts. The following day the parts arrived and he gave another two hour time window the same day. He arrived and fixed the machine quickly. I am most thankful for this efficient help. read more

If you need an appliance, I highly recommend Harbor Appliance! My washing machine needed to be replaced and I'm so happy that I found Harbor Appliance. Raphael was very professional and friendly, and what I truly appreciated, was that he listened to me and what I needed. The delivery and hook up was wonderful AND he cleaned up all the plastic, etc. from the new machine. I'm very happy....imagine....shopping for a new appliance being a good experience! If you are looking to purchase a washer, dryer refrigerator, etc.,save yourself a lot of time and energy.....JUST CALL HARBOR APPLIANCE! Honestly, this is my "go-to-place" from now on! read more

I rarely leave any reviews especially negative ones - but please BE AWARE and do not use this company. My GE refrigerator stopped cooling so this company came out and mentioned that I need to replace the fan. Well after the repairs, it was cooling but it was still making an unusual sound. I sent a text to him and no answer. Well 1 month later the fridge stopped cooling again; tried to call this number and I learned that I was blocked. I confirmed it by having a friend of mine call the number and he answered right away. I called a professional GE appliance repair company and he showed me the fan that this company apparently replaced and he certainly did not. It looked old and yellow - he only defrosted it and that's why it was working for a short while. He knew that I will call back one day saying that it's not cooling again so he blocked me before that. He scammed me for $750. Please save your money and do not use this company. read more

Our cooktop stopped working back in late April, so our home warranty company, First American, hired HA to inspect it. They came fairly quickly, however, they never repaired it or got back to us and it's been a month and counting. The contractor told us he would send a report and get it repaired within a week after the inspection, NOPE. First American stated that they left multiple messages and escalated the issue with Harbor Appliances for a report since the one they sent was incomplete - it did not list a cause or reason for failure. However, they've been non-responsive. To this day, our cooktop is still non-functional. Horrible service and wasted money. read more

I rarely write reviews, but in the case of this company, I could not remain silent. I have been looking for a new refrigerator for a long time, mostly I was looking online. The problem with big companies like Homedepot or Bestbuy is waiting time and communication. Harbor Appliance is a great place to satisfy all your needs from the point of your kitchen appliances. Their selection is wide with many different brands available. Rafael, the owner, spend with us hour helping choose the right refrigerator. He is very knowledgeable, professional and honest. The price was $300 less than in any other big store. One day later the refrigerator was deliver and installed. Love it! But what struck me the most was when I received a message from Raphael. He asked how the refrigerator works and if I need any help. I would definatly recommend them and buy from them again. read more

Harbor Appliance - Appliances & Repair Near Me - San Diego, California

DO NOT RECOMMEND! Raphael was a crook. He came to my house, only asked about my washer and what it was doing and said i need a new pump. He said it would be $450. he said i need to pay $100 and he will order the part then come back to fix it. He was very rude on text afterwards and he was not helpful. Meanwhile my washer has still been working 100% fine. He never came back to fix the pump? Who knows if he ever ordered it? It was all a scam! He took $100 just to come to my house and say i need a pump! Disgusting business! He is a crook! read more

AMAZING CUSTOMER SERVICE EVER!!! My dish washer stoped working, I called few business, they could come after 3-4 days. Then I call this place, and got help within few hour. Super professional and fast. Now it works my better then before! Thank you Raf! I will definitely recommend you to all my friends! read more

Harbor Appliance - Wow! He came fast, did amazing job and I was surprised with the rates! - Appliances & Repair Near Me - San Diego, California

I would like to recommend Harbor Appliance for a great professional service! I got a great bargain 3 years ago with purchasing Whirlpool washer and dryer. When I needed a service Harbor Appliance responded immediately and fixed the problem in the highly technical manner. They will go beyond their limit to satisfy their clients. A+++ HIGHLY RECOMMEND!!! Love having business with Harbor Appliance and will use them again if needed! read more

Dont EVER use this co if you can... Been "ordering parts" that ave never showed up for almost 4 months. They have sent 4 different techs ... all more worthless than the last tech. We are being forced to use this horrible company via out homeowners ins. If you notice I dont give ver many bad reviews... I just want to prevent anybody else from going through this. Worst appliance repair co in SD! read more

I worked a deal on a wall range. I offered $1,650 for the display model. I spoke with Diana about 15 times. She spoke to the owner, and he agreed on the offer of $1,650 plus tax. I agreed to drive 200 hundred miles from Thousand Oaks. I drove all the way there and they told the price would now be $2,159 plus tax. That was the new deal. Take it or leave it. I have never been so disgusted with any business. You have to realize Diana and I spoke every day for a week. I would never use this business ever again. read more

My Bertazzoni range had a problem with one of the burner not staying on and the large burner stopped working because jelly did overflow and leaked into the burner. Rafael came and we agreed that it would be better to replace the burner and the control valve for the small burner needed replacement. I thought it would cost a fortune in labor but no, it was very reasonable. Rafael did a great job, kept the appointments in time and kept us informed of the timing to receive the replacement parts. I highly recommend Rafael for any appliance repair. read more

Came on time and gave excellent service to repair my fridge. He brought the appropriate tools to make my fridge cold again. And replaced all the cracked seals. Will definitely call again. read more

Harbor Appliance - Appliances & Repair Near Me - San Diego, California

We spent $75 to fix the ice maker in our Samsung fridge. Repairman didn't have the part so he had to come back twice. Talk about unprepared. He came back with a used part and created a temporary fix to fraudulently solicit more service fees. Wish they fixed appliances fully and didn't use used parts. Technician was rude and prejudiced. Avoid this place! read more

just a heads up on this business. instead of being up front and charging for shipping. the representative i chatted with assured me that shipping was free. not true! any item over $400 is free shipping, so they price items at $395 to make out on the shipping fee. knock off $5 to make $30. great scam if you can get away with it. not for me! read more

Sent via Home Depot extended warranty claim because of a dryer issue. "Repairman" claimed that the dryer had nothing wrong with it. Only tested via timed dry setting and did not use the normal dry settings, which uses senor dry, that my family uses. I requested a new service company because he did not spend the time to fix the issue. I do not recommend. read more

I haven't used them for repairs, but I recently bought an oven and cooktop from them and everything went great. Their price was well below other stores. I called to make sure everything was available for quick delivery which they confirmed. Both appliances arrived fast and without problems. I would recommend them and buy from them again. read more

SO rude. Do not use this company. The guy doesn't give you the time of day, horrible communication and gets angry at you for asking a simple question! read more

This company was exceptional. I called on Wednesday with my dryer problem and by the next morning it was fixed! I love Harbor Appliance and will use them again read more

I bought my GE washer from Home Depot three years ago with an extended warranty. Smart move,especially when the washer decides to break down mid-cycle with a loads sheets trapped inside, on a Sunday morning. Home Depot directed me to contact Harbor Appliance. First visit, Rafael determined he didn't the parts to fix my machine-- time to order parts from GE. Second visit a week later, the new part doesn't work. Rafael orders another replacement and I'm gathering more quarters for my new weekly jaunt to the laundromat. Third visit the next week, Rafael arrives with yet another set of parts and fresh prayers for it being fixed. Although it took three trips to finally resolve the problem, Rafael was always prompt, professional and courteous. read more

Bought a Samsung washer from them this week (this model washer was hard to find anywhere else, due to factories being closed and shortages). They had the one we wanted, good price (as good as Lowes or Home Depot, who didn't have them in stock), and they came out the next day, delivered, installed, removed the old one, all done very professionally, quickly, and cleanly. *I was told later that the owner of the company, Raphael, was one of the guys doing the job. Diana, who took the order and arranged the delivery, was extremely pleasant and efficient. Would highly recommend this company if you are shopping for a new appliance! (I have no experience with them as a repair service). Keep up the good work! We need a great local alternative to the big box stores. read more

I bought a Samsung refrigerator through Home Depot and thankfully I had the extended warranty because I have had Harbor Appliance out to my house 4 times. Twice HomeDepot sent different repair namely (AG Appliance) companies and they didn't do anything. All they said was that I needed to defrost my fridge. Uh-sorry, wrong answer. Rafael has been very thorough in diagnosing and then after receiving parts; repairing. Unfortunately, the refrigerator I purchased is a lemon but, thankfully, I'm finally getting a new one (Whirlpool is what Rafael recommends). I will not hesitate to call Harbor Appliance if I have other appliance issues bc he knows his stuff. read more

Our refrigerator freezer died one day, woke up and found everything melting. We needed a replacement as soon as possible. Harbor Appliance had a model in stock that would fit perfectly into the small space allotted for a refrigerator in our 1939 home. It was in stock and delivered the next time and the price was WAY better than any of the other big box stores in town. I completed everything online. Lina verified my information via a phone call and the next day, the brand new refrigerator arrived in PERFECT condition. The staff was accommodating and professional. They took away our broken refrigerator and explained everything about the new model before leaving. I would have had to wait literally WEEKS for any of the other stores to deliver a replacement. We are remodeling and will be buying more appliances from Harbor Appliance. read more

The dishwasher in the home we just purchased was continuously beeping. Within 15 minutes of submitting the request to our home warranty company, I received a call from Harbor Appliance. They were at the house within another 15 minutes, had the problem diagnosed within 30 minutes, and had everything set up to return with the necessary parts before he left. They were prompt, professional and knowledgeable. It was overall an exceptional service experience. I will use their services again and I recommend them to anyone in need of A+ service. (Prior to Harbor Appliance's service, we had had 6 months of issues with this dishwasher. Our home warranty company initially sent a different appliance repair company out. After 5 trips the other company was unable to fix it, but Harbor Appliance nailed it first try.) read more

I am surprised this place has good reviews. I had completely different experience. The technician was rude and entitled. Even though my home warranty requested him to fix my fridge the same day since it was urgent, he told me he will call me days Later to only set up an appointment. When I politely asked him if he can set up an appt right that time he got mad and started yelling over the phone and hung up on me read more

Terrible company, my mini fridge broke, they came and said they ordered the part to replace the broken part, 5 weeks later, nothing. Called the fridge manufacturer, they said they can ship the part in a week or so. Called them back and said if you give me the order number, the manifacturer can chase it....their answer, we don't give you this information. Rafael, the owner came to my house and left me in a limbo. They were recommended to us by First American home warranty, this is just terrible, leaving a family without a fridge. read more

Harbor Appliance was great! I called on Thursday and they were able to send someone out the next day. The technician was easy to work with and fixed the issue quickly. We had a follow up concern and when I called the technician, he came out the same day to take a look. We appreciated the prompt and friendly service. read more

Rafeal was just here , did not spend enough time to evaluate problem with water dispenser. Had to call just after he left and was to no avail on resolving issue. read more

Very responsive and super easy to communicate with. Showed up on time ! And it was next day after Christmas!!! We are very pleased with result. Our 12 y.o. washer works like new. Will definitely deal in a future and recommend this business ! Thank you Harbor Appliance! read more

Fantastic service and a very good price. Fixed our leaking refrigerator that had been a pain. Very professional and were great at letting us know about the cost and also keeping us up to date on their arrival. So glad we found them and they happen to be right in our neighborhood. Always glad to support local businesses. Mario & Cheryl read more

Great service. Came out fast and fixed my refrigerator. Honest, quality, and reasonable rate. A+

Got stuck with this company through my home warranty company who is also just as bad (first american home warranty). Took 3 weeks for the repairman to come out and say it's not working (no kidding). Got another appointment set up for the repair from 1pm-3pm. I left work to get there on time. I show up at 1255 and stay until 230. No show. I call and he says he showed up early and no one was there but he could come back in a week. Unbelievable that this company could get contracted by a home warranty company. Smells like a dirty scam. Would not recommend to anyone. read more

My experience buying a dishwasher and having installed by them was the best ever! Diana handled the sales end and Rafael came out and installed the dishwasher, both did a fantastic job! I highly recommend this business! read more

Efficient, flexible, super responsive, professional and transparent. Called at 5pm, Rafael was over at 6pm same day, figured out the issue, ordered the part, returned two days later based on my schedule (and adjusted it on the fly). Fixed it quickly, showed me the broken part and what was wrong with it. Awesome. I'll be calling him again for sure. read more

Excellent repair service!!! My dishwasher was out of warranty, and is a brand that most appliance repair companies won't service. We called Harbor Appliance. Rafael was very prompt, professional, clean, the work was completed very quickly. He is a friendly and very knowledgeable guy! Will definitely be using Harbor Appliance in the future. Highly Recommend!!! read more