I had an enlightened and educational experience while in the store. Ms. Kathryn Reed was more than…read moreknowledgeable a out the product's in the store, she delivered that information in clear and concise manner. She gave me options while she educated me. I watched perform this task not only with me, but with every she touched in the store and over the phone. As a manager myself, Ms. Reed is definitely an asset to the organization. I thank her and appreciate her for have the patience and taking the time to help me!!! Leon

As a new home owner with zero experience decorating, I need all the help I can get. Kenny…read morevolunteered me to be in charge of painting our new home and initially I felt completely overwhelmed with all the choices that are out there. However, Howard here at this store has been a phenomenal help with color choices and even additional decorating ideas! I have been in the store 3 times in the past week getting booklets, color cards, and a ton of paint samples for bedrooms/hallways/trim/ceilings...so we can figure out what really works best. Each time I have been in Howard has been more than helpful and a pleasure to work with throughout this process. He has given me helpful hints that have been wonderful since I know nothing about painting and all the little tricks to make our home look beautiful. If you need to paint-go to this store !!

Sara es excelente. Ella tuvo la amabilidad de tomarse el tiempo de buscar en Google Translate para…read morehablar conmigo y ayudarme. No mucha gente hace eso, especialmente aquí. Nadie más pasó por el problema.

The staff at JBK is the best. They are always extremely helpful and if they don't know the answer…read moreto a question I throw out at them, they find someone who does. (And believe me I can throw out some odd questions that would make an engineer scratch his head and walk away!) In fact on one instance I wanted to build a strange contraption that I didn't have a name for and one of their staff figured out what in the world I was talking about, helped me find the pieces to put it together and even gave me some tips to make it work better. Now that's what I call service! Try getting that in a big store....don't think so!

A hidden gem! My brother and law and I were looking for a propane fitting and could not find it at…read moreLowe's down the street. We got a suggestion from the local marine store to try "Benjamins" and we followed the signs to this well-hidden store down a currently dead-ended road (bridge is out) in North East. The store is exactly what you'd expect from a small lumber and hardware store in a small town. They had just about everything you could need, there was a cat on the counter, it was just a hardware dream. I can't comment about the lumber or fuel services, but the little hardware store was filled with all the products we needed and very friendly staff.

We went to SW to choose colors for the inside of the house (10 rooms). SW has peel and stick large…read morepaint squares in various colors to make color choices easier to select. These were advertised in-store as 4/$14. We selected our 4 colors and were charged $14.64. This is Delaware where we have no sales tax so we asked what the additional $.64 was for and were told there is a delivery surcharge due to shipping issues! Now $.64 IS NOT a big deal but the fact that 1. Their in-store sign said 4/$14 and 2. They are charging for 4.6% more for each piece of paper is outrageous!!! Bad form Sherwin Williams!! Bad form!!

Everyone here is extremely helpful and knowledgeable about paint!! I tried another paint…read morestore/company and ended up coming back to SW in Chesmar Plaza. You guys are awesome! Keep up the great work. Excellent customer service skills!

do not purchase from this store until you read the back of the contract... if your mattress when…read moredelivered isn't what you ordered they're are no refunds. mattresses are non returnable per their contract and they only do 1 comfort exchange, so if they replace one, your stuck with it if isn't right. no refunds! the owner andy is rude and kept cutting me off when i was trying to explain that is was defective. so you can go to costco and they have a no question asked policy on returns...buers beware the owner andy b....b for bloom replied as the business manager.... he left a few things out. like my sister had to leave before she could even see our test the mattress because she cut herself badly and had to go get medical attention. she left these men in her home alone and when she called the next day she was told to wait until wednesday. why tell her to wait, you don't take the mattresses back and you don't do refunds? and he fails to tell you he was so rude to my sister she was crying. i called and he was rude to me by cutting me off when i would try to explain why the mattress was not like the one at the store. speaking over me not letting me finish a sentence... bottom line.. he is trying to justify bad business and rudeness. another update: on another review post he says that he resolved the issue with the actual customer (my sister who just lost her husband of 50 yrs) which is a lie. he didn't resolve anything. and now has informed her that unless i take down my posts that he will not bring back the original boxspring. so now he's not only a rude man, and bad businessman, he's resorting to extortion? holding a boxspring hostage? i will not take down my post until you apologize to my sister and fix the problem you yourself had created. apolitical or my post stands. and keep putting lies and i'm going to put a copy of the actual receipt on here and let people see for themselves what they should expect when purchasing from you.

I just want everyone to know what a great business this is. Customer service doesn't exist like…read morethis anymore! I've been purchasing from them now for 4 decades, can't believe that! My last purchase a few months ago, I had a minor issue & called the store. No lie, within an hour I had a full replacement & the entire issue handled!! I would never shop for our bedding needs anywhere else. I'd give more stars if I could! Thank you so much!

More like a five and ten cent level store. Good for a quick drop-in for a box of nails, or a paint…read morebucket, but not a real hardware store as compared to Lowe's or Home Depot. Also, the boy who sits by the key cutting section doesn't understand tools or product specification requirements. Wouldn't recommend for real hardware or tool needs.

Dave is Awesome! He's always got a solution and the perfect tool for what I need to get the job…read moredone!

Always clean. Great selection. Even found a had to fit my big head…read more This is a great stop for us on the way to the marina...

I had a problem with my Garmin. It wouldn't activate and I came to the store to have it sent back…read moreto Garmin for refurb. Joe was working at the desk and offered to take a look before we sent it off. He spent 20 minutes finding the proper power cable and hooking up the unit. Turns out it was working fine. He and I discussed possible problems. He informed me that the power cable was sometimes a problem. He searched through his spare supply of cables, checked with the manager to ensure that it was ok for me to take it and try out on the boat. Needless to say, that, was the problem. Joe saved me a lot of time and money. Great customer service. You should be proud to have an employee with that attitude. thank you

SHOP LOCAL!! I must admit, this was my motivation when I decided to shop at Sears Hometown Store…read morein Middletown. I was buying a range, and little was I to know that my situation would become complicated due to selection, availability and delivery surrounding a scheduled home inspection. WOW! Alexis worked "magic" to ensure things were sorted out and everything went as smooth as silk. What Alexis did to accommodate me would NEVER have happened at a big box store. This affirmed to me that for many reasons we should SHOP LOCAL!

The Staff was great!! They priced Matched and it was a very fast turnaround on delivery.read more