Just had new Asko washer installed by Chris and Fonz and wanted to let you know how pleased my wife…read moreand I were with them. Friendly and professional and installation was quick. Would highly recommend John

I recently did a review of National Appliance in Middletown Delaware…read more The review was a 1 star review. My problem of a repair to my new refrigerator has been resolved, the GM Frank got involved and champion my issue and resolved the matter. The leadership Frank demonstrated was worthy of being labeled as awesome. I will continue to buy my appliances from the Middletown location, due to the seriousness Frank approach my problem.

Veteran Owned, Friendly people! They absolutely know what they are talking about in every aspect!…read moreShop local and forget the big box stores.

I specifically chose National Appliance Warehouse because they promised a level of expertise and…read morecustomer service that justified buying from a specialty appliance dealer instead of a big box retailer. My wife and I built a new kitchen addition onto our home this year, and after spending hours researching appliances and where to buy them, we chose National Appliance Warehouse because they emphasized that they would help us select the right products, stand behind what they sold, advocate for us with the manufacturer, and handle any warranty issues that might arise--even years down the road. That was their sales pitch, and it was the reason they earned our business. Unfortunately, from the day our appliances were installed, that has not been our experience. We purchased a Thor professional-style range along with the matching Thor hood that was recommended to us. From the day it was installed, the hood has never performed properly. During normal cooking, it fails to remove smoke from the kitchen. Within minutes, the smoke is bad enough to set off the smoke detector in the next room. This isn't a cosmetic issue or a matter of preference, it is a functional problem that has existed since day one. When I contacted National Appliance Warehouse, I was immediately directed into Thor's warranty process. After weeks of delayed communication, I was told to locate and pay for a third-party service technician because Thor claimed they didn't have one in my area, even though I live just 15 minutes from a major city. That technician documented performance concerns and noted that the hood may not be properly sized for the application. Looking at the installation, the hood is also noticeably shallower than the range itself and does not extend over the front burners. After more follow-up on my part and very little communication from either Thor or National Appliance Warehouse, Thor eventually located a technician and sent him to my home. He spent only a few minutes at the house, most of that time outside looking at the exterior duct vent, which was never the issue. He never inspected the hood's motor or blower assembly. When I asked questions about the hood, the range, and whether the hood's airflow was appropriate for the range's BTU output, he wasn't able to answer them. After speaking with his manager, he returned with paperwork stating there was nothing wrong with the hood and asked me to sign it. I declined because it did not accurately reflect what we had just observed. Throughout this process, National Appliance Warehouse has maintained that because the hood is Thor's matching model and was a special-order item, they have no responsibility beyond offering to sell me a different hood at an additional cost. That's the most disappointing part of this experience. Whether the hood is the correct model on paper is beside the point. It has not functioned properly since the day it was installed. This is the point that has been lost throughout this entire process. My complaint has never been that I simply wanted a different hood, it has always been that the hood I purchased has never worked properly. I escalated my concerns to Scott, the General Manager at National Appliance Warehouse, hoping the company would stand behind the products they sold as promised. What began as what I hoped would be a productive conversation became increasingly dismissive. Rather than acknowledging that the hood had never functioned properly, the discussion shifted to repeatedly explaining why National Appliance Warehouse was not responsible and offering to sell me another hood at my expense. I'm now left with a brand-new kitchen and a ventilation system that has never worked as intended. Instead of helping resolve the problem, the proposed solution is for me to spend even more money replacing a hood that has never functioned properly. I wasn't asking for anything unreasonable. I simply wanted National Appliance Warehouse to stand behind the products they sold by exchanging the hood or working toward a fair resolution. Instead, the responsibility has been pushed entirely onto me, despite the promises that were made when they earned my business. I genuinely wanted this experience to end differently. I would much rather update this review to say that National Appliance Warehouse stepped up, stood behind its customer, and made the situation right. I hope National Appliance Warehouse chooses to resolve this matter. If they do, I'll gladly update this review to reflect my complete experience.

Decent prices but no showroom. You need to know what you are buying before going. Pretty good…read moreselection and most items in warehouse

We had great service and the pricing of our appliances was very good. Liked that we could support…read morethis local business.

Overall a nice quaint shop with a variety of spices, sauces and rubs. Staff was friendly and…read moreknowledgeable. The only drawback was the entrance. If you are disabled or have difficulty walking up steps you may need assistance or possibly pass on shopping here. There are steps as soon as you enter the store. I did not see a handicap accessible entrance but that doesn't mean they don't have one (I just may not have seen it). So call before you go! What brought me in was a sauce I purchased in another state while on vacation and locally this was the only store that sold it for me to refill instead of buying online.

This is a fantastic small shop with BIG grill value. Davis the owner and his family work to help…read moreyou out and will be very fair. Lots of charcoal, rubs and other accessories..even some local stuff you won't find many other places!

I was told when I drop my lawn mower off that there was nothing ahead of me on the schedule and…read morewhen I finally got in touch with you after not hearing any update the second day I called and got scolded and you hadn't even looked at it yet.

Just left Ace hardware centerville road location. Gene helped me & went above and beyond.. the hose…read moreI was looking for wasn't available in the store but he advised me to check online & I could have it shipped.. which is what I did. He checked on the store computer but it wasn't there. 5 star customer service ! I'll definitely be back. Thanks Gene!​

I love this Home Depot!! It has nice service and a lot of options of different supples! Jeresa and…read moreCarter are kind and helpful! I love this place! It's just off of Downtown Middletown! Thank you!

The service we received from Diane V. in the appliance department was awesome. Her knowledge,…read moreunderstanding of what we wanted was top notch. Extremely helpful and spent time with us. When we had an issue she went out of her way to help us with the return and also purchasing our new one. Definitely great Customer Service!

I've been doing business with Tom Gross of Fireside Stone & Patio for years. I've never been…read moredisappointed--always receiving the highest quality of product, exemplary service and professionalism--all with a personal touch. I purchased a grill from Fireside, which is still going strong after many years. Fireside installed our spectacular 2500 square foot patio, completing it under the scheduled time table. And that's just on the personal side. Tom and Fireside have also done 2 gas fireplace installs complete with stunning stone work, handsome mantels, and custom hearths--one in an office, and in a lobby for my business/organization. They each "make" the room and are the centerpiece for gathering. Integrity. Quality. Personableness. Professional. Prompt response. Fair price. High value. That has been my experience with Tom Gross & Fireside. I'll never go anywhere else.

I was fortunate to have Cole and Mike from Fireside Stone & Patio work on my gas fireplace this…read moremorning. It hasn't worked for several years, and I was dubious about it ever working again. However, Cole and Mike had it working in about 10 minutes. They then cleaned the fireplace. Cole took the entire fireplace apart and cleaned every inch of it, inside and out, even the logs! I didn't realize how dirty the fireplace was until I saw it clean! It now works, and looks great. I would recommend Fireside Stone and Patio to anyone needing service.

The salesperson in the store was condescendingly rude and snarky. Would NEVER do business here on…read morethe treatment I received.

I'd like to thank Kevin and Derek for taking care of us. The experience in the KOP showroom was…read moretop notch. Kevin was highly knowledgeable on all of the grills and accessories and did a great job walking us through the different products. Everything they said would happen took place as described. Our outdoor kitchen arrived less than 3 weeks after we purchased it and looks great in our yard. I highly recommend Paradise Grills with 5 stars!

Stumbled upon this place randomly while spending the day in Olde City. We were welcomed warmly by a…read moreSwift, not sure if he's the original or not, but it's definitely family owned and operated. He was very kind, offering great cooking suggestions and conversation. He really knew his stuff, not only about his offerings but the local food scene in Philly. We were not in the market for some of his industrial cooking equipment such as deep fryers, meat slicers, ovens and wood fire pizza gear and such, but my daughter who is obsessed with cooking BEGGED to stop in. We were pleasantly surprised to find some fun cooking gadgets, utensils and food prep equipment in the back...at a steal, too! We bought a 6 pack of plastic squeeze bottles for oils and icings cheaper than buying them one at a time any where else! We bought ladles in a few sizes...some small enough for pancake mix dropping and others for hot pots at home. A really nice variety! We bought heavy duty spatulas and large brushes for marinating. The goods were excellent quality you won't see at big box stores and I'm still so impressed with the prices! It's definitely worth checking them out if you're even the slightest bit into cooking. We felt like kids in a candy store. There's a few 30 minutes loading zones in the area and one directly out front. They do take cards, even for the smaller purchase and the cashier was also very welcoming and kind. A fun stop I can see making again! We love, and are having fun cooking with everything we bought!

From the owner: Restaurant and bar equipment supply and design for over 100 years. read more