On 4/8, I purchased a craftsman drill from this Ace Hardware. At checkout, Cassie the cashier told…read moreme if it is opened they cannot return it unless it's defective but even then they recommend going through craftsman to return it. I go home, open the drill to put the battery on the charger and the charger will not work. We tried four different outlets and it will not work at all. So I call craftsman because Cassie told me it would be a hassle to come back for a defective product, and craftsman tells me they will not and cannot do anything if it is within 30 days of purchase. It is up to the store to return the item. So I called Ace, I spoke with a guy and told him what happened. He said to come in today while the store manager is there before 5 or tomorrow when he is there. I came in today (4/9) and told Cassie what happened. She called up Mike, the shift manager. I told him what happened. He said that he cannot return it to the store. No one can. That I have to go through craftsman. I told him I called yesterday and was told the store manager would be here. He said he doesn't know who I spoke with and that he wasn't gonna be there today and he's the only one who could MAYBE do something, that I now I have to waste my time and come back tomorrow. He offered to keep the drill and take my info and have the manager reach out tomorrow, but he could not and would not take it out of the box and look at what I was talking about. He said that it was store policy that they cannot return it. I asked where that was, where it was posted. He used his foot to point out a sign that said they don't accept returns or exchanges. Yet I was told by the cashier for a defective item, that I could return it, and that that policy was not posted anywhere about defective items. I once again, called craftsman after leaving the store and they have informed me there is nothing they can do within the 30 day window and that the store HAS TO accept the return, exchange, etc. So now I have to wait until the manager Keaton comes in to see how screwed I am going to be or wait 5-8 WEEKS for craftsman to give me a refund.. I am appalled. Oh and to top it'll off, according to the manufacturer date it has been sitting on their shelf for 4 years.

We bought some exterior Benjamin Moore paint yesterday and the service was great and everybody was…read moreso friendly. We had our toddler with us and the sweet lady who was helping us with paint was engaging and kind to our little boy, which sure made us smile! Check out was also quick and efficient! Love that they have ice cream and toys too for little ones. Paint turned out great! We will be back for more home improvement needs!!!

We've consistently enjoyed outstanding service at the Lowe's on Little Road in New Port Richey. One…read moreemployee we've especially enjoyed fantastic Customer Service from is Danielee. She is friendly, attentive, informed and helpful! In a time when Outstanding Customer Service feels like an exception to the rule, Danielle takes us back to a time when working with the public entailed comprehensive Customer Service training. While speaking with Danielle, I noticed a sign on the Customer Service counter that requests from Customers that they please refrain from abusive speech and behavior being directed to the Lowe's staff (paraphrased). I mentioned to Danielle that it's sad that this sign is even needed. Even with this opportunity to complain, Danielle maintained a positive and helpful attitude and smile. She exemplifies outstanding Customer Service, and I suspect it's her normal disposition. I hope she is recognized and rewarded for the important contribution she makes to the Lowe's team and brand!

Update: 5/12 Lowe's DO NOT CARE ABOUT THEIR CUSTOMERS, THEY ARE LETTING A FAMILY OF 4 GO WITHOUT A…read moreREFRIGERATOR FOR AT LEAST 7 DAYS THST IS STILL UNDER WARRANTY! ‐------------------------------ I have a Frigidaire Gallary Frigidaire that stopped working on 5/10/2011 that is still under warranty until 2027. Called warranty department and they sent a link to schedule appointment, I received a confirmation for an 8am-12pm appointment. At 8am received a message that they cannot make it until between 12pm-5pm. They showed up between 2pm - 2:30pm and said its the main frame board and it will take them 5-7 days to get the part. So Lowes at Ridge and Little is refusing to replace it even though its still under warranty and the warranty department does not care about a family 4 going without a Frig for 5-7 days. Lowes truly do NOT care about their Customers!!!!!!!!!!

The moment I walk in the guy behind the counter starts telling me how they don't have the part I…read morewant. I go to explain that I need an adapter and he starts spouting a bunch of plumber jargon at me and how they don't have what I'm looking for. I show him a picture of what I'm looking for and he doesn't look at it and tells me they don't have any 14 inch faucets because I'm holding a 14 inch faucet. I explain that I am bringing this in to find a piece that adapts to it and that this faucet is just fine and I'm not looking to replace it in 14 or 12 inches. So he did not understand my problem at all and was telling me how they couldn't solve it. I go to show him pictures again of what I want and he doesn't understand he just starts talking about how they don't have it. I have to explain to him that the picture is showing five different common parts, not one and he then proceeds to recommend some other place tells me all about how they have a selection of parts but that they won't sell them to me unless I'm a licensed plumber. Very unhelpful. Terrible customer service. He had no idea what I was looking for. And upon further Investigation into the pieces that I need he did in fact have the parts that I wanted after sending me out. Was I dressed nicely for this place? Because I'm not wearing overalls doesn't mean I don't know how to turn a wrench.

I wanted to go to a local store that would know more about plumbing rather than Home Depot or…read moreLowe's, So helpful and friendly ! Great prices ! The guys that were there today was amazing , I'm so glad I stopped by !

Recently went into the store to buy a WiFi thermostat and it clearly says on there website that…read morethey price match with Amazon direct and and many more other businesses but the sales associate refused to honor it.

Terrible service from the blonde lady in rentals, rented a rug doctor last weekend and she had…read morenothing but attitude upon picking up the rental, didn't notice till we got it home it was disgusting from the previous use - specifically the top tank was full of long black animal fur - which I had to clean before being able to use myself, I then cleaned it after my use, then the blonde lady had the audacity to call it " dirty " and refused to refund our deposit! ( it was " dirty " because it touched THEIR floor while waiting in line and was therefor " not perfectly clean " underneath, all in all, there are many places to rent a rug doctor - go anywhere but here.

After a purchase of a Quincy 60 gal. Compressor in December . I received a $200.00 gift card…read more Returned today to use the Gift card. Inadvertently the $152.00 purchase was placed on my debit card. Having realized my mistake, I asked Karen(cashier) to void that and place today's purchase on the $200.00 gift card. Cashier asked repeatedly for help to complete the transaction. Her Boss Sam left the cash out area; then talked through the walkie talkie . Shaun appeared and rudely attempted to to correct the error. The error was mine. Not the Cashier's . Please review employee relations at this store. The Cashier is treated like an Animal. Linda Summers

What a horrible experience at your Lakeland store I rode my motorcycle 25 miles across town as I…read morehave done many times in the past. Upon walking in a very arrogant employee decided to address me as boss man and told me to immediately leave the store because they do not allow backpacks as a 44 year old person who rides his motorcycle as could be seen by my helmet in my hand and I have been in this store many times I said no problem and left but did add I will never be entering your store again while your very rude and misguided employee still is employed there. That is no way to treat a paying customer so I am without the tools I need and you are without the money in my pocket I guess off to harbor freight anyway at least I won't spend as much. Money there. And to yelp to leave a unkind review

Went here during a recent mobile home renovation which needed parts not available at the box…read morestores. The staff was helpful and quickly handed me the parts I needed and I was on my way. I certainly will come back again when the need arises.

May or may not have what you need. Don't touch-they MUST do it for you which certainly limits your…read moreability to shop. Additionally nothing we needed for our projects was available...