I'm submitting a complaint about an incident that occurred at Harbor Freight Store #02997 on August 7 at approximately 2:40 PM. The cashier's name was Elizabeth. I never leave bad reviews about any store because I never care enough. But the interaction I had today was actually crazy. I thought I might've been on a prank show. There was nothing wrong with my return -- I wasn't upset, I wasn't being difficult, and I had no problem with Harbor Freight's policy. I just asked a simple question about why the process seemed different than usual. In response, Elizabeth became visibly agitated, spoke over me, and said, "Since you're in the military, you need to learn some patience," referencing the uniform I had on. That comment really threw me off. I don't think wearing a uniform makes me better than anyone else, but it definitely doesn't make me the person you pick a fight with -- especially when nothing is wrong. I wasn't being rude or sarcastic, but she treated me like I was. The part that confused me the most is that she seemed to create a scenario in her head and then react to it. It felt like she was projecting some kind of frustration onto me, even though I was calm and just asking a question. The manager eventually stepped in to explain the return system, and I had to clarify multiple times that I wasn't upset with the policy at all -- I had no issue with the return process. My issue was her attitude and behavior, which turned a normal interaction into something extremely uncomfortable for no reason. She was escalating a situation that never existed. I left that store upset and confused. I've spent thousands of dollars at Harbor Freight and have always had good experiences -- until now. I hope this gets addressed, because that kind of customer interaction is unacceptable. read more

Admittedly, I'm not much of a gearhead. I don't sit around my garage tinkering with shit to take apart just so I can put it back together. Got an aftermarket part for my car that required a 10" socket extension. I knew before even looking in my small tool collection that I do not own a 10" socket extension. Off to Harbor Freight! Located in the heart of Peoria. Plenty of ample parking. Super easy to spot. Parking lot and entry way are clean. I was greeted the moment I entered the store. Aisle was clearly marked. Found what I wanted in seconds. Checked out and paid for it immediately. The whole thing took a couple of minutes at best. It's unlikely I'll need to come here very often, but I was pleased with the experience I had yesterday! read more

I frequent harbor freight often because of my boyfriend and they have amazing prices on gloves. I'm a hairstylist and finding gloves under $17 is a SCORE!!! But this harbor freight is superior by far!! Tammy is phenomenal and is incredibly helpful! I'll come back just to see Tammy tbh read more

Employees rude and lazy. Never will i walk in to this store again. I will buy it off amazon or ace. All the stuff they carry is for a hobbyist and don't last if used regularly. If there is a manager in this store they would not show their face. read more

I am in need of a double knee replacement and walk with a cane and use crutches at times when pain is really bad. I went to harbor freight to pick up a few things. When I went to a register to pay the gentleman told me the line started at the first register then the next in line was up, I had no idea. There were 8 people in-line. I could barely stand but he made me go in the line and wait another 15 minutes. There was no common courtesy for an old handicapped women to pay ahead just this one time. I wouldn't mind standing inline but that day I could barely stand. It's amazing how insensitive some people can be. Too sad. read more

Worst lines every single time I'm here. Not sure what the reason is they have a couple registers open every time I come but you will always be waiting a while when you shop here. I have been to other Harbor Freights and the lines were normal. Not sure what is up with this location read more

Do NOT go here for any customer service. Know what you need, get it, and get out. It is easy to see where the horrible attitudes come from. The manager. He cursed me and called my foul names for asking to many questions because they were busy. I finally looked up the item online and found it but not before said manager made threats. read more

This store must have high theft rate since all the employees seem to be on edge when people are walking around shopping. Very uncomfortable feeling. Got to the register and one of the cash register ladies was almost yelling and obviously very angry about something. I will try driving to the Bell location next time read more

I want to comment HARBOR FREIGHT for donating all of their masks and nitrile gloves to area hospitals to help in the fight against the terrible virus that has struck the world. Bless them and all of the people that are fighting tirelessly to control and cure this virus. Let's all pray together for one another and a special prayer to the person or persons who are out there that will find a cure for this virus. Let them realize that they have the cure and use if to all mankind. Health and safety to all my fellow YELPERS! read more

Convenience! Pricing can't go wrong either. Service team knows their stuff. Go if you need some last minute tool shopping to get done. Good when they have their sales. read more

Warranty's never work here. They treat you like a criminal for wanting to replace anything. Every supervisor here feels like they own the store and everything in it. I've been scammed twice here. read more

Went in to buy safety gloves and vest. Good prices, good selection, clean store, helpful staff. Every aisle was clearly marked, so I didn't really interact with anyone but the cashier. She was nice enough to scan a current discount coupon for my purchase (that I did not have on hand, but the guy in front of me did). She also let me know about their upcoming weekend sale. I would definitely shop here again, and recommend this store to others. read more

My husband when in to buy some tools. The cashier was huffing and puffing and was luke OMG and rude and didn't even bag most of his purchase. That older white lady who work today 3/8/2020 needs to get fired. Her customer service is garbage. Lile if your going to work there treat everyone with respect not just certain customers ALL customers. Like come on. The store is clean and organize but the lady who is checking out customer just straight out disrespectful and rude. read more

Harbor Freight always seems to have whatever tool I might need. If for some reason it's not in stock that very moment they help me either find it at a different location or help me get it ordered right then and there. Harbor Freight and their employees are 100%, guaranteed greatness!!! read more

I bought a trailer and the parts to put it together were not even in the box. Ok it happens I go back and the manager was awesome in fixing the issue he told me he ordered another one and give it about two weeks. Three weeks later I called to see the status of the trailer, the guy who answered the phone told me the get blind delivery's and has no idea when the trailer I paid for might show up? So after he stopped laughing he said try back next week and hung up. I guess that's what I get for buying there ITC membership what a freaking joke read more

On Friday stoped by local harbor freight to get a few things. When ready I got in the one line at the one cash register. A second cash register opened up so I went and got in that line. The young man behind the cash register pointed at me and said one line get back in line. Nothing was noted that there was only one line so I dropped my things on the counter and left. On Saturday I thought I would try again got my things got in one of two lines I guess on Saturdays they have two lines. The lady in front of me and two gentlemen at the register trying to exchange a generator. 10 minutes later the girl behind the cash register decided she did not know how to do the exchange and called the manager he came over and poked a few button and she said I've got it. 10 minutes later she still did not have it the lady and I were standing there now for probably 20 minutes so when the manager came over again I said two days in a row I'm leaving because you guys don't know what you're doing. And this response was great have a good day. Now I know why the first young man behind the cash register was so rude because of poor management. It's a shame because I stop by this store often but will be will not be doing it anymore. I hope someone in a corporate office reads this as a needs to be a change in personnel at this location. read more

I appreciate how an employee was kind to me. I was also surprised to meet an old high school classmate. I hope I get to shop there again.

So I went to the store in surprise on friday , they didnt have what iwas looking for. Saturday morning I called the store on West Peoria to check if they had what i wanted, spoke to a guy , I think he name was Ron, anyway Ron told me yes we have that in stock, so i went right over to pick it up. Well what do you think happened, thats right they didnt have, it seems that although I specifically asked Ron to check for a digger bar, well it seems that Ron cant read, or just doesn't give a shit. Any way went to home depot, probably where I should have gone first. read more

John (per the cashier who said he was new) was the coolest guy- helped me find the tool to move a 500lb engine for the most affordable price. read more