I have been going to Ace for Decades, BECAUSE of their service and how they treat their customers,…read moreas if they want to keep them! Today I went in because I had bought a 6 pack of LED flood light bulbs for our kitchen, when only 2 were bad at that time. Now it is 6 months later, and in trying to use the other new bulbs I found that only 1 of the 4 worked, and the rest were defective from the factory! I took the box back with the receipt, when the cashiers told me that THEIR WARRANTY to exchange or return items is only 30 days, even though the warranty from the manufacturer is 5 years. Therefore if I try to exchange defective items after 31 days, they will refer me to the manufacturer. I realize that each Ace is privately owned, which is why I try to patronize them whenever possible. Unfortunately I cannot count on them given their rigid policy, so I guess I will go to Home Depot from now on, as they would have exchanged these defective bulbs after 6 months, regardless of their store policy. There is such a thing as the "spirit of the law" versus the "Letter of the law", and even the big box stores will look at the facts before chasing customers away. Too bad that the owner of this Ace stores does not give their people the latitude to make decisions that will maintain their customer relations, especially when they could have easily exchanged these bulbs with their distributor. UPDATED on 5/27/26: Since leaving this review I reached out to the manufacturer of these bulbs, and they then sent me 3 more bulbs to replace these non-working ones. I also received an e-mail from a manager of the company, when they advised me that they wanted to make this right, and that I could return to the store to exchange these bulbs. I replied that I had already had them replaced by the manufacturer, but I greatly appreciate their review and willingness to follow through in this exchange. I now understand that nothing is returnable at Ace after 30 days, just like with Amazon! I will return back to Ace in the future, but I will have to check everything within their 30 day return period in order to avoid this issue again. Any warranty claims may only be resolved directly with the manufacturer.

Used to go in here quite often, but I was quite disappointed when I went in today. I went in to…read morehave a key made, I went to the counter and stood there for several minutes, not off to the side, or looking at anything else, the two 12-year-olds behind the counter didn't even acknowledge me, much less say they'll be with me in a moment. One was wearing earbuds and probably couldn't hear anything. The store was downright gloomy and dark. Not welcoming like it used to be. The lady cashier at the front tried to be a little more helpful, but I already had a bad taste in my mouth. At least I got a bag of popcorn and petted the store cat.

Great local hardware store. MIL has come here for years and the staff is always friendly and…read morehelpful!

It isn't easy to get in or out here from Gantzel, no matter which way you are heading. But I was in…read morethe neighborhood and needed a key made so I decided to give this place a shot. They do have a lot of things here for your handyman needs, and their bbq grill selection out front is pretty extensive. The employees weren't exactly friendly though. I don't know what the guy making the keys was up to before I showed up, but I have to believe it was solving world hunger or something more important cause he sure was pissed when I interrupted him and asked him to make a key for me.

I usually shop at the Ace in San Tan Valley but have been making the trip a bit further to go to…read morethis Ace on Power road. (Same ownership) Why you ask? The Gun Corner! How many hardware stores have a full gun shop inside? And it gets better! They have an exceptional variety of ammo, some types of ammo in bulk, sights, mags, cleaning supplies, basic gun-smithing tools, even a .50 cal rifle for sale! And the customer service I've received from Stephanie, Mike, Sam (even Paul when he comes over to help out) has been top notch!

Excellent service, wide range of hardware, including horse supplies, armament and a large variety…read moreof basic hardware. Good prices.

Big thank you to the staff at Ace !! You guys are always so helpful and kind!!! Every single time I…read morecome in I am greeted by your friendly staff and always get that extra help I need !

I was here on business, friendly employees. everything you could use around the house…read more plenty of choices & great selection of decor.

My favorite store. Always staff to help find what I need. A consistently helpful group! I've never…read moreleft this store without exactly what I need. Thank you!

I greatly appreciate the final resolution from Tuff Shed remedying the problem after great lengths…read moreof connecting with regional managers, filing a BBB complaint, and contacting my financial institution. The technician to fix/install the vents was on time, thorough and kind. The initial two technicians who built it were also the same way. They do employ great people for their field work; however, their middle management needs proper training in ethics and conflict resolution!

The plants here are always dying or dead. Every single time I come there's so many especially the…read moreones in glass that have been dead with bone dry vases for days. It's gross. It's not that hard to check the plants. They also have the audacity to sell $70 alocasias that were clearly sun burnt and damaged. Figure it out.

We love coming here for our home improvement projects! Today's project is gardening. Faith and…read moreTravis really helped me find what I needed to get in and out today. Thank you! Check out was a little dicey but overall a little patience paid off.

Came into Lowe's on a slow Friday evening (May 15th around 6:30 PM) needing 18 pieces of 1-in x…read more4-in x 8-ft Spruce Pine Fir furring strips cut for a bed slat project. I even brought one of the original slats from home as a reference to make the measurements simple and quick. After sorting through multiple moldy and poor-quality boards to find usable pieces, I loaded everything onto my cart and went looking for assistance because there were no employees around in the lumber yard. As I walked toward the front, I noticed two young associates standing around smoking, joking, and on their phones. I asked one associate, Nick, if he could help cut the wood. Before I could even explain the cuts or the project, he immediately responded with, "I can only cut 5 pieces," followed by an awkward explanation about how I could just buy a saw from the store because "it's easy." There was zero effort to understand what I needed, no customer service, and no willingness to help. He seemed far more interested in getting back to his phone than assisting a paying customer. I explained that I had the sample slat with me to make the measurements easy, but he continued repeating the "5 pieces only" statement. When I asked if that was actually store policy, he simply said "yeah." At that point, I thanked him for his "help" and left without causing a scene in front of my pregnant wife and 1-year-old daughter. As a disabled veteran, I don't expect special treatment, but I do expect basic customer service and professionalism. I called Home Depot on Power Rd and Germann Rd and asked if they had a cutting limit. The associate immediately said no, asked about my project, what kind of wood I needed, and told me to come in because they would take care of me. That's exactly what they did. The Home Depot associates went above and beyond. They helped me choose better wood options, explained cost differences, recommended a more efficient solution instead of individual slats, cut every piece I needed, and even helped me pick the correct screws for the project. I left there feeling valued as a customer. Unfortunately, Lowe's lost my business that night. Lowe's used to be my go-to store for plants, cleaning supplies, and lumber, but after this experience, I now know which company actually values customer service. If "I don't know, I just work here" was a person, Nick would be the face of it. Do better, Lowe's.

Very good quality paint. Helpful staff!…read more Super handy having a location in Queen Creek!

Super nice employees. I had Will Morris today and he went out of his way to explain what I needed…read more Totally sold me with their excellent service. Nice to find a store that treats their customers like they appreciate them.

I was in the market for a new smoker, needed pvc and salt so off to Ace! Greg, Hannah, Albert and…read morethe crew were great as always. I found everything I needed and left with a new smoker. My only problem is spending too much money there!

I went in for a battery for my key fob and they jumped right into action!…read moreI have to say it was an adventure because it seemed like no one really knew how to change it. All I wanted was to buy the batteries and leave because I've changed them before but they insisted. First time they installed them backwards so I walked out to the car and walked back in. Then a second guy got involved and he said he's pretty sure there's a piece of paper that went between the batteries since they stack but that made ZERO sense to me! Anyway, they finally got it all back together and we went out and checked and sure enough the fob was good. Now don't take this all the wrong way because they were ALL super friendly and were all really trying to help! I wasn't mad or anything, they were all fun to watch and I enjoyed my visit! Plus the batteries were priced really good AND they installed them after all, that along with the show made it a good time. In addition they had the puffed nuggets with caramel that I used to get at Rock Springs and that made for a perfect day! I give them 5 stars for this visit, I only wish I would have been able to video them all working on my fob! lol.

Bought a tank of welding gas and some consumables last year. I'm a home project DIY guy. Very…read moreknowledgeable and good experience. Will shop here again.

Awesome place and nicest guy you will meet in the business. If he doesn't have it he will help, if…read morehe can, so you can get whatever it is you need.